Newforest Estates

Offers Assisted Living and Independent Living

52 Reviews

2016, 2017, 2018, 2019, 2020, 2021

5034 New Forest Drive

San Antonio

78229

Newforest Estates

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4.5 52

Dan 2020-08-18 I visited Newforest Estates. It was a pretty nice place, the people were accommodating, and they had easy access. That's the place I originally picked for my father, but he didn't want to move. They were willing to work with our financials. The rooms were nice, they had a little kitchenette in them, the staff was very nice, and willing to help out with everything they could. They had a salon and a library. I visited this facility

5 4 1

sandra marie 2019-07-25 The staff at New Forest Estates are professional, compassionate and dedicated to providing an excellent living alternative choice for seniors. The apartment my mom resides in has updated appliances, lots of square footage with ceiling fans and a handicapped accessible bath. I am very grateful for the friendliness of all New Forest staff members and resident neighbors, the convenience of the beauty salon, and the many sales events that afford her the opportunity to shop for purses and jewelry and cosmetics. Yes, I can recommend New Forest Estates for seniors searching for an independent or assisted living facility. I am a friend or relative of a current/past resident

5 5 1

bertiegmail 2018-10-10 I often suggest Newforest Assisted Living to my friends with aged parents. The staff and facilities are absolutely wonderful. I have not regretted moving my father here not for one minute! Blessings to all who work here <3 I am a friend or relative of a current/past resident

5 5 1

Whitney 2018-08-30 I visited Newforest Estates. I wasnt exactly impressed. It was one of the smaller facilities for the price. It was kind of dark, at the back of the property, and not impressive. The room looked like a hospital room with a kitchenette. The activities were OK, and it looked like they keep their residents busy. The person who gave me the tour was late, the staff didnt even know I was coming, and I had to wait 20 minutes for them. The person I met was really nice, she was helping a resident with her medications, and the resident I talked to was really nice. The person that gave me the tour wasnt helpful, and they didnt really know the floor plan that well. I wouldnt rate them very highly, but the medical staff I would give a four. The facility didnt look like somewhere I would want to put my aunt. I visited this facility

5 2 1

liza144517 2017-05-27 NewForest Estates's staff was friendly, and the apartments were nice and clean. The monthly cost was affordable and reasonable, and the grounds were nice. The menu looked good; you could eat what they're planning for dinner or you could have a short order. I visited this facility

5 5 1

Veronica C 2017-02-14 NewForest is a wonderful community. Caring staff helped my mother adjust to her new surroundings. Michael, Rik and Randy are great with the residents. Property is well kept and staff is responsive to residents, consistently treating them with respect and dignity. Reasonably priced. Highly recommend NewForest! I am a friend or relative of a current/past resident

5 5 1

Cindy233722 2016-09-15 My mom is currently a resident at Newforest Estates. This is an independent and assisted living facility, and she just happens to be residing in the assisted living right now. She likes it, but she was looking for something that had bigger rooms and a cheaper price, and we didn’t find it. The staff are awesome. They treat everybody just like their family. In fact they call my mom, “Mom.” She didn’t like the food at first, but they’ve changed the cook, and now she doesn’t say anything about their food anymore. She doesn’t have any complaints. She just says that everybody is wonderful there. It’s in a medical center and close to everything, so it’s very handy for doctors and shopping and everything. It’s a great location. I visited this facility

5 5 1

donna.stevens 2016-06-23 beautiful apartments, dining room and common area are beautiful and well utilized. Spoke with several happy residents before making a decision to move in. I love living here. I am/was a resident of this facility

5 5 1

WN 2016-03-18 I am impressed with Newforest Estates because of the cost and location. The staff is every nice. The rooms are large, clean, and spacious. The food is good. They have activities like day trips, card games, water aerobics, and exercise programs. I will recommend it to others. I am a friend or relative of a resident

5 5 1

eldeming 2016-01-28 I have lived at Newforest Estates in Assisted Living for almost 1 year now. I love that it is a small intimate home with Great staff. We have our days filled with optional activities. Our staff has been here longer than me. I never realized how difficult life had become. My decision to move was one of the best decisions I made in 2015. I am/was a resident of this facility

5 5 1

Dmar 2015-10-26 Looks like a beautiful place. I like the amenities and activities offered. Other

5 4 1

Cooks4U 2015-10-25 Recently I was asked to assist in finding a senior residence for a family member. New Forest was a great option for them. We were looking for a place which was active and engaging and met the budget of someone on a fixed income. The apartments are generous and well maintained. There is a calendar of activities and outings to keep the residents busy. Dining is restaurant style, providing options at each meal. We have found the staff attentive to his needs and responsive to family concerns. Moving and downsizing is never easy, but the leadership at New Forest has helped make it comfortable. I visited this facility

5 5 1

Caring112604950 2015-09-07 My mom was at Newforest Estates. It had independent living and assisted living on the other side. It was really nice, and people there were very sweet, but I feel they're understaffed. They need to improve on taking action when you have an issue. Newforest Estates used to take awhile to get it done. When my mother fell and broke her hip, her bracelet had not been working for a couple of weeks. She had to drag herself across the room to the phone and then across them again to unlock her door. The food was a good portion but a variety would be a little bit better, but they were good food and of good amount. I am a friend or relative of a resident

5 3 1

Tom100447250 2015-01-17 We choose Newforest Estates for my mom because she likes it. The staff seems to be great. My mom likes the room, and she's really happy to be there. They have all sorts of activities, and my mom is always into something. The staff is always there to help out. The food seems to be great, and the dining room is very clean. I am a friend or relative of a resident

5 5 1

Sylvia15 2014-12-30 I visited Newforest Estates. I thought they were very friendly. It was a very nice facility, and they kind of met my mom's needs. The rooms were spacious. We liked it. They had their own bathroom and kitchen. The grounds were very nice and open. They had lots of activities. They could go on and play games. They had bingo, exercise, and different things that you could do. It was in a nice neighborhood and was accessible to a hospital. I visited this facility

5 5 1

southtexan 2014-11-26 My father was a resident at New Forest Assisted living for almost 3 years due to Dementia/Alzheimer's. Throughout his very long stay the staff was professional, helpful, and truly cared for his well being. He had the same care givers for the entire time he was there and they knew him and took care of the many problems that he had. But most importantly, I trusted their judgment on what he needed. Especially at the end when they worked with hospice to ease his passing. Choosing a facility for a loved one is hard. The quality and location of the facility is important but even more important is the quality of the care given and the care given by the New Forest staff was excellent. I visited this facility

5 5 1

its me 2014 2014-11-21 My mom lived in IL and then moved to AL. both placed were fantastic. the staff and management were always wonderful. the food was and service was always good I visited this facility

5 5 1

Rebecca18 2013-07-30 My mother was at NewForest Estates and it was a very nice place. They had separate apartments and they also served food. I was not able to try the food but my mom said it was good. They had a lot of activities both spontaneous and scheduled. She was completely satisfied there although it was far from the area that she wanted. I also liked everything about it. I visited this facility

5 5 1

vasquez1200 2012-09-26 I like the fact that Newforest Estates offers both assisted living and independent living in separate facilities that are right next to each other. Not very many do this and it is a bit of a task to pull off. This facility was recommended to me by friends who had family there at one time. When I made my visit they were in the middle of a needed remodeling. I do have to say that the management staff were very at ease and easy to work with giving the tour felt like it was home. The facility is older but cared for. When I viewed a shared apartment it was very spacious but did seem in need of cleaning and new updates such as carpet etc. I spoke with members who were living there and they seemed quite happy and relaxed. Out of all the facilities that I had toured this one had more of an atmosphere as like to my grandmothers house, comfortable, reasonable on a daily basis not restricted or clubbish. For what it lacked in shiny newness it more than made up for in friendly and comforting appeal. They are also one of the few who will permit modifications of your living space if approved in a much easier fashion than others which is a big plus. I visited this facility

