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Mustang Creek Estates - Frisco TX

1200 West Main St., Frisco, TX 75033

(800) 558-0653

Verified Partner

4.18

(32 reviews)

Offers Memory Care and Assisted Living
Top rated on Caring.com

2016

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Reviews of Mustang Creek Estates - Frisco TX in Frisco, Texas

4.18

(32 reviews)

  • Facility

    4.5

  • Staff

    4.4

  • Food

    4.0

  • Activities

    3.8

  • Value

    4.2

Top rated on Caring.com

2016

Disgruntled

2

February 19, 2024

I am a friend or relative of a current/past resident

The caregivers(?) are not responsive if you truly need assistance. They prefer self-reliant residents, though it is classified as assisted living. Food was good at first but has devolved into hot dogs and grill cheese. Unable to contact management but I bet if a payment was missed, they would make contact. Most of the other residents come from the "mean girls" school! The bedding which they are supposed to change was covered in feces when I visited on Sunday. This is not a medicaid facility and my loved one pays $3700 a month for a 1 bedroom/bath. That's a lot to pay for hot dogs, grill cheese and feces covered sheets. Do not apply here.

Sarah

3

October 4, 2023

I visited this facility

Mustang Creek Estates - Frisco TX was not quite what we were looking for because they were like individual houses. Every individual building had its own individual amenities with 7 to 10 bedrooms. And instead of everyone having his own shower, they had a communal shower. Their staff was very knowledgeable, but this facility didn't seem to have too many excursions and their bedrooms were small.

Celia

5

September 1, 2023

I visited this facility

Mustang Creek Estates - Frisco TX was very nice. I think that the people that live there love it. The people that work there seemed very kind and caring. It would be a very nice place for anyone who needed to have a loved one stay there. I liked it. When I went, they were in the process of preparing lunch, and the food looked very good. From what I understand, the residents liked the food. I liked the openness of the kitchen out to the family area so that they could smell the food being prepared. It was just a very homey feel. They were very good. I only met the day staff, but because they were so great, I'm assuming that the evening staff is just as good. It was clean. It didn't smell. It felt very homey. All the residents seemed very happy. I felt very good about the whole place itself. It's a cute little community.

Provider Response

Celia- Thank you for the kind review! That is exactly what we strive for is the sense of community with our residents. Our staff takes such pride in our home cooked meals, and they do not disappoint! No matter if it is day or night our staff at Mustang Creek Estates Frisco are amazing and will tend to your family like their own!

Jessica

5

July 13, 2023

I visited this facility

I liked that Mustang Creek Estates-Frisco TX was very clean. I loved that they have activities throughout the whole day and snacks and treats for the seniors. The facility looked excellent. It was well-maintained and very clean. I visited the memory care and the staff there seemed very caring about what they were doing, and very passionate. They were great. They explained everything to me and showed me what the daily activities would look like for the residents. I left there with no questions. Their menu was printed out and the meals looked balanced and well prepared. They have gardening there if they want to go outside. They also offer haircut services and they have a nurse and a doctor on staff if need be.

Provider Response

Jessica- Thank you for your positive response to our Frisco location! Our team enjoys coming up with all sorts of fun activities and outings for the residents in our care, and we encourage our residents to participate if they would like. Also, thank you for recognizing our staff. They all are truly passionate about what they do.

Julia

5

July 3, 2023

I visited this facility

My overall tour experience at Mustang Creek Estates was very nice. I like the way the facility is laid out and the varying levels of care that they offer. They are set up by the house, which I like, so that was good. It's smaller. There are only 14 residents per house, so my mother-in-law would get better supervision. The sales director did point out the activity calendar and let us know what was available. It was a very nice community.

Ritay

5

March 8, 2023

I am a friend or relative of a current/past resident

We looked at a few places this matched the best for staff and pricing. The staff provided the best care a wife would want for their husband. All glowing with all the needs for my husband. I enjoyed sitting with the residents and staff. Carmen and Laquesha were top notch.

Provider Response

Ritay- Thank you for the kind review! We are so happy that you chose us to take care of your husband. Our leadership team is the best as well as the rest of our staff!

