The Terrace at Mountain Creek

Offers Assisted Living, Independent Living, and Memory Care

33 Reviews

1005 Mountain Creek Rd

Chattanooga

37405

The Terrace at Mountain Creek

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3.5 33

Concerned 2022-02-09 I have never seen such an in organized team of “caregivers”. The staff does not communicate with family members, does not follow through on physician orders in a timely manner resulting in poor medication management. The residents must call to be let back into the facility — all keys were taken away and there is no door buzzer/access code/camera or phone number posted to call a staff member to let the resident back into their home. There is no transparency in pricing- we have been overcharged, and given a price increase prior to being there a full year. I am a friend or relative of a current/past resident

5 1 1

Mary 2021-09-06 My mother is currently living in The Terrace at Mountain Creek. She lived there before she moved to another facility. She loved it; it was great. The food was good. The activities were fun and good. The care was great, but then it was sold. There were at least three different management companies, in the two or three years that she was there. They had some issues with the State. They had worked those out, I believe. Mother still had some friends over there, and she wanted to move back on that side of town to be closer to family. We are going back, and it has not been an easy transition for her. The food is unhealthy and sometimes not even edible. The care, she doesn't see. There's one nurse that checks on her regularly, the rest of them do not. She has orders to be checked. Somehow they got it in their head that she was independent, and they leave her alone. There are a couple of care associates that come in and check on her, but overall she does her own blood pressure. They don't even have blood pressure cuffs unless someone has their own personal one. It appears that when her medicine is delivered, it's given to a nurse. She doesn't get it for 24 hours or more. He'll lock it up in the cabinet, and then it just appears in her room mysteriously the next morning. It has been disappointing to say the least. She was really looking forward to moving back, and it is not done well. I'm sure there's fault on our side too, but what prompted me was her crying on the phone the other night. I just got to do something to find another place. They should improve on staffing which is an issue everywhere; the food is horrible. The nursing care should be when there are orders that are phoned in, and they should be followed. As far as the care associates, they try. There's just not enough of them. The facility itself needs some upgrading. Her air conditioner has frozen or stopped working two or three times this summer. Overall, the things that we thought had been worked on and improved are not turning out to be that way. I've tried telling the management company, and it's impossible to get in touch with them. I am a friend or relative of a current/past resident

5 2 1

Belenda 2021-03-08 My sister moved into The Terrace at Mountain Creek about two weeks ago. She moved into a one-bedroom unit, and the staff there were able to accommodate her needs. They helped her get moved in and got everything that she needed arranged for, and she seems to be doing pretty well there so far. I only dealt with one staff and that was during her move-in, and she was very accommodating, very helpful, and very good. I don't live there, and I can't see it, but I did a virtual visit, and the apartment that she's in looked very nice and had been recently remodeled. They helped her get furniture for it and everything. The people there were pretty helpful with getting her settled in. The last time I talked to my sister was the end of last week, and she seemed to be doing fine. I don't know much of anything about the location. She wanted to be in town, so that's one of the reasons why we chose that location, because it's close to downtown Chattanooga, or at least accessible to Chattanooga. I am a friend or relative of a current/past resident

5 4 1

Rod M. 2019-07-09 Our experience was terrible and we moved our loved one out after a few months of constant problems. We were willing to work out some of the kinks until we discovered how many issues there were with medications. It was down right dangerous. They do not have the staff to keep up with maintenance, cleaning, waiting tables or invoicing. If these employees are getting training when they start then they need a new training program. I feel bad for the remaining residents. Many more have moved out since we left and I know of 3 others planning to move right now. It's very sad. These people deserve to be treated better. I am a friend or relative of a current/past resident

5 1 1

GVick 2019-07-09 The rooms were never cleaned. The nurses did not administer medications which resulted in my father going to the hospital. So glad to finally get him out of this place. Understaffed and scary place I am a friend or relative of a current/past resident

5 1 1

J Reed 2019-06-27 Recently moved our mother out of there after just four months. Received none of the services promised, scary medication errors, constant staff upheaval, horrible management. Dangerous. Look elsewhere. I am a friend or relative of a current/past resident

5 1 1

I-Care 2018-08-21 The apartments are not wheel chair accessible. The apartment I saw the doorways are so narrow that the resident would not be able to access their refrigerator or even the bathroom! Exercise caution if your loved one is wheelchair bound. Keep looking. Also there is no outside access for those wheelchair bound. The apartments are spacious except the kitchen and bathroom, but if you can't get into the bathroom or kitchen, what good is it? I visited this facility

5 1 1

Brooke Rosario 2017-04-19 I don't know how this place got such great reviews. There staff is terrible. I know 3 employees that I would recommend highly and that is it. There staff is not helpful. They take to long to assist residence to the restrooms. 2 patients had fallen and were seriously injured that required hospital stays. One lady had a broken hip and had to wait 5 hours on an ambulance!! They serve a lot of sandwiches to residences that can't get out of their rooms. The relative I have fell multiple times and has broken bones. I think this facility is one of the worst places ever. I wouldn't recommend it to anyone. I am a friend or relative of a current/past resident

5 1 1

Cathy787662 2016-11-08 We went to The Terrace for a visit; we saw 2 of the rooms that we could possibly get for her. They have a library, they have Bingo, and they take them places to go eat lunch, shopping, or doctor’s appointments. They have a van. Everybody seemed really happy in there, and everything was doing OK. It’s one of the cheaper ones. I visited this facility

5 5 1

Carole27 2016-03-22 My husband is very comfortable in The Terrace at Mountain Creek. The setting is wonderful. The staff is very caring, will bring his food when needed, and are very flexible and accommodating. I am a friend or relative of a resident

5 5 1

Son and daughter-in-law 2015-11-19 We recently moved my husband's parents from Kentucky to Chattanooga. After touring facilities we felt the best choice was The Terrace at Mountain Creek. This has proven to be the best decision we could have made. Karen and Mike patiently guided us in the process, making certain that the apartment was readied for my husband's parents. Jeff and John in maintenance were outstanding in helping us get everything in perfect condition prior to the move. We have interrupted Jeff many times and he is always so kind and helpful always ready to answer our questions. The entire staff at the Terrace has a great understanding of the elderly population and has made the move so easy. My husband's parents adjusted in a matter of days and absolutely love it at the Terrace! We did not know what his parents reaction would be to the move but the kindness, courtesy, and gentle encouragement by the staff has made this transition so easy. We occasionally pinch ourselves and say "We never imagined that this move could have gone this well". Thank you! I am a friend or relative of resident