5 4 1

Sheri1 2012-08-20 My Grandmother was fairly happy there. The grounds were clean the staff were not overly present but they were fairly curteous. My Grandmother's needs were attended to and she had a variety of activities to choose from. There were outings to the store and to church which she particularly enjoyed and she was able to make friends with some of the other residents. If there was a downside it was that the facility frequently changed owners. So there was often changes that she would have to get used to or that she did not like. There was another negative in that once an ambulance had to be called for her but the staff did not take note of which hospital she was in. I thought it was very unprofessional of them to not have an answer in such a serious situation. The other thing was that the "lifeline" necklace that they provided (so that my Grandmother could alert staff in case of an emergency) was broken for months - they never fixed it. A culmination of these little and not so little issues caused my Grandmother to leave the facility. I visited this facility

5 3 1

charrell1507 2012-07-15 My brother and I visited the facility on July 14th and we were real impressed with it and their friendlyness. I have a 88 year old mother that has alzheimer's and has had it for about a year. We were pretty nervous about visiting these places but they made us feel welcome and comfortable and answered our questions. I visited this facility

5 4 1

commercesd 2012-06-05 The New Forest Estates assisted living facility was one of the places we saw while looking in San Antonio for my brother's friend. From the time we arrived, we really liked the overall vibe of the property, staff and residents. The grounds and exterior was designed like a motel or resort, with nicely appointed and beautifully landscaped greenery. The lobby was clean and fresh with very nice staff to greet us. The fitness center had well maintained equipment including a heated pool which provided a relaxing spa feel. They also had daily classes and the residents could safely navigate the lovely grounds with adequate supervision as needed. Their library was impressive, with many good books and games. The meal menus all had healthy food options for all kinds of diets. The dining room was quite nice, with plenty of space. The food we saw looked and smelled delicious. Healthy snacks are offered all day and into the evening, as well as whenever residents request them. The residents are taken to many interesting events in and around the region -- to take advantage of the diverse offerings. The many planned activities feature everything from book readings and discussions to the arts, and museum, gallery, film and theater visits. The living spaces were nice sizes - some exceeding 400 sq. ft. Each unit included kitchenettes, was nicely decorated and had an emergency response system so that the safety of the residents is assured with someone available in case assistance is needed at all times. This is a full service senior community with exception staff. We felt that the atmosphere was conducive to what one would expect in a high-caliber environment. I visited this facility

5 5 1

Carl 2020-10-28 During our Corona virus shutdown, the Executive Director, Michael, and his staff have demonstrated exemplary leadership and examples for all our residents here at Newforest Estates. Their strict adherence to screening visitors and staff, wearing face coverings, and demonstrating "social distancing" has prevented the introduction of the corona virus to our community. The food service staff, notably the servers, have been major morale boosters to our residents. Their bright, cheery attitude have been noted by nearly all residents claiming, "These servers are the three bright spots in our day when they deliver our meals!" Food service staff used the shutdown time to upgrade the kitchen (desperately needed) and thoroughly clean and sanitize the dining areas, furniture, and carpets. Throughout the cleaning sanitizing and upgrading the kitchen, the food service provided three nutritious meals each day. The daily posted BINGO numbers in May provided some boredom relief during "lock down". Even when transportation services were suspended, our executive staff insured residents requiring necessary medical attention, such as dialysis, received needed transportation. We are all looking forward to the gradual easing of restrictions and again eating meals in the dining room, group meetings and "Town Hall" meetings -- while practicing Social Distancing! During the "social shut down", we learned to appreciate each other's feelings and ideas better and that when we work together (while keeping our distance) we can STILL accomplish great things! I am/was a resident of this facility

5 4 1

Maria G. 2020-10-28 To whom it may concern. Personally an experience I'll never forget. Outstanding!!! Professionally executed, everything silently performed. We understood that Michael has all these seniors to be kept healthy and happy and alive and he understood that enormous task, and here we are all! Very proud of his supervisory guidance. We (I) thank him and his staff for a job/task well executed and well done! God bless them all and us seniors. Amen. I am/was a resident of this facility

5 5 1

Janet 2020-10-28 The early decision in this pandemic made by our director has very positively impacted our community. Though I'm sure, all of us are eager to get back to socializing, especially in the dining area, the decision to close it was certainly wise. And, having the servers with their friendly smiles, deliver the meals to our apartments has been a real blessing. Our needs are definitely being met. Thank you, Michael. No visitors, wearing masks and social distancing have all made us safer. I am/was a resident of this facility

5 4 1

Joe AA 2020-10-09 My Dad lived at Pacifica New Forest before he passed. I always felt the quality of the staff, facility and food were above average and I visited over a dozen facilities. This is why I am sure about my mother now moving into New Forest 8 years later. The facility and staff has gotten even better. Micheal, the Director and Karolina, the Director of Marketing, both have a heart for the elderly and are super service oriented. Finally, New Forest has a homey feel as opposed to some other facilities that have an institutional feel. Given all these reasons I give New Forest 5 stars and highly recommend them. I am a friend or relative of a current/past resident

5 5 1

Alfred's daughter 2020-10-07 My father was recently in town for a visit and wanted to check out apartments for seniors. Although we did not schedule an appointment, we took the chance on stopping by New Forest Estates to check on availability. We were introduced to Karolina who was very gracious and accommodating in squeezing us in to show us the property. She respectfully answered my father's questions and assured him that it was an apartment complex and not a nursing facility, as he is truly independent and in good health. We encountered friendly residents and other staff members. Thank you for kindness and hospitality! I visited this facility

5 5 1

JF724687 2020-10-06 I toured with my daughter looking to move into a Senior place. I liked the layout because the apt was away from main building. Some days I like to keep to myself so this was good for me. My daughter liked that they provide transportation and food. Looks like a great fit for me as everyone seemed happy to be there. I hope to get my act together soon so I can enjoy easy living at Newforest. I visited this facility

5 5 1

Cinnabar 2020-10-05 Rooms are spacious with good floorplans. Refrigerator and stove are only fair. The staff are extraordinarily friendly and pleasant. Maintenance is passing fair. The facility is a bit stinting on the amenities side of things, and this is doubly so with the COVID-19 shenanigans of the day. I would like see front desk staffed at all times, as it used to be before staff was pared back due to the epidemic. That desk phone should be answered at any hour, night and day, especially nights. I am/was a resident of this facility

5 4 1

Kathleen 2020-10-02 We toured Newforest Estates. I was very impressed, I really like the customer service lady over there, Jane was super nice, and super helpful. The facade was sufficient, the rooms were satisfactory. I would recommend it because of the care that the customer care lady went through to make sure all of our questions were answered, she came in on her weekend day off to help us, so I really liked her. The dining area was sufficient. I visited this facility

5 5 1

lynette 2020-02-01 Newforest Estates was nice, it's older than the other place, and while the apartments were adequate, they're just regular apartments. They didn't have washers and dryers in the apartment, and they have one room on each floor for laundry. It's in a good location. The staff was very good, had a lot of knowledge, gave us a lot of information, and she was very nice and friendly. I visited this facility

5 4 1

Ed 2019-08-15 Newforest Estates was fine. My visit there was very good. The people there are very nice, and it seems like a great place. It's also a little less expensive than my current community. I was able to eat there and their food was good. I was also able to talk to one person who gave me the tour. I visited this facility

5 4 1

S. McBee 2019-07-18 Just moved mom in today! She’s got a big smile on her face. The staff is amazing and can’t say enough about the specialized treatment by Susan Maddox, Michael Rivera, and Veronica Lopez. They all made a very difficult process so much easier for us. Keep up the good work!! I am a friend or relative of a current/past resident

