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The Delaney at Parkway Lakes

21700 Bellaire Boulevard, Richmond, TX 77407

(800) 558-0653

Verified Partner

3.94

(18 reviews)

Offers Independent Living, Memory Care, and Assisted Living

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Reviews of The Delaney at Parkway Lakes in Richmond, Texas

3.94

(18 reviews)

  • Facility

    4.3

  • Staff

    4.2

  • Food

    3.7

  • Activities

    3.1

  • Value

    3.3

Joseph

5

June 24, 2023

I am a friend or relative of a current/past resident

My mother moved into The Delaney at Parkway Lakes a week ago. We chose it because of the service, the cost, and the support. They have outdoor activities. They also have trips, bingo, games, and movies. Her room is a nice size with a nice view. The staff is pleasant, friendly, warm, and very professional.

Provider Response

Joseph, thank you for your praise and kind comments about The Delaney at Parkway Lakes. Have an excellent week!

Sharon

3

November 26, 2022

I visited this facility

The tour I had of The Delaney at Parkway Lakes was nice. I had lunch there, and the food was very good. All the staff was very friendly and very nice. The apartments were nice, but they didn't have the amenities I was looking for. They did not have a swimming pool, and they didn't have a lot of outdoor spaces. They said they were going to put up a little dog park.

Provider Response

Sharon, we are glad to hear that you had a good visit! Please let us know if there is anything additional we can do for you.

Reviewer RC #0905b

4

September 20, 2022

I visited this facility

The Delaney at Parkway Lakes was lovely. It was just not quite as nice as the other facility we went to. There was no real campus area and there was no pool, but the people were very nice. They were very helpful and offered me some information that the others didn't have. There was even a garden where the residents work. The apartments were very clean, too.

Provider Response

Thank you for taking the time to share your experience! We hope you have a good day.

Dr. Don

4

September 15, 2022

I visited this facility

I looked at The Delaney at Parkway Lake, and so far, that's the one I liked a little bit better. It's not as big as the other place I toured and doesn't have quite all the extra amenities, but it may fit our purpose. Everybody that I talked to was fine, especially the young lady that was our point of contact. The rooms were fine, we were looking at their 2-bedroom 2-bath. The one we looked at was somewhere at 1100 or 1200 square feet, and it seemed to be above what we need for this stage of life. They have a small little gym there that we can do stuff in, which was fine. They've got a pool there, and they have all the kinds of activities that we'd like including a bridge club. The food was not like what my wife makes, but it's okay.

Provider Response

Thank you for taking the time to share your experience! We hope to see you again soon.

Monty

5

August 7, 2022

I visited this facility

I visited The Delaney at Parkway Lakes. The rooms were very nice, they had full kitchens and has everything that someone would need. They had amenities and outside areas, game rooms, and a swimming pool, and all the amenities were very nice. We didn't try the food but we looked at the menus and they're very good. They do arts and crafts, and bingo, they bring in outside activities, and recently they brought in vendors for inside shopping. They have religious services and a well-rounded activity list.

Chris Reyna

5

August 3, 2022

I visited this facility

I toured the facility looking for a place for my mom. They offered lunch while I was there so I decided to stay and try the food. The presentation was nice and the food was delicious. I had a turkey reuben sandwich. It was so good I took some home for dinner. We are looking at a few other facilities, but this one is in first place right now.

Katherine R

5

August 3, 2022

I am a friend or relative of a current/past resident

My grandmother wanted to move closer to my house and we found The Delaney. It reminded her of the high-rise residential life of NYC that she grew up watching from her borough (Queens) in NYC. We're foodies in my family and my grandmother and I love everything in the dining area. My grandmother is also really enjoys the outings that they take, she told me she went and saw a movie with some of the other residents yesterday. I am so glad that we chose The Delaney as her home because I love having my grandmother so close but I also love that she is creating her own independent life there - she's having the time of her life.

Jo Leopold

1

August 2, 2022

I am a friend or relative of a current/past resident

On a down hill spiral. 5 different directors while my mom was there. Staff poorly trained if at all. The food is bad along with the dining service. This place could be much cleaner and the carpets are torn in places making it unsafe for seniors. The new director is arrogant and incompetent.

Lexi Engell

1

August 1, 2022

I am a friend or relative of a current/past resident

This place has declined significantly! Massive turnover from cleaning staff to directors. Horrible communication. Food service is terrible. Pendant response time is up to 40 minutes. Don’t be fooled by the attractive facility. They tell you what you want to hear. No accountability from the new executive director.

Kathy

5

August 6, 2021

I visited this facility

I went to the Delaney Parkway Lakes. I liked it, but it's just not where my father needs to be right now. It's new, very clean, somewhat modern, and very nice. Everything was set up, organized, they called me back and confirmed, and made sure that I knew the appointment was in.

