Carillon LifeCare Community

Offers Assisted Living, Nursing Homes, and Continuing Care Communities

14 Reviews
1717 Norfolk Ave, Lubbock, TX 79416
Call (800) 385-2527
Carillon LifeCare Community (800) 385-2527

Reviews of Carillon LifeCare Community

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Assisted Living Reviews for Carillon LifeCare Community

Nursing Home Reviews for Carillon LifeCare Community

Continuing Care Retirement Community Reviews for Carillon LifeCare Community

October 23, 2012

By BigTex

I am a friend or relative of a current/past resident

My father was admitted to Carillon in September as he'd been diagnosed with cancer and needed a high level of care. We chose Carillon because of their reputation in the community. Everyone at Carillon was very friendly, caring and professional. The staff was supportive of us as a family as well as kind and gentle when caring for my father. The facilities are nice and the campus is pretty. They have a couple of restaurants so we didn't have to leave the facility to get something to eat. The residents we encountered all seemed to be happy and well taken care of. The only thing I didn't like is that they allow smoking right outside of the front entrance. I guess this is because it's hard for older people to go very far to smoke, but it does mean that you have to pass it in order to enter the building. Overall, our experience at Carillon was a good one and I would chose it again if we ever needed to place a loved one in an assisted-living facility.

September 13, 2012

By erok225

I am a friend or relative of a resident

The carillon nursing home facility would get my recommendation to anyone, it is a very clean and well kept community. The garden and yard areas were very pretty and provided a nice change of scenery for the residents to visit, giving them a quiet place outside of their room. The staff was top notch and on almost every occasion provided a pleasant visiting experience for bot me and my family members. My grandfather also never had any complaints towards the staff. There was only one employee who rubbed us the wrong way and after a request we no longer had any dealings with him.. there are plenty of lobbies or private gathering rooms that can fit up to probably about twenty or so people at a time, the most we ever visited with was about fifteen and we we very comfortable. This facility provided a comfortable way to help my grandfather with hiss remaining time while also making life much easier on his wife and our entire family. It allowed easy visiting as well ( I went about once a week for almost a year) to keep your family or friends that are residents at the facility in your life as much as possible for their remaining time. Carillon was a great choice for our family, and was for the most part affordable. I would rate it at four stars instead of five only because the food wasn't mind blowing. Not that it was bad... just not particularly good.

July 10, 2012

By VeryPleasedLubbock

I visited this facility

The facility was very clean and organized. The staff seemed very nice and really familiar with the needs of the residents there. The pool area was nice, the dining area was sufficient enough to handle the volume of people there. The housekeeping staff seemed to be doing their job very well because the place was spotless. I really liked the fact that they didn't make their residence participate in group activities but allowed them to do their own thing during the day. That way if my aunt wanted to spend time by herself or decide to go to the pool she would be able to do so as she pleased to a certain extent. One of the really big issues I was having with my aunt was her trying to cook and clean by herself. The fact that they offered all meals, house keeping took care of the facility and they offered the laundry service almost sold me. The leasing options they had did not fit into my budget so unfortunately I had to go another route. There's nothing negative to say about this place at all, had I had the money for her to become a residence I would have.

December 07, 2011

By lhut2012

I am a friend or relative of a resident

Our Mimi was there two Christmas's ago. She was brought there because she needed constant supervision. Although her stay was not long we had the best experience with the staff through such a hard time. They were very caring and compassionate and did all that they could to ensure that her last days were good. They were genuinely concerned for her and our family and were touched when she passed. This to me showed the heart of those that work there and they demonstrated that what they do is more than just a job. I would recommend them to anyone simply from the care and attention we saw with our loved one. The facility was also clean and very well kept. It was easily accessible and accomidating. The staff was educated as well as caring. They knew what they were doing and made the process easier for us so that we could focus on what needed to be done rather than technicalities. It was not a personally great experience to remember but with what was going on it was a great place to be.
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Services and Amenities of Carillon LifeCare Community


  • All Inclusive Rent
  • Entry Fee
  • Fee Structure Extra: We Offer A Month To Month Rental
  • Continuing Care Retirement Community Starting At: $1920/month

Room and housing options

  • Companion Suites: We Offer Companion Suites
  • Detached Homes
  • Housing Extra: Cottages

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals
  • Room Service For Meals
  • Dining Extra: Heart Healthy And Gluten Free Options.


  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Coffee Shop
  • Party Space
  • General Store
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Pool
  • Spa
  • Features Extra: Library, Fitness Room/Gym, W/D In Residence

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Internet Enabled Rooms
  • Wifi
  • Technology Extra: Emergency Call System

Health services

  • Skilled Nursing
  • Medication Management
  • Physical Therapy
  • Nurse On Staff: Yes


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Tai Chi
  • Fitness Room
  • Arts And Crafts
  • Activities Extra: Computer Class

Financial guidance

  • Home Sale Assistance
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • English


  • Health:
  • Overall:
  • Quality:
  • Staff:
  • Medicare Provider Number: 675997
  • Ownership Type: Non Profit Corporation
  • Date Certified: 03/01/2020


  • Resident Capacity: 140
  • Respite Care
  • Minimum Age: Yes
  • Pets: Small Pets Allowed

Range of services

  • Physical Therapy
  • Occupational Therapy


  • Licenses: A#137654 , B#135846 , DE020618

About Carillon LifeCare Community

For more than forty years, Carillon has enjoyed a reputation as the most comprehensive retirement community in West Texas by focusing on excellence. A not-for-protit, self-owned organization, Carillon is governed by a board of directors consisting of local business leaders. The board works closely with Carillon residents to ensure the lifestyle enjoyed by all is the finest and most fulfilling possible.

Carillon is managed by Life Care Services, a respected and progressive force in the senior living industry, currently serving more than 30,000 residents in over 100 communities nationwide. Life Care Services gives Carillon residents the added assurance of ongoing stability and advances in retirement living.

Best of all, Carillon is home to some of Lubbock’s most cherished and respected citizens, many of whom helped build Lubbock into the thriving community it is today. They include administrators and teachers, farmers and ranchers, Texas Tech professors and employees, physicians and nurses, and representatives from all eras of Lubbock’s rich heritage.

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