Solera at West Houston
2101 Greenhouse Road, Houston, TX 77084
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Reviews of Solera at West Houston in Houston, Texas
2.73
(30 reviews)
Facility
3.2
Staff
2.8
Food
2.9
Activities
2.7
Value
2.9
Eric Davis
5
|
March 22, 2024
My aunt is a patient at Solera at West Houston. My family visited several nursing homes, before choosing Solera. The customer service is great and staff are very polite. My aunt never complain about the food. She really like Friday fish day. Thanks Solera for making my aunt time in a nursing home GREAT.
Thanks
5
|
March 22, 2024
Rooms are good / staff is awesome . Anshu, the PT , OT and speech is awesome - Chris , Mr Sharma and Robert . Great people make good org . Also the cleaning staff is super nice .
qwhit
1
|
March 18, 2024
The rooms are nice with the exception of some of the rooms have a strong urine smell. They are tremendously understaffed. Many of the workers have a very 'unconcerned' attitude. I would not recommend this place for your loved one.
Sadly disappointed
1
|
February 15, 2024
This is the last place ur family member will b looked after if ur not there daily. Staff is terrible nd very lazy, confrontational, rude and down right nasty. Give the patients wrong meds. We hve a bunch that was given to a family member.
Provider Response
Just say NO, NO
1
|
October 25, 2023
Sadly, my family member stayed at Solera for 30 days after a fall in that period of time Solara and their staff did little or nothing to help. Solara was nothing short of horrible, upon my family members arrival we were told not to leave any personal items in the room as it would most likely disappear, a concerning statement considering the majority of the residents are immobile. We were told to take the nebulizer as it might disappear. While at Solara, the family member was to be given 2 to breathing treatment a day but, might have received 10 treatments in a 30 day stay. The administrative staff is confrontational, disrespectful and downright rude. The nursing staff sit at the center of the rehab facility text messaging, laughing and playing on their phones. If you ask the nursing staff for any form of assistance, even a blanket, they were put out and unfriendly. My family member fell out of their chair, pushed the emergency button multiple times no one came to help. The facility knew that our family member was a fall risk. Sadly, another resident /neighbor heard them calling for helped, the neighbor helped them back in their chair. To be fair some of the PT staff were good, and showed concern and care. The facility is understaffed under educated with little or no concern for their patients. They do have flatscreen TVs as they advertise. It does look like a hotel and the rooms were relatively clean. However, the majority of residents come for medical help not for televisions and rooms. Solara’s service is sub standard, and poor quality they claim to have a “circle of caring” that is there a moto but sadly that motto is incorrect . As to the food it was poor quality, most of which was inedible. My family member actually lost quite a bit of weight as the food was of such poor quality. Luckily my family member is thriving at the new location. That location is not Medicare funded which is obvious as the care, treatment, concern is excellent as is the private rooms and food we have learned our lesson.
Jonathan458
1
|
June 25, 2023
I used this facility twice now for respite care for my mom. Each time I came by my mom is still im the same clothes for days. She hasn't been showered. The nurses are sitting at the nurses station on their phones. They do not respond to patient calls. VERY POOR. WILL NEVER USE THIS FACILITY AGAIN!!!!!
Provider Response
What you can do with Caring
Medicare
Health
3.0
Overall
2.0
Quality
4.0
Staff
1.0
About Solera at West Houston in Houston, Texas
Solera at West Houston is a Senior Living provider in Houston, Texas that offers residents Nursing Homes services. Contact Solera at West Houston for more details on services and rates.
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