5 5 1

Gary 2019-05-17 Newforest Estates was OK, but I didn't like that when you take advantage of the amenities you have to go outside. The staff members I met were accommodating and informative. The efficiency rooms and studio apartments they showed me were small. They give transportation to Wilford Hall for TRICARE use, and it's part of their schedule. They should build corridors between the buildings to the dining room so people don't have to walk outside. I visited this facility

5 4 1

Piquerish 2019-05-09 I recently finished a reconnoiter mission from central Pennsylvania to look at three retirement facilities in the San Antonio area; New Forest Estates was the first we looked into. As a retired Air Force officer, proximity to a base like Laclkand is a big plus. I was immediately impressed by the staff; Michael, Karolina and Julian especially were highly professional, friendly and helpful, particularly after a grueling flight. I was pleased with our accommodations, but I would liked to have seen a seat of some kind in the showers AND a place to lay soap and other toiletries. I found all of the residents we met to be very pleasant. Because of our schedule, we only managed to grab a box lunch and some snacks, so rating the dining facilities would not be appropriate just now. Bottom line is, we are deciding now on NFE or "That Other One" near the base. Regards and thanks to all. I am/was a resident of this facility

5 5 1

Reviewer42619 2019-05-07 Newforest Estates was nice. It's independent and there were a lot of activities, but the layout wasn't something I was looking for. It was very open and there were a lot of people going around and coming and going. It's not gated, so I had some security concerns. The residents were doing a group activity, but I didn't feel like they were engaged in it. They have a bus available. The staff member who assisted me was very accommodating, showed me the facility, and was knowledgeable. The dining area was large and they have a pool. The layout just made me uncomfortable. I visited this facility

5 3 1

Good impression 2019-03-31 My 89 year old mom and myself visited Newforest Estates and was impressed to put down a community fee the same day. My mom has lived in a different, but very nice independent living complex for more than a year. I decided to move her to an area of town that was closer to me. I did my research, went for a visit and discovered that she would get the same amenities plus more, larger apartment and cheaper monthly rent. I was also impressed with the sales director and executive director. They were friendly, welcoming, and knowledgeable. Mom will move in soon. Cturner. 3/2019 I visited this facility

5 5 1

N2202019 2019-03-14 Newforest Estates was my first choice. Its very nice, the amenities were great, the apartments were nice, the views were nice, and the location was great. The staff answered all my questions, everything was good, and hes called me several times. I visited this facility

5 4 1

Jason E 2018-09-20 This place is wonderful! They have a very welcoming atmosphere! I visited this facility

5 5 1

Julie V. 2017-10-05 NewForest Estates is a top notch retirement and assisted living community with reasonable rates. My sister feels like she is part of a family there and when she moved in she said "now I'm home." They offer everything and more that should be part of this type of environment to include a warm and friendly staff and great meals (research supports these are the top two factors to thriving in a senior community). You can just tell by the way the residents respond to their interactive with the staff and even visitors like myself that they feel at home. I am a friend or relative of a current/past resident

5 5 1

SandyMo 2017-10-05 We moved my Mother into Newforest Estates when she could no longer stay alone in her home. We sold her home and this was the only place we visited. My Mom knew this was where she wanted to be. Her apartment was overlooking the pool and it was a straight shot to her car. It took awhile, but soon she thought of it as HOME. She met some very nice friends and she is very happy there. I am a friend or relative of a current/past resident

5 5 1

The Martin Family 2017-10-04 Mom moved in shortly after my dad died and though it took her a couple of months to really get going, once she did we couldn't keep up with her. Between cards, bingo, "horse racing", the dances, etc. etc. etc. the tables turned and we were the ones calling to ask "Where were you? You haven't called in a week!" Several years later she had to move to the Assisted Living facility and honestly, we could NOT have asked for a more caring staff! Mom passed away last June but her last years were happy and she made so many friends! There were absolutely no regrets or second thoughts about her living at New Forest. She was truly cherished there and who could ask for more than that? I am a friend or relative of a current/past resident

5 5 1

PWestley5429 2017-10-04 So I recently had the pleasure of working with Denise and Michael to get my mother moved in at Newforest. I knew that this was the place for my mother as soon as I walked through the door. I felt welcomed almost immediately by the front desk person and other residents. The facility was clean, the food was good, and even the staff was friendly when we walked around the community. Denise was very professional and gladly answered all of our endless questions. She was even diligent, but not overly aggressive when checking back with us. I didn't feel pressured at all to come in to tour. We finally brought mom in to tour and Michael was there to help us. While on tour, we encountered a group of residents who were so, so happy to see Michael and it was quite nice seeing how well he is received by these residents. We got mom moved in pretty quickly, which saved us some money in the end. My mom was able to move into a newly renovated apartment and we just love the way it looks! I feel like this is the right place for my mother to be and she'll have the social interaction that is going to benefit her since she likes to be active. Oh, and I like that they have a front desk person available 24/7 so if I ever worry about not being able to get a hold of mom, I know I can call the front desk at any time. Denise also told me the staff does daily checks on all their residents. This brings a lot of comfort to me knowing my mom will be accounted for every day of the week. Please do not miss out on this community if you are looking for your loved one! Trust me, you will get that "home" feeling!!!! I am so glad we found Newforest!!!! I am a friend or relative of a current/past resident

5 5 1

J. Kinsel 2017-10-04 My mom has had a wonderful experience at Newforest Estates! She has lived there over a year, and she has made wonderful friends, enjoys all the activities they offer. It is also at a reasonable cost. I highly recommend Newforest! I am a friend or relative of a current/past resident

5 5 1

T Benke 2017-08-08 We first met Michael while touring NewForest Estates in October 2016. What jumped out at you when we met Michael was his enthusiasm and energy. He seemed to know every resident on a first name basis. They brightened up when they saw him, always ready to tease and encourage him as much as he encourages them!! He truly loves his job and loves the residents. I'm very pleased to work with Michael. He has helped us most recently in picking a rehab facility for my mother after a fall. I can trust him and his judgement. I am a friend or relative of a current/past resident

5 5 1

Bruce278157 2016-09-29 Newforest Estates was laid out completely different. When you went outside your door, you are actually outside. So, when you open that door, it’s pretty odd. It wasn’t a controlled climate because it wasn’t inside, all of it. So that was one thing that we didn’t care for. The facilities were OK, and the fellow that we talked to from the staff was great and we liked him a lot. It appeared to be much older, and when you walk out your door, you are not in a controlled climate. It looked pretty full, so I think that they are doing quite well. I visited this facility

5 3 1

Robbie053180 2016-07-11 We visited New Forest Estates, and it seemed perfectly fine and less expensive than other places. We could not see any wrong with it. They had a nice pool. It’s a little less posh compared to the other places we’ve visited, but it’s OK. I visited this facility

5 4 1

A happy daughter of a resident 2015-10-21 My mother has lived at NewForest Estates for about 3 years and it has been a good experience for her overall. Anytime we needed help from the administration, they have been helpful, kind and supportive. My mother lives in the independent life section, she is about to turn 90 soon and I have no doubt that her longevity has to do with the life style she has enjoyed there. I visited this facility

5 4 1

outoftown 2014-11-25 My mother has been at New Forest for 4 years. We narrowed our choices based on cost, cleanliness and safety. It was Mom's choice of New Forest. They have been exceptional in relating to and understanding mom's personality. The amenities are wonderful if one takes full advantage of them. The administrative staff have been exceptional on 3 occasions where extra care was needed spontaneously. Over all the staff has been good in communicating with us (her children/care takers). I visited this facility

5 4 1

Shirleybydesign 2014-11-21 Newforest Estates has always been a very friendly, active independent living community. They are now undergoing a complete renovation. The new design is beautiful and reflects the spirit of its residents as well as the very caring staff. Newforest Estates is truly a "family" and I am privileged to provide personal services to a number of residents to assist them in their efforts to enjoy independent living for years to come. Newforest residents are very fortunate to have an outstanding chef on staff. The food is wonderful, activities and special events fill the calendar. This is a happy community!! Other

