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Preston Place

5000 Old Shepard Place, Plano, TX 75093

(800) 558-0653

Verified Partner

3.94

(18 reviews)

Offers Independent Living

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Reviews of Preston Place in Plano, Texas

3.94

(18 reviews)

  • Facility

    4.3

  • Staff

    4.3

  • Food

    5.0

  • Activities

    5.0

  • Value

    3.8

R.W.

2

December 27, 2023

I visited this facility

We toured Preston Place. I wasn't too impressed with them. It's rather small, but it's very attractive. The security gate, which they said would work, was never working. We've been there at least three times, and we could never see the security gate (which was sort of by remote) had worked. The unit was a little too small for us as seniors. The community was very nice because they had an elevator, and we liked that. But parking security at night, we didn't see that it ever operated properly, so we were apprehensive about making an application. They seemed to have most amenities that one would expect. It's just that those issues there with the security of parking and the size of the units were a bit of a concern, and that's what turned us around.

Provider Response

Thank you for taking the time to share your thoughts about your recent visit to Preston Place. We genuinely value your feedback as it helps us improve our community and services. We understand that the size of the unit and concerns about security were significant factors in your decision-making process. Please allow me to address these points: 1.) Unit Size: We aim to offer a variety of unit sizes to meet different needs and preferences. If the unit you viewed did not meet your expectations, we would be more than happy to show you other options that might be a better fit. 2.) Security Gate: The security and safety of our residents are of utmost importance to us. The gate operates with a slight delay to ensure safe passage for vehicles, but we assure you it is functioning correctly. Your observation during your visits has prompted us to conduct a thorough check to ensure its optimal operation. 3.) Parking Security: We apologize if our parking security measures did not align with your expectations during your visit. Please know that we consistently monitor the parking area and other community spaces as part of our commitment to maintaining a comfortable and attentive environment for our residents and guests. 4.) Amenities and Elevator Access: We're glad to hear that you appreciated our community's amenities, including the elevator access. Our goal is to create a comfortable and convenient environment for all our residents. We would love the opportunity to address your concerns in person and perhaps arrange another visit, where we can show you how we are continuously working to provide a safe, comfortable, and welcoming environment for our seniors. Your comfort and satisfaction are our top priorities, and we hope to have the chance to demonstrate this to you. Please feel free to reach out to us directly with any further questions or to schedule another visit. We are here to assist you in any way we can.

MA Preston

5

October 1, 2023

I am/was a resident of this facility

Everything is an overwhelming positive here: my apartment, the delicious food, planned activities, accommodating staff, gratis transportation anywhere, overall atmosphere and feeling of safety.

Dee

5

August 11, 2022

I am/was a resident of this facility

I already moved into Preston Place. I love it here. It's a wonderful community. Everyone's very friendly. The grounds are beautiful. The staff is wonderful. I give it a ten plus plus plus. It's a beautiful place to live. Everything is wonderful here. It's great. They have a restaurant here and the chef is very good. You can't ask for a better area. We're right in the middle of everything. It's one of the reasons I chose it because it is very centrally located for shopping and groceries. It's very well planned. They have swim class, art class, happy hour, bingo, Keno, card playing, and poker. The amenities available here are endless. They have outside activities. They have a bus here, and they take us to different activities as well as to needed appointments.

B

5

December 11, 2021

I am/was a resident of this facility

We live in Preston Place. Through the pandemic we've had good leadership. We lost some of the special activities that we had before the pandemic, but they're coming back now, so that is good. My wife and I do our own cooking, so we do not use the kitchen facility here very often, but when we have eaten here, the food is excellent. We especially like the summertime activities around the pool. They also have exercises in the pool, which are very beneficial. This time of the year they still have exercises every day available for everybody to participate if they choose to. Other than that, they have entertainment periodically. The entertainment we have is probably typical of what they have at many other places, but we enjoy it. They have enough that we don't feel like we are neglected. The staff members are fine. The other staff has been fairly stable, except for one buyout that occurred while we were here and we had a complete change of staff, but that was several years ago. This past winter, many of the old shrubs and so forth were frozen out, and they have not been replaced yet. Other than that, it's in good shape. We are not sorry we came here. As with anything, sometimes you're not as happy as other times. However, generally, it is excellent.

Sharon

4

August 14, 2021

I visited this facility

Preston Place had a lot of activities. Their calendar was always full. They have a theater, different game rooms where people play cards and bingo. The dining room had tablecloths and it was very nice. The person who gave us the tour was very thorough. She explained everything that they have and what they do and answered all our questions. She was very, very good. We saw about three or four different apartments and they were all quite large. It's like they made two apartments into one. It looked very good. They've gone in, refurbished, and remodeled all the apartments too. They also have a dog park where I saw a lot of people walking their dogs.

