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Gardens at Sumter

2065 McCrays Mill Rd, Sumter, SC 29154

(800) 558-0653 (Call a Family Advisor)

3.7

(17 reviews)

Offers Memory Care and Assisted Living

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Reviews of Gardens at Sumter in Sumter, South Carolina

3.7

(17 reviews)

  • Facility

    4.2

  • Staff

    3.6

  • Food

    3.9

  • Activities

    3.7

  • Value

    4.1

Renee

5

November 6, 2022

I am a friend or relative of a current/past resident

Gardens at Sumter has a very friendly, very outgoing, and very caring staff. Their interaction with the residents is very good. They would stop and ask them if they needed anything. They are good. The room Mom is in is a lot larger than what we expected. All the meals are provided and she can have snacks if she wants. They have two dining areas that they could choose to go into (either one) and then the kitchen was in between. The grounds are well kept, too.

Ruth

5

August 25, 2022

I visited this facility

Gardens at Sumter was nice and clean. They did not have kitchenettes in the rooms and the apartments weren't quite as homey as the other place we visited, but they still were nice. Plus, they smelled good. The lady that took us on a tour was nice and very informative. She answered all the questions that we had. The dining room was spacious and nice, too. They had a couple of patios out there.

jenyj89

5

June 8, 2022

I am a friend or relative of a current/past resident

The Gardens at Sumter is clean, bright and welcoming. The staff is wonderful and always helpful. My Mom is settling in and has called a few times but is much calmer now. They have plenty of activities, including an upcoming family picnic for July 4th. There is a beauty salon and ice cream parlor on-site. Windows in each room make it bright and the screened porch is nice. I would recommend The Gardens highly, in fact it was recommended to me by an acquaintance. A++.

Provider Response

Jenyj89, thank you for your review. It is great to know that you would highly recommend us. Thank you for letting us care for your loved one.

Wynn Dee

5

June 8, 2022

I am a friend or relative of a current/past resident

They had activities at least 2 or 3 a day for residents. A calendar was placed on their wall. The staff took pictures and sent them to me during COVID when we could not go into the home. This meant a lot to my family and I! They had several vendor/craft events where the families could take their loved ones and attend and buy crafts and food. They allowed our small grandchildren to visit as well. In the end, Edgar was blind and I tried to go daily at night to help feed him.but sometimes I couldn’t. The staff went above and beyond by making sure someone assisted him or fed him. The employees were easy to talk to and we became a little family within the Gardens.

Provider Response

Thank you Wynn Dee. These precious thoughts made my day. I will share your sweet words to the staff. To be considered family is one of the highest compliments.

Sumter Resident

5

June 8, 2022

I am a friend or relative of a current/past resident

My mom is so happy here. She loves Keesha, the director. The girls take good care of the people that live there.

Provider Response

We appreciate your positive feedback. Thank you for letting us care for your loved one.

Lady Pilot

4

June 8, 2022

I am/was a resident of this facility

We got a new executive director in January of this year (2022). Please note that the bad reviews were all written when the former exec director was here. We are blessed to have the new executive director!! There is a night to day difference in EVERY aspect of the facility since she has come. She works hard and is willing to do any job that any other employee does. She has always told us the truth. If there is any issue or concern she will address it and fix it IMMEDIATELY if possible. She listens to all residents and has an "open door" policy for any resident who wants or needs to talk with her for whatever reason. She has overseen the painting of the rooms & hallways & getting new flooring in the whole building. I would choose to live here just because of this outstanding director. The activities director is also the best. She keeps us going here and constantly comes up with activities for us (games, movies, parties, celebrations, crafts, entertainment [live music, church groups, young people dancing] and much, much more.) She is also one who we can count on to tell us the truth & she does what she says she is going to do. The Gardens is now a happy place and "the future's so bright we've got to wear shades!"

So Much Better

5

June 6, 2022

I am a friend or relative of a current/past resident

Things are so much better now. We have a new executive director. She is always available to hear our concerns. The caregivers really care about us. I am very please to have my aunt at Gardens at Sumter. My family made the best decision.

Provider Response

Thank you for your kind words. Thank you for allowing us to care for your loved one.

Linda

4

March 22, 2022

I am a friend or relative of a current/past resident

My mother has moved into Gardens at Sumter. She's in memory care. Everything is going fine. They seem to be attentive and caring. Her room is alright. She's sharing a room right now and it's the first time we put her in a semi-private room. Everything looks like it's taken care of. The food seems nutritious, and she's eating well. As her stay is extended longer, I probably would recommend it and right now, I would.

Johnette Doe

1

September 1, 2021

I am/was a resident of this facility

This place used to be great. The current director is horrible. She lies every day. People run out of meds all the time. We don't know where the money is disappearing to. She talks to us like we are preschoolers. No one can stand her.

upset cousin

2

August 11, 2021

I am a friend or relative of a current/past resident

The van that takes residents to appointments is not running so appointments are being rescheduled or canceled. It’s ridiculous, they blame “corporate”. They are short on staff, don’t have the Psychiatric care they promise. The medicine is always wrong.. and they blame “changing programs”.

