My family member has been a resident at Harbor View for several years now. The cleanliness of the facility when compared to other nursing homes in the Memphis area is above average. The establishment is generally kept free of overpowering, unpleasant odors. Harbor View is only 5 years old, so the building and its equipment are still in good shape for the most part. However, there is only ONE maintenance man, Mr. Jim, for the entire place! He works until 3:30pm M-F, and it is not possible to get anything done maintenance-wise outside of those hours. A request as simple as asking for new batteries for the television remote is met with "Only Mr. Jim has those, and he is not here now." Understandably, he can only accomplish so much by himself when he is there.
The nursing staff-to-patient ratio is also woefully inadequate. The "charge nurses" on each hall are LPNs. The only RNs routinely present are the director of nursing and the assistant director of nursing (and that is only M-F day shift). The director of nursing, Ms. Collins, is the most apathetic, unmotivated employee in the establishment. She consistently gives you the impression you are bothering her with any issue you bring to her attention. Over the years, I have discerned that she simply wants to remain uninvolved with the patient's and/or family member's concerns so that she has no culpability. Her attitude inevitably influences the attitude of most of her subordinates.
The food provided to residents is not appetizing. For example, a cold, hard grilled cheese sandwich served with a tiny bowl of room temperature soup was the dinner I witnessed most recently. Of course, you are welcome to bring your loved one food from the outside at any time. The property has no outdoor courtyard or garden area for residents to sit and enjoy flowers, birds, and trees. They simply line wheelchairs outside the main entrance. At any given time during the day, you will find inhabitants lined up outside the front door staring at the parking lot. The home is located in a run-down portion of Memphis, so beyond the parking lot is frankly a depressing view. Other area nursing homes have large indoor aviaries and aquariums to entertain the elderly residents, but Harbor View offers none.
Harbor View has a lot of potential that is simply not being met. So very sad. Bottom line: Your family member will be okay here as long as you constantly stay on top of his or her care, visiting often and at different times of the day and different days of the week. Be prepared to be a bulldog when it comes to advocating for your family member.