5 4 1

Dawna2 2014-07-22 Dad has been at Newforest Estates since April. We chose this place for its price and the feedback that we read. The staff are very friendly and they appear to love their jobs. They all seem to truly care about the people that are in the community. He is in a 1-bedroom, 1-bath apartment with a kitchenette. They do have a lot of activities there, and they have a pool. They also play games every night. They have two church services on Sunday. They have van trips every day to Walmart, restaurants, or special trips. They also have dances or some music once a month. Their food is good. I visited this facility

5 5 1

bradj62 2011-08-19 If I could give more stars for this place I would. It was awesome! I took my mom to look it over, as she is going to need to get into a place soon, and she was thrilled! I was amazed at the facility. This is like a 4 star hotel for seniors. They have several different floor plans for independent living, which is what she is looking for. A full kitchen in all that I saw as well, which is good because she wants to keep being able to cook. They also have a heated pool outside as well. I was just flat out impressed with the staff and the residents I spoke with, very happy people. This is a place I would feel good about having my mom at, most definitely. I visited this facility

5 5 1

5034 New Forest Drive, San Antonio, TX 78229

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Newforest Estates (800) 385-2527

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Reviews of Newforest Estates

52 Reviews Write a review

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Assisted Living Reviews for Newforest Estates

August 18, 2020

By Dan

I visited this facility

I visited Newforest Estates. It was a pretty nice place, the people were accommodating, and they had easy access. That's the place I originally picked for my father, but he didn't want to move. They were willing to work with our financials. The rooms were nice, they had a little kitchenette in them, the staff was very nice, and willing to help out with everything they could. They had a salon and a library.

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at NewForest Estates. Thank you again, we hope you have a wonderful day!

July 25, 2019

By sandra marie

I am a friend or relative of a current/past resident

The staff at New Forest Estates are professional, compassionate and dedicated to providing an excellent living alternative choice for seniors. The apartment my mom resides in has updated appliances, lots of square footage with ceiling fans and a handicapped accessible bath. I am very grateful for the friendliness of all New Forest staff members and resident neighbors, the convenience of the beauty salon, and the many sales events that afford her the opportunity to shop for purses and jewelry and cosmetics. Yes, I can recommend New Forest Estates for seniors searching for an independent or assisted living facility.

Provider Response

Sandra Marie, we are very happy we could provide you and your mother with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you're ever in need of help, please let us know!

October 10, 2018

By bertiegmail

I am a friend or relative of a current/past resident

I often suggest Newforest Assisted Living to my friends with aged parents. The staff and facilities are absolutely wonderful. I have not regretted moving my father here not for one minute! Blessings to all who work here <3

Provider Response

Thank you for your review.

August 30, 2018

By Whitney

I visited this facility

I visited Newforest Estates. I wasnt exactly impressed. It was one of the smaller facilities for the price. It was kind of dark, at the back of the property, and not impressive. The room looked like a hospital room with a kitchenette. The activities were OK, and it looked like they keep their residents busy. The person who gave me the tour was late, the staff didnt even know I was coming, and I had to wait 20 minutes for them. The person I met was really nice, she was helping a resident with her medications, and the resident I talked to was really nice. The person that gave me the tour wasnt helpful, and they didnt really know the floor plan that well. I wouldnt rate them very highly, but the medical staff I would give a four. The facility didnt look like somewhere I would want to put my aunt.

Provider Response

Whitney, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to get more details about this; please reach out to us at your earliest convenience.

May 27, 2017

By liza144517

I visited this facility

NewForest Estates's staff was friendly, and the apartments were nice and clean. The monthly cost was affordable and reasonable, and the grounds were nice. The menu looked good; you could eat what they're planning for dinner or you could have a short order.

Provider Response

Hi Liza, thank you for leaving this detailed review about your experience with our community. We appreciate it and hope to see you again soon! Please don't hesitate to reach out if there's anything additional we can do for you.

February 14, 2017

By Veronica C

I am a friend or relative of a current/past resident

NewForest is a wonderful community. Caring staff helped my mother adjust to her new surroundings. Michael, Rik and Randy are great with the residents. Property is well kept and staff is responsive to residents, consistently treating them with respect and dignity. Reasonably priced. Highly recommend NewForest!

Provider Response

Thank you, Veronica C, for reaching out to us. Your opinion plays an integral part in our care and service. We love what we do and we try to go above and beyond everyday to ensure that happiness and well being of our residents. We consider them family and we love them! Thank you for sharing your experience!

September 15, 2016

By Cindy233722

I visited this facility

My mom is currently a resident at Newforest Estates. This is an independent and assisted living facility, and she just happens to be residing in the assisted living right now. She likes it, but she was looking for something that had bigger rooms and a cheaper price, and we didn’t find it. The staff are awesome. They treat everybody just like their family. In fact they call my mom, “Mom.” She didn’t like the food at first, but they’ve changed the cook, and now she doesn’t say anything about their food anymore. She doesn’t have any complaints. She just says that everybody is wonderful there. It’s in a medical center and close to everything, so it’s very handy for doctors and shopping and everything. It’s a great location.

Provider Response

Hi Cindy~ We are so happy to hear that your mom is happy. We have a unique community and really love what we do. We are working hard on the menu options and so glad to hear this feedback. Thank you again.

June 23, 2016

By donna.stevens

I am/was a resident of this facility

beautiful apartments, dining room and common area are beautiful and well utilized. Spoke with several happy residents before making a decision to move in. I love living here.

Provider Response

Donna, thank you for taking the time to leave us your review. We are very pleased to know that you are happy and that you chose to stay here with us~ We are thrilled to have you here! Thank you for sharing! Wishing you a great day!!

March 18, 2016

By WN

I am a friend or relative of a resident

I am impressed with Newforest Estates because of the cost and location. The staff is every nice. The rooms are large, clean, and spacious. The food is good. They have activities like day trips, card games, water aerobics, and exercise programs. I will recommend it to others.

Provider Response

Thank you for your positive review!

January 28, 2016

By eldeming

I am/was a resident of this facility

I have lived at Newforest Estates in Assisted Living for almost 1 year now. I love that it is a small intimate home with Great staff. We have our days filled with optional activities. Our staff has been here longer than me. I never realized how difficult life had become. My decision to move was one of the best decisions I made in 2015.

Provider Response

Thank you for your positive 5 star review! We are so happy to have you here with us!

October 26, 2015

By Dmar

Other

Looks like a beautiful place. I like the amenities and activities offered.

Provider Response

Thank you for your review!

October 25, 2015

By Cooks4U

I visited this facility

Recently I was asked to assist in finding a senior residence for a family member. New Forest was a great option for them. We were looking for a place which was active and engaging and met the budget of someone on a fixed income. The apartments are generous and well maintained. There is a calendar of activities and outings to keep the residents busy. Dining is restaurant style, providing options at each meal. We have found the staff attentive to his needs and responsive to family concerns. Moving and downsizing is never easy, but the leadership at New Forest has helped make it comfortable.

Provider Response

Thank you for your detailed positive 5 star review. We are very happy to have you here with us.

September 07, 2015

By Caring112604950

I am a friend or relative of a resident

My mom was at Newforest Estates. It had independent living and assisted living on the other side. It was really nice, and people there were very sweet, but I feel they're understaffed. They need to improve on taking action when you have an issue. Newforest Estates used to take awhile to get it done. When my mother fell and broke her hip, her bracelet had not been working for a couple of weeks. She had to drag herself across the room to the phone and then across them again to unlock her door. The food was a good portion but a variety would be a little bit better, but they were good food and of good amount.