5 5 1

Roger31 2015-11-15 I had a tour at The Terrace at Mountain Creek. It was fabulous; however, I was disappointed because the lady who gave me the tour didn't tell me that they didn't have an opening. I drove about an hour to get there, went through the tour which took about half an hour, and then drove half an hour back home for nothing. They had a wait of 30 days before they would have an opening. I like the facility, but I felt I was misled in going and given a tour when they did not have an opening. At that time, I was pressured for time to try to find a facility for my mom in a hurry, and I feel like I wasted my time going there. The patients that were there were very friendly. The staff was very friendly and very outgoing and seemed like they were in their niche because they were so happy at work. I visited this facility

5 4 1

Ann Greever 2015-07-27 I am the daughter of a client at the Terrace. I had started my search in April and finally when my mother was more ready we chose the Terrace. We, my sis and myself and my mom went to visit 4 facilities. WOW! The Terrace won hands down. We did discuss all four with my brothers and sis and mom. We wrote prices and pros and cons of each facility and like I said the Terrace got it without a doubt. The facility is wonderful, there are great activities, the food is excellent and it is like dining out each meal. The Terrace is elegant yet home like. Now in just a few short weeks I have spent much time there with my mother as she is becoming familiar. We could not have asked for better care. My mother was actually in very bad shape when arriving and within just a few days she is back to being healthy. Each staff and client there has gone out of their way to be exceptionally nice to all of us. I could not have found a nicer place. A big thank you to The Terrace for doing your jobs well. It is obvious that you do care for your clients. Sincerely, Ann Greever I visited this facility

5 5 1

John84327250 2015-04-20 At The Terrace at Mountain Creek, they have transportation if you want to go with them. It was very nice. Their host -- who was very nice -- escorted us. Food was very good. We went for lunch, and it was a very nice lunch. The service was nice. They got to your table in a reasonable amount of time. Overall, it was a very nice experience. The host showed us around. They have areas on each floor for people who sit down, watch TV, read, and get together with some of the other people who would come to visit you. They have rooms that look out over the valley. They have different sizes and pricing with each size. Those rooms were very nice, and some of them had fantastic views. Parking was no problem when we got there. The facility was very nice. I visited this facility

5 5 1

Meryl1 2015-03-08 I was very disappointed with the Terrace. I felt that it was like built 30 or 40 years ago, and nothing has been upgraded. The apartments were not very enticing, it looked very old, and the appliances -- nothing was upgraded. It looked like all the original stuff. Also, we needed a walk-in shower or bathtub, and they didn't have that. But the facility itself, the grounds, and the atmosphere were very nice. The apartments were just very disappointing. They did invite us for lunch, and it was good. The meal was fine, and the director there was wonderful. I think they have to improve their apartments; for $50,000 a year, it doesn't make sense. The staff was wonderful. I had no complaints about them. I visited this facility

5 2 1

Caring100689750 2015-01-26 I've been here at The Terrace at Mountain Creek for a couple of months already. It's good, and I liked it because they have better pricing point than the other places in the area, and the location is good. It's convenient to my job. They took us out to view their Christmas lights, and they take the residents to Wal-Mart twice a week. The food is good, and it's three meals a day instead of just two. The staff is very good and very friendly. The cleaning and the maintenance are pretty good. The thing that we don't like is my husband is a bilateral amputee above the knee, he is wheelchair bound, he has no ability to ambulate, and the bathroom is very tiny. They definitely need to remodel their rooms and make all the rooms wheelchair friendly, and it is not power wheelchair friendly at all in the apartment that we are in. The apartment overall is large, and the rooms are very large, just not the bathrooms. The bathrooms need to be remodeled and resized; I mean major remodeling. I am/was a resident of this facility

5 4 1

Bev9 2014-07-21 I believe this is as good as it gets. If you are bored, it's because you don't get involved in the many varied activities provided. And the staff are always kind, courteous and helpful. Food is good and served three times a day I am/was a resident of this facility

5 5 1

brandyb1 2012-08-20 well to begin this is a place where a friend of my family lives. She does enjoy her stay at this facility. I came to visit her on occasion. The first impression is the lady at the front desk, she was very polite and helpful. her positive attitude made me more comfortable. While visiting her i was able to do some activities that were planned by facility. That was nice. My overall thought on the techs helping were they were helpful and seemed to like their jobs. But the one thing i was sure that they were understaffed they really need more help. I overheard some of the nurses gossiping about other employees, i thought that was not professorial at all. But my overall experience was a good one, the lack in sympathy from one nurse did make me a little upset,but some people are just like that. The place was pretty clean, and nicely decorated. I am a friend or relative of a resident

5 4 1

chipper3 2012-06-22 When we first moved him to the assisted living side of The Terrace I was thankful at the attitudes and offers of condolence that were extended to me and my family. We had specifically chosen The Terrace thinking that some time in the future Dad would need to be taken care of with greater diligence than we were able to provide. I was a bit disappointed that more assistance was not provided when it came time for the actual move. I am not sure why perhaps it was due to his realization that he was getting old and was no longer able to take care of himself but his attitude turned quite sour toward those who were put in charge of providing that care. Specifically, he became verbally abusive to his health care providers. I was once again encouraged, however, that they remained professional and businesslike and did not seem to allow his attitude to change their demeanor. I am a friend or relative of a resident

5 4 1

pinkangel06 2012-04-25 The Terrace at Mountain Creek is the best facilit for residents at the retirement level or the assisted living level. They are friendly, well organized, well maintained, and have excellent staff who treat you like family. It is a very safe environment and there is always activities for the residents at all ages and abilities. They encourage family time, having programs during the holidays and programs and activities during the week. There are three wings, retirement, assisted, and alzheimers (called memory care). I am a friend or relative of a resident

