The Wellington at North Richland Hills

I am writing as a friend of a new resident. Overall she is *very* pleased with The Wellington, with one notable exception: As I sat with her when she went through and signed her agreement/contract, we both heard the Executive Director say that, in addition to basic cable, The Wellington provides internet and WiFi for all units in the Community. She has been able to access the cable TV, but WiFi signal strength in her area of the complex is too week to access the internet or email. I spoke with the Exec. Director but, to make a long story short, even though the Community provides the WiFi, we were told it is my friend's responsibility to purchase a Signal Booster or Modem. The Community refuses to take responsibility for contacting the service vendor in order to resolve the issue. All my friend asks is that the management of her Community honor their commitment to "provide internet and WiFi" to her.

The Wellington at North Richland Hills is a pretty nice place with nice people. The food is pretty good. The staff takes care of whatever I need. There's a housekeeper who cleans once a week and the maintenance people have been nice when I've had problems. The food is average. I have an apartment with a bedroom, a living room, and a little kitchen. They go on trips, play games, work on puzzles, and watch movies. The place is not really luxurious, but I don't need luxury anyway. Overall, it's a pretty good place.

Wouldn't ever take my family here. Rude office staff and horrible service in the dinning room. Waited 1 hour for food.

The Wellington (The Wellington at North Richland Hills) is where I ended up for my mom. My mom is liking it a lot. The rooms are spacious at this community. They have an exercise room, a little beauty shop, and barbershop. We ate lunch once, and the food was good. They have lots of different activities going on.

The Wellington was nice, but it had an institutional feel and was not as homey. The apartments were nice, but a little bit more expensive and not in my dad’s budget. The staff seemed pretty nice.

We got my mother into the Wellington. It seemed cleaner. The lighting was better, and the rooms were bigger. I enjoyed talking with the people that run the place. The staff there is excellent. I've eaten there twice, and it is fine. The food is good. They did discuss the activities, and they have quite a few. They go out and take trips. They have transportation. They have a large room with a piano. They have music there once or twice a month for people that come in to play the piano and sing. The residents sing along with them. They have a room for arts and games. We found that it was more economical than others, and there was a lot of feedback on people that really loved it there and enjoyed living there. We looked at other places that were assisted living and rehab. They smelled, the lighting was bad, and I didn't thought it was appropriate.

We did get my mom into a community called The Wellington at North Richland Hills. The facility had more activities, and the people there were more friendly and outgoing. When you go there to visit, they seemed to be having a very good time. They weren’t just sitting there, droopy eyed. They were visiting one another, and they were engaged in activities. They would stop us in the hallway and introduce themselves. They would ask what we were doing there, we said that we are visiting my mother, and they said they loved to have her. There was a lot of personal interest from the residents, and that just really impressed me. The staff was very helpful and excellent. When we walked around with them, they knew the names of the residents. The residents would call them by names. They would comfortably interact with the people who were out and about. You could see there was an affection between both resident and the staff member. The one that we got for mother was a 1-bedroom with a kitchenette, a very nice size. The bathrooms have all of the necessary accoutrements for someone who needs aids and things. The bedroom is large; she has no problem getting around her furniture, even when she needs a wheelchair. There is an excessive amount of space, and there’s a walk-in closet. It’s very well setup for her needs. They have board games and cards, and I noticed after dinner there are about four or five tables were people would get together and play several different type of card games in one of the activity rooms. There is a room designated for movies. They also have a Wii setup in there, and they have Wii bowling that they take very seriously. Every week, there’s root beer floats and they have another activity room where they have a sole kitchen up there. If someone wants to go up and make something for a group of their friends or the family, then they go up. There is everything that you need. We have been very surprised by the quality of the food, and we asked the residents before my mother actually moved in. On several occasions I went over there, and we had lunch with one of the residents. My husband and I had dinner and lunch there. Each unit has a little porch so that the residents can get out and on to their porch. The outside and the front has a long porch with some lovely furniture, and we’ve been having some really lovely days here. We normally see two or three people sitting on the porch. That has just been totally different.

I can highly recommend The Wellington of NRH. Our family toured the facility last week and we were extremely impressed. All the staff was friendly and had been employed there for a long period of time The dining area was very open and reminded us of a resort like a atmosphere. We feel very comfortable for our mother to come and live there.