Kim

3

July 11, 2021

I visited this facility

We toured Preston Place. The grounds are very pretty. It's very wooded, very grassy. I would probably say that if someone had any mobility issues, they might find it challenging simply because there were sticks and acorns and things like that on the sidewalk, that I would be afraid that maybe a senior with mobility could trip or slip. They had one building that acted as a community center, and that's where all happenings and everything took place. They do have a full-service cafeteria and the menu seemed outstanding. It was the higher-price of these three locations. They appeared to have more utilities included in their base price so that it was not all ala carte. But what we did find is depending on which apartment you pick, the price will go up because you want a renovated apartment. So if you wanted a renovated apartment, then the price would go up. If you wanted to eat meals, there was a price for that. If you wanted to attend activities, you had to pay a fee to attend individual activities. And so while it was a higher price than we thought it would be more all-inclusive, there were a tremendous number of add-ons that my mother would have had to pay to take advantage of the services. And I did not like that their apartment, If you wanted an apartment in the central area, it was like it felt like a bait and switch on the pricing and the fact that you had to pay extra for a renovated apartment, that was kind of only bringing it up to standard with the other places we looked at, I felt was inappropriate. They had a fireplace, which was lovely, but it was Wood who would put a wood-burning fireplace in a senior apartment. It seemed very irresponsible. So anyhow, I mean, the staff was very nice, I'd give the staff a five. They had a security director, so I would say that it was the most secure of the three locations that we visited. And again, I think the food would have been lovely, but the pricing in the ala carte component of it and everywhere we turn, there was an incremental spend, really deterred us from considering them. Oh, also because of the recent freeze in Texas, we're all very aware of what electricity grids are on, The Preston Place is not on a hospital or fire grid, because their electricity did go out when we lost power and service in February.

Paulette

4

July 10, 2021

I visited this facility

One of the things I liked about Preston Place was that they had a chef there who could prepare meals for special needs. I talked with him, and he was very great. He could even do some gluten-free stuff, which is what I'm interested in. I was impressed with that. They had a beautiful library there. I liked the layout of the apartments. They're very good. There were some attributes at that place that I really liked better than some of the others. I liked the fact that in the kitchen, there was a pantry and that gave you plenty of room to put things. There's also a washer and dryer in the same area. They also had a nice walk-in closet there. The thing I liked the least was I really wanted a place with an indoor hallway; that way I can go for walks every day indoors because I have allergies. Otherwise, it was top on my list. Everything was great over there. The staff was great. I love the people and what I liked the most was the layout there. The facilities were good.

Bob

5

January 21, 2021

I visited this facility

I went to Preston Place. They had a really nice setup. The apartments were nice, they had lots of amenities for older people, and there were pretty much active adults there, too. However, it was like a 45-minute drive from where my daughter was and pretty much away from where I wanted to be. The price was pretty good; I didn't have a problem with that. It was just a little far away even though it was a nice location and a nice building. They had a dining hall, and when I was there, they had a group of seniors sitting around talking and having a good time. They were having cheese and drinks while I was there and they said hi to me. The lady who showed me around was really nice. I hated to have to call and tell her that I wasn't going to take it because I really enjoyed my trip at Preston Place. It's a 2-story complex, but they didn't have any elevators. The facility was older, but still nice. The rooms were nice and spacious, and I liked them. The only problem that somebody else might have with them is that they didn't have any elevators to get upstairs for people that were in wheelchairs or walkers.

Don

5

December 16, 2019

I visited this facility

Preston Place is beautiful. They have ala carte dining. They have a fitness center and a swimming pool. They do a good job on the upkeep of the place. The staff members are accommodating and friendly. The appearance of it is very good. It is gated and there are garages available. It is centrally located, too. It is older but very well kept. This is the one that has everything that I needed.

tiffanymathison

1

February 10, 2018

I am a friend or relative of a current/past resident

I wanted a good place for my mother. We toured this complex with Shelle who was very nice, informed us about the complex. We thought was truthful. When we returned to lease the apartment we were told everything Shelle told us we misunderstood. The new manager Susie said Shelle would not have said what we were told (I think she called us liars). She took ME to see the apartment that isn't the one mom is renting but exactly the same amenities different building. OK. So I confirmed to not have miscommunication again. Tub/tubs with wall in feature, yes. Fireplace yes. I told Susie that Shelle said one tub woulkd have cutout, Susie said NO both bathrooms do. Perfect. Dropped off money, and secured apartment. Shelle approved move in on the 7th of February. I asked if we could extend it further because mom is stuck in current lease until March 26th. I was told NO, but I will get approval for the 10th. Best she can do. Than office calls mom Renee to tell her she has to come sign lease for the 1st of Febraury, Shelle didn't approve the 10th move in. Again, we MISUNDERSTOOD. (We are liars again). Than mom goes over paperwork with Renee and the discount is not applied. I called spent 30 minutes with the other lady who saud the 10th was lease signing, and 509 off 1st month rent. So I guess we aren't liars? So mom signs lease yesterday gets keys, and guess what.... NO fireplace, NO tub cutouts at ALL. Now Susie says she can pay 500-600 for cutouts if she wants them. Um no! Susie also said she didn't know 2 bedrooms didn't come with fireplaces thats new to her? Really. Than why do you call us liars and misrepresent what you are leasing? Now what was supposed to be a good move is awful. We are waiting to see what else we lied about or misunderstood.