5 5 1

Mary 2022-05-15 The Terrace at Mountain Creek is very nice. It's got beautiful surroundings and the staff and the people are very friendly. My brother's apartment has a little kitchenette and a sitting room with three windows. It's very bright when the sun shines in. The dining area is bright, clean, and stylish, too. It looks like a little cafe. It's got a little bar area where you can order food, then there's the fitness room, and the activity room. They have a physical fitness team that comes in each day. They have activities going on all week and several times a month. It's a wonderful value for the money and we could easily afford it. I am a friend or relative of a current/past resident

5 5 1

A.Jean 2022-03-04 We visited The Terrace at Mountain Creek and it was nice. I liked it up in the mountains. By January time, the trees were a little bit bare, but in the summertime, we'll probably just see the trees and that's all. But it is kind of old for me. It looked like it had been there for quite a few years. It is a large building. The room was nice and livable. I didn't get the hominess of it. The lady was very nice on the tour. I didn't see or meet with the residents, though. We entered a side door. My daughter asked about the front, and she took us there. The building itself was beautiful. It was really nice outside. I didn't see a courtyard from the inside looking out, though. They have a laundry room down the hall. The room has a nice refrigerator, and they have what anyone would need going to the dining room for three meals a day. We saw residents sitting at a table, playing games or something. I visited this facility

5 4 1

Joel 2020-09-17 My mom moved into the Terrace at Mountain Creek. She has her own apartment. She's good. I saw a video of the community. I am a friend or relative of a current/past resident

5 5 1

James 2019-10-08 The Terrace at Mountain Creek is a good place. My room is real nice, and it's been updated. It's a fairly new place with carpeting and nice wood floors. It's neat. The staff is pretty good. They have decent food, but it could be much better. I am/was a resident of this facility

5 4 1

Sharon Kirk 2018-03-13 I was very impressed with this community. I was given a very good tour and ate lunch as well. The food was very good and was just the right temperature when I got it. The wait staff were friendly and made sure I was satisfied. The rooms are very spacious and have a beautiful view of the mountain. The lady who took me on the tour was very helpful and seemed love what she did. She introduced staff and residents to me as we walked around. The residents all seemed to be engaged in conversations during lunch and as I toured the community they were engaging in bingo. The community had many advantages that made me really consider this community for my parents. The chef meets with the residents once a week and lets them choose what meal they would like the following week. I was very impressed that they are given a voice in what they want to eat. I was also impressed that they have nurses in the building 24 hours a day, this gives me peace of mind that if something were to happen to my parents a nurse could assess them immediately. The last thing that I was impressed with was that their Marketing department is in the building 7 days a week which makes it very convenient for those of us who work Monday thru Friday. I would recommend this community to everyone looking for a safe clean place for their parents. I visited this facility

5 5 1

JudyWAULX 2016-05-10 We visited The Terrace at Mountain Creek. It was very nice and a little dated, but they’re taking care of it. We spent time with a girl who was extremely nice and showed us some things other than the rooms. She really gave us a nice tour of the place. It seemed that they have a wide variety of people. They were having a program in the afternoon where the people had gathered in their dining room. It was full. The people really came for this program, and I was really impressed that ladies with walkers would forego their nap in the afternoon to attend. The entertainment was excellent. We hung around there for a bit and listened. The location of it is really nice. It’s in the woods almost and not really an easy drive to get in and out of there, but once you’re up there on top of the hill, it’s nice. You look out all the windows and see a lot of trees all around you. I visited this facility

5 4 1

Caring110682250 2015-07-20 My visit at The Terrace at Mountain Creek was very disappointing. The facility in general was tired, worn out, not particularly clean, and badly in need of renovation. The floor plans were not to my liking. The rooms certainly weren't too big. I was looking for a larger place. The problem with the rooms was there were very few that had either a balcony or a patio or a terrace. That's a deal breaker for me; I won't consider a room that doesn't have some place I can be outside. The outside facilities are nonexistent. There's no outside recreation area to speak of. It's built into the side of a mountain, and it's an unfortunate piece of geography. It just didn't come close to meeting what I was looking for. There were no fitness facilities. Unfortunately, of the two people that had been scheduled to show me around, neither was available when I arrived, which was disappointing. The person that did show me around was not very helpful or knowledgeable. Eventually, I caught up with somebody else who was of some more assistance. The dining area wasn't particularly attractive. I visited this facility

5 2 1

Anonymous111697050 2015-05-31 The staff at The Terrace was wonderful. They gave me a tour, and everybody welcomed me. They also took me to lunch. They were very cooperative and helpful. It looked very nice. They had several activities like bingo and puzzles. I liked the location. The people were friendly, and the food was good. They had a nice atmosphere. I visited this facility

5 4 1

caring08151 2013-08-26 My wife and I are at The Terrace at Mountain Creek. My wife is the principal resident and is with assisted living. I'm in independent living. I take care of my wife here. If she has to move to the memory care unit, it's going to be very easy for me to visit her because that unit is just down the hall. I don't have to walk or take a taxi or anything like that. The price of the facility's services is within the range of our budget. The apartments are spacious and the arrangement is convenient. The surroundings are quite pleasant too. The dining room is attractively set-up. They provide 3 meals a day, few snacks. For us though, we enjoy the pleasure of being able to do some of our own cooking. They permit light cooking such as making cheese or using the microwave to heat water or make some simple dishes. Such regulations are compatible with our lifestyle. The facility provides many different activities as well as transportation to doctor's appointment and for shopping if you don't have an automobile. The employees are very attentive and busy. They're not overworked, so I don't feel guilty about asking help from them in different ways. This is working out very well in our experience. I would very definitely recommend this facility to others. I am/was a resident of this facility

5 5 1

Resident's POA 2021-11-30 Management asked to meet with me about my family's concerns, and we met today. I appreciated their open communication and addressing every one of our concerns. We met for nearly an hour and a half and took all the time we needed to feel comfortable and to answer all of our questions. Communication lines are open going forward, as well. Staff has been hired to oversee memory care and to reintroduce activities and enrichment. The unit has also been cleaned and items are being purchased to brighten the community and dining rooms. I am a friend or relative of a current/past resident

