Genesis Senior Care

I was looking for a place for my husband a year ago next month, August 2018, and a nurse told me about Genesis II that would be opening soon. She said she would put her mother there in a heartbeat and even herself. I went there several times before it opened. The needs of Hurricane Harvey slowed the opening a little. We moved in the day (September 2018) Robert Stone, the owner, was signing the papers with the representative for the state of Texas. I stayed the first night with my husband and everything went smoothly. He was there three weeks before anyone else learned about this best kept secret. We love it at Genesis II. The staff is so loving and caring for my husband. I have met and know the residents there now as it has a capacity for 16 persons. We have Bible study Friday at noon and I have given the lesson several times. Robert also gives the lesson sometimes. He and Lori are mature loving Christians and I know we are so blessed to have this care for my husband. The place is beautiful almost like a palace and extremely clean always. The rooms are a great size and each has their tv hook up. One of the activities the staff has for the residents is hitting a balloon with a racket, another Bingo and another afternoon coffee together at a table. There has been music provided by a guitarist, a pianist, and some elementary school children as well as other children groups. One of the residents's (who has memory problems) daughter told me her mother was happier there now than she had ever been in her life. It is a blessing to me to know these dear people as well as the staff and the owners. I am always welcomed with sweet smiles and inquiries about how I am doing. There is a very large porta-cochere to drive under if you are taking your family member out for dinner or doctor or other trip. You just need to visit the home so you can know the beauty, cleanliness and welcoming staff as well as the owners.

Robert the owner has always been so helpful to me I have my own small Assisted Living and Robert has been there for me when I have a question about the rules. He is very knowledgeable about what the State requires. He has a great reputation in this area so I have always have looked to him as a Mentor. If I didn't have my own place, Genesis would be the facility I would want my Mom or Dad to live in.

I walked in unannounced at Genesis and felt good vibes from it. It was spotless, smelled great, and everything looked fresh, new, and up to date. They only had eight residents. The woman who met me was very personable and very inviting. There’s a big living room with overstuffed leather couches, where you could pull your whole family together and watch TV, and the rooms were really nice. The grounds were really pretty, but the only thing would be transportation to and from the doctor, and they didn’t provide that. Also, the residents were a little more worse off than my dad.

My siblings & I were looking for an assisted living home for our Mother, who has Alzheimer's Disease. I called Genesis Senior Care in Montgomery, TX., introduced myself, let the man on the other end of the phone know why I was calling & that I had some questions to ask. For the next 30 minutes and prior to my first question, Robert "sold his facility" to me. Once I was finally able to move on to my questions, I ask about his background in this field. He proceeded to tell me he was from another state & had owned multiple assisted living facilities there but decided to sell them & move to TX. after visiting his daughter & seeing her beautiful property. When I finally was able to ask additional questions, I thought he seemed agitated. My questions, were pertinent to our family in making a decision as to where & whom we would be allowing to take care of our precious Mother. Questions like, How many residents do you currently have? What is the ratio of workers to residents? Do you have an LVN or RN on staff? Have you ever had a complaint filed against you with DADS? I must have ask the wrong question when I ask, How many workers are with the residents at night? Because of his tone & volume, it was obvious Robert had lost his temper. He spoke really, really loud, angrily & rudely ask me, Why do you want to know that? What are you doing opening your own business or looking for a place for your mother to stay? I replied, looking for a place for our Mother to live & I think that is important to know. To his credit, as I was ending the conversation, Robert almost apologized when he said, if that sounded rude, well I just don't know why you would need to know that. I had asked other assisted living places the same questions & not one of them were agitated, rude or angry about it. They actually encouraged me to ask as many questions as I wanted & said to call back or come by if I needed more information or had more questions. Prior to writing this review, I called Genesis Senior Care, I to verify I had the correct place & correct name of the person I had previously spoken to. If I was ever in doubt about having called the incorrect place, that doubt was immediately removed by the unwelcoming voice on the other end of the phone. I said hello & ask, "Who am I speaking with?" He wanted to know why I wanted to know. Within seconds into the phone call, I felt like I was being verbally abused. I said, I would like to know if you have anyone there by the name of, such and such. He said like a resident or what? I said an employee & it went downhill from there. As I was ending the call, I could still hear Robert ranting on & on. Sadly & much to my dismay, the owner portrayed on the Genesis Senior Care website, is not reflected by the owner I spoke to twice on the phone although they are one and the same. Finally, enduring rudeness & verbal abuse should be enough but if not, I found the prices at Genesis Senior Care to be higher than many other places. Fortunately, there are other choices for friendly, respectful & caring assisted living communities. Do your homework, ask questions, check the department of aging and disabilities website for complaints filed against a community you are looking at for you loved one. You are their voice!