Providence Park Rehabilitation and Skilled Nursing
5505 NEW COPELAND RD, Tyler, TX 75703
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Reviews of Providence Park Rehabilitation and Skilled Nursing in Tyler, Texas
2.05
(19 reviews)
Facility
2.7
Staff
3.0
Food
2.5
Activities
2.5
Value
1.8
Happy 2023
5
|
January 31, 2023
My stay at Providence Park was awesome. Everyone was so good and friendly and took care of all my needs. Thank you, Rose Elia
cjlaird
1
|
September 30, 2020
I had terrible experiences with this facility. They neglected my loved one; she was always thirsty, legitimately. She contracted a UTI because of it. She could not help hydrate herself. After her passing, I discovered a huge bed sore had developed that she had never had before. They did not let us know about that, nor how fast she was declining and would not let us go in and see her when she still could recognize us. They did not call or alert her sisters that she was declining rapidly. I called the evening before and the front desk lady did not like that I told her we need to call our reps who bring down these draconian rules of isolation for these residents, and she hung up on me, multiple times. After my loved one passed, I called to register my complaints to Heather, the manager, and she eventually hung up on me as I told her I had one more thing I wanted to say. I guess that is how they deal with unhappy people. I never shouted, never cursed, just simply stated the facts of their negligence in regard to my loved one. I would NEVER TRUST THESE PEOPLE TO CARE FOR YOUR LOVED ONE! IF THEY TREAT THEIR CUSTOMERS BY HANGING UP ON THEM MID-SENTENCE, HOW CAN YOU TRUST THEM WITH SOMEONE YOU LOVE?!!!!
broken1
1
|
July 25, 2020
I only came here after a severely broken leg for rehab because I didn't know of another at the time. My father had come here for rehab after back surgery and the pt personnel were good to him. I WILL NEVER EVER COME HERE AGAIN NOR REFER ANYONE I know to this place. Food is terrible, cleanliness and operation of equipment is horrendous. Wouldnt send my dog here.. I understand the cv19 quarantine, stuff. However how can u put someone fresh from hospital in with someone from another hospital on oxygen and noncompus mentus.? 4 hrs before finally asking where call LIGHT was.. pulled night stand away from wall only to find mask, glasses and debris, no activities. No available amenities outside of a walk/roll in shower at present. I took pics of condition of base of overbed tray, and wheel chair as given to me. I can only imagine the illness or infections this was capable of causing my 45 staple incisions!!. Eggs never over easy,and with eggshell in them food always something being substituted. Why bother giving anyone a choice when its whatever is available? I'd like to add the photos but not sure how.. but as a retired nurse I was absolutely appalled.. was basically strong armed in to staying and took 4 days for social services to get back to me on my preferred transfer. I dont care how much less it maybe out of pocket after insurance, it is NOT worth it. IT should probably be shut down just from the pics and this review. Can you please tell me how to post these photos?? Thank you ..
Blue Kachina
1
|
February 21, 2020
If I could give less stars I would. Smells awful. Rooms filthy. Mean staff. Be prepared to stay and defend your loved one. Medicine was denied. Mom left dirty, crying and hungry. The head nurse bullied her and nothing was done about it. Pathetic.
dorothy beason
1
|
November 18, 2019
Don’t come here unless it is the last resort rehab is great but the care is a nightmare I have left messages for the administrator to call me but you only get call backs if they want to not professional here. I had heard about this place before we came here all the bad stuff but I felt we could handle it because of the good words about the rehab you have to watch them like a hawk. One time Gary’s oxygen ran out. When I stopped someone and asked for help I was told that I need to find his nurse they have not always given him his medicines and they hate to name off the meds that they are giving out was told to check with the head nurse they did not always put his c pap machine on him they took him to his doctor’s appt late and he had not had a bath in several days he did not always get his breathing treatments and they told me on a Friday he was being discharged the next day I asked why when he was improving. They said my insurance denied more treatment I called my insurance company they said they did not get another update on his progress so he had to be discharged when leaving I was told I had to push him out someone finally did it for me. But he had no idea if gary was to go home with oxygen or not. He finally checked on that. Gary only had intense rehab for about two weeks not the entire time he was there never again will we use this place
reallyconcerned
1
|
September 7, 2019
It may look nice and the hospital may even recommend this place, but there is not enough room to explain the horrible experience. After a survey my family came for rehab. The nursing staff laugh and play all day and ignore you as much as possible, they don’t give you the medications they say they do, at night my family had t beg the staff to give her pain medication which took hours. Her cal light was mysteriously taken away during the night while she slept. But don’t bother complaining to the administrative staff because they will be hiding in their offices. Not one time did the administrator bother communicating with me about concerns. My family ended up getting an infection and going back to the hospital and we went elsewhere.
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Services and Amenities of Providence Park Rehabilitation and Skilled Nursing in Tyler, Texas
General
- Resident Capacity: 125
Medicare
Health
2.0
Overall
2.0
Quality
3.0
Staff
2.0
About Providence Park Rehabilitation and Skilled Nursing in Tyler, Texas
Providence Park Rehabilitation and Skilled Nursing is a Senior Living provider in Tyler, Texas that offers residents Nursing Homes services. Contact Providence Park Rehabilitation and Skilled Nursing for more details on services and rates.
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