Rosanna

2

November 8, 2020

I am a friend or relative of a current/past resident

My dad was at Gardens at Sumter and I would not recommend that place at all right now. During the past year, with the coronavirus, of course they didn't have any extra activities at all, no one was able to enter the facility, family or otherwise, you couldn't even go to the window. It was very, very strict. But prior to that they offered bingo, they had a preacher that came in and preached on Sundays, and they had a choir director that came and played the piano, and she was there once a week. They had an activity director that tried to have some kind of interaction with the residents. There was just a small handful of people that actually participated, my dad being one of those because he loved playing hangman. They did that, they always had a movie where they'd pop popcorn and have an old fashioned movie that they all seemed to like. They did things with the residents, but they didn't go out of their way to get the residents involved. They posted it on the board, but most of them didn't read the board, and the print was so small that you couldn't read it, and that was something I brought to the activities director. They were always asking for suggestions. It was almost like they needed it, but they didn't want it. It didn't go any further than putting it in the box. I was able to dine with my dad. I would say that their food was good, it was very healthy and nutritional, and they did a good job with that.

Puzzled and Horrified

2

March 2, 2020

I am a friend or relative of a current/past resident

I certainly am not starting my review off with negative remarks. The Gardens at Sumter has previously been a place that has given my family peace and comfort knowing our loved one was well taken care of , known by the staff and genuinely had respect for patients there. I could believe anything the employees told me also. Much to my sorrow I don't know what has happened there in the last 1 1/2 years. There is lots of turnover there! The most amazing thing is how a patient doesn't get there medication, not on time NOT AT ALL! My family member has twice not had a certain medicine for 4 days at a time and I was told it hadn't come in from pharmacy,of course I checked with pharmacy and was not true. Now the latest they are not giving our loved one ANY of medication, which her family was not notified by staff ,there is supposedly a paper problem, but the medicine is there and orders for them to give our family member. It does no good to try to talk with management because they are always on the phone, in a meeting and will return my call which I am still waiting. I also left message on line with Corporate and still haven't received a call. I want to know what has happened to the loving, caring, organized, clean,respectful home we started with? In my working years I've always found out (known) it starts at the top. Management needs to care, be honest and respectful and see what can be done to make it better!!

Karen Byrd Parker

5

October 25, 2019

I am a friend or relative of a current/past resident

My father has been at The Gardens since July. We are very happy with it. It might have all the fancy amenities that the more expense places do, but the staff are excellent to my father. They are extremely friendly when we visit. They also don't nickle and dime every little thing they do for my Dad. The Gardens are much better than the previous assisted living facility he was in.

Harry

4

March 23, 2019

I visited this facility

I didn't care for Gardens at Sumter. I saw a woman with her head hung down in her wheelchair that nobody seemed to care about and a friend's relative fell out of the wheelchair just a week before my visit. The staff during the tour was very nice and took me around the whole place. It was fairly clean, but it's a little decrepit compared to some of the others. They need to renovate the facility. The dining area was relatively small.

RS

2

October 2, 2018

I am a friend or relative of a current/past resident

My friend was at Gardens at Sumter. We didn't feel that they were adequate to take care of Alzheimer's patients who have special needs and who are aggressive. They were not allowed to give shots over there. He wasn't getting the care that an Alzheimer's patient needs as they advertised. Because of his aggressiveness, they were going to make him leave unless we provide somebody to sit there with him from 8:00 in the morning to 8:00 at night. They don't have the proper training for their people, and I don't think they care. I would not recommend putting a patient over there. It had assisted living in a separate area and it had four wings, which were nice. I know some people who stay there. The Alzheimer's unit had a fence surrounding it so they can't get out. It's a secured area. It's a very nice facility. They had a common area, a nurse's station, a place where they sit and eat, a little sitting area, and a sun porch. The rooms were nice. Some were single rooms and some were double occupancy. My friend had a single room and it was nice. The rooms go all around this common area and the nurse's station is in the middle. It's set up very nice. They have a place where they bathe him and they have a place where they wash their clothes and bedding. They have a big room where they have chairs and people can go in and have entertainers and speakers. They have beauticians and barbers come over and they have a cafeteria. They have activities in assisted living, but none in the Alzheimer's unit.

cocoa_natta

5

May 18, 2017

I visited this facility

I just want to say I love this community! My mother is now a resident and I couldn't be more pleased with the service the friendly staff and the sweet ED Ms Clark!

Barbara85360950

2

March 31, 2015

I visited this facility

I looked at McElveen Manor for my sister. It didn't give me that warm fuzzy feeling like the other facility. It was OK and clean, but the staff was not as friendly as the staff in the other facility. They didn't seem to take a lot of interest in what I was looking for and what I was asking for, so they didn't assist me. Their accommodations were pretty spacious, but it was just one big open space with the exception of the bathroom. The bathroom is the only thing that is separated. Everything else was just altogether, i.e., the bedroom, the little sitting area. It doesn't give you that feel of an apartment-type living.

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Services and Amenities of Gardens at Sumter in Sumter, South Carolina

Costs

  • All Inclusive Rent

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: Yes
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals

About Gardens at Sumter in Sumter, South Carolina

Gardens at Sumter offers seniors an all-inclusive lifestyle that provides assistance with activities of daily living, such as medication management, transportation and personal care. Service is available 24/7, and Gardens at Sumter ensures that you or your loved one receives care in a comfortable and engaging environment. Gardens at Sumter takes a holistic approach to caring for those with Alzheimer’s and other forms of dementia. We pair this individualized care with our life-enrichment activity program, designed to keep our residents active, fulfilled, and engaged.

We also offer respite care, or short-term stays, which is a good option for seniors who want to give their normal caregivers a break, recover after surgery or other medical issues, or simply want to test the waters before making us their new home. Our respite guests will receive all the same benefits as our full-time residents.

Map of Gardens at Sumter

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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