This place was great before the COVID. The state has made it a requirement to allow two designated essential caregivers a weekly visit with the option to visit in the resident's bedroom (even if it's a shared room.). However, Auberge has made it nearly impossible to have any contact with my family member. They all but prohibit any kind of check-ins.
I've been allowed one 15-minute visit every two weeks in the designated area. They offer a free Covid test, but it takes them 10 days to get the results.
They only do face-time calls after multiple requests over a week period. (We ask every other day, and aren't pestering them but probably should).
They actually sent us an email asking families to 're-think' in-person visits. There have been no reports or details of the status of my relative.
We're looking to move them, but it's so difficult to change arrangements.
I definitely encourage anyone looking to place a loved one to look elsewhere, and find out if the facility permits the essential caregiver visits.
2-stars because up until 9 months ago the folks working here were extremely kind and took great care of the residents. And because they have kept my loved one alive, as far as we know.
I have to wonder what's going on over there that they won't allow reasonable visits and are refusing to follow state laws.
Provider Response
Elizabeth, we care deeply about residents and take your concerns seriously. We would like to know more about your experience. If you're willing, please contact our Regional Vice President. Thank you.
