Estrella Oaks Rehabilitation & Care Center

Never put your loved one in this facility. My Mother is handicapped and has multiple medical issues. The facility is pleasant when you walk into the front, but the nursing home area always smells of urine, carpets are stained, air conditioning in the east hall does not work making the working conditions unbearable. Many of the Caretakers are just there temporarily to get the bonus money and leave after 3 months. Administration will never give you a callback and the Administrator changes every three months. Definitely understaffed but the caretakers are found standing in the halls laughing and chatting, not answering the lights. Before I moved my Mother out of there, she was told numerous times that there was no hot water or clean towels and she could not have a shower. Food was never served in a timely manner and was cold and unappetizing and unappealing. Aids were often disrespectful to the patients and the patients were scared to report to the authorities for fear of retaliation. Patients were told not to push the button for help all the time. My Mother was taken to the hospital due to urinary tract infection, pneumonia and a falling incident due to a caretaker telling her to hurry up and get dressed. Money and personal items were frequently stolen from her room. Rooms are nice but small. Two patients to each room. Private bath in each room. The STAR employee was the activity director who always had fun and interesting activities for the patients and truly cared for them. The bus to take the patients to activities or to the store, was most often not available, due to the home not paying the rental fee for the bus. When I saw incidents involving other patients I would report to nurses. Patients were to scared to say anything. I contacted the state Ombudsman and reported issues but never saw a resolution to the problems.

Estrella Oaks is completely horrible. DO NOT SEND YOUR RELATIVES TO THIS PLACE. STAY FAR AWAY! Nothing positive stated in a review could come close to the truth of matters as I was there almost every day. Where do I start. Nurse practitioners are worthless and want to keep patients drugged so that patients are no bother to the CNAs who are understaffed. They are unconcerned if a patient is experiencing a long list of side effects from medications. Most of the CNAs are not prompt about changing briefs; CNAs do not empty the catheter bags well before the halfway mark causing the patient to have continual urinary tract infections; and nursing staff there do not have a clue that bladder training needs to be performed after a catheter is removed - therefore, one of their patients almost died due to this and a severe case of a urinary tract infection - had I not insisted on the patient being taken to the emergency room. No matter what health condition your loved one has, they serve the same food to everyone. So if a person is diabetic, they are served foods high in starch and high in sugar. They are served dessert every day, canned fruit, extremely sweet juices, and they had even been served 1/4 cup of sugar with their small bowl of oatmeal every day - apart from giving the patient a protein drink ladened with sugar. When speaking to the Dietician, Nurse Practitioners, Nursing Director, Assistant Nursing Director, and Office Administrator -- it was all a complete waste of time since they are not concerned about addressing the issues. They display a complete lack of interest and I witnessed that they work to finish the patient off instead of helping them to improve in their health. Their aim is to keep as many patients laid up in bed, the rooms are cold due to the air conditioning turned up, and they are left without any lights on and blinds closed. If patients come in sedated due to being given drugs in the hospital, the nurse practitioners do nothing to remove/adjust medications so that the patient can be in a position to succeed with physical therapy. PT department is a joke. They are not interested in truly rehabilitating the patient. One young man of the PT dept which I saw with my own eyes was making fun of a patient with facial expressions and gestures as to their inability to walk and hold himself up on his own. Oh, and the Social Workers (past/present) are worthless and drag their feet if you want to bring your loved one home. They give a condescending attitude, very incompetent, and make it hard for you to take your loved one home. Had I not stepped in to advocate for my loved one, they would’ve died there at Estrella in either of two instances. Is this a humane way of treating older ones who are supposedly in their golden years? If you don't want your loved one to die, I strongly suggest not taking them to Estrella Oaks. And regardless of the facility it is important to be there for your loved one day and night ... and advocating for them at every opportunity.

I have nothing good to say about Estrella Oaks. Every day I went there, my dad would have a big knot on his forehead, he'd be bleeding, or his arms would be cut up and bruised up. I'd go find a nurse and she'd take a look and say nothing's very important. I even found my dad one morning lying on the bed with no sheets or blankets, wearing nothing but a diaper with the air-conditioning blowing right on him. He was freezing to death and moaning and groaning. The very next evening I went to visit him and they weren't aware he had fever. I went in there and my dad was as pink as could be. I found a nurse and told her that my dad had a fever and that he needs to go to the hospital. They checked, and my dad had a 103.5 temperature and was sent straight to the hospital. My dad was there for two and a half months. The dining area was pitiful. People would go aound 11:00 or 11:30, and it could be 1:15 before they even got to their food. A lot of them would get up and leave because they were tired of waiting. They’re good for nothing and just housing people. There's no care and no love involved.

Estrella Oaks is seriously under-staffed, employees are over-worked, patients are not bathed or cared for in a normal way, or treated with dignity. The staff are nice enough, just way too busy.

I would like to thank the therapy department they were fantastic. When I arrived at Estrella I wasn't able to do anything but now I'm able too do for myself again. I would also like to thank the Nursing department they were Awesome. Thank you for all you did for me.

Therapy is A + Number 1 Had it not been for their help and encouragement I would not have advanced as fast as I did! Nursing staff was super and very helpful! I was very satisfied with everyone. Very satisfied with customer service from the time I was admitted. I would highly recommend Estrella Oaks to anyone who needs rehabilitation!

As far as nursing home scale, I guess Estrella Oaks Rehab is okay. I felt dad’s getting good care. I’m very comfortable about the care, but he does not want to be there. The people there are extremely nice. He just not wants to be there. He’s 92, and he can’t live on his own. We’re satisfied with the people who work there, and we’re satisfied with the facility.

My wife has been in Estrella Oaks for six weeks now. The staff is generally very cordial and helpful, but they are not good at responding to her call light, and they are understaffed. They have very spacious rooms with very large bathrooms. There is no problem with the physical facility at all. They have a lot of activities every day, but she chooses not to participate in them. They do a very good job in providing transportation to medical appointments, and the physical therapy is good.