5 4 1

GladysP 2021-11-29 We are currently seeking another place for our loved one. 1. Cleanliness-never cleaned, bugs, toilets -use your imagination. Floors are never swept or mopped, 2. Food-no chef, the last 2 have resigned, never delivered on time, meats are tough and require a sharp knife. Sandwiches are severed often. 3. medicine is not given at the proper time. 4. NO activities 5. Memory care residents are placed in a common area to sit all day. 6. Chairs for residents smell of urine. Take tour, look in the rooms, check out the floor I am a friend or relative of a current/past resident

5 1 1

Kay 2021-10-21 I went to look at The Terrace at Mountain Creek. The facility was nice. It was up on a hill, kind of in a wooded area, very pretty. The staff members were good; I like them. The inside, walking inside, it had like a mountain lodge kind of feel to it. The dining room was nice. They have a hair salon, a physical therapy room, a gathering room, a dining room, and an elevator. The outdoor was beautiful. It felt like you were in the woods, in the mountains. The landscaping was pretty, and it was quiet. I visited this facility

5 4 1

Stephen 2021-03-08 The Terrace at Mountain Creek didn't have any outdoor area. They had a couple of tables, but the other two places we looked at had outdoor areas that were actually enclosed where people could get outside and still be locked in. At this place, the outside was not contained. It was on a really hilly area and it had sidewalks for the residents, but a lot of them have trouble walking and getting around. The outdoor space was not good there. They didn't really let us come in. We only got to the entrance part of it and then we had to kind of walk around. We didn't get to see much of the inside of it because of the COVID situation. We went in the back door, and we got to see a room briefly. We were in there a lot shorter, and we didn't get to really see the whole thing. The other two places really seemed to be on top of it, and I didn't get that impression at The Terrace. I saw their memory care. I didn't really meet that much staff. I visited this facility

5 3 1

1005 Mountain Creek Rd, Chattanooga, TN 37405

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Reviews of The Terrace at Mountain Creek

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Assisted Living Reviews for The Terrace at Mountain Creek

February 09, 2022

By Concerned

I am a friend or relative of a current/past resident

I have never seen such an in organized team of “caregivers”. The staff does not communicate with family members, does not follow through on physician orders in a timely manner resulting in poor medication management. The residents must call to be let back into the facility — all keys were taken away and there is no door buzzer/access code/camera or phone number posted to call a staff member to let the resident back into their home. There is no transparency in pricing- we have been overcharged, and given a price increase prior to being there a full year.

Provider Response

Hi Concerned, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us so we may assist you in moving forward towards a resolution.

September 06, 2021

By Mary

I am a friend or relative of a current/past resident

My mother is currently living in The Terrace at Mountain Creek. She lived there before she moved to another facility. She loved it; it was great. The food was good. The activities were fun and good. The care was great, but then it was sold. There were at least three different management companies, in the two or three years that she was there. They had some issues with the State. They had worked those out, I believe. Mother still had some friends over there, and she wanted to move back on that side of town to be closer to family. We are going back, and it has not been an easy transition for her. The food is unhealthy and sometimes not even edible. The care, she doesn't see. There's one nurse that checks on her regularly, the rest of them do not. She has orders to be checked. Somehow they got it in their head that she was independent, and they leave her alone. There are a couple of care associates that come in and check on her, but overall she does her own blood pressure. They don't even have blood pressure cuffs unless someone has their own personal one. It appears that when her medicine is delivered, it's given to a nurse. She doesn't get it for 24 hours or more. He'll lock it up in the cabinet, and then it just appears in her room mysteriously the next morning. It has been disappointing to say the least. She was really looking forward to moving back, and it is not done well. I'm sure there's fault on our side too, but what prompted me was her crying on the phone the other night. I just got to do something to find another place. They should improve on staffing which is an issue everywhere; the food is horrible. The nursing care should be when there are orders that are phoned in, and they should be followed. As far as the care associates, they try. There's just not enough of them. The facility itself needs some upgrading. Her air conditioner has frozen or stopped working two or three times this summer. Overall, the things that we thought had been worked on and improved are not turning out to be that way. I've tried telling the management company, and it's impossible to get in touch with them.

Provider Response

Hi Mary, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like the opportunity to make this up to you. Please contact our manager so we can make your experience a positive one.

March 08, 2021

By Belenda

I am a friend or relative of a current/past resident

My sister moved into The Terrace at Mountain Creek about two weeks ago. She moved into a one-bedroom unit, and the staff there were able to accommodate her needs. They helped her get moved in and got everything that she needed arranged for, and she seems to be doing pretty well there so far. I only dealt with one staff and that was during her move-in, and she was very accommodating, very helpful, and very good. I don't live there, and I can't see it, but I did a virtual visit, and the apartment that she's in looked very nice and had been recently remodeled. They helped her get furniture for it and everything. The people there were pretty helpful with getting her settled in. The last time I talked to my sister was the end of last week, and she seemed to be doing fine. I don't know much of anything about the location. She wanted to be in town, so that's one of the reasons why we chose that location, because it's close to downtown Chattanooga, or at least accessible to Chattanooga.

Provider Response

Belenda, thank you for your kind words and this wonderful review!

July 09, 2019

By Rod M.

I am a friend or relative of a current/past resident

Our experience was terrible and we moved our loved one out after a few months of constant problems. We were willing to work out some of the kinks until we discovered how many issues there were with medications. It was down right dangerous. They do not have the staff to keep up with maintenance, cleaning, waiting tables or invoicing. If these employees are getting training when they start then they need a new training program. I feel bad for the remaining residents. Many more have moved out since we left and I know of 3 others planning to move right now. It's very sad. These people deserve to be treated better.

July 09, 2019

By GVick

I am a friend or relative of a current/past resident

The rooms were never cleaned. The nurses did not administer medications which resulted in my father going to the hospital. So glad to finally get him out of this place. Understaffed and scary place

June 27, 2019

By J Reed

I am a friend or relative of a current/past resident

Recently moved our mother out of there after just four months. Received none of the services promised, scary medication errors, constant staff upheaval, horrible management. Dangerous. Look elsewhere.

August 21, 2018

By I-Care

I visited this facility

The apartments are not wheel chair accessible. The apartment I saw the doorways are so narrow that the resident would not be able to access their refrigerator or even the bathroom! Exercise caution if your loved one is wheelchair bound. Keep looking. Also there is no outside access for those wheelchair bound. The apartments are spacious except the kitchen and bathroom, but if you can't get into the bathroom or kitchen, what good is it?