January 17, 2015

By Tom100447250

I am a friend or relative of a resident

We choose Newforest Estates for my mom because she likes it. The staff seems to be great. My mom likes the room, and she's really happy to be there. They have all sorts of activities, and my mom is always into something. The staff is always there to help out. The food seems to be great, and the dining room is very clean.

Provider Response

Thank you for your review, we are very happy to hear that your mother is happy here with us. We try to keep our residents active, interested and happy!

December 30, 2014

By Sylvia15

I visited this facility

I visited Newforest Estates. I thought they were very friendly. It was a very nice facility, and they kind of met my mom's needs. The rooms were spacious. We liked it. They had their own bathroom and kitchen. The grounds were very nice and open. They had lots of activities. They could go on and play games. They had bingo, exercise, and different things that you could do. It was in a nice neighborhood and was accessible to a hospital.

Provider Response

Thank you for your positive 5 star review!

November 26, 2014

By southtexan

I visited this facility

My father was a resident at New Forest Assisted living for almost 3 years due to Dementia/Alzheimer's. Throughout his very long stay the staff was professional, helpful, and truly cared for his well being. He had the same care givers for the entire time he was there and they knew him and took care of the many problems that he had. But most importantly, I trusted their judgment on what he needed. Especially at the end when they worked with hospice to ease his passing. Choosing a facility for a loved one is hard. The quality and location of the facility is important but even more important is the quality of the care given and the care given by the New Forest staff was excellent.

Provider Response

Our condolences on the passing of your father, we are glad that we were able to be here for you and your family. We understand what an important decision this is and we are honored that you chose us. Thank you for sharing your experience, we appreciate it and all your kind words.

November 21, 2014

By its me 2014

I visited this facility

My mom lived in IL and then moved to AL. both placed were fantastic. the staff and management were always wonderful. the food was and service was always good

Provider Response

Thank you for your positive review, we appreciate it.

July 30, 2013

By Rebecca18

I visited this facility

My mother was at NewForest Estates and it was a very nice place. They had separate apartments and they also served food. I was not able to try the food but my mom said it was good. They had a lot of activities both spontaneous and scheduled. She was completely satisfied there although it was far from the area that she wanted. I also liked everything about it.

Provider Response

Thank you Rebecca for your positive review, we are very glad to hear that you and your mother are happy and content.

September 26, 2012

By vasquez1200

I visited this facility

I like the fact that Newforest Estates offers both assisted living and independent living in separate facilities that are right next to each other. Not very many do this and it is a bit of a task to pull off. This facility was recommended to me by friends who had family there at one time. When I made my visit they were in the middle of a needed remodeling. I do have to say that the management staff were very at ease and easy to work with giving the tour felt like it was home. The facility is older but cared for. When I viewed a shared apartment it was very spacious but did seem in need of cleaning and new updates such as carpet etc. I spoke with members who were living there and they seemed quite happy and relaxed. Out of all the facilities that I had toured this one had more of an atmosphere as like to my grandmothers house, comfortable, reasonable on a daily basis not restricted or clubbish. For what it lacked in shiny newness it more than made up for in friendly and comforting appeal. They are also one of the few who will permit modifications of your living space if approved in a much easier fashion than others which is a big plus.

Provider Response

Vasquez, thank you for leaving this detailed review about your experience with our community. Your opinion plays an integral part in our customer service.

August 20, 2012

By Sheri1

I visited this facility

My Grandmother was fairly happy there. The grounds were clean the staff were not overly present but they were fairly curteous. My Grandmother's needs were attended to and she had a variety of activities to choose from. There were outings to the store and to church which she particularly enjoyed and she was able to make friends with some of the other residents. If there was a downside it was that the facility frequently changed owners. So there was often changes that she would have to get used to or that she did not like. There was another negative in that once an ambulance had to be called for her but the staff did not take note of which hospital she was in. I thought it was very unprofessional of them to not have an answer in such a serious situation. The other thing was that the "lifeline" necklace that they provided (so that my Grandmother could alert staff in case of an emergency) was broken for months - they never fixed it. A culmination of these little and not so little issues caused my Grandmother to leave the facility.

Provider Response

Sheri1, thank you for taking the time to leave us feedback.

July 15, 2012

By charrell1507

I visited this facility

My brother and I visited the facility on July 14th and we were real impressed with it and their friendlyness. I have a 88 year old mother that has alzheimer's and has had it for about a year. We were pretty nervous about visiting these places but they made us feel welcome and comfortable and answered our questions.

Provider Response

Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it!

June 05, 2012

By commercesd

I visited this facility

The New Forest Estates assisted living facility was one of the places we saw while looking in San Antonio for my brother's friend. From the time we arrived, we really liked the overall vibe of the property, staff and residents. The grounds and exterior was designed like a motel or resort, with nicely appointed and beautifully landscaped greenery. The lobby was clean and fresh with very nice staff to greet us. The fitness center had well maintained equipment including a heated pool which provided a relaxing spa feel. They also had daily classes and the residents could safely navigate the lovely grounds with adequate supervision as needed. Their library was impressive, with many good books and games. The meal menus all had healthy food options for all kinds of diets. The dining room was quite nice, with plenty of space. The food we saw looked and smelled delicious. Healthy snacks are offered all day and into the evening, as well as whenever residents request them. The residents are taken to many interesting events in and around the region -- to take advantage of the diverse offerings. The many planned activities feature everything from book readings and discussions to the arts, and museum, gallery, film and theater visits. The living spaces were nice sizes - some exceeding 400 sq. ft. Each unit included kitchenettes, was nicely decorated and had an emergency response system so that the safety of the residents is assured with someone available in case assistance is needed at all times. This is a full service senior community with exception staff. We felt that the atmosphere was conducive to what one would expect in a high-caliber environment.

Provider Response

Commercesd, thank you for taking the time to leave us feedback.

See all Assisted Living reviews (22)

Independent Living Reviews for Newforest Estates

October 28, 2020

By Carl

I am/was a resident of this facility

During our Corona virus shutdown, the Executive Director, Michael, and his staff have demonstrated exemplary leadership and examples for all our residents here at Newforest Estates. Their strict adherence to screening visitors and staff, wearing face coverings, and demonstrating "social distancing" has prevented the introduction of the corona virus to our community. The food service staff, notably the servers, have been major morale boosters to our residents. Their bright, cheery attitude have been noted by nearly all residents claiming, "These servers are the three bright spots in our day when they deliver our meals!" Food service staff used the shutdown time to upgrade the kitchen (desperately needed) and thoroughly clean and sanitize the dining areas, furniture, and carpets. Throughout the cleaning sanitizing and upgrading the kitchen, the food service provided three nutritious meals each day. The daily posted BINGO numbers in May provided some boredom relief during "lock down". Even when transportation services were suspended, our executive staff insured residents requiring necessary medical attention, such as dialysis, received needed transportation. We are all looking forward to the gradual easing of restrictions and again eating meals in the dining room, group meetings and "Town Hall" meetings -- while practicing Social Distancing! During the "social shut down", we learned to appreciate each other's feelings and ideas better and that when we work together (while keeping our distance) we can STILL accomplish great things!

Provider Response

Hello, thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience here; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again.

October 28, 2020

By Maria G.

I am/was a resident of this facility

To whom it may concern. Personally an experience I'll never forget. Outstanding!!! Professionally executed, everything silently performed. We understood that Michael has all these seniors to be kept healthy and happy and alive and he understood that enormous task, and here we are all! Very proud of his supervisory guidance. We (I) thank him and his staff for a job/task well executed and well done! God bless them all and us seniors. Amen.

Provider Response

Hi Maria G., thank you very much for taking the time to leave us this positive review for our team at NewForest Estates. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

October 28, 2020

By Janet

I am/was a resident of this facility

The early decision in this pandemic made by our director has very positively impacted our community. Though I'm sure, all of us are eager to get back to socializing, especially in the dining area, the decision to close it was certainly wise. And, having the servers with their friendly smiles, deliver the meals to our apartments has been a real blessing. Our needs are definitely being met. Thank you, Michael. No visitors, wearing masks and social distancing have all made us safer.

