Elmcroft of the Mainland

Cost continued to go up without warning sometimes. We got a call one day that grandma had been dropped off at the hospital and left there with no one from the facility staying with her. She had dementia so she could have just walked off. When we got there, it took us 45 minutes, she was in the ER sitting alone. The ER nurse said they had lost her earlier. She went to the restroom and did not know how to get back! The restroom was literally tight around the corner from her ER bed but she could not find it. Luckily she just sat down in a wheelchair near by until someone came looking for her. She could have walked out the door, alone. Someone should have stayed with her until we got there. I would Never do that to someone's mother! She had a cat and the cats tooth became infected. Instead of calling us they took the cat to an animal hospital. The animal hospital called us and we had to pay over $500 to get the cats teeth taken care of. I would like to have been given the opportunity to pick the cat up and take it to our vet. But no one called. Then the sad day came when we got the call that she would not make it through the day. As soon as she passed we were given 24 hours, until 5pm the next day, to get All things removed form the room or they would charge us for every day we did not remove it. It was like saying, "Thanks for all of the extream amount of money you spent with us over the last three years but now you need to get the heck up out of here". Forget the fact that we just lost our mother and grandma or that we have to make all of these funeral arrangements. Make calls to family members, newspaper for the obituary, funeral home, etc. It's exhausting enough without the added pressure of now having to find a trailer, moving boxes, someone to help lift the items, and find a place to store all of it in 24 hours. I totally get that they will need to make room for someone else's loved one. But a little sensitivity and a little more time would have been nice. Our last impression of the place was, "thanks for dropping by but don't let the door hit you on the way out". Not a good feeling when we are already going through so much. If you choose this place for your loved one just keep this in mind. They never mistreated her and the facility was always clean. But in the end it is a business and it's all about the money.

Elmcroft of the Mainland was very good. It was very nice, and my friend liked it very much. She said the food was good. She was pretty pleased with it. She was anxious to go back there. She had a little studio apartment, and she liked it a whole lot. They allowed pets. She had a little kitchen area. It did not have a stove, but you could put your microwave there if you wanted and a little refrigerator. It had a living area where you could place a sofa and a couple of chairs. It had two big closets, and I was impressed with that. It had a handicapped bathroom. The dining room seemed to be very nice. They had activities and things to do. They took them to grocery stores with their own little bus.

My grandmother was in Elmcroft, and the service was great. Everybody was very nice, warm, and welcoming. The location was fine. She participated in the activities. When I went there, they were having kind of a luau, and they were making little boats, probably just to keep them busy. We had a dinner there, and the food was OK.

Elmcroft is a nice place, but the rooms are too small. The staff was very nice, very helpful, and willing to talk. They had 2 or 3 different activities going on when we walked through the facility. They were doing table games. The activity girl was very engaged and involved.