Accel at Willow Bend
2620 Communications Parkway, Plano, TX 75093
2.5
(24 reviews)
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Pricing not available
$4,950
Reviews of Accel at Willow Bend in Plano, Texas
2.5
(24 reviews)
Facility
3.1
Staff
2.7
Food
2.4
Activities
3.0
Value
2.7
Shipwreck75
5
|
March 1, 2024
The rooms are really nice the internet ready all the food is delivered three times a day like clockwork you can eat in the diner or you can eat in your room the staff is excellent to your needs they're very friendly and they're always willing to help I've been here over a month and I'm the happiest I've ever been I really like everybody here can I make me feel at home everybody has a smile the new management is amazing all the staff is on point or better the kitchen has a great menu and you can make it to your needs. Everyone here is Happy from the activities Bible studies one-on-one communication. You have your own bathroom there's a nice spa and a salon and there's massages for your hands and activities are great bingo is my favorite.
Unhappy Family Member 2023
1
|
August 31, 2023
We have a family member in here, I cant say much good about the place. Always short staffed, changing all the time. but the biggest is that if you give them a deposit until medicated is approve, you will fight to get your money back. Its been 9 months and now I have to get a Lawer involved because every month there is just more and more excuses. Be warned.
Mia
4
|
October 5, 2022
Accel at Willow Bend was excellent. They were straightforward and they let us know what was going on with my father. If he had problems swallowing, their speech therapist helped him through that and gave him exercises. Now he can eat on his own. Everything was clean and orderly. I have no complaints at all. They worked with us a lot financially because we didn't know what to expect and how much things were going to cost, but they laid it all out from the very beginning when we walked in there.
Peter October 2021
5
|
October 30, 2021
The staff who work there are overall are very nice people, helpful and attentive. Administation people are extremely nice and helpful and definitely do try to make everything as good as possible. There follow through is excellent. The physical therapists where nice and tried to help and accommodate you to help you recover in the best manner possible. The food is okay but what made it mediocre was it was not hot as they are bringing to many people. I did however find out that they are very willing to heat it up for you at your request. *(recommend you stay away from the hamburgers in my opinion. Lol). Meals where diverse which is nice. And if you ask they will make substitute meals at your request and increase the proportions if you desire. If there are any issues there was someone there to listen and address any and all situations what ever they maybe. One of the Nurses in preticular is Melva is very knowledgeable, kind and attentive as are others. The Dr and PA where very good and helpful to again help your needs and stay on top of your health care. I have stayed at 3 rehabilitation facilities and in fact this was greatly superior. I must note I had one very bad experience I must say with one person although another Dr stepped in to resolve the issue. Dr Darr and Dr Mohammed where both fantastic and helped me above and beyond what there normal roles would be. The rooms are nice and clean and kept up daily. Overall I give this facility 5 stars. And was far superior to the other ones I have been in and I do recommend Accel at Willow Bend.
Nancy1958
1
|
June 20, 2021
Do not let your loved ones stay at this place. My other is there and they feed her sometimes. She never got breakfast today and we had to tell them to give her lunch. After rehab they just left her sitting in a chair for hours. They don't change the sheets. They basically do what they want to do and neglect the residents. Horrible place.
Nancy2Ap
1
|
July 29, 2020
Our family gave this facility the benefit of the doubt, and let "COVID" protocols dictate some of the decisions made during our mom's time in at Rehab. A private meeting took place among staff to determine that our mom was healthy enough to continue at home. Upon talking with a case manager, who agreed that something was wrong and she was not strong enough.... the facility pushed that her care was now considered "private pay". After discussions with insurance and care givers - she was discharged. Less than 14 hrs later - she is admitted to emergency - with congestive heart failure. WE HAD REPEATED POINTED OUT THAT SHE GAINED OVER 7# in a few days time - and were told that this is 'normal' THIS PLACE IS COMPLETELY IRRESPONSIBLE AND MEDICALLY UNPROFESSIONAL - FIND ANOTHER FACILITY
What you can do with Caring
Medicare
Health
3.0
Overall
4.0
Quality
5.0
Staff
2.0
About Accel at Willow Bend in Plano, Texas
Accel at Willow Bend is a Senior Living provider in Plano, Texas that offers residents Nursing Homes services. Contact Accel at Willow Bend for more details on services and rates.
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