The Waterford at Dillon Pointe

We have chosen The Waterford at Dillon Pointe for my mother because of their pricing. Also because they're very friendly and accommodating to her. My mother is enjoying it; she is meeting new people there. She also says the food is good. From the beginning, the staff members were very friendly, very reassuring, and helpful. Even the other residents are helpful.

We visited The Waterford at Dillon Pointe. The staff was very knowledgeable of the care level that my mother would need. They were doing remodeling so they keep it current. It's beautiful. The location was easy to get to. The grounds were very well-kept. Their apartments and rooms were spacious and most of them were big in size. They had a couple that were a little small, but for the most part they were ample rooms. They have movie nights, crafts, they play Bingo, and once a week trips where they go out to town or to Wal-Mart. They provide transportation. The pricing was within my mom's range. I only got to meet the one person who was the director, and she was very knowledgeable.

I was not impressed with the administration - caregivers did seem nice but rough looking administrators made me uncomfortable.

My mother is in The Waterford at Dillon Pointe. The rooms, food, dining area, staff is great, and security are good. We considered it because of the activities, the staff ratio, the size, and the number of people. The have lots of activities all day long. It is a little bit expensive, but it is worth it.

I really liked The Waterford at Dillon Pointe. The staff was really friendly, and the families were out doing things. The people that were there were friendly and happy. Everything there was perfect. I liked the one-bedroom. Waterford was very clean, and I felt very comfortable there. I felt like it was a place that I could go to the director or management for any problems. The only drawback was that there were only 30 people, and I like the idea of being in a larger group.

My mom is at The Waterford at Dillon Pointe, and she's getting some therapy and strength back. I have pros and cons about it, but Mom likes it. We had a resident sit at our lunch table the other day, and she and her family were asking Mom, "How long have you been staying there, and do you like it?" and Mom said, "Oh, they treat me like a queen." My problem is she basically has no short term memory, and she doesn't remember lunch, breakfast, and dinner. I'd say "Did you get your shower today Mom?" and she will say no, and I'm afraid that they'll say they're overworked. I wish there was a way that every couple of weeks, they could tell me that my mom refused her shower or have her hair washed all week because that's how she was in the house. But now she's in a facility that can sit her in a chair in the shower and get her cleaned up, and she needs that incontinence washed off of her every day or she's going to get infected, have bedsores, or diaper rash. They tell me she's on a one or two hour potty break, but every time I come, she soaks through her pants. I supplied them myself the bed pads that you use in the hospital with a note that says "Please put mattress protector before she lies down." It's little things like that. Also, Mom is like in a tomb when she's in her room, and her roommate has a queen-sized bed in there, so it's not easy getting around in the room since there's no space in the center like a normal companion room should have. You can't turn around in Mom's room, and she's only got a quarter of it, so I shouldn't be paying for half of it. You just want the best for your family. My mom likes the people there and kids with them. She's not really an outgoing person, but she's become one since she's been there. The administrator would hug her, and they care for their people. I would just want to see a list of what they actually do with her during the day.