My siblings & I were looking for an assisted living home for our Mother, who has Alzheimer's Disease. I called Genesis Senior Care in Montgomery, TX., introduced myself, let the man on the other end of the phone know why I was calling & that I had some questions to ask. For the next 30 minutes and prior to my first question, Robert "sold his facility" to me. Once I was finally able to move on to my questions, I ask about his background in this field. He proceeded to tell me he was from another state & had owned multiple assisted living facilities there but decided to sell them & move to TX. after visiting his daughter & seeing her beautiful property. When I finally was able to ask additional questions, I thought he seemed agitated. My questions, were pertinent to our family in making a decision as to where & whom we would be allowing to take care of our precious Mother. Questions like, How many residents do you currently have? What is the ratio of workers to residents? Do you have an LVN or RN on staff? Have you ever had a complaint filed against you with DADS? I must have ask the wrong question when I ask, How many workers are with the residents at night? Because of his tone & volume, it was obvious Robert had lost his temper. He spoke really, really loud, angrily & rudely ask me, Why do you want to know that? What are you doing opening your own business or looking for a place for your mother to stay? I replied, looking for a place for our Mother to live & I think that is important to know. To his credit, as I was ending the conversation, Robert almost apologized when he said, if that sounded rude, well I just don't know why you would need to know that.
I had asked other assisted living places the same questions & not one of them were agitated, rude or angry about it. They actually encouraged me to ask as many questions as I wanted & said to call back or come by if I needed more information or had more questions.
Prior to writing this review, I called Genesis Senior Care, I to verify I had the correct place & correct name of the person I had previously spoken to. If I was ever in doubt about having called the incorrect place, that doubt was immediately removed by the unwelcoming voice on the other end of the phone. I said hello & ask, "Who am I speaking with?" He wanted to know why I wanted to know. Within seconds into the phone call, I felt like I was being verbally abused. I said, I would like to know if you have anyone there by the name of, such and such. He said like a resident or what? I said an employee & it went downhill from there. As I was ending the call, I could still hear Robert ranting on & on. Sadly & much to my dismay, the owner portrayed on the Genesis Senior Care website, is not reflected by the owner I spoke to twice on the phone although they are one and the same. Finally, enduring rudeness & verbal abuse should be enough but if not, I found the prices at Genesis Senior Care to be higher than many other places. Fortunately, there are other choices for friendly, respectful & caring assisted living communities. Do your homework, ask questions, check the department of aging and disabilities website for complaints filed against a community you are looking at for you loved one. You are their voice!