Our tour at Raintree Terrace was fine. The community was very nice. I thought it was a little overpriced. The extra cost of the healthcare for my father-in-law was going to be over $2,000, so for my mother-in-law it would be well over $7,000. For me that was way too much to pay. I toured other places that had packaged deals, and that was more in the $5,000 range. I looked at their total care since my father-in-law can't walk and my mother-in-law has Alzheimer's. I didn't really care for their Alzheimer's unit, which was down in the basement. The residents have games that they can play and there's entertainment. The rooms seemed nice and the staff seemed nice.
Raintree Terrace
Offers Assisted Living and Memory Care
15 Reviews
555 Rainforest Rd, Knoxville, TN 37923
Call
(800) 385-2527
Reviews of Raintree Terrace
Assisted Living Reviews for Raintree Terrace
August 15, 2019
I am a friend or relative of a current/past resident
July 03, 2019
I visited this facility
I visited Raintree Terrace and it was a very nice place. When we make the final decision to go, we'll probably go here because I liked the facilities and the people. The tour was a good experience. The staff member who gave the tour was very pleasant, and Lee Anderson, the person that I worked with, was very helpful. He took me around and showed me all the different types of rooms that they had. I looked at a 1-bedroom and a studio; they would all work for me. They also told me what they had in terms of activities and I saw the library. They had a nice facility in the lobby to watch TV.
July 26, 2018
I am a friend or relative of a current/past resident
Raintree Terrace is very nice. The food is very good. They have wonderful CNAs who don't get enough credit. I get along with the staff very well. They have been very accommodating. My husband is having trouble adjusting, but he would have trouble anywhere. I feel like they could provide more entertainment for the residents. There are things that could be better, but under the circumstances, it's good as it can get.
May 30, 2017
I am a friend or relative of a current/past resident
I have enjoyed Raintree Terrace, and the three weeks I was there, everything was fine. The folks that run it are professional and seemed to really care about the residents. The rooms are nice and always clean. They have attentive staff, and the majority of the people who live there are satisfied with the arrangement. The food is good, and they have designated areas for a library and an area with a pool table and card table, but they don't have a gym. They have activities for the residents like Bingo, they take people to the local Walmart, they have day trips where they take the residents to places, and they offer services twice a week for people with doctor's appointments.
May 30, 2017
I visited this facility
Raintree has an Alzheimer’s unit and assisted living, and so that was why I went to look at it. Their rooms and closet space were better arranged and there was bigger closet space. The staff was very accommodating. I have a friend whose father is there and they are very satisfied. I wasn’t very interested once we got there because I didn’t like the layout of the building, it wasn’t inviting to me. It was perfectly clean and well-decorated. It was a new building, but it didn’t have a warmth.
February 02, 2017
I am a friend or relative of a current/past resident
Two years ago my younger sister and I visited and researched three memory care facilities in West Knoxville in which to place our older sister who suffers from Alzheimers disease .
We chose Raintree Terrace as we felt this was the best choice for her. Many things played in this decision ; namely Raintree's approach to the resident"s program and care, the clean large rooms and the layout of the Memory care floor. Also the small number of resident"s this facility accommodates.
We liked this floor being on the lower level. In case of fire, there are two ground exits for them to use.
As the primary caretaker, I have never ever felt I was walking intro a dungeon. In pretty weather, the residents can walk directly out into the the enclosed yard and garden where chairs are provided for sitting. Also directly off memory care"s private dining room, there is a lovely enclosed porch with rockers, chairs and table. The entire floor is light and bright.
There has been some turnover over the past two years in the support staff: however, the management staff has remained pretty much the same.
I have never requested anything from the support or management staff that wasn"t looked into and taken care of in a reasonable amount of time.
There is never a lack of activities provided for memory care residents for their enjoyment and participation..
January 10, 2017
I visited this facility
I visited Raintree. The facilities and the memory care units seemed nice. It was very clean and didn't have an odor. The dining area looked fine and nice. It was close to a hospital and mall.
November 19, 2016
I visited this facility
Raintree Terrace was very good. I liked the fact that they had some rooms with a terrace. They had little areas to sit outside that mom could go into. It was very nice; it was one of my choices if they could help me take care of mom’s care.
October 04, 2016
I visited this facility
On the Raintree tour, the manager showed up late, and they were having some technical issues with their facilities. It wasn’t the best experience, but it’s probably not where we would end up anyway. It was fine. I didn’t like it as much as the other place as a fit for my mom. One element was the pricing. It’s more expensive for what you get than the other place I went to. Then it wasn’t really clear to me why there were additional charges. If they did an assessment and an additional care was needed, there would be additional charges. That wasn’t really clear to me upfront -- not that we were doing the deal that day -- but it seemed prone and open to additional costs after the fact, and I’m not sending my mom up to that.
September 09, 2016
I visited this facility
Raintree is really pretty and they have nice facilities. There were not a whole lot of people when we went there ,so I did not get a feel of what the staff was like. The whole environment was nice, and the rooms were nice as well. The pricing was a little bit confusing, but we figured it out although we did not chose this place because it was not a good fit for my dad. I did recommend this place to others who was looking for some place. For a lot of people, this community is a good fit.
June 08, 2016
I visited this facility
Initially, I went to Raintree. I wouldn’t put anybody in that place because they have the dementia patients downstairs in the basement, so they can’t get out and that was very upsetting to me. They have to ride an elevator up; that means they can’t get out, so it’s like a dungeon. Upstairs, when you walk in, it’s very beautiful for the assisted living and there’s nothing wrong with it, but for dementia patients, they put them in the basement.
