My mother stayed at the assisted living of Brookdale Salt Lake City, and she was not happy there. It was big and impersonal. The staff was not particularly responsive, but there were some nice people there. They brought her food and left it across the room, and she had no way to get it because she was in a wheelchair and broke her foot. I called the front desk and told them to send an aide up to the put the food where my mom could reach it, but they never did. It just did not work for her. For activities, they had a senior prom every week, bingo, and showed an occasional movie. The food was terrible.
Capital Hill Senior Living
Offers Assisted Living and Memory Care
27 Reviews
76 South 500 East, Salt Lake City, UT 84102
Call
(800) 385-2527
Reviews of Capital Hill Senior Living
Assisted Living Reviews for Capital Hill Senior Living
April 14, 2019
I am a friend or relative of a current/past resident
November 01, 2018
I visited this facility
Brookdale Salt Lake City was OK but had a confusing layout. You could get lost. In fact, the person who was giving me the tour got lost. It's a very big community. I met with the activities director, and the activities they offered were very good. The dining area was nice and sunny. Overall, it's a very nice facility.
April 06, 2018
I visited this facility
Brookdale Salt Lake City seemed nice. I liked that they have all the different levels of care in the same building. They have the option where you can just stay for a month with little apartments, full care, and physical therapy. I was impressed with the layout of the rooms, and the bathrooms looked big, like you can put a wheelchair in there.
May 31, 2017
I visited this facility
I visited Brookdale, and it was OK. The food was OK, and I talked to the residents. It's the best in terms of location; it was 2 blocks from where I live. Some of the people were friendly, some were not, and the activities director was not so accommodating.
March 30, 2017
I am a friend or relative of a current/past resident
Exceptional staff and great therapy!! Rooms are nice and clean and very comfortable. I love to eat and this place had awesome food!
March 07, 2017
I am a friend or relative of a current/past resident
Brookdale is convenient to where we live. They are very nice and the price is pretty competitive from the others we looked at. They had an opening and a couple of options available, so we decided on it for my parents. I haven't eaten there, but my wife ate there with my mom and dad, and she said the food was good. They have several activities, like bingo and anything you can think of. I like the apartments my mom and dad are in since they're a little bit bigger.
March 05, 2017
I am/was a resident of this facility
Rehab therapy staff (PT and OT) were exceptional! Recreational therapy was exceptional!
Nursing staff not so much - withheld prescribed pain meds (did not know which meds were prn and did not know I was not getting prescribed prn meds, so ended up getting only tylenol for post op pain while working out hard in therapies). Was crying in pain at night after therapies as I did not get appropriate pain relief during the day shifts. Also, did not get wound checks by nursing staff for 12 of the 14 day stay.
November 02, 2016
I visited this facility
I liked Brookdale Salt Lake City. I had a great tour of it. Price wise, it was right in the ball park -- like this was the rental and this was what the cost if we had to do this and we had to do that. It was the closest to me. I could almost walk there. It was very convenient to where we lived. This was the first one I went to, so I was learning. I did not know what to expect. I did not the questions to really ask. It was a huge learning experience for me. The gentleman was very good at helping me with everything. It was also a multi-level facility. I found everyone to be extremely friendly. I saw so many different areas. I got to see where the independent people were. I talked to them. Then, I moved up to the next floor where the memory care people were. Then I moved up to see the area for rehabilitation also for the Alzheimer’s area. Each one of their facilities was served. I thought they were doing a good job. I would consider this facility when it was needed or necessary, but it was very hard to get into because they had a huge waiting list.
October 31, 2016
I am a friend or relative of a current/past resident
My mother was on the 4th floor for a short time for rehab after surgery. Cory, the physical therapist, was exceptional and crucial to my mom's recovery. Excelltent therapy!
December 28, 2015
I visited this facility
I like that Brookdale Salt Lake City has multiple sizes of rooms, but they don’t have a room available on the first floor, which is what I wanted for my mom. This facility is an option, but it is a pretty large community and has multiple floors, which I think might not be the best fit for my mom.
September 29, 2015
I visited this facility
Brookdale Salt Lake City was nice. It was an older building, but it had been remodeled. It did not seem quite as nice as some of the others. It was a little more expensive.
