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HarborChase of Rock Hill

1611 Constitution Blvd, Rock Hill, SC 29732

(800) 558-0653

Verified Partner

4.27

(22 reviews)

Offers Memory Care and Assisted Living

Photos of HarborChase of Rock Hill

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Reviews of HarborChase of Rock Hill in Rock Hill, South Carolina

4.27

(22 reviews)

  • Facility

    4.2

  • Staff

    4.5

  • Food

    4.5

  • Activities

    4.4

  • Value

    3.6

ALZFighter14

1

December 31, 2023

I am a friend or relative of a current/past resident

I’m sharing our experience with HarborChase of Rock Hill, South Carolina. My father was a memory care resident from December 2022 through February 2023. Choosing a community for your loved one living with a debilitating illness like Alzheimer’s is incredibly difficult. My family chose HarborChase because they led us to believe they had the experience, competency, and compassion to care for memory care patients at all stages, including those in later stages of Alzheimer's, like my father. Unfortunately, that was not our experience. After moving my father in, our family visited him frequently. We noticed that he was often in dirty clothes or clothes that didn’t belong to him; we labeled all of his clothes upon his move-in, per HarborChase policy, so this was surprising. We routinely confirmed the bathing and hygiene schedule, because it did not appear that he was bathed regularly or that his teeth were regularly brushed. During