Provider Response

Hello, thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience here; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again.

October 09, 2020

By Joe AA

I am a friend or relative of a current/past resident

My Dad lived at Pacifica New Forest before he passed. I always felt the quality of the staff, facility and food were above average and I visited over a dozen facilities. This is why I am sure about my mother now moving into New Forest 8 years later. The facility and staff has gotten even better. Micheal, the Director and Karolina, the Director of Marketing, both have a heart for the elderly and are super service oriented. Finally, New Forest has a homey feel as opposed to some other facilities that have an institutional feel. Given all these reasons I give New Forest 5 stars and highly recommend them.

Provider Response

Hello, thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience here; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again.

October 07, 2020

By Alfred's daughter

I visited this facility

My father was recently in town for a visit and wanted to check out apartments for seniors. Although we did not schedule an appointment, we took the chance on stopping by New Forest Estates to check on availability. We were introduced to Karolina who was very gracious and accommodating in squeezing us in to show us the property. She respectfully answered my father's questions and assured him that it was an apartment complex and not a nursing facility, as he is truly independent and in good health. We encountered friendly residents and other staff members. Thank you for kindness and hospitality!

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at NewForest Estates. Thank you again, we hope you have a wonderful day!

October 06, 2020

By JF724687

I visited this facility

I toured with my daughter looking to move into a Senior place. I liked the layout because the apt was away from main building. Some days I like to keep to myself so this was good for me. My daughter liked that they provide transportation and food. Looks like a great fit for me as everyone seemed happy to be there. I hope to get my act together soon so I can enjoy easy living at Newforest.

Provider Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at NewForest Estates. Thank you again, we hope that you have a wonderful day.

October 05, 2020

By Cinnabar

I am/was a resident of this facility

Rooms are spacious with good floorplans. Refrigerator and stove are only fair. The staff are extraordinarily friendly and pleasant. Maintenance is passing fair. The facility is a bit stinting on the amenities side of things, and this is doubly so with the COVID-19 shenanigans of the day. I would like see front desk staffed at all times, as it used to be before staff was pared back due to the epidemic. That desk phone should be answered at any hour, night and day, especially nights.

Provider Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at NewForest Estates. Thank you again, we hope that you have a wonderful day.

October 02, 2020

By Kathleen

I visited this facility

We toured Newforest Estates. I was very impressed, I really like the customer service lady over there, Jane was super nice, and super helpful. The facade was sufficient, the rooms were satisfactory. I would recommend it because of the care that the customer care lady went through to make sure all of our questions were answered, she came in on her weekend day off to help us, so I really liked her. The dining area was sufficient.

Provider Response

Thank you for taking the time to share your review, we are very happy to see that you feel this way Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day.

February 01, 2020

By lynette

I visited this facility

Newforest Estates was nice, it's older than the other place, and while the apartments were adequate, they're just regular apartments. They didn't have washers and dryers in the apartment, and they have one room on each floor for laundry. It's in a good location. The staff was very good, had a lot of knowledge, gave us a lot of information, and she was very nice and friendly.

Provider Response

Hi Lynette, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at NewForest Estates. Thank you again, we hope you have a wonderful day!

August 15, 2019

By Ed

I visited this facility

Newforest Estates was fine. My visit there was very good. The people there are very nice, and it seems like a great place. It's also a little less expensive than my current community. I was able to eat there and their food was good. I was also able to talk to one person who gave me the tour.

Provider Response

Hi Ed, thank you very much for taking the time to leave us this positive review for our team at NewForest Estates. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

July 18, 2019

By S. McBee

I am a friend or relative of a current/past resident

Just moved mom in today! She’s got a big smile on her face. The staff is amazing and can’t say enough about the specialized treatment by Susan Maddox, Michael Rivera, and Veronica Lopez. They all made a very difficult process so much easier for us. Keep up the good work!!

Provider Response

Hi, thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

May 17, 2019

By Gary

I visited this facility

Newforest Estates was OK, but I didn't like that when you take advantage of the amenities you have to go outside. The staff members I met were accommodating and informative. The efficiency rooms and studio apartments they showed me were small. They give transportation to Wilford Hall for TRICARE use, and it's part of their schedule. They should build corridors between the buildings to the dining room so people don't have to walk outside.

Provider Response

Gary, thank you for sharing your detailed positive review here on our NewForest Estates profile. We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at NewForest Estates. Did you see the horses that were here yesterday? The residents and staff loved them! We truly have a special community and we go above and beyond for our residents daily. We are honored among top senior living communities in the nation and named "Caring Star of 2016, 2017 & 2018" for Service Excellence in Senior Living. Thank you very much, we hope you have a wonderful day!

May 09, 2019

By Piquerish

I am/was a resident of this facility

I recently finished a reconnoiter mission from central Pennsylvania to look at three retirement facilities in the San Antonio area; New Forest Estates was the first we looked into. As a retired Air Force officer, proximity to a base like Laclkand is a big plus. I was immediately impressed by the staff; Michael, Karolina and Julian especially were highly professional, friendly and helpful, particularly after a grueling flight. I was pleased with our accommodations, but I would liked to have seen a seat of some kind in the showers AND a place to lay soap and other toiletries. I found all of the residents we met to be very pleasant. Because of our schedule, we only managed to grab a box lunch and some snacks, so rating the dining facilities would not be appropriate just now. Bottom line is, we are deciding now on NFE or "That Other One" near the base. Regards and thanks to all.

Provider Response

Good morning, thank you for your consideration and for sharing your perspective. We always strive to provide top quality service to every resident and their families, and we strive for 100% satisfaction. If you have any further questions, please give us a call. We're always happy to help and look forward to having you here in our community!!

May 07, 2019

By Reviewer42619

I visited this facility

Newforest Estates was nice. It's independent and there were a lot of activities, but the layout wasn't something I was looking for. It was very open and there were a lot of people going around and coming and going. It's not gated, so I had some security concerns. The residents were doing a group activity, but I didn't feel like they were engaged in it. They have a bus available. The staff member who assisted me was very accommodating, showed me the facility, and was knowledgeable. The dining area was large and they have a pool. The layout just made me uncomfortable.

Provider Response

Hi, thank you for your consideration of our award winning senior living community! We often hear from our residents and their families that when walking into NewForest Estates, the thing that stands out most is the "heartbeat" of the community. Our residents enjoy each other’s company and the team as a whole. We are always interacting with the residents in the way that their families would. The compassion is palpable and there is an energy that cannot go unnoticed. People remember the feeling they get after visiting our community and it is what brings them back. Did you know that we offer 7 days of transportation which include trips to local shopping areas, grocery stores, doctor's appointments, restaurants and various churches? Did you also know that our chef has over 20 years of culinary experience and ensures that most of our entrees are prepared from scratch? We also encourage our residents to make suggestions for our menu. We wish you good luck in the community that you feel better meets your needs and also invite you back at any time. We would love to make you a part of our NewForest family!

March 31, 2019

By Good impression

I visited this facility

My 89 year old mom and myself visited Newforest Estates and was impressed to put down a community fee the same day. My mom has lived in a different, but very nice independent living complex for more than a year. I decided to move her to an area of town that was closer to me. I did my research, went for a visit and discovered that she would get the same amenities plus more, larger apartment and cheaper monthly rent. I was also impressed with the sales director and executive director. They were friendly, welcoming, and knowledgeable. Mom will move in soon. Cturner. 3/2019

Provider Response

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case. We are so happy to hear this & it's experiences like yours that really keep us motivated! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 14, 2019

By N2202019

I visited this facility

Newforest Estates was my first choice. Its very nice, the amenities were great, the apartments were nice, the views were nice, and the location was great. The staff answered all my questions, everything was good, and hes called me several times.

