Prestonwood Rehabilitation & Nursing Center
2460 Marsh Lane, Plano, TX 75093
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Pricing not available
$4,950
Reviews of Prestonwood Rehabilitation & Nursing Center in Plano, Texas
3.27
(18 reviews)
Facility
3.4
Staff
2.5
Food
2.5
Activities
2.3
Value
2.1
James O'BRIANT
5
|
July 7, 2023
Spent 4 to 5 hours a day for 5 days. Very helpful happy personal staff. Mom and sister and I especially point out Florence Haggai Kent Tracy and Connie. All use first name greet and show legitimate personal touch.
LBStaton
1
|
May 17, 2023
very sad that they are so understaffed. My 83 year old mother broke her leg/hip and went there for rehab. Constantly left in her room with no response when used the buzzer for assistance to use the restroom. When someone did answer the reply was always "you are in a diaper, just use it", completely stripping her of any dignity. When buzzing to her the diaper cleaned, she was left to sit for an hour or more. Very few times taken to dinner hall. Food was always cold and a hair was found in it. Therapy people were very good, but that did not compensate for the lack of compassion or assistance with the way she was treated in this facility.
DisappointedCare
1
|
May 11, 2023
The facility is poorly managed. The rooms were never cleaned properly, we had to clean it ourselves. They did not inform us of the full extent of resident rights or that we had a choice to do his laundry. They kept losing clothes which laundry on site is included in fees apparently. We did end up getting the iron on labels. Label everything! Full name and room number! The food was horrible which would make anyone lose weight and they kept getting his meal orders wrong. Including foods that he disliked repeatedly. Despite it saying that his preferences on the ticket. Thankfully we could get him some snacks. There was no meeting to talk to our family within the week he came in. We were left in the dark and had no guidance. We know he has a right to refuse to get up out of bed, but when the nice therapy people come in all it took was some encouragement. The activities seemed lacking. It gets really boring being cooped up and watching TV all day. Wouldn’t you like to at least be outside sitting on a porch on a nice day? They never did anything outside despite there being a cute golf course. We had one of the therapists yell at him for not being ready to go. We didn’t know who his therapy director, the director of nursing, administer, or the social worker was until we started to speak on these matters that should be small! We are looking to see what our next steps will be…which are definitely not going to be to stay at this place.
Mary22145
1
|
May 3, 2023
The first time was a good experience following surgery of her leg. The front part of the facility is all insurance based, so they are private rooms and much better staff. Once you get to the back, it is unbelievably horrible. Pt is left in their own excrement/urine, treated badly by staff, the clannish staff will talk about the pt, or family, in front of you. If family will take them to the bathroom, the staff acts like they can't. Sit in on a meal! Staff eats the food at the food line, while pts sit waiting for food for a long time. The server behind the line should not be stuffing her face with her hands? They use the excuse that the pt doesn't remember things to excuse their negligence. And, you will never be able to talk to administration. If we could remove my family from there we would. A watchful eye is the best we can do right now. And, staff will retaliate when no one is watching?
jefft78
1
|
July 14, 2020
When we placed my grandma in the facility in October of 2019 they were extremely nice and helpful. Fortunately I was able to see her 2 to 3 times a day 7 days a week no matter what up until March 10, 2020 when COVID shut everything down. From that moment on we feel the attitudes of all staff changed. Before when I had a concern i could talk directly to someone and fix immediately. After March 10, 2020 they made us feel like we were a burden on them when we would call to ask questions. There were times the only answer I would get is she’s fine, not a answer to her moving, pains etc. From March 10th on my grandmothers health deteriorated quickly and it was due to her age and health conditions but for a place like Prestonwood to act like family is a burden when they want answers is extremely frustrating. Towards the end of her life we decided to place her on hospice care but this was also a rough time since doctors would tell us one thing and staff would tell us another. We were told several times that they did not agree with our decision even though we didn’t make decisions without consulting with a physician. At one point we talked about placing a camera in her room and quite honestly the one person I had to talk to was rude and pretty much told me good luck on doing that. She informed me we would not use their WiFi and that the family of her roommate would not agree to us doing it when in fact I know they would have agreed. Disheartening to see a place that is supposed to be a top ranked facility act the way they did. And if you need to talk to a higher up in admin good luck. Always an excuse why you can’t.
Billing Issue
1
|
June 13, 2019
Before my mother checked in the facility they asked for full month's payment and promised to get Medicaid reimpursement in a month. But they obviously did not intend to go through Medicaid and still send bill to me. After 7 months of follow up phone calls, emails and visit they still refuse to contact me about refunding my payment. Even though they advertise that they receive Medicaid patient in reality they don't. Once you check in you are liable for payment.
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Services and Amenities of Prestonwood Rehabilitation & Nursing Center in Plano, Texas
General
- Resident Capacity: 78
Medicare
Health
5.0
Overall
5.0
Quality
5.0
Staff
4.0
About Prestonwood Rehabilitation & Nursing Center in Plano, Texas
Prestonwood Rehabilitation & Nursing Center is a Senior Living provider in Plano, Texas that offers residents Nursing Homes services. Contact Prestonwood Rehabilitation & Nursing Center for more details on services and rates.
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