February 22, 2016
I am a friend or relative of a resident
Our experience at Raintree Terrace Senior Living was very good. The staff was great and provdie a lot of activities. They have a swimming pool and patios around the facility.
November 30, 2015
I am a friend or relative of a resident
My sister-in-law was at Raintree Terrace, but unfortunately, she passed away. She was only there for 13 days. We chose it because it’s a nice, new facility, only three years old. It looked more like a hotel than assisted living. Each room has a private balcony that they could go out on. It had a nice dining hall. They were one of the few facilities in the area that would agree to take pets and their pet fee was a one-time, reasonable fee. The staff was very accommodating and very nice. Before we chose this place, we had a couple of meals there. The food was very good and prepared very well; for an elderly person, that is very important.
Provider Response
I want to thank you for your review. It is was a blessing to have your loved one with us, we consider it a privilege to be able to care for our residents. It is devastating when we lose a loved one, she is missed. We strive to make a difference every day, and we thank you for the opportunity to assist you.
March 31, 2015
I am/was a resident of this facility
I am a resident of Raintree Terrace. The rooms are pretty nice if the air conditioners are working. The food is average. I think they have a lot of things a person to do, but most of us have Alzheimer's.
Memory Care Reviews for Raintree Terrace
July 23, 2019
I am a friend or relative of a current/past resident
Our Mother was a resident in memory care for several months. There are a few really caring Resident Assistants but for the most part it was not an enjoyable experience. There is no follow-up to issues & no communication on any changes being made. There is always a constant turnover & shortage of nurses & Resident Assistants. There were constant issues with medication being given correctly; they couldn't even find all of her meds sometimes. Incontinence was an issue that we were told would be assisted with, but upon visiting found it not to be true. The food is awful; it is prepared upstairs & brought downstairs. It is very disorganized; dirty utensils, no drinks, no silverware. No snacks/drinks offered between meals. Very limited activities (no games or interaction/engagement). Even though music has been proven to have an impact on memory patients, it is rarely played. A lot of the residents roam the halls because they are bored. It is more like a nursing home atmosphere. You never see a member of management ever just stop by to see how things are going; all of the emphasis is on the assisted living side.
Provider Response
Hello, and thank you for taking the time to provide feedback on our community. Please know that the well-being and safety of our residents is our utmost priority. I hear your concerns, and I would like to discuss them in more detail with you. If you could give me a call, I would appreciate the opportunity to speak with you. Please call us. Thank you. Kevin Brown, Executive Director
Questions about Raintree Terrace
Describe the overall population of assisted living residents at Raintree Terrace. What is their average age? What are their favorite things to do?
Get a little help. Get more out of life. Assisted living is just that — assistance. Want to eat in your apartment, but leave the cooking to someone else? Need a little help getting to the shopping center? Need help with medication reminders? We’ll do whatever it takes to help you live life to the fullest. We’re here to make sure that the small stuff doesn’t hamper your desire to get out there and make the most of it. And if you happen to need or want a lot more help, such as the companionship and assistance of a full-time caregiver, we’ll be there for you, too. The level of care available is very flexible and can be customized as you wish. The bottom line? You can count on us to be there for you — just like family.
What programs or activities does Raintree Terrace offer to keep residents engaged? How does the staff engage residents' long-term memories?
There is still so much to brighten every day. The smell of rosemary. The feel of yarn running through your fingers. The sound of a crowd’s spontaneous laughter. Memory care is at its best when it encourages active experiences. With that in mind, our specially-designed memory care neighborhood promotes safety, security and well-being, while also offering active life-enrichment for those facing Alzheimer’s disease or other related dementias. We’ve named our life-enrichment program Illuminations.™ And it can truly brighten everyone’s day. Illuminations stimulates the senses and reminds each person that he or she is at the heart of a loving community — a kind of extended family, if you will. It helps create feelings of connection — connection to physical surroundings, connection to community, connection with family, and connection to caregivers. It helps the entire family in just about every way imaginable. And we’re here to help in any way we can.
Costs for Raintree Terrace
Services and Amenities of Raintree Terrace
Costs
- Rent Plus Care Fees
- Entry Fee
- Assisted Living Starting At: $3325/month
- Memory Care Starting At: $3425/month
Room and housing options
- 1-bedroom apartments
- Companion Suites: Yes
- Studio Apartments
Dining options
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Garden And Patio
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Health services
- Physical Therapy
Activities
- Offsite Activities
Guest services
- Guests At Mealtime
Languages
- English
General
- Resident Capacity: 72
- Respite Care
- Minimum Age: 55
- Pets: Yes
Range of services
- Physical Therapy
Licenses
- Licenses: #ACL0000000451
- State Licenses: 361
About Raintree Terrace
Raintree Terrace Senior Living is located in heart of West Knoxville on a quiet street that is convenient to all the amenities that West Knoxville has to offer. We provide a truly unique living experience that blends the comforts of a custom-built home with the convenience of additional services tailored to meet each individual's unique needs.
What Makes Us Special
Multiple Floor Plan Options, 24/7 On-Site Nursing, Restaurant-Style Dining, Housekeeping, Pet-Friendly, Vibrant Life Activities, Generations Memory Care, Companion Suites, and transportation.
Map of Raintree Terrace
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