August 31, 2015
I visited this facility
Brookdale Salt Lake City is in the avenue that is a nice area but not quite as convenient for parking and what-not, but it still looked nice. The staff was outstanding. They were great.
August 09, 2015
I am a friend or relative of a resident
We did find a place for my husband. It is now called Brookdale, but it was called Emeritus. However, the first whole week, I found myself just calling the staff, the director, and everything because they were not doing a good job. As it turned out, my husband got very bad bacteria in his blood stream that he had to be admitted to the hospital exactly a week after he was there. He was hospitalized for nine days. The facility did look nice, but they're not equipped to take care of someone who needs skilled nursing.
Provider Response
We appreciate you sharing your concerns with us. Please be assured that we are passionately committed to serving our residents and our goal is to provide an individualized plan of care to fit our residents' needs. We would welcome an opportunity to discuss your experience with you and hope you will call us at 877-400-5296.
March 02, 2015
I visited this facility
My first impression with Emeritus at Salt Lake City was not good. They were getting ready to go out on a field trip, and then there was a half dozen ladies sitting in wheelchairs. The space seemed dark. They had rooms with exercise equipment in it, and the staff seemed to be very friendly.
February 02, 2015
I am/was a resident of this facility
I just needed rehabilitation after hip surgery in December. I stayed a few weeks here and the staff was very nice. The physical therapists were also wonderful. My room had a great view of downtown. Thank you.
July 20, 2014
I visited this facility
I was only in one area of the Emeritus at Salt Lake City. I went into their dining room, because the lady that I was visiting was in there at that time. She took me up to her room; it was a very nice room, which was on the medical floor. She was there for rehab for thirty days. As far as I know, she did really well there, and now she is at home doing fine. Their dining room has been updated a bit. It looked very, very nice. She liked it there, and nobody wants to be in rehab, but she liked it there. She didn't have any complaints. What I saw, I was pleased with.
April 22, 2014
I visited this facility
Emeritus was old, but it nice. I think they have private rooms. It looked like they were having activities. They were pretty busy there. The thing that I didn't like about it is the 2-story thing. The staff was friendly and nice. The place is clean. I think they're well established. They knew what they were doing.
November 21, 2013
I visited this facility
I thought would have liked Emeritus for my mom, but it just didn't happened to work out because I couldn't bring my mom here. It seemed like it was starting to be a little bit run down. The paint was a little dull, but it was fine. The staff was very friendly and helpful.
October 09, 2013
I visited this facility
I did not like the person who gave me the tour at Emeritus. She was cold and she didn't interact at all with the residents while we're on the tour. Their prices are outrageous and absolutely ridiculous. The rooms were very nice and spacious. It's opulent but I did not like the attitude and that's what's important to me than the facility itself. I just did not want to put my parents there.
September 26, 2013
I visited this facility
Everything about the Emeritus at Salt Lake City was really wonderful. They took me on a complete guided tour and showed me everything. It was quiet, spacious and the rooms were really well kept. If one client goes, they completely repaint everything. I'd go there myself.
June 12, 2013
I am a friend or relative of a resident
My mother-in-law has been in Emeritus since March. The facility is very clean. She has a private room that is sufficient enough for her. The staff are nice and professional. Everything is fine.
October 24, 2012
I am a friend or relative of a resident
It's always tough to come into these kinds of places - just by the nature of it being an assisted living facility, it has a certain aura (anyone who has ever been into one of these would understand.) But, from what I saw, it looked like a nice enough place. I was struck by how clean the place was, and especially how nice and helpful the staff was. The lady at the front is always very very helpful, she knows everyone's name. I have never eaten there so I can't comment on the food. When I was talking to my grandma she said that although she would obviously prefer to be on her own, that isn't really realistic. She likes all the staff and the facilities, which are quite modern. Another plus is that they allow pets up to 20 lbs. Just make sure that when you're talking to the representatives you're clear about your family member's needs, as I heard there was some trouble with miscommunications with some of the residents. The monthly fees are quite high but there sure is a beautiful view of the mountains!