Provider Response

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Kelvin

5

March 26, 2021

I visited this facility

Delaney Parkway was a beautiful place; it just was gorgeous. Tracey -- I think she's the manager over there -- she was just delightful. She was absolutely exceptional, she was professional about everything she did, and she's a great tour guide. The only reason why I did not pick them is because it's more of an apartment style where you have different floors, and I didn't like the floors. It's more beautiful than the other facility I visited, though. It's a beautiful property, but I wanted a single-floor property where my mom wouldn't have to go up and down the stairs or anything. Of course, they have elevators there, but I just didn't want her on an upper level where she had to go up and down. If they only had a single-level apartment, that would have been my first choice. Their study area was perfect; they have a nice, beautiful study area. The lobby was gorgeous and the kitchen area was, too. They have a little bar for happy hours and all of it was beautiful. The place is set up more like a retreat center, as opposed to assisted living.

Provider Response

Thank you for taking the time to provide your feedback! We are pleased to hear that you enjoyed our team and our community, as we do have so much to offer the seniors that choose to call The Delaney home. We would love to find a way to support you and your mother in the future, as always, let us know if there is anything we can do to support you!

Tom

5

December 2, 2019

I am/was a resident of this facility

We have moved into The Delaney at Parkway Lakes. We chose it because it is pretty and we were treated nicely when we stopped by to look around. Everybody was nice. It is fairly priced. It is not a bargain, but it is not as expensive as the other places. The food is a five, but the service is a three. It takes a long time to get your food, but the people are very nice. It is a nice place. They have a lot of activities.

Provider Response

Thank you for taking the time to provide feedback, Tom. We are so happy to have you here at The Delaney at Parkway Lakes, and we want to make sure all aspects of life at the community are top-notch. We would welcome the opportunity to speak with you further if you have any specific concerns, and we'll be working hard to continue to improve dining service so we are consistently providing exceptional experiences. Thank you!

Steve from Pearland

5

November 1, 2019

I visited this facility

My sisters and i visited this facility and were quite impressed by the staff, food options and cleanliness of this beautiful facility. Their pricing is very competitive - especially with what they have to offer. Spacious units with all bills included and several meal options including free room service! This is exactly the kind of place we want for our aging parents and look forward to moving them in when they are ready. Every staff member from upper management to cooks, nurses, aides and housekeeping was friendly and attentive. 5 Stars for the Delaney!

Provider Response

Thank you for leaving us a review! We love to hear this feedback!

Elsie26

1

October 12, 2019

I am a friend or relative of a current/past resident

I don't recommend the memory care at Delaney. Some of the care staff is nice, although they have a high turnover so it's hard to keep up with them, but the management is pretty awful. They say they're going to call back, but never do. We were promised things before my mom moved in, and it's been 10 months and the promises remain broken. They are always short staffed. Before she moved in they claimed they had a 1:6 ratio, but now they say they never said better than 1:8, which I know isn't true because we wouldn't have moved her there. The truth is that sometimes there's only 1 for the whole unit, which is about 16 people. Usually there are 2, but since they have several residents in wheelchairs, and it takes 2 to change diapers or help with baths for some of them, that leaves the rest of the residents unattended. Activities are virtually non-existent. My sister and I visit at different times of day, and on different days of the week, and, unless they're eating, 95% of the time the residents are parked in front of the tv, and the staff is sitting as well. I've never once in 10 months found them doing what's on the activity calendar. Even when they're eating, no one is trying to engage them and they all sit silently. They have a nice activity room, but they don't use it. The staff isn't trained on how to deal with patients with dementia, or if they are, they don't use it. The new director was recently looking at pictures and trying to get the residents to guess the picture. He kept using the word remember. No, they don't remember! They have dementia! They told us before she moved in that they would be separating the residents into their two units based on ability. They told us it would happen in two weeks. We even picked a room on the new side. 7-8 months later, they moved 3 people, but that side is never staffed, and they don't use the dining room. They tell us that staff is supposed to be rounding through the units every 30 minutes, but I'm sometimes there for two hours and never see any of them. For 6 months they've been telling us that they're going to start/complete the moves in a week or two and that they're getting new residents, but still nothing. The food is good, but they don't really have choices, so if a resident doesn't like something, they're out of luck. My mom has lost quite a few pounds since she moved in, which we can tell because she's gone from a 10 to a 6, but nobody has mentioned it. By law, they're supposed to have a care plan meeting in the first 30 days and then quarterly, but we had the first one about 6 months after she moved in and are still waiting for the next one. Unfortunately we are again in a situation of looking for a place that will meet Mom's needs.

Provider Response

Thank you for taking the time to provide feedback to our team at The Delaney at Parkway Lakes. It is our mission to provide excellent service and care to all of our residents and family members, and the experience you described does not live up to our standards. We would welcome the opportunity to discuss your feedback and identify ways in which we can continue to improve. Please feel free to reach out to John Morris, Executive Director so that we can better understand your concerns and address how we may provide a top-notch experience for you and your mother.