Provider Response

Thank you, we appreciate your feedback! We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at NewForest Estates.

September 20, 2018

By Jason E

I visited this facility

This place is wonderful! They have a very welcoming atmosphere!

Provider Response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 05, 2017

By Julie V.

I am a friend or relative of a current/past resident

NewForest Estates is a top notch retirement and assisted living community with reasonable rates. My sister feels like she is part of a family there and when she moved in she said "now I'm home." They offer everything and more that should be part of this type of environment to include a warm and friendly staff and great meals (research supports these are the top two factors to thriving in a senior community). You can just tell by the way the residents respond to their interactive with the staff and even visitors like myself that they feel at home.

Provider Response

Julie V., it's experiences like yours that really keep us motivated! We love to hear experiences like yours, and thank you for sharing. We are so pleased to hear that your sister is happy here with us. We have a wonderful Executive Director who is very involved in the community and our residents. He and the dedicated support staff and genuinely care, and it shows. We hope to see you at one of our fun events this month! We offer yoga, movies, trivia, bingo and more! Welcome Home!

October 05, 2017

By SandyMo

I am a friend or relative of a current/past resident

We moved my Mother into Newforest Estates when she could no longer stay alone in her home. We sold her home and this was the only place we visited. My Mom knew this was where she wanted to be. Her apartment was overlooking the pool and it was a straight shot to her car. It took awhile, but soon she thought of it as HOME. She met some very nice friends and she is very happy there.

Provider Response

Welcome Home! Not only is this our motto, but we truly mean it. Experiences like your mothers are common here and we are very proud to be a part of these experiences for families and residents. We are a family here and we all love our residents as if they were our own families. Thank you for sharing, we love to hear stories like this! Welcome Home! Please let us know if there is anything we can do for you; we are more than happy to help!

October 04, 2017

By The Martin Family

I am a friend or relative of a current/past resident

Mom moved in shortly after my dad died and though it took her a couple of months to really get going, once she did we couldn't keep up with her. Between cards, bingo, "horse racing", the dances, etc. etc. etc. the tables turned and we were the ones calling to ask "Where were you? You haven't called in a week!" Several years later she had to move to the Assisted Living facility and honestly, we could NOT have asked for a more caring staff! Mom passed away last June but her last years were happy and she made so many friends! There were absolutely no regrets or second thoughts about her living at New Forest. She was truly cherished there and who could ask for more than that?

Provider Response

Thank you for sharing your experience, we are so happy that you and your family feel this way. We have a wonderful community and we are extremely proud of our staff and extended family. You made our day today and we thank you from the bottom of our hearts. Please feel free to come by or contact us with any questions in the future. We hope that you have a blessed day.

October 04, 2017

By PWestley5429

I am a friend or relative of a current/past resident

So I recently had the pleasure of working with Denise and Michael to get my mother moved in at Newforest. I knew that this was the place for my mother as soon as I walked through the door. I felt welcomed almost immediately by the front desk person and other residents. The facility was clean, the food was good, and even the staff was friendly when we walked around the community. Denise was very professional and gladly answered all of our endless questions. She was even diligent, but not overly aggressive when checking back with us. I didn't feel pressured at all to come in to tour. We finally brought mom in to tour and Michael was there to help us. While on tour, we encountered a group of residents who were so, so happy to see Michael and it was quite nice seeing how well he is received by these residents. We got mom moved in pretty quickly, which saved us some money in the end. My mom was able to move into a newly renovated apartment and we just love the way it looks! I feel like this is the right place for my mother to be and she'll have the social interaction that is going to benefit her since she likes to be active. Oh, and I like that they have a front desk person available 24/7 so if I ever worry about not being able to get a hold of mom, I know I can call the front desk at any time. Denise also told me the staff does daily checks on all their residents. This brings a lot of comfort to me knowing my mom will be accounted for every day of the week. Please do not miss out on this community if you are looking for your loved one! Trust me, you will get that "home" feeling!!!! I am so glad we found Newforest!!!!

Provider Response

We love to hear experiences like you and your mothers. We will share your kind words with the team here, it is experiences like yours that really keep us motivated. We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at NewForest Estates! We can't wait to see you again, have a great day. Welcome Home!

October 04, 2017

By J. Kinsel

I am a friend or relative of a current/past resident

My mom has had a wonderful experience at Newforest Estates! She has lived there over a year, and she has made wonderful friends, enjoys all the activities they offer. It is also at a reasonable cost. I highly recommend Newforest!

Provider Response

J. Kinsel, thank you for the high star rating and for your positive review! We are very proud of our community and our entire team. We have a Facebook page with pictures of our residents and their interesting activities. (The link to the Facebook page is on our website). Thanks again for the recommendation, and have an amazing day!

August 08, 2017

By T Benke

I am a friend or relative of a current/past resident

We first met Michael while touring NewForest Estates in October 2016. What jumped out at you when we met Michael was his enthusiasm and energy. He seemed to know every resident on a first name basis. They brightened up when they saw him, always ready to tease and encourage him as much as he encourages them!! He truly loves his job and loves the residents. I'm very pleased to work with Michael. He has helped us most recently in picking a rehab facility for my mother after a fall. I can trust him and his judgement.

Provider Response

Thank you for leaving this detailed positive review about your experience with our community. We appreciate it and feel the same way about Michael, he is wonderful and we are lucky to have him on our team. Have a wonderful day and thank you again!

September 29, 2016

By Bruce278157

I visited this facility

Newforest Estates was laid out completely different. When you went outside your door, you are actually outside. So, when you open that door, it’s pretty odd. It wasn’t a controlled climate because it wasn’t inside, all of it. So that was one thing that we didn’t care for. The facilities were OK, and the fellow that we talked to from the staff was great and we liked him a lot. It appeared to be much older, and when you walk out your door, you are not in a controlled climate. It looked pretty full, so I think that they are doing quite well.

Provider Response

Hi Bruce, thank you for taking the time to leave us your feedback. We are disappointed to hear that your experience was not a positive one, and will use this as an opportunity to improve.

July 11, 2016

By Robbie053180

I visited this facility

We visited New Forest Estates, and it seemed perfectly fine and less expensive than other places. We could not see any wrong with it. They had a nice pool. It’s a little less posh compared to the other places we’ve visited, but it’s OK.

Provider Response

Robbie, we are very happy we could provide you with a positive experience!

October 21, 2015

By A happy daughter of a resident

I visited this facility

My mother has lived at NewForest Estates for about 3 years and it has been a good experience for her overall. Anytime we needed help from the administration, they have been helpful, kind and supportive. My mother lives in the independent life section, she is about to turn 90 soon and I have no doubt that her longevity has to do with the life style she has enjoyed there.

Provider Response

Thank you very much for taking the time to leave us this positive review. We appreciate it & thank you for your review.

November 25, 2014

By outoftown

I visited this facility

My mother has been at New Forest for 4 years. We narrowed our choices based on cost, cleanliness and safety. It was Mom's choice of New Forest. They have been exceptional in relating to and understanding mom's personality. The amenities are wonderful if one takes full advantage of them. The administrative staff have been exceptional on 3 occasions where extra care was needed spontaneously. Over all the staff has been good in communicating with us (her children/care takers).

Provider Response

We hope to be of service to you again in the future. Best wishes, NewForest Estates

November 21, 2014

By Shirleybydesign

Other

Newforest Estates has always been a very friendly, active independent living community. They are now undergoing a complete renovation. The new design is beautiful and reflects the spirit of its residents as well as the very caring staff. Newforest Estates is truly a "family" and I am privileged to provide personal services to a number of residents to assist them in their efforts to enjoy independent living for years to come. Newforest residents are very fortunate to have an outstanding chef on staff. The food is wonderful, activities and special events fill the calendar. This is a happy community!!