April 19, 2017

By Brooke Rosario

I am a friend or relative of a current/past resident

I don't know how this place got such great reviews. There staff is terrible. I know 3 employees that I would recommend highly and that is it. There staff is not helpful. They take to long to assist residence to the restrooms. 2 patients had fallen and were seriously injured that required hospital stays. One lady had a broken hip and had to wait 5 hours on an ambulance!! They serve a lot of sandwiches to residences that can't get out of their rooms. The relative I have fell multiple times and has broken bones. I think this facility is one of the worst places ever. I wouldn't recommend it to anyone.

November 08, 2016

By Cathy787662

I visited this facility

We went to The Terrace for a visit; we saw 2 of the rooms that we could possibly get for her. They have a library, they have Bingo, and they take them places to go eat lunch, shopping, or doctor’s appointments. They have a van. Everybody seemed really happy in there, and everything was doing OK. It’s one of the cheaper ones.

March 22, 2016

By Carole27

I am a friend or relative of a resident

My husband is very comfortable in The Terrace at Mountain Creek. The setting is wonderful. The staff is very caring, will bring his food when needed, and are very flexible and accommodating.

November 19, 2015

By Son and daughter-in-law

I am a friend or relative of resident

We recently moved my husband's parents from Kentucky to Chattanooga. After touring facilities we felt the best choice was The Terrace at Mountain Creek. This has proven to be the best decision we could have made. Karen and Mike patiently guided us in the process, making certain that the apartment was readied for my husband's parents. Jeff and John in maintenance were outstanding in helping us get everything in perfect condition prior to the move. We have interrupted Jeff many times and he is always so kind and helpful always ready to answer our questions. The entire staff at the Terrace has a great understanding of the elderly population and has made the move so easy. My husband's parents adjusted in a matter of days and absolutely love it at the Terrace! We did not know what his parents reaction would be to the move but the kindness, courtesy, and gentle encouragement by the staff has made this transition so easy. We occasionally pinch ourselves and say "We never imagined that this move could have gone this well". Thank you!

November 15, 2015

By Roger31

I visited this facility

I had a tour at The Terrace at Mountain Creek. It was fabulous; however, I was disappointed because the lady who gave me the tour didn't tell me that they didn't have an opening. I drove about an hour to get there, went through the tour which took about half an hour, and then drove half an hour back home for nothing. They had a wait of 30 days before they would have an opening. I like the facility, but I felt I was misled in going and given a tour when they did not have an opening. At that time, I was pressured for time to try to find a facility for my mom in a hurry, and I feel like I wasted my time going there. The patients that were there were very friendly. The staff was very friendly and very outgoing and seemed like they were in their niche because they were so happy at work.

July 27, 2015

By Ann Greever

I visited this facility

I am the daughter of a client at the Terrace. I had started my search in April and finally when my mother was more ready we chose the Terrace. We, my sis and myself and my mom went to visit 4 facilities. WOW! The Terrace won hands down. We did discuss all four with my brothers and sis and mom. We wrote prices and pros and cons of each facility and like I said the Terrace got it without a doubt. The facility is wonderful, there are great activities, the food is excellent and it is like dining out each meal. The Terrace is elegant yet home like. Now in just a few short weeks I have spent much time there with my mother as she is becoming familiar. We could not have asked for better care. My mother was actually in very bad shape when arriving and within just a few days she is back to being healthy. Each staff and client there has gone out of their way to be exceptionally nice to all of us. I could not have found a nicer place. A big thank you to The Terrace for doing your jobs well. It is obvious that you do care for your clients. Sincerely, Ann Greever

April 20, 2015

By John84327250

I visited this facility

At The Terrace at Mountain Creek, they have transportation if you want to go with them. It was very nice. Their host -- who was very nice -- escorted us. Food was very good. We went for lunch, and it was a very nice lunch. The service was nice. They got to your table in a reasonable amount of time. Overall, it was a very nice experience. The host showed us around. They have areas on each floor for people who sit down, watch TV, read, and get together with some of the other people who would come to visit you. They have rooms that look out over the valley. They have different sizes and pricing with each size. Those rooms were very nice, and some of them had fantastic views. Parking was no problem when we got there. The facility was very nice.

March 08, 2015

By Meryl1

I visited this facility

I was very disappointed with the Terrace. I felt that it was like built 30 or 40 years ago, and nothing has been upgraded. The apartments were not very enticing, it looked very old, and the appliances -- nothing was upgraded. It looked like all the original stuff. Also, we needed a walk-in shower or bathtub, and they didn't have that. But the facility itself, the grounds, and the atmosphere were very nice. The apartments were just very disappointing. They did invite us for lunch, and it was good. The meal was fine, and the director there was wonderful. I think they have to improve their apartments; for $50,000 a year, it doesn't make sense. The staff was wonderful. I had no complaints about them.

January 26, 2015

By Caring100689750

I am/was a resident of this facility

I've been here at The Terrace at Mountain Creek for a couple of months already. It's good, and I liked it because they have better pricing point than the other places in the area, and the location is good. It's convenient to my job. They took us out to view their Christmas lights, and they take the residents to Wal-Mart twice a week. The food is good, and it's three meals a day instead of just two. The staff is very good and very friendly. The cleaning and the maintenance are pretty good. The thing that we don't like is my husband is a bilateral amputee above the knee, he is wheelchair bound, he has no ability to ambulate, and the bathroom is very tiny. They definitely need to remodel their rooms and make all the rooms wheelchair friendly, and it is not power wheelchair friendly at all in the apartment that we are in. The apartment overall is large, and the rooms are very large, just not the bathrooms. The bathrooms need to be remodeled and resized; I mean major remodeling.

