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Remarkable Healthcare

6649 N. Riverside Drive, Fort Worth, TX 76137

(800) 558-0653 (Call a Family Advisor)

2.43

(16 reviews)

Offers Nursing Homes

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Reviews of Remarkable Healthcare in Fort Worth, Texas

2.43

(16 reviews)

  • Facility

    2.7

  • Staff

    3.0

  • Food

    2.7

  • Activities

    3.3

  • Value

    3.3

NPrice

1

September 26, 2022

I am a friend or relative of a current/past resident

My father-in-law has been in the Riverside Drive location for the past 10 days. His air conditioning has been off and on, but mostly off (or ineffective) for his entire stay. It took several days to get anyone to look at it. He was a resident for 5 days before they gave him a shower. His trash can has been literally overflowing onto the floor for 5 days and did not get emptied until we did so yesterday. His toilet got stopped up 5-6 days ago. They cleared it late that day (after several hours), but there have been feces all over the toilet bowl for the last 5 days. I finally found a nurse who I asked for a brush and some cleanser so I could clean the toilet. The nurse said he would clean it but just showed up with some napkins and wipes. I hope he cleaned it at some point after I left. I was told that they are short staffed, but if you are a nursing facility and you cannot accomplish simple housekeeping you should close your doors until you are ready and staffed to open. The residents deserve much more and it makes us upset to see our loved one living in filth.

pennismith

1

July 3, 2022

I am a friend or relative of a current/past resident

Only leave your loved one here if you don't want them to get better, be safe, or ever come back home. Food is awful, the medical care in on existant, and no one EVER answers the phone. If you want to talk to someone you will need to go in person. The Administrator has no clue and takes no responsibility.

Caroal

4

May 3, 2022

I visited this facility

Thanks to these staff members that made it possible for my family member to be able to make it home. Carol

BGlinski

4

November 26, 2019

I am a friend or relative of a current/past resident

The rooms were cleaned regularly. I liked the staff. One aide was phenomenal, she always gave you what you needed. Traci also helped with everything. Therapy was excellent. I would recommend this place.

relative of patient last week

1

November 18, 2018

I visited this facility

ITEMS I EXPERIENCED PERSONALY: 1- Food delivered 75% / 85% of the time totally cold and not eatable. i.e. cold biscuit and gravy, cold barbecue, cold vegetables, cold potatoes, and try eating a scoop of cold oatmeal delivered as a side item on a plate! This one even fooled me as I jabbed at the ball of oatmeal several times trying to figure out what it was ? What a treat ! 2- Inadequate bedding. No clean sheets, pillow cas.es, or bed spreads. My first couple of nights I slept on a mattress cover with a thin bed spread. When I complained about this I was told that they were on order or that they were in the wash. That gave me a real comfort feeling ! 3- A lack of laziness I have never seen. Where do they get there employees? A lot of blame games but no one running with the ball. 4- The toilet in room 407 does not work ! Stopped up after being plunged 4 times. At least they tried. I left with the toilet being stopped up ! I had to use the toilet on one occasion and could not use mine. The technician took me to the shower room to go. She opened the door and let me in bit when I found the toilet it was a filthy inhuman mess. I told her that I could not use this toilet and she asked me why not ? I told her to look at it. “ This gets good – keep reading” She went in to inspect the toilet and then blamed housekeeping for not doing there job. One would think that she would jump in and clean up the situation. Nope, not a chance. She shut the door, left the toilet as it was, and took me to another toilet When I was finished I went to my room and passed the patient T.V. room. The technician that left a dirty toilet was in the room watching T.V. Does that give you a fuzzy feeling? 5- Lack of Management and leadership ! Good luck finding a body when you enter the office area. When you do find someone you get the same story that everyone else has told you. i.e. things are on order, they will take care of it and things just remain the same. I had a private meeting with the C.EO who is a very young woman by the name of Britney. I told her what was going on and told her that she needed to get tough. She told me that she was tough and I looked at her, pounded my chest and told her that she was looking at tough! I have managed a lot of businesses and even my own. I told Britney that I would NEVER – EVER allow these type of things to go on under my management. Britney got up to leave and I informed her that I was going to write this letter and send it as far as I could go.. The only thing she asked was that I copy her.. I also told Britney that I felt that she was way over her head as CEO. Of course she told me that she was going to fix the problems and I left several days later with the same cold food, no bedding, and stopped up toilet. Comforting? 6- Lack of patient cleanliness. I was told that you get a shower every 3 days.. I don’t know about you all but after 2 days this Ol’ man starts to smell a little. After my first 3 days there I waited for my promised shower all day long. Day shift finally told me that my shower would be that night. I waited more and more and was promised that my shower would happen soon. The technician finally ran into my room and yelled to me that I was NOT going to get my shower and blamed it on Day Shift and not having any clean towels or wash cloths. I then asked her to help me to the sink, in my room, and just to help me wash my hair. She refused and left. Good thing that I had my cologne with me

john1976

5

August 1, 2018

I am/was a resident of this facility

Very good care from CNA’s, nurses, social worker, van driver, and CEO.