Provider Response

Thank you for leaving us this response!

July 22, 2014

By Dawna2

I visited this facility

Dad has been at Newforest Estates since April. We chose this place for its price and the feedback that we read. The staff are very friendly and they appear to love their jobs. They all seem to truly care about the people that are in the community. He is in a 1-bedroom, 1-bath apartment with a kitchenette. They do have a lot of activities there, and they have a pool. They also play games every night. They have two church services on Sunday. They have van trips every day to Walmart, restaurants, or special trips. They also have dances or some music once a month. Their food is good.

Provider Response

Hi Dawna2! We're so happy we were able to help you out!

August 19, 2011

By bradj62

I visited this facility

If I could give more stars for this place I would. It was awesome! I took my mom to look it over, as she is going to need to get into a place soon, and she was thrilled! I was amazed at the facility. This is like a 4 star hotel for seniors. They have several different floor plans for independent living, which is what she is looking for. A full kitchen in all that I saw as well, which is good because she wants to keep being able to cook. They also have a heated pool outside as well. I was just flat out impressed with the staff and the residents I spoke with, very happy people. This is a place I would feel good about having my mom at, most definitely.

Provider Response

Bradj62, thank you for leaving this detailed review about your experience with our community.

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Questions about Newforest Estates

Describe the overall population of assisted living residents at Newforest Estates. What is their average age? What are their favorite things to do?

Our population consists of 29 resident with an average age of 83.

What places are near Newforest Estates or within walking distance for assisted living residents to enjoy?

Movie Theater Wal-Mart Sam's Club Pet's Mart Many Restaurants Good Will Home Depot RBFCU Bank Party City

What transportation services does Newforest Estates offer to assisted living residents?

We offer 7 days of transportation which include trips to local shopping areas, grocery stores, doctor's appointments, restaurants and various churches.

What makes the chef or dining program at Newforest Estates exceptional? What kind of menu can assisted living residents expect?

Our chef has over 20 years of culinary experience and ensures that most of our entrees are prepared from scratch. We allow for residents to make suggestions for our menu.

What safety features or security measures does Newforest Estates offer to assisted living residents?

We have a 24 hour response system with fall sensors, complete fire alarm system with sprinklers and 7 emergency exits.

How does Newforest Estates keep residents' families informed about their loved ones?

We spend time with our residents every day and have morning meetings to ensure that all management is up to date with their situations. Families can simply call us and mostly every manager could provide them with an update on the condition of their loved one. Regular daily Face Book posting shows family members how fun and engaged their residents are while engaged in the building and during outings.

What is the care staff-to-resident ratio at Newforest Estates during daytime and nighttime hours?

We have 3 care providers, 1 med tech and an RN on staff during the day. In the evening, we have 2 care providers and 1 med tech on site.

If Newforest Estates accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We are pet friendly as long as they are friendly and well trained.

What ongoing senior care training does the staff receive?

We provide training through the year ranging from healthcare professionals conducting training courses, online training which is updated monthly and manager led training sessions. As a mandatory requirement, each employee undergoes a thorough back ground, character, and criminal check, along with a current drug screening. Initial training is provided and ongoing monthly mandatory training is required as part of the employment agreement. All staff are CPR and First Aid certified. Mandatory in-services are schedule monthly to provide a high level of customer service and care that our residents deserve. Health care topics and demonstration of technique from professional health care providers insure our staff is fully trained to help our seniors as they age gracefully in place.

Describe the overall population of independent living residents at Newforest Estates. What is their average age? What are their favorite things to do?

Our independent living consists of about 200 residents with an average age of 80.

What places are nearby for independent living residents to enjoy?

Movie Theater Wal-Mart Sam's Club Pet's Mart Many Restaurants Good Will Home Depot RBFCU Bank Party City

What are some recent off-site events that the community activity director at Newforest Estates has organized?

Weekly Walking Club San Antonio Zoo The River Walk The Witte Museum

What transportation services does Newforest Estates offer to independent living residents?

We offer 7 days of transportation which include trips to local shopping areas, grocery stores, doctor's appointments, restaurants and various churches.

What makes the chef or dining program at Newforest Estates exceptional? What kind of menu can independent living residents expect?

Our chef has over 20 years of culinary experience and ensures that most of our entrees are prepared from scratch. We allow for residents to make suggestions for our menu.

What common areas are available for independent living residents?

Our well manicured and lush grounds are available for everyone!

If Newforest Estates accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We are pet friendly as long as they are friendly and well trained.

Does Newforest Estates work with an agency or registry to provide nursing and medical assistance as needed?

We have Amada Home Care on site to provide customized care plans for our residents.

What safety features or security measures does Newforest Estates provide to protect residents who wander?

Our doors are locked from the outside in but not the inside out in accordance with the Department of Aging and Disability for a Type B facility. Most of our doors are set up to an alarm that go off any time they are opened.

Costs for Newforest Estates

Cost of Assisted Living

Starting Price

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Cost of Independent Living

Starting Price

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Photos of Newforest Estates

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Services and Amenities of Newforest Estates

Costs

Rent Plus Care Fees
Entry Fee
Assisted Living Starting At: $2800/month
Independent Living Starting At: $1900/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: We Offer Companion Suites
Studio Apartments

Dining options

In Room Kitchenette
In Room Kitchens
Dining Room Shared Meals
Dining Extra: Private Dining Room

Features

Beauty Barber Shop
Resident Transportation
Garden And Patio
Resident Parking
Pool

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Health services

Physical Therapy
Nurse On Staff: Yes

Activities

Offsite Activities
Religious Services

Guest services

Guests At Mealtime

Languages

English

General

Resident Capacity: 225
Minimum Age: Yes
Pets: Yes

Range of services

Physical Therapy
Occupational Therapy

Licenses

Licenses: 102550
State Licenses: 102550

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About Newforest Estates

Don’t settle for ordinary. Escape to NewForest Estates, a San Antonio senior living community offering award winning independent living and assisted living care, all designed for discerning individuals who expect more out of life.

Amenities Available

Library
Free parking
Fireplaces in common areas
Free cable satellite tv
TV Lounge
Piano / Organ
Beauty Salon
Over 55 accepted
Outdoor Common Areas
Meals Provided
Indoor Common Areas
Swimming Pool
Devotional Services Onsite
Devotional Services Offsite
Beautician Onsite
Activities Onsite
Visiting Chaplain
Religious Services: Catholic
Housekeeping provided
Grocery shopping service
Laundry service / drycleaning

Staffing

24-Hour Awake Staff
Visiting Occupational Therapist
Homecare Onsite
Visiting Physical Therapist
Visiting Podiatrist
Visiting Speech Therapist
Visiting Nurse
Visiting Dentist
Dedicated concierge
Full time activity director
Medication care managers / Medication Technicians
Visiting optometrist
ADL Assistance

Other Services

Respite Offered
Hospice Available
Aging in Place
Room service
Private dining room
Restaurant style dining
Guest meals
Professional chef
Resident Parking Available
Complimentary Transportation
Property Convenient to Busline

Accepts Pets

Pet Care Available
Dogs
Cats

Smoking

Allowed Outdoors

What Makes Us Special

Voted Top Senior Living Communities in the Nation 6 years in a row! Our pet friendly community is in a great location, close to VA Audie Murphy Hospital, Sam’s Club & Walmart, Cinemark Movies 16 and San Antonio Aquarium.

Newforest Estates

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Questions about Newforest Estates

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Photos of Newforest Estates

Services and Amenities of Newforest Estates

Costs

Room and housing options

Dining options

Features

Cleaning services

Health services

Activities

Guest services

Languages

General

Range of services

Licenses

About Newforest Estates

Amenities Available

Staffing

Other Services

Accepts Pets

Smoking

What Makes Us Special

Map of Newforest Estates