July 21, 2014

By Bev9

I am/was a resident of this facility

I believe this is as good as it gets. If you are bored, it's because you don't get involved in the many varied activities provided. And the staff are always kind, courteous and helpful. Food is good and served three times a day

August 20, 2012

By brandyb1

I am a friend or relative of a resident

well to begin this is a place where a friend of my family lives. She does enjoy her stay at this facility. I came to visit her on occasion. The first impression is the lady at the front desk, she was very polite and helpful. her positive attitude made me more comfortable. While visiting her i was able to do some activities that were planned by facility. That was nice. My overall thought on the techs helping were they were helpful and seemed to like their jobs. But the one thing i was sure that they were understaffed they really need more help. I overheard some of the nurses gossiping about other employees, i thought that was not professorial at all. But my overall experience was a good one, the lack in sympathy from one nurse did make me a little upset,but some people are just like that. The place was pretty clean, and nicely decorated.

June 22, 2012

By chipper3

I am a friend or relative of a resident

When we first moved him to the assisted living side of The Terrace I was thankful at the attitudes and offers of condolence that were extended to me and my family. We had specifically chosen The Terrace thinking that some time in the future Dad would need to be taken care of with greater diligence than we were able to provide. I was a bit disappointed that more assistance was not provided when it came time for the actual move. I am not sure why perhaps it was due to his realization that he was getting old and was no longer able to take care of himself but his attitude turned quite sour toward those who were put in charge of providing that care. Specifically, he became verbally abusive to his health care providers. I was once again encouraged, however, that they remained professional and businesslike and did not seem to allow his attitude to change their demeanor.

April 25, 2012

By pinkangel06

I am a friend or relative of a resident

The Terrace at Mountain Creek is the best facilit for residents at the retirement level or the assisted living level. They are friendly, well organized, well maintained, and have excellent staff who treat you like family. It is a very safe environment and there is always activities for the residents at all ages and abilities. They encourage family time, having programs during the holidays and programs and activities during the week. There are three wings, retirement, assisted, and alzheimers (called memory care).

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Independent Living Reviews for The Terrace at Mountain Creek

May 15, 2022

By Mary

I am a friend or relative of a current/past resident

The Terrace at Mountain Creek is very nice. It's got beautiful surroundings and the staff and the people are very friendly. My brother's apartment has a little kitchenette and a sitting room with three windows. It's very bright when the sun shines in. The dining area is bright, clean, and stylish, too. It looks like a little cafe. It's got a little bar area where you can order food, then there's the fitness room, and the activity room. They have a physical fitness team that comes in each day. They have activities going on all week and several times a month. It's a wonderful value for the money and we could easily afford it.

March 04, 2022

By A.Jean

I visited this facility

We visited The Terrace at Mountain Creek and it was nice. I liked it up in the mountains. By January time, the trees were a little bit bare, but in the summertime, we'll probably just see the trees and that's all. But it is kind of old for me. It looked like it had been there for quite a few years. It is a large building. The room was nice and livable. I didn't get the hominess of it. The lady was very nice on the tour. I didn't see or meet with the residents, though. We entered a side door. My daughter asked about the front, and she took us there. The building itself was beautiful. It was really nice outside. I didn't see a courtyard from the inside looking out, though. They have a laundry room down the hall. The room has a nice refrigerator, and they have what anyone would need going to the dining room for three meals a day. We saw residents sitting at a table, playing games or something.

September 17, 2020

By Joel

I am a friend or relative of a current/past resident

My mom moved into the Terrace at Mountain Creek. She has her own apartment. She's good. I saw a video of the community.

October 08, 2019

By James

I am/was a resident of this facility

The Terrace at Mountain Creek is a good place. My room is real nice, and it's been updated. It's a fairly new place with carpeting and nice wood floors. It's neat. The staff is pretty good. They have decent food, but it could be much better.

March 13, 2018

By Sharon Kirk

I visited this facility

I was very impressed with this community. I was given a very good tour and ate lunch as well. The food was very good and was just the right temperature when I got it. The wait staff were friendly and made sure I was satisfied. The rooms are very spacious and have a beautiful view of the mountain. The lady who took me on the tour was very helpful and seemed love what she did. She introduced staff and residents to me as we walked around. The residents all seemed to be engaged in conversations during lunch and as I toured the community they were engaging in bingo. The community had many advantages that made me really consider this community for my parents. The chef meets with the residents once a week and lets them choose what meal they would like the following week. I was very impressed that they are given a voice in what they want to eat. I was also impressed that they have nurses in the building 24 hours a day, this gives me peace of mind that if something were to happen to my parents a nurse could assess them immediately. The last thing that I was impressed with was that their Marketing department is in the building 7 days a week which makes it very convenient for those of us who work Monday thru Friday. I would recommend this community to everyone looking for a safe clean place for their parents.

May 10, 2016

By JudyWAULX

I visited this facility

We visited The Terrace at Mountain Creek. It was very nice and a little dated, but they’re taking care of it. We spent time with a girl who was extremely nice and showed us some things other than the rooms. She really gave us a nice tour of the place. It seemed that they have a wide variety of people. They were having a program in the afternoon where the people had gathered in their dining room. It was full. The people really came for this program, and I was really impressed that ladies with walkers would forego their nap in the afternoon to attend. The entertainment was excellent. We hung around there for a bit and listened. The location of it is really nice. It’s in the woods almost and not really an easy drive to get in and out of there, but once you’re up there on top of the hill, it’s nice. You look out all the windows and see a lot of trees all around you.

July 20, 2015

By Caring110682250

I visited this facility

My visit at The Terrace at Mountain Creek was very disappointing. The facility in general was tired, worn out, not particularly clean, and badly in need of renovation. The floor plans were not to my liking. The rooms certainly weren't too big. I was looking for a larger place. The problem with the rooms was there were very few that had either a balcony or a patio or a terrace. That's a deal breaker for me; I won't consider a room that doesn't have some place I can be outside. The outside facilities are nonexistent. There's no outside recreation area to speak of. It's built into the side of a mountain, and it's an unfortunate piece of geography. It just didn't come close to meeting what I was looking for. There were no fitness facilities. Unfortunately, of the two people that had been scheduled to show me around, neither was available when I arrived, which was disappointing. The person that did show me around was not very helpful or knowledgeable. Eventually, I caught up with somebody else who was of some more assistance. The dining area wasn't particularly attractive.

