The Concierge
2310 South Eldridge Parkway, Houston, TX 77077
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Reviews of The Concierge in Houston, Texas
3.21
(23 reviews)
Facility
4.2
Staff
4.1
Food
4.0
Activities
4.7
Value
3.8
Reviewer#RD0119mu
3
|
February 7, 2024
My boyfriend's mom is at The Concierge. It has nice draperies and decorations but there's nobody who is out and about outside of their rooms like you might expect from a nursing home. It's pretty bare- bones. You have to always go through the side door. The staff, from what we can tell it, are not the friendliest folks, but it looks like they take care of her. Overall, the general feel is kind of dreary, seeing it kind of like a ghost town. I think they're attentive enough to her needs, but it doesn't feel like a home. They claimed to have some more amenities than I've seen. They claimed to have an ice cream parlor, but every time I walked past it, it was closed, and the lights were off. They claimed to have a movie theater, but I've never seen any activity in this so-called movie theater. They claimed to have like a spot for dogs to be there, but I've never seen any dogs around. They pretty much have a gym, and that's all I have seen.
Thuy
4
|
January 27, 2024
My dad is at The Concierge. One of the primary choices for us was the transportation for my dad's dialysis that they could provide for him because he is on dialysis three days a week. So we have a non-emergency transport system arranged with them, and they've been very good with that. It's also close to my mom. It's only 15 minutes away from her. My dad has a very spacious room with a chair, a TV, and an armoire. The only thing I would recommend is that they should have a sofa bed for my mother. So far, the staff members have been very nice and attentive. My dad likes the one who helps him daily. The physical therapist has been very good with him. They have movie nights and game nights. They have a big outdoor atrium in the middle of the facility where they do walking and other physical activities. There are calendars posted in each room.
nana rjd
5
|
December 4, 2023
This is one of the best facilities that I have stayed at since June of this year. They are not perfect but generally are very responsive and caring. The physician therapy and occupational therapy people are excellent. They have provided me with an exceptional experience and I am currently doing things that are not expected given my health issues. My staff medical team is also excellent.
Pamela
3
|
October 16, 2021
My mom was a resident of The Concierge in Houston. The facility was nice. I just had an issue with the CNAs not knowing their roles and responsibilities. I had to report them twice, on two separate occasions, to the director of nursing. Outside of the aides, everyone else was very knowledgeable and concerned. The appearance and protocols, everything was clean and was organized. It looked like a hotel. It is somewhere that if they had long term, hands down, even though I had the interaction idea with the two CNAs, I would put my mother there in a heartbeat if she had to spend the rest of her days somewhere.
Candu
1
|
June 29, 2021
Notice how the reviews have changed in 2021! I had a loved one there for 17 days this year and I would repeat: DO NOT PUT A LOVED ONE IN THIS FACILITY. The phones do not get answered. When someone answers, the exchange is often abrupt and/or rude. The phone in my loved one's room did not work MOST of the time she was there. The floor staff/ nursing staff do not answer questions and their attitude is resentful and defensive. My loved one and I had been vaccinated since February and yet we were subjected to isolation, gowned, masked, etc. with no explanation. It was very difficult to schedule visiting time. She was not given the physical therapy that she was sent there to receive. I asked about that and I got no satisfactory answers. Her diet was suddenly changed without any information given about the reason. I asked. But, again the attitude was defensive and without any explanation that made sense. DON'T PUT A LOVED ONE THERE!
Pahr
1
|
April 13, 2021
PLEASE do not use this nursing facility for anyone you care about. The list of things wrong with this facility is very long. BUT MOST IMPORTANT is the combination of poor quality care and almost total lack of communication from both the medical and administrative staff. Whenever I called it was almost impossible to talk to a nurse or doctor and the few times I was able to talk to a nurse they were very terse and did not provide helpful information. The manner in which I was notified that my brother had passed away was so cold and impersonal that I feel it is representative of the overall lack of caring in this facility. There is so much more I could say but let me just STRESS do not put someone you love in this facility.
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Services and Amenities of The Concierge in Houston, Texas
General
- Resident Capacity: 106
Medicare
Health
5.0
Overall
5.0
Quality
2.0
Staff
3.0
About The Concierge in Houston, Texas
The Concierge is a Senior Living provider in Houston, Texas that offers residents Nursing Homes services. Contact The Concierge for more details on services and rates.
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