Dawn

5

August 2, 2019

I am a friend or relative of a current/past resident

My ex-spouse is a resident of the independent living of The Delaney at Parkway Lakes. The community is wonderful, I've actually given a referral to a friend who just moved her mom in there. I like this place so much. We have reviewed four communities and out of the four, this one was really the best. The staff was wonderful in accommodating his needs and keeping an open line of communication between them. I will specially give accolades to Dakota Lake, who was wonderful. Some of the activities he does there are backgammon, dominoes, concerts that they bring in, and a media room with a big-screen TV. They also have groups come in to do magic shows, and he does all of those activities. My daughter went there to take him out on Father's Day, but he didn't want to go out and wanted her to eat there with him because the food there is great. They have a menu and white table cloths, so it's not just eating a meal, it's dining. He loves the food there so much. It's a brand-new community at about a year and a half or two years old, so it's nice. I would rate the value for the money a 5 because what they give him and what he's utilizing is superior. He's taking advantage of a lot of things that's available to him while other residents don't do that.

Robert

4

March 19, 2019

I visited this facility

The Delaney at Parkway Lakes is too large and wasn't as friendly. It's brand new and a lot more expensive. The rooms are like any other small apartment.

Provider Response

Robert, Thank you for providing us with your feedback. We are sorry you did not experience our typical welcoming culture. If you'd like to provide additional feedback, please feel free to contact John Morris, Executive Director. Your feedback is important so that we can meet and exceed expectations.

Stephanie

5

June 18, 2018

I visited this facility

The Delaney at Parkway Lakes is the nicest among all the senior places we've seen. It was beautiful, fresh, and clean, and it just opened in December. The people there were lovely and it looked like a very nice place to live. It had a full-sized refrigerator, a microwave, and granite in the bathroom as part of the deal. The bathroom had a shower that was a flat, so if you have a wheelchair you don't need a lift. Michelle who works there is great, so I recommended that my mom's friend go there. It's a great place and the people are great too.

Provider Response

Thank you for taking the time to share your recent experience. Your feedback is very valuable to us as we work to provide the best resident and guest experience each and every day.

C

3

February 27, 2018

I visited this facility

The Delaney at Parkway Lakes was really new. I toured that place and I got a good vibe from the people that showed me around, but once I started walking around and meeting some of the other staff members (like management), I didn't get so much of a good vibe. I ran into the executive director. They didn't seem to have the time of day for me. It's just opening so activities were still wrapping up and they had a lot of nice, new amenities. I just felt I couldn't get the time of day from the management. The rooms almost felt like a hotel. They have a library and a fitness center. The immediate staff member that I dealt with was presentable, but I'd give the management a two. The facility has a long way to go.

Provider Response

We appreciate you sharing these comments. In order to better understand and address your concerns, please contact Marjorie Silberman, Executive Director. Your feedback is important so that we can focus on continual improvement.

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Costs for The Delaney at Parkway Lakes in Richmond, Texas

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$3,750

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$5,600

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$5,280

Starting Price

Services and Amenities of The Delaney at Parkway Lakes in Richmond, Texas

Costs

  • All Inclusive Rent
  • Rent Plus Care Fees

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We do offer companion suites

General

  • Minimum Age: 55
  • Pets Allowed: Small pets allowed

About The Delaney at Parkway Lakes in Richmond, Texas

The Delaney at Parkway Lakes offers seniors a modern aesthetic that’s nothing like a traditional retirement community. In addition to maintenance-free independent living apartment residences, Hamlets at The Delaney will offer a Supportive Lifestyle for assistance with daily living and an Enhanced Lifestyle with dedicated memory care. Three lifestyles. One perfect for you—or someone you love.

The Delaney at Parkway Lakes is the choice in the Cinco Ranch/Katy area for retirees seeking complete freedom to be as independent as they want to be in a casual atmosphere that feels like a well-appointed home.

Just minutes from the Westpark Tollway and the Grand Parkway, The Delaney at Parkway Lakes is located near the intersection of Bellaire Boulevard and South Peek Road in the Parkway Lakes development immediately adjacent to Cinco Ranch and Katy, Texas. Parkway Lakes is a master-planned development designed by Hermes that will bring an upscale combination of retailers, restaurants, professional buildings, luxury apartments, and medical facilities to west Houston.

For your health and well-being, the community is convenient to the newly opened multi-specialty care center, Kelsey-Seybold Clinic – Katy. In addition, Memorial Hermann Katy Hospital is only five minutes away via Grand Parkway at I-10/Katy Freeway.

Residents of The Delaney at Parkway Lakes can enjoy access to the arts with the Katy Contemporary Arts Museum and Katy Visual and Performing Arts Center. Other cultural and educational attractions include the Fort Bend County Museum, George Ranch Historical Park, and historic downtown Katy.

Map of The Delaney at Parkway Lakes

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Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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