May 31, 2015

By Anonymous111697050

I visited this facility

The staff at The Terrace was wonderful. They gave me a tour, and everybody welcomed me. They also took me to lunch. They were very cooperative and helpful. It looked very nice. They had several activities like bingo and puzzles. I liked the location. The people were friendly, and the food was good. They had a nice atmosphere.

August 26, 2013

By caring08151

I am/was a resident of this facility

My wife and I are at The Terrace at Mountain Creek. My wife is the principal resident and is with assisted living. I'm in independent living. I take care of my wife here. If she has to move to the memory care unit, it's going to be very easy for me to visit her because that unit is just down the hall. I don't have to walk or take a taxi or anything like that. The price of the facility's services is within the range of our budget. The apartments are spacious and the arrangement is convenient. The surroundings are quite pleasant too. The dining room is attractively set-up. They provide 3 meals a day, few snacks. For us though, we enjoy the pleasure of being able to do some of our own cooking. They permit light cooking such as making cheese or using the microwave to heat water or make some simple dishes. Such regulations are compatible with our lifestyle. The facility provides many different activities as well as transportation to doctor's appointment and for shopping if you don't have an automobile. The employees are very attentive and busy. They're not overworked, so I don't feel guilty about asking help from them in different ways. This is working out very well in our experience. I would very definitely recommend this facility to others.

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Memory Care Reviews for The Terrace at Mountain Creek

November 30, 2021

By Resident's POA

I am a friend or relative of a current/past resident

Management asked to meet with me about my family's concerns, and we met today. I appreciated their open communication and addressing every one of our concerns. We met for nearly an hour and a half and took all the time we needed to feel comfortable and to answer all of our questions. Communication lines are open going forward, as well. Staff has been hired to oversee memory care and to reintroduce activities and enrichment. The unit has also been cleaned and items are being purchased to brighten the community and dining rooms.

Provider Response

Resident's POA, we appreciate you sharing your feedback and are honored to serve you and your loved one. Thank you for the kind words. We are always open to feedback, so if there is anything else we can do to improve, please let us know. Thank you, The Terrace at Mountain Creek

November 29, 2021

By GladysP

I am a friend or relative of a current/past resident

We are currently seeking another place for our loved one. 1. Cleanliness-never cleaned, bugs, toilets -use your imagination. Floors are never swept or mopped, 2. Food-no chef, the last 2 have resigned, never delivered on time, meats are tough and require a sharp knife. Sandwiches are severed often. 3. medicine is not given at the proper time. 4. NO activities 5. Memory care residents are placed in a common area to sit all day. 6. Chairs for residents smell of urine. Take tour, look in the rooms, check out the floor

Provider Response

Hello GladysP, We are disappointed to hear you have had a less than stellar experience with our community. We pride ourselves on being the best place a senior has ever lived and it sounds like we didn't meet your expectations. Please know that we are reviewing your comments as a team and take them seriously. Thank you, The Terrace at Mountain Creek

October 21, 2021

By Kay

I visited this facility

I went to look at The Terrace at Mountain Creek. The facility was nice. It was up on a hill, kind of in a wooded area, very pretty. The staff members were good; I like them. The inside, walking inside, it had like a mountain lodge kind of feel to it. The dining room was nice. They have a hair salon, a physical therapy room, a gathering room, a dining room, and an elevator. The outdoor was beautiful. It felt like you were in the woods, in the mountains. The landscaping was pretty, and it was quiet.

Provider Response

Kay, thank you for your kind words. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 08, 2021

By Stephen

I visited this facility

The Terrace at Mountain Creek didn't have any outdoor area. They had a couple of tables, but the other two places we looked at had outdoor areas that were actually enclosed where people could get outside and still be locked in. At this place, the outside was not contained. It was on a really hilly area and it had sidewalks for the residents, but a lot of them have trouble walking and getting around. The outdoor space was not good there. They didn't really let us come in. We only got to the entrance part of it and then we had to kind of walk around. We didn't get to see much of the inside of it because of the COVID situation. We went in the back door, and we got to see a room briefly. We were in there a lot shorter, and we didn't get to really see the whole thing. The other two places really seemed to be on top of it, and I didn't get that impression at The Terrace. I saw their memory care. I didn't really meet that much staff.

Provider Response

Hi Stephen, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

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Questions about The Terrace at Mountain Creek

What ongoing training does the staff receive in dementia care?

The staff attends monthly staff meetings which implement a training piece specifically addressing dementia and memory care needs. They are also required to take online courses through a senior care training program. We are also constantly training on redirecting and handling behaviors associated with memory loss.

Describe the overall population of assisted living residents at The Terrace at Mountain Creek. What is their average age? What are their favorite things to do?

Average age is around 84. Our assisted living residents love to play corn hole, bingo, and cards such as bridge and poker. The ladies enjoy painting and jewelry making class. They also enjoy music performances and church services.

What programs or activities does The Terrace at Mountain Creek offer to enrich residents' well-being?

We offer devotionals, bible studies, church services, exercise classes, evening prayer, and ping pong.

What places are near The Terrace at Mountain Creek or within walking distance for assisted living residents to enjoy?

While we do not have anything within walking distance, we do have many stores and restaurants close by. We are very close to Walmart, Aldi, McAllister’s Deli, Dollar Tree, Mexican Restaurants, Chinese Restaurants, etc. We make weekly trips to many of these places.

What transportation services does The Terrace at Mountain Creek offer to assisted living residents?

Assisted Living residents are allowed to have their own vehicles at The Terrace, however, we do offer a handicapped accessible bus to take residents to appointments, run errands, go to restaurants, etc.

What makes the chef or dining program at The Terrace at Mountain Creek exceptional? What kind of menu can assisted living residents expect?

The Terrace offers a restaurant style all day dining experience. All of our residents are served by a waiter/waitress just like they would be in a regular restaurant. All meals consist of fresh, made from scratch recipes and we also offer an “always available” menu that can be ordered as a substitution or an addition to the entrée. Our residents can order off of the always available menu any time that the kitchen is open (7a-7p).

What safety features or security measures does The Terrace at Mountain Creek offer to assisted living residents?

We offer call pendants and emergency pull cords to our residents. The front desk is staffed from 6a-10p and we are also implementing the accushield program which will vet all of our vendors and track all of our visitors on a daily basis.