September 12, 2012
I am a friend or relative of a resident
This is a very clean, well-kept facility. It feels fresh and new inside. The warm paint colors, fireplaces, and seating areas on the main floor make it feel homey. It offers plenty of amenities to residents, including a salon, a library, and a jetted bathtub. Residents can also attend parties and religious services at the facility, as well as go on "field trips" to restaurants and other places. Every time I am visiting here and walk past the dining room to go upstairs, the food actually smells good. The staff seems knowledgeable, friendly, and helpful, although my grandmother has sometimes had trouble getting someone to come and help her use the bathroom. The monthly fees also turned out to be quite a bit higher than our family was initially led to believe. All in all, however, this facility has a pleasant ambiance. It is in a good location and even offers great views of the University of Utah and the mountains!
December 17, 2011
I am a friend or relative of resident
My father stayed at Emertius for several months. The level of care sold to our family was never realized. We had trouble with him getting the correct medicine (even though this service is an extra charge), showering regularly, shaving regularly, and what finally ended our dealings with them was the staff left him in his room after witnessing his shaking and high fever. There staff is insufficient and for the most part incapable. PLEASE AVOID THIS PLACE.
October 25, 2011
I am a friend or relative of a resident
Staff are very friendly and the facility is quite attractive, but feel that the level of care was misrepresented. We were told that my mother would receive dressing in the morning and be cued and accompanied to activities, since she is unable to remember to do these things by herself any longer. This is not happening. There do not seem to be enough staff to provide the services quoted to us. When the shower aide did not show up one day, there was no one on call to provide a shower. We did not expect this for a very high end facility that is charging a lot of money for monthly care.
August 04, 2011
I am a friend or relative of a resident
Emeritus senior living is probably the best assisted living in Salt Lake city, UT. The availability of special care for senior citizens with Alzheimer's and Dementia in this establishment is noteworthy due to the number of skilled professional nurses in staff who are present on duty for 24-hours. My aunt who suffers from dementia had been living at Emeritus since 2009 and I visit her once in a month, and I could tell she gets good care from the staff at Emeritus. Also, the facility allows pets, only that the pets need to be under 20 pounds. The staff at Emeritus are like family members to the residents and they frequently have fun activities for residents and neighbors. The location of the facility is another good thing about Emeritus, everything, from grocery stores, and library to special care hospital that one would need is within 5-10 minutes walking distance of Emeritus. I'm satisfied with the service they have provided for my Aunt.
June 24, 2011
I visited this facility
I know a resident in this facility who has only recently been widowed. It's been a hard process, and even more difficult for her family to get her to accept living in an assisted living facility. She's fiercely independent although she no longer has the physical capability to realize that independence. The best part of her move to this facility, I believe, is the friendship suite. although leary at first about sharing her apartment and having a roommate, she's definitely gotten on board. Her roommate has quickly become her best friend. Not only is she now more sociable, but her family has told me that she's learned to manage her grief and she's no longer so lonely. The community in this facility have definitely helped her continue on with her life, and her roommate has helped her deal with her loss. It's been a blessing to her, and especially a relief to her loved ones knowing she's happy.
Costs for Capital Hill Senior Living
Services and Amenities of Capital Hill Senior Living
Costs
- Entry Fee
- Fee Structure Extra: Mc Is All Inclusive/Al Is Rent + Care/$1500 Community Fee
- Assisted Living Starting At: $2595/month
- Memory Care Starting At: $5095/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Do Not Offer Companion Suites
- Studio Apartments
General
- Resident Capacity: 113
- Pets: Small Pets Allowed
Licenses
- State Licenses: 465149
About Capital Hill Senior Living
Our philosophy of service at Capital Hill Senior Living encourages an active and free senior lifestyle that supports residents' privacy and dignity. Our community environment is rich in daily activities, with all day restaurant-style dining, graciously appointed interiors and apartment styles.
Our trained staff and friendly environment are perfect for you or a loved one with additional needs. Put your trust in us and live worry free.
We are committed to offering the highest quality care to those with memory impairment. Our staff is specially trained in the challenges of Alzheimer’s and dementia, and are here to help serve our residents and their families.
What Makes Us Special
Capital Hill Senior Living offers premier retirement living options to seniors in the greater Salt Lake City, Utah area. Salt Lake City offers an abundance of natural beauty from the snowcapped peaks of the Wasatch and Oquirrh Mountains to the shimmering waters of the Great Salt Lake.
Map of Capital Hill Senior Living
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