The Wentworth at Parklane

The Wentworth at Parklane is very well maintained. It's on a very busy street but you wouldn't know it's there. It is very nice. They have a nice eating atrium there. It's very good. The staff is friendly. They seem to be very knowledgeable. They're quiet; they didn't overwhelm me or anything. The room is very good. It's nice. It's a little smaller. It felt a little smaller, but well appointed. They have an exercise area. They have this atrium where they put on concerts and that's very nice. They have a small library, they have a business area where they have some computers set up, and they have a barbershop. It's located fairly close downtown, so you're probably maybe ten minutes from the University of Utah Hospital. There's a mall which is two blocks away, so you're located fairly close to some shops. The building is designed in such a way that you don't pick up all these noises of a busy downtown area. It is very nice that way.

The Wentworth at Parklane had excellent programs. I would give the amenities and spaces a 4/5. For independent living, it's a very good place. If it were appropriate for my father, it would have been a great choice, but he would need assisted living.

Everything at Parklane Senior Living was good. The food was good. They have a gym, which I'm interested in. The staff knew what they were doing and they displayed that. The room I saw was very nice. They invited me to come and stay for 30 days to give it a trial run. They were really on top of it. They were very good people. The facility was well kept.

I visited Parklane, and it's wonderful. The rooms are different sizes. The one I looked at was a 1-bedroom. It had a nice view of the mountains.

Bait and Switch tactics. A relative currently lives at Parklane but the steep rent increases in each year has priced her out of this place - rate increases in the past 3 years were approximately 4%, 5% and 5%, And the new rate about 7 1/2%! At a recent residents meeting, to address this steep increase and find out what to expect in the future, she was bluntly told by a regional rep. that 'profit was the bottom line.' Also instead of the ''very vibrant and active senior community" that she had been told by the sales rep it was, she soon found it to be a substitute for the more expensive Assisted Living Centers - walkers and aides everywhere - some people have aides 24/7! - with only a few residents able to fit the type of community she was looking for. Not only would we not recommend this facility, we would warn against it. Once burned, twice learned

The first introduction to Parklane suggests this would be a great place for seniors to live. But the Devil is in the detail. It has its good points, but these are offset by bad. The best feature is the activities director and calendar of activities. Matt provides a rich cultural, intellectual and social environment that is probably unmatched anywhere in the area. The food is spotty; about 50% of meals are good. The staff tries hard and is helpful and friendly. Where everything falls apart is in the management. The corporate owners - Compass Pointe - are in the business to make money and the bottom line appears to be all that counts with them. They have required 5%, 5%, and 7.5% rate increases in the past 3 years. At that rate the rental price, which is already high, doubles within a few years. Prospective residents should seriously consider that an initial rental rate of $3,000 per month could rapidly accelerate to $5,000 or $6,000 per month. Management has not consulted with residents about increases or made any effort to justify the exorbitant rate changes. Many seniors cannot keep up with the price increases. Still, maintenance is hindered by a lack of funds going in to support needed repairs. Heating and air conditioning, plumbing, and both interior and exterior maintenance is not completed in a timely manner. Parklane advertises itself as an Independent Living Community, but has come to resemble an assisted living facility in actual make-up of occupants. I would not at this time recommend this facility to anyone.

Our family was looking for Independent Living for our father. I was familiar with Parklane but it was not in the location we prefered. After looking at many other places, none could compare. Some were pretty with open grounds but the apts. were small and dark and overall just didn't offer the full package. Not only is Parklane beautiful but the apts. were larger and more inviting. (more home-like), the atrium invited you in and everyone from staff to residents were so friendly. As dad has lived here, we have come to realize that the inconvenience of driving further out of our way wasn't as important as where he lives. The staff is so amazing,the food is delicious and the activities keep our dad having the quality of life we all hoped for. We as a family are thrilled with this lifestyle he is enjoying. We made the right choice!

Assisted living was not necessary for our loved one at the time of relocation, but relief from caring for a home, preparing meals, arranging transportation etc. was. We felt increasing social stimulation would also be of great benefit. We've been so grateful for the gaps that have been filled in by Parklane as well as the peace of mind afforded to the family. Though personal care is not a service of Parklane per se, their Supportive Living program helps facilitate awareness of needs when on occasion they arise, and supports the family in arranging what are often temporary extra services. The food is fantastic, activities great, the staff very caring and accommodating. We feel we made the right choice with Parklane!