How does The Terrace at Mountain Creek keep residents' families informed about their loved ones?

We have monthly family nights as well as a monthly newsletter that gets mailed and e-mailed to all family members. We also have e-mail and text blasts to update on any important information throughout the month.

What is the care staff-to-resident ratio at The Terrace at Mountain Creek during daytime and nighttime hours?

The Terrace at Mountain Creek takes special consideration for all of our residents needs while creating staffing schedules. Our staffing needs change as resident needs change.

If The Terrace at Mountain Creek accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We do accept pets as long as our residents are physically and cognitively able to care for them. We have a fenced in area in the back of the building where dogs may play off of a leash.

What ongoing senior care training does the staff receive?

The staff attends monthly staff meetings which implement a training piece during the meeting. They are also required to take online courses through a senior care training program.

Describe the overall population of independent living residents at The Terrace at Mountain Creek. What is their average age? What are their favorite things to do?

The average age of our independent living residents is around 80. Our independent residents like to do many of the same activities that our assisted living residents do. They enjoy going out to eat, playing cards, ping pong, and cornhole. Several of our independent residents are still driving so they like to get out and about as much as possible.

What places are nearby for independent living residents to enjoy?

We are close to many shopping areas and restaurants such as Walmart, Northgate mall, and fast food as well as sit down restaurants. We are also very close to downtown Chattanooga which hosts shopping restaurants, parks, etc.

What are some recent off-site events that the community activity director at The Terrace at Mountain Creek has organized?

Trips to the Coker Tire Museum, Home Folks restaurant, Medal of Honor Museum, Hamricks shopping, and more.

What transportation services does The Terrace at Mountain Creek offer to independent living residents?

Independent Living residents are allowed to have their own vehicles at The Terrace, however, we do offer a handicapped accessible bus to take residents to appointments, run errands, go to restaurants, etc.

What makes the chef or dining program at The Terrace at Mountain Creek exceptional? What kind of menu can independent living residents expect?

The Terrace offers a restaurant style all day dining experience. All of our residents are served by a waiter/waitress just like they would be in a regular restaurant. All meals consist of fresh, made from scratch recipes and we also offer an “always available” menu that can be ordered as a substitution or an addition to the entrée. Our residents can order off of the always available menu any time that the kitchen is open (7a-7p).

What common areas are available for independent living residents?

Front lobby, library, activities room, bistro, beauty shop, and back lobby.

What safety features or security measures does The Terrace at Mountain Creek offer to independent living residents?

We offer call pendants and emergency pull cords to our residents. The front desk is staffed from 6a-10p and we are also implementing the accushield program which will vet all of our vendors and track all of our visitors on a daily basis

If The Terrace at Mountain Creek accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We do accept pets as long as our residents are physically and cognitively able to care for them. We have a fenced in area in the back of the building where dogs may play off of a leash.

Does The Terrace at Mountain Creek work with an agency or registry to provide nursing and medical assistance as needed?

The Terrace strives to have consistent staff employed directly by The Terrace. In an emergency situation, we would discuss the pros and cons of using an agency or registry and proceed in the best interest of our residents.

How many staffers are on duty in the daytime and overnight?

The Terrace at Mountain Creek takes special consideration for all of our residents needs while creating staffing schedules. Our staffing needs change as resident needs change.

What safety features or security measures does The Terrace at Mountain Creek provide to protect residents who wander?

Our assisted living takes wandering very seriously. If a resident starts to exhibit wandering behaviors (and attempting to exit the building) we would conduct an immediate care plan meeting with the family to discuss safety and the possibility of transferring to our secure memory care neighborhood.

What programs or activities does The Terrace at Mountain Creek offer to keep residents engaged? How does the staff engage residents' long-term memories?

Brain exercises, games, aroma hand massages, spelling bees, sensory games, gardening, guessing games, noodle tennis, science experiments, charades, etc.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our nursing director does an initial assessment along with recommendations from the residents physician. Our nursing staff and care staff constantly monitors our residents and a repeat assessment is done as need or every 3 months depending on the situation.

What techniques does The Terrace at Mountain Creek use to support memory care residents during mealtimes?

The Terrace has a small, intimate dining room for our memory care residents. We use colored plates to stimulate appetite and are able to use the hand over hand method to assist in feeding.

How does The Terrace at Mountain Creek keep residents' families informed about their loved ones' health?

Families are invited to be a part of the quarterly care plan meetings as well as their IDT meetings. We stay in constant communication with family members if there are illnesses or declines happening.

Describe the neighborhood around The Terrace at Mountain Creek. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

The Terrace at Mountain Creek is nestled in the foothills of Signal Mountain, TN. We have a long driveway off of the main road so our building feels quiet and peaceful. However, at the end of our driveway you will find convenient businesses, restaurants, homes, neighborhoods, and apartment communities.

Is The Terrace at Mountain Creek affiliated with a hospital if more care is needed?

The Terrace is not affiliated with any hospitals. If our residents need more care, they have the right to choose which hospital or skilled facility to go to

Costs for The Terrace at Mountain Creek

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Services and Amenities of The Terrace at Mountain Creek

Costs

Entry Fee
Assisted Living Starting At: $2900/month
Independent Living Starting At: $2000/month
Memory Care Starting At: $4000/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Studio Apartments

General

Resident Capacity: 119
Minimum Age: 55

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About The Terrace at Mountain Creek

The Terrace at Mountain Creek is a 119 apartment senior living community that provides a variety of options for independent living, assisted living and memory care. The community features restaurant-style dining with three delicious meals daily, weekly apartment housekeeping, weekly linen and laundry services, and trained staff on-site 24 hours each day for assistance with daily life tasks such as dressing, bathing and mobility. For those seeking senior living, there are no long-term leasing commitments or restrictive buy-in fees required. The inclusive pricing model helps older adults and their families confidently plan for the cost associated with senior living services.

What Makes Us Special

Provision Living believes that older adults deserve the opportunity to live healthy, happy, purposeful lives that include connection to family, friends and community; easy access to supportive services; and an environment that supports personal independence and growth.

The Terrace at Mountain Creek

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Assisted Living Reviews for The Terrace at Mountain Creek

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Memory Care Reviews for The Terrace at Mountain Creek

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