The Rio at Mainland Center

My mother is currently a resident at The Rio and she loves it! She receives excellent care and the staff is extremely attentive to her needs. We visit daily and the staff is always pleasant and friendly. I know there were issues in the past but the administration is new and have made great, positive changes.

The care my dad received at the Rio was totally awesome. I highly recommend anyone needing great nursing care to go to the Rio. I don't understand any of the complaints listed here as my dad received exceptional care for over 2 years until he passed recently. All of us put in money to send the staff a big flower arrangement we were all very pleased with the attention and care my dad received while at the Rio and we would not have wanted him anywhere else! Thank you to all the nurses and staff at the Rio for taking such great care of my dad.

Awful, awful place!!!! My sister went there for rehab and left traumatized..... She didn't get the care such as her oxygen.... After the sixth day the respitory therapist discovered that the oxygen was never hooked up to the bypap machine. So everyone was telling her she was just giving herself anxiety and that's why she couldn't breathe!! All they said was sorry.. she fell out of bed because the hospital bed she was in was ancient and didn't have side rails. The charge nurse doesn't deserve to be taking care of people period... They left her on the potty chair for a long time and didn't clean her up.. I had to ask for gloves and they just handed them to me without asking me first what I wanted them for.. so I told them myself. She is too weak to clean herself. That's why she was there to help get her stronger. Being there for a week set her back on getting her chemotherapy. Her cancer Dr. said he would not be able to do her chemotherapy in that shape. He sent her straight to the ER. She has been traumatized by this place. Do whatever you have to do to find a loving place. I assure you this isn't it.

I feel the people that wrote bad reviews we all need to get together and do something about this place.I reported them to the state.I would love to know if the state did anything.My mother ask for them to send her to the hospital all we and I also went up there to talk to them about sending her.I was told she was fine.Thank God for the weekend nurse she call me on a Friday night to say my mother was a very sick women.The nurse sent my mother to the hospital but she passed Tuesday morning.Please stay away from that place.Staff does not care.What goes around comes around.

I don't give any stars on this place! My mom was there for just over a month...I would come in and she'd be soaking wet laying in her own filth! Some just a few mind you were doing their best, others not!! I have nightmares of this place where she died.....and get this...I paid for another month and the day after i paid my mom died...they cashed the check THE DAY AFTER SHE DIED ON MAY 16 making it the 17th of May.....they still have not reimbursed me and when I try to call they give me the run around!!! Please do not take your loved ones there....they are a disgrace to the profession!!! I'm still waiting for the reimbursement!!! It's not about the money....they cashed that check the DAY AFTER SHE DIED!!!!

My mom was in rehab there for three weeks. The rehab staff are wonderful and very professional. They had my mom up and moving in no time.. I give that department 5 stars. The activity director is wonderful,l with the patients. I had to insist that the nursing staff take my mom to activities to help stimulate her mind. The nursing and care staff still need a lot more work. I took my concerns to the administrator, (he has been there for 4 months). He talked to me and said, he would be talking to the nursing staff and his goal is to get The Rio,up to one of the best facilities in Texas. The next day the care had improved. You do have to be there everyday, to make sure your loved ones are getting the care they need and deserve.. Under the new administration I believe, it is headed in the right direction.

DO NOT EVER take your loved one to this facility. 1 CNA And 1 nurse to 20 patients for the entire short term care side. Slow response time. Patients are left in their rooms all day other than therapy.. They do not check on their patients during the day and sit in urinated diaper the entire day.. Only positives are the Physicians assistant and therapy. Staff is very unprofessional and poorly trained. Medications not given at appropriate times. CNA administering medications.

My sister was a resident in 2015. I am glad to say that she is no longer living there. I have dealt with a few nursing homes in my life, and never have I dealt with a home that was more unprofessional in their business office. I have not had any luck getting assistance from the staff, and been flat out lied to! Forget trying to reach the Administrator....everyone is unavailable. Does anyone actually WORK there!?