The Rio at Mainland Center

We have a family member that was taken here to rehabilitate after having major surgery. He was admitted on a Monday, by late Wednesday of the same week, he had developed problems. The family had voiced their concerns with the nurses on staff. When they asked if there was someone (as a medical director) who they could speak with, they were told "no" there as no one in charge to speak with. By the weekend this condition had started to cover his entire body along with fever. They gave his ibuprophen. By the weekend, the family had to demand that he be taken to a medical facility to be evaluated. By way of a long story, he had to have major surgery to have skin grafts and is currently in the burn unit. Whatever you do DON'T take anyone here. And in addition, he fell out of the bed twice! We asked for railings to combat that...they said they couldn't provide those. This place is pretty on the outside, but is truly awful on the inside.

Please avoid sending family here. I am a medical professional. My relative was here for 3 weeks. Poor nursing care. Poor response to basic care needs. Poor medical care. Poor professionalism.

Right now, Charles is in the Rio Rehabilitation. It’s a very nice facility. I think they are very short on skilled nurses, but they do a very good job in the rehabilitation department. They work very hard with them, and I think he’s shown improvement. It’s very pretty, and the rooms are large and kept clean. The patient looks nice and clean, and they’re very kind to them.