JLE

1

July 8, 2018

I am a friend or relative of a current/past resident

The only reason I gave them one star because the facility looks nice. This is the most unprofessional facility I have ever had dealings with. My advice: DO NOT LEAVE YOUR FAMILY MEMBER AT REMARKABLE HEALTH CARE. They do not live up to their name. Nothing that we were promised happened. Even though Britany tried she just didn’t know how to handle anything. The icing on the cake? After my dad, who has Alzheimer’s was at this facility for 4 nights we were informed that “the hospital “ released him a day early and Medicare would not be paying and we would need to be private pay! Let that sink in.......

sosocool

1

July 6, 2017

I am a friend or relative of a current/past resident

Remarkable located in the Dallas area on Bonnie View has problems the residents don't have towels to wash their faces with in the morning don't have clean sheets on a daily bases residents that have to be fed have food spilled on there cloths they sit around in dirty wheelchairs and Gerry chairs the place is full of knats flying around and knats be flying out the food carts the director has her dog walking around the building scratching and say its good therapy for the resident not if the building is full of knats and flies and he may have fleas they get red of the good CNA"s and keep the sorry ones that steal from the residents and don't care how they residents look and its sad how they try to use family members to fire someone and its sad when you have a bed bounded resident that have to depend on them for everything and that bed bound resident room look like a pig pen cause your nurses and aides are unprofessional and sloppy and don't clean up behind themselves uses residents restroom and leave it nasty I can go on and on but hey it is what it is talking to them helps for a week or two and then its back to the drawing board but if the owners would care hey maybe it could change for the better and not just for the profit...

Lynn6463

1

June 11, 2017

I am a friend or relative of a current/past resident

Relative of a current/past patient. If your a renal, diabetic or dementia patient. Find another place. "Remarkable" care is a joke! While they do provide meds the diet is horrific! The communication is severely lacking. If I have to put a star I will but totally unworthy. Find another place folks!!!!!

Lisa634683

4

May 9, 2017

I visited this facility

I was impressed with Remarkable Healthcare. It's a very nice facility. They have long-term care. They have both physical, occupational, and speech therapy. When I was there, they kept it clean. They didn't have any mess or anything to it. It was very modern-looking.

Stephen Y,

1

January 26, 2017

I am a friend or relative of a current/past resident

"Anything but Remarkable" The place is very clean and that is about the only nice thing I have to say about this place. They call  this place "Remarkable" but the service you receive from this place you will find anything but remarkable. The social worker Heidi needs to find another occupation to get into. If you have questions she can't answer them and is very rude and that is if you can actually get ahold of her, I called her multiple times left several messages and after a week finally got a returned call only to have her pass me off to someone else because she was unable to answer my questions. The business manager Ron was hard to get ahold of as well. He was suppose to have called me back numerous times and finally would after a week or so. They love to have "Care Plan Meetings" in which in my mom's case was a waste of time because they were doing nothing but feeding her and giving medication. The whole purpose of being there was to get back on her feet after fracturing her pelvis in 4 different places. In which they did not accomplish by any means, We had several different Dr. appointments that were missed do to lack of communication internally there after being reminded numerous times days before the appointments were scheduled but they failed to take her. I could go on for days with all that was wrong here but will just say that if you are looking for quality care for your loved ones PLEASE keep looking because you will receive anything but that here

Confessed to be blessed

5

September 22, 2016

I am a friend or relative of a current/past resident

While I noted many concerns during my first few weeks having my family member in that nursing home. The staff wasn't as responsive as they should be when the needs of the patients are concerned.. The best thing that has happened to Reamrkable is the new director of nursing. She is a breath of fresh air and has a passion for elderly people. We are so happy to have her on staff. The changes have been very positive. Thank you Kelli Ducet

brenda elliot

1

September 14, 2016

Other

Remarkable isn't how I would describe them. The admin. Gave me the biggest run around knowing I was in a bind. If they conduct there office like that I would hate to think what their cares like.they do not care about others. I don't want to give them a star at all.

TXAggie

1

July 20, 2016

I am/was a resident of this facility

I am a resident of this facility and the care has continually declined over the past year due to very high levels of staff turn-over. There have been several reported incidents of theft of personal items including phones, medications, and medical supplies as well as neglect of patient care causing several injuries to myself and other patients. The facilities and food are very nice, but the care (and the reason we there for) is lacking. Even after several conversations from myself and others with leadership, none of the issues have been addressed even though they have acknowledged on many occasions that the recognize the challenges.

Sandra116055950

4

November 30, 2015

I am/was a resident of this facility

Remarkable Healthcare is very new, very attractive, and pretty on the inside. The rooms were nice and private. The staff was great. The food was good, but not for me because I’m diabetic. They would bring in people to sing and play instruments.

Debbie85414650

4

June 5, 2014

I am a friend or relative of a resident

My father had surgery, so they transferred him from the hospital to Remarkable Healthcare for rehabilitation. He'll be there for forty-four days right now. They’re fine over there, and the care is going pretty well. Basically they're doing everything that they can do. I think they have a high turnover rate, but they’re all right. Right now my father is in short-term care, but it's probably going to become long-term; it just depends on what we have to do. I’ve had a couple of small issues that they responded to, and they were taken care of. They do a good job, and the place is clean.

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Medicare

  • Health

    0.0

  • Overall

    0.0

  • Quality

    0.0

  • Staff

    0.0

Medicare Provider Number: 676285
    Ownership Type: For profit - Partnership
    Rating Date: 9/1/2023

About Remarkable Healthcare in Fort Worth, Texas

Remarkable Healthcare is a Senior Living provider in Fort Worth, Texas that offers residents Nursing Homes services. Contact Remarkable Healthcare for more details on services and rates.

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