Barbara G

5

July 17, 2017

I visited this facility

They had a lot of walking trails at Preston Place, and they're thinking about putting in a dog park. Our visit was excellent. I saw one of the apartments, had lunch, and saw activities happening. I would move there in a second if I could afford it. They were playing cards and explained the shuttle bus that will take people to the store.

Travis Young

1

October 10, 2016

I am a friend or relative of a current/past resident

After one year in residence, my father moved out for health reasons. While there, the maintenance team replaced his bathtub. The repair stained the carpet. My father asked them three times to have the stains removed but they claimed they would not come out and the carpet would need to be replaced. The maintenance team also dented the dishwasher during a repair. When my father moved out, he was charged for the carpet and the dishwasher. When I inquired about the charges they directed me to Emily at the Spectrum Corporate office. I phoned her and emailed her several times over a two-month period. I also sent her a certified letter asking a refund. She never even responded to my email or returned my phone calls. I would not recommend this or any other spectrum property.

Provider Response

Mr. Young, Thank you for your feedback and we apologize that your experience was not to your satisfaction. We take pride in offering superior customer service to our residents past and present and are concerned that we did not meet your expectations. I encourage you to call Preston Place and schedule a meeting with the Community Director who will address your concerns. Once again, thank you for your feedback.

Caring02601

4

February 23, 2016

I visited this facility

Preston Place is one of my top choices among all that I have visited because the apartment has a full kitchen and a washer-dryer connection. They have a lot of activities on their calendar and an outdoor pool. It is near a lot of public transportation, so it's convenient to the shopping areas and restaurants. They provide meals at the facility.

Provider Response

Thank you for visiting Preston Place. We are glad you liked what you saw. We provide the full kitchens recognizing that many residents like the choice of preparing their own meal but also like the option to join us in the Veranda for a wonderful chef prepared meal. We are conveniently located to public transportation and we provide scheduled transportation to near by locations as well if you prefer to use the community bus. Please let us know if you have any questions and thanks again for visiting Preston Place. Sincerely, The Preston Place staff.

Visitor241

5

January 26, 2016

I visited this facility

Preston Place would probably be one of my top picks for my father. It was all very clean, well kept, and had a real nice homey feel about it. The staff was wonderful. They did offer activities. I think the location was nice.

Suzanne39

4

December 31, 2015

I visited this facility

I visited Preston Place and it was nice. It was more like an apartment; everything was separated. You have to go outside to get to the main building. The staff was nice. The rooms were clean and they have full kitchen.

Don33

5

June 27, 2014

I visited this facility

I had two tours of Preston Place. It's very good. The first time I took a tour, they didn't have the floor plan I was interested in. But it was very nice. It's a condominium-type setup and several buildings. You need to go outside to get to certain activities. But they deliver dinner to your room and things like that.

Caring71186650

4

April 8, 2014

I visited this facility

Preston Place is a comfortable place. They have one group of apartments that didn't have elevators and that they were renting out as independent living. Their apartments were efficient. On the rating of 1 to 10, where 10 is the best and 1 is the worst, I would give it a 7. They also have a very large community center with different functions going on almost all the time. For my needs, that would have been fine. The staff there was also very accommodating and very knowledgeable.

Caring76569250

4

April 1, 2014

I visited this facility

We visited Preston Place. It was the style that I didn't care for, and they can't change it. It's garden style, and I prefer hotel style. I was impressed. I just didn't like the walk from the apartments to the main building. I saw a room; it was nice. I met one of the sales people, and she was very nice.

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Costs for Preston Place in Plano, Texas

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$1,800

Starting Price

Services and Amenities of Preston Place in Plano, Texas

Costs

  • All Inclusive Rent

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We do not offer companion suites

Dining options

  • In Room Kitchens

About Preston Place in Plano, Texas

Welcome to Preston Place, a quaint, park-style living community set in the heart of Plano, Texas. As an award-winning senior living destination, we offer a resort-style environment coupled with all the comforts of home. Our gated, garden-style 55+ active adult retirement community is a haven of beautifully landscaped grounds and resort-style amenities. Here, you’ll find a range of convenient services designed to simplify your life. Our community is alive with a full schedule of activities, providing you with a lively environment and access to a wonderful neighborhood. Join us at Preston Place, where the charm of park-style living meets the vibrancy of Plano living.

Map of Preston Place

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