Kevin

5

January 14, 2023

I visited this facility

Mustang Creek Estates - Frisco TX was nice. They have a calendar of what they have and what they do. They have an open kitchen that you can see and they cook the food there. The room sizes were good, but not as big as where we're going. It wasn't so much of a hospital setting. We looked at private rooms, and they were nice. They had a lot of bingo, cards, arts, and stuff like that.

Provider Response

Hello Kevin - thank you so much for sharing your experience while visiting Mustang Creek Estates in Frisco. We find our neighborhood of homes provides a smoother transition for our new residents that are faced with giving up so much during this time in their lives. Thank you again for sharing your experience!

Ellen

4

September 23, 2022

I visited this facility

Mustang Creek Estates-Frisco TX was a nice facility, but it just wasn't what I was looking for, for my mom. We went to the memory care and into the rooms. Those were actual houses with maybe 12 people in them. The room size was good. The home itself was nice. It just had some urine odor, which I don't like. They may not be able to help it in some cases, but that was off-putting. I thought it was maintained though. They really were. The furniture was nice. They were decorated nicely. The staff was very nice, too.

Barbara

4

September 15, 2022

I visited this facility

Mustang Creek Estates-Frisco TX seems like a nice and clean place. It is close to home and the rooms are decent sized. There are six buildings and each building has 10 to 15 residents (they get three meals a day). The woman who gave the tour was helpful.

Provider Response

Hi Barbara - thank you for sharing your experience when you visited Mustang Creek Estates in Frisco! At Mustang Creek Estates it is our mission to provide quality care to seniors in a home-like setting at an affordable price. Thank you again for taking the time to leave a review.

Judy

4

March 10, 2022

I am a friend or relative of a current/past resident

My mother is in Mustang Creek Estates- Frisco TX. I was impressed that it was clean and didn't smell like a normal facility when you walk into a senior place. It didn't have that odor in it, so that was impressive. My interaction with the staff is fine. I visit her at least twice a week. She got a private room and it has plenty of room for her to move around and do what she needs to do, and she has the restroom facility in her room, so she's not having to go down the hall or anything. They have shared rooms as well. They have activities, but my mother's in memory care, and she's never been one to go out of her way to participate in things. She goes out of her way to stay alone. There is a courtyard and an activities room. The people are nice, and they try to help my mom fit in. The serving sizes of the food to me were small, but they're not too small for my mother, so I would say they're right on. From what I've seen, they have appetizing meals or at least they look appealing. I went there, and I was very happy with what I saw and I didn't continue the search.

Provider Response

Hi Judy - thank you so much for taking the time to share your review. We appreciate your kind words about our team members, meals and activities program. Thank you again for your review.

Colette

2

February 26, 2022

I visited this facility

We toured Mustang Creek Estates. There were not very many social activities, and there was only one staff member when we were there that had to answer the phone, the door, and any questions. The cooks were there, and they probably could have answered too, but we weren't aware of anything like that. We have crossed that one off. The staff member who accommodated us was very kind, and there was a library, but she told me that they don't do outings because of COVID.

Provider Response

Hi Colette - thank you for your review. I'm sorry you were unable to see our amazing activities during your visit. We do have a full time activity director, executive director, administrative assistant and sales director that would have been happy to answer any of your questions and show you around our neighborhood of 6 homes. Each of our homes also has a house supervisor. We would encourage you to get in touch with any member of our leadership team who would be happy to help. Thank you again for your review.

Henry

5

November 16, 2021

I am a friend or relative of a current/past resident

My dad likes Mustang Creek Estates - Frisco TX. It's very clean and the caregivers are very good. He's extremely happy there. They had a birthday party today for one of the residents, then they also have occasional celebrations/get togethers down in the dining area and all of that. The food is always good and always fresh. He likes it a lot.

Provider Response

Thank you Henry for your kind review and rating of our Frisco homes. We love hearing that your father is enjoying his care and the social environment we endeavor to provide to all our seniors here at Mustang Creek Estates. Our staff is always striving for high quality care and a fun environment in all aspects.

Janet

5

October 10, 2021

I visited this facility

I liked Mustang Creek Estates - Frisco TX. It's their houses, they're brick homes. The main thing that I liked is it doesn't look like an assisted living facility, it looks like a regular residential home. It has the feel of being at home. The lady that I interviewed gave me the tour. They were all very accommodating. They do home-cooked meals, they have an open kitchen, so I liked that concept. If I could have afforded that, that's where I would have gone and would have put my stepdad. The houses themselves, it's an open concept where the living room, the dining area, the kitchen, it's all opened up where you can see everything. It kind of makes a circle to where the back of the facility, or all the rooms, you can literally do a circle around the hall and come back. It's a really good setup as far as layout, as far as the house itself. They have a private privacy fence in the backyard where the residents can go outside, but they're locked in. They're secure, they're safe, so that was a plus. When you drive up to it, you don't even realize you're at an assisted living facility other than the sign.

Provider Response

Hi Janet - thank you so much for your review! I'm really happy you were able to view our concept and neighborhood of homes, it is very different than the typical Assisted Living and Memory Care. I'm sorry it didn't work out for your stepdad but we really appreciate you sharing your experience with others. We work very hard to provide quality care, at an affordable price in a residential setting. Thank you again!

Shawnda

3

March 7, 2021

I visited this facility

For the type of the facility that they are, I'd give Mustang Creek Estates a good rating, but they're not the facility for us. The staff was so friendly, but the rooms felt more like a nursing home with the way the hallways looked and how it was set up. It's different because the whole house is a community, and within that community they have their own kitchen, their own living areas to congregate, and their separate rooms are outside. The facility has a unique, different concept in a way that each house stood by itself like that. You are also not allowed to leave the premises. The location is close to my home. We have seen the menu and their food has good variety too.

Provider Response

Shawnda, thank you so much for taking time to tour our Mustang Creek Estates community in Frisco! We’re so happy you saw all the ways we are different, from the hallways specifically designed to wrap around so as not to confuse our Residents (no long hallways that lead to others) to our fabulous menu created weekly by a registered dietician and prepared in each home by our Caregivers to our incredibly friendly staff. It seems there may have been some confusion on the ability to leave the premises. Maybe it was a memory care home you visited where our home is more secure for our Residents’ safety. Our Residents in our Assisted Living homes are able to leave with caregivers for things like doctors’ or other appointments as needed but we also offer in home visits. We encourage walks in the area when the weather is nice and our Activities Directors even take scenic drives or outings to get ice cream (our Caregiver takes care of the orders, while the Residents stay safe in the van). Please don’t hesitate to give us a call for any clarifications we can offer and thanks again for providing this review!

PJ2u2020

1

January 15, 2020

I am a friend or relative of a current/past resident

My family and I were so excited to have found this place and move our parents in. (They were recommended to us from a very respectable source in the senior living avenue in Dallas.) We were until my parents moved in. Everything we thought was too good to be true, was. I am sad to say that their experience there was disheartening and frightening. My mother is no longer here to tell about her exeperience and I will leave it at that. My dad moved out less than a week of moving in. I am sure others have had different experiences and found things to like about them or otherwise they wouldn't have been recommended. My advice is to always research where you want to place someone you love. And remember the old adage "looks can be deceiving"

Provider Response

Thank you so much for sharing your feedback and we're so very sorry that we failed to meet your expectations. We take our care very seriously and strive for excellence on a daily basis. We are proud of the care we provide and are certain this was an uncommon instance. Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share so that we may address them as needed and insure our award winning service continues for all families.

Patsy

5

June 24, 2019

I visited this facility

Mustang Creek Estates - Frisco TX was beautiful. The people were very professional and friendly. I was looking forward to bringing my husband there. The dining area looked wonderful. The room was very beautiful. He was going to share a room with another man, but it was possible to get a private room.

Provider Response

Hi Patsy! Thank you so much for visiting and for sharing this review of Mustang Creek Estates. We hope we see you again soon!

Bonnie

5

November 27, 2017

I visited this facility

We've visited Mustang Creek Estates of Frisco. There are six buildings in total and 15 people in each building, two each for independent, assisted, and memory care. The bedrooms are small, there's no room for a ceiling fan or anything. It has a bathroom, but you can only fit a bed, dresser, and possibly an extra chair. They encourage their residents to help with things like the trash and setting the table. The staff seemed very nice and the place was clean. Also, everything was all on one floor.

Provider Response

Bonnie, thanks for taking time to visit and share your experience at Mustang Creek Estates! We love to be able to offer our residents the chance to stay active and to feel helpful. It's such a great feeling to have them help whenever they like. We hope you'll visit again soon!

cathy838044

4

May 22, 2017

I visited this facility

Mustang Creek was almost like a group home with around 10 residents per building. If you like a small environment, not a lot of activity, and a home setting, that would be a good fit. It had a homey atmosphere, and the rooms were smaller. The staff was very friendly and very good.

Provider Response

Cathy, thanks for sharing your experience after visiting us at Mustang Creek Estates. You are exactly right, we pride ourselves on being smaller and more home like. We want our residents to feel like they are at home every day. Please don't hesitate to visit again soon!

Kim307114

5

February 7, 2017

I visited this facility

Mustang Creek Estates was really nice, but my mom decided that she is not ready yet. The lady who showed me the place was very friendly and very helpful. She took me around the place and was happy to show me all the amenities that they have. It was a nice place. They have a kitchen and a cook so they have fresh food every meal, and they have a big gathering for the seniors. It was pretty clean.

Provider Response

Kim, thanks so much for visiting us at Mustang Creek Estates! We hope you'll keep us in mind when your Mom is ready. We would be honored to welcome her home.

Brett430317

5

November 21, 2016

I visited this facility

Mustang Creek was a great place. It was beautiful. I smelled good. It looked good and very clean. However, the price was not in my father’s range. They said they offered a lot of games, but at the time that I got there they were all having lunch. They were very helpful to the people who needed help. I thought it was pretty good that they had a good assistance.

Provider Response

Brett, thanks so much for sharing this review. We would love to have the opportunity to work with you however we can for your Father's care. Please don't hesitate to reach out!

Curt95

5

May 3, 2016

I visited this facility

We are so grateful for Mustang Creek!! When it was time to transition my grandfather from our home to an assisted living facility, it was not an easy decision, emotional or financially. We had a very short time to review the options but instantly fell in love with Mustang Creek. Pawpaw lived at Mustang Creek for about a year before passing away at 95 year old. Moving him into Mustang Creek this last year was the best decision we could of made. He loved it there and they loved him!! We loved the smaller home feel and Pawpaw loved the cooking. We could not believe how very personable the staff was and overall it just felt like a family from day one! The team there was always attentive, helpful and caring. The house was clean, welcoming and we never worried about Pawpaw’s level of care. The management team was incredibly informative, the all-inclusive pricing was awesome and they made the whole process from move in to move out super easy. We can’t thank them all enough for the fantastic experience!

Provider Response

We love to hear this, Curt! Thank you so much for taking time to share your experiences. We know that this is never easy for a family but we do everyting we can to make that transition smooth and loving. Thanks again for allowing us to take care of your Pawpaw!

Carol K.3

5

March 31, 2016

I visited this facility

I want to take this time to express my sincere appreciation for your facility, your staff and all that you do for families in great need of your help. When I finally realized that I could no longer take care of my husband at home, I started searching for a place for him and I feel so fortunate that I found Mustang Creek Estates in Frisco. I was absolutely distraught having to turn his care over to someone else but you made the transition for me so much less painful that I could have ever imagined. From the very first day, you showed respect, compassion and so much more for him and made me believe I was truly doing the 'right thing' and that he was in good hands. And I just want to say that families that are at the same place I was several months ago in making the most difficult decision of my life, should visit Mustang Creek Estates and see what a difference it could make in their lives.

Provider Response

Carol, thank you so much! It's such a blessing to be able to provide award winning service to families like yours. We are constantly striving for the highest quality of care for families and their loved ones and we know what a tough decision this is. Thank you for trusting us to take care of your husband.

Bmoore1

5

January 31, 2016

I visited this facility

I know my dad felt he was at home at Mustang Creek Estates and so did I. The hard work and tireless efforts of everyone caring for my dad was more than I could have hoped for. My sincere thanks to all especially House B and F.

Provider Response

Thank you so much for sharing your experience while your Dad was at home in Mustang Creek Estates. We love what we do and it was an honor to take care of your Dad. Thank you again for your review!

Linda Cardy

1

November 12, 2015

I visited this facility

Our Mother was a resident for less than 48 hours at Mustang Creek. It was a horrible and traumatic experience for a 89 year old dementia resident. We toured the facility 3 times and were always shown House B. Our Mother was placed in House A where there were groups of aggressive males who wandered the halls unsupervised. The men entered her room when the door was closed, walked through and used her bathroom, pounded on the door and tried to enter at night when she slept. At dinner they swiped food from her plate. One night a brawl took place in the hallway. The staffing was completely inadequate to supervise the residents. We or a night time private sitter were with her a great deal of the 48 hours but I wonder and worry about the other female residents in the house. We couldn't get out fast enough!

Provider Response

Thank you for your feedback. We apologize that Mustang Creek Estates was unable to meet your expectations while your loved one lived with us. Mustang Creek Estates has gone to great lengths to ensure our Memory Care homes are designed to the special needs of our residents with memory impairment. Our teams of caring professionals work to provide each of our residents personalized care to meet their physical, emotional and social needs. Residents enjoy the bond and companionship they will experience as the “family feeling” of our homes eliminates the loneliness and isolation that is often the norm in a large community setting. There are over 220 identified types of dementia. Mustang Creek Estates Memory Care residents may be diagnosed with different types of dementia and in different stages of the disease. Mustang Creek Estates’ staff is specially equipped to care for residents in all stages. Mustang Creek Estates takes pride in providing compassionate, quality, loving and experienced care to all residents and we are saddened that we have disappointed you and your family. We have taken care of hundreds of residents for over 10 years and have many happy families and happy residents that call Mustang Creek Estates home. We encourage and appreciate feedback from our families so that we can continue to provide the highest level of service for our residents. Thank you, Samantha Blossom Mustang Creek Estates

Diana S.1

5

August 31, 2015

I visited this facility

My husband had been in a variety of facilities in the past 2 years. It was extremely difficult being a caregiver during that time because of the long distances I had to drive. When Mustang Creek came to the Frisco area it was a lifesaver for my husband and I. The women in House F could not have been more caring to him and to me. Supervisor Magdalena was a wonderful leader, teacher and caregiver. That being said, I saw so many family members must stay involved with their loved ones. The most important care must come from an involved family member. We certainly had our ups and downs but things always got solved as long as I stayed involved. I will always be thankful to Magdalena and her team.

Provider Response

Diana, thank you so much for sharing your experience at Mustang Creek Estates. We love having involved family members to help coordinate the care for their loved ones and to understand that if they just let us know when they need something, we will be there to take care of it. Thanks again and we look forward to seeing you soon!

Gary110970050

5

August 8, 2015

I visited this facility

Mustang Creek Estates was professional and greeted us appropriately. It’s very clean and up to date, and they had the amenities that one would expect to have there.

Provider Response

Gary, thanks for sharing your experience visiting us at Mustang Creek Estates. Please don't hesitate to reach out if you have any questions!

Caring109814050

5

July 4, 2015

I visited this facility

Mustang Creek Estates of Frisco have been really great helping us getting in and making adjustments. The staff has all been really helpful to my mom and trying to make sure that she is staying on track with her medications and meals. I have not eaten there, but the food always smells great. The rooms are nice, and I like the fact that she just has a smaller space, whereas in a full apartment, it’s just more room. She has been there for two months now. They have a lot of things, and I think they encouraged my mom to do activities.

Provider Response

We're so happy to hear that your Mom is enjoying her new home! Thank you so much for your review and we hope to see you again soon!

Liz32

3

May 13, 2015

I am a friend or relative of a resident

We picked Mustang Creek because of the way it was laid out. It was that feeling of walking into a living room versus the nursing home feel. We like that layout of having 10 people in one building and the front door being the front door to the living area of the entire facility. However, I felt like they were understaffed. They cook, they clean, and they did the laundry, so there was little time for them to actually work with the patients. When I came in to see my mom, and I was like, "Did anybody check on you?" she said, "Yeah, but they wouldn't come when I asked them. I told them I needed to go to the bathroom." I think they're short-staffed. The people were great, but they need one more person that would just circulate amongst the patients versus fixing the food, cleaning up the food, doing everybody's laundry, and cleaning the facility. They just never seemed to have time for the patients. To give you an example, my mother couldn't feed herself, but they would just set the tray there and leave. They worked hard, but they just didn't have enough people there.

Provider Response

hank you for your feedback. We apologize that Mustang Creek Estates was unable to meet your expectations while your loved one lived with us. We take pride in providing compassionate, quality, loving and experienced care to all residents and we are saddened that we have disappointed you and your family. We have taken care of hundreds of residents for over 10 years and have many happy families and happy residents that call Mustang Creek Estates home. We encourage and appreciate feedback from our families so that we can continue to provide the highest level of service for our residents.

Caring106504650

3

May 4, 2015

I visited this facility

We went there for an appointment, but nobody had any idea we were there; you could walk right in. There was no security what so ever, and they couldn’t find anybody to talk to us, so we just left. The dining room looks like a small version of a high school cafeteria. We only talked to two of the nursing staff who were nice and accommodating, and I’m sure they wanted to help us, but it just didn’t work out.

Provider Response

Thank you so much for taking the time to visit Mustang Creek Estates and write a review. I truly appreciate you sharing how nice and accommodating our care team was to you during your visit. I apologize that I was unavailable at the time you stopped in for a visit. While we do our very best to accommodate “walk in” appointments, sometimes this is challenging due to scheduled appointments, like the one I was with. We have no record of a scheduled appointment during the time of your visit and many times appointments are scheduled through third party resources that are out of our control.

I would like the opportunity to sit down and speak with you about the reason for your visit and give you my full attention to answer all of your questions and share with you why Mustang Creek Estates is truly a wonderful, different and new type of Assisted Living. Our mission is to provide seniors with a high quality, residential type of assisted living at an affordable price.

Thank you again –

Samantha

Director of Sales and Marketing

NanRowe

5

February 19, 2015

I visited this facility

Beautiful new residential assisted living and memory care. Very homey atmosphere and caring employees. Highly recommend!

Provider Response

Thank you for taking time to visit and share your experience. Hope to see you again soon!

Michael99206450

5

December 30, 2014

I visited this facility

The rooms are nice, and Mustang Creek Estates has good activities. The staff is very good.

Provider Response

Michael, thank you so much for taking time to share your experience! We truly appreciate it!

Bauer1

5

November 26, 2014

I am/was a resident of this facility

My husband resides in Mustang Creek Estates. I am completely happy with his stay here. The staff is excellent. The aides are the most compassionate women I’ve ever met! I would not hesitate to recommend it to anyone. Plus the building is very pretty and homey.

Provider Response

Thank you so much for taking time to share your experience at Mustang Creek Estates! We're so happy to hear you and your husband are enjoying everything about his new home. Please let us know if there is anything we can do. See you soon!

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Costs for Mustang Creek Estates - Frisco TX in Frisco, Texas

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$3,800

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$3,750

Starting Price

Services and Amenities of Mustang Creek Estates - Frisco TX in Frisco, Texas

Costs

  • All Inclusive Rent
  • Fee Structure Extra: Community Fee: $2,500

Room and housing options

  • Companion Suites: We offer companion suites
  • Studio Apartments

Dining options

  • Dining Room Shared Meals
  • Room Service For Meals

About Mustang Creek Estates - Frisco TX in Frisco, Texas

Mustang Creek Estates is nestled in a west side neighborhood of Frisco, near Lewisville Lake and numerous retail establishments. Visitors comment on the small group environment and homey, welcoming atmosphere, with numerous amenities such as a beauty/barber shop and off-site transportation. Residents give high praise to the fresh food prepared for every meal, the many activities made available to them, and that small pets are allowed. Both residents and family members appreciate the attentive, respectful and compassionate staff, who ensure residents stay on track with their medication and their meals.

Map of Mustang Creek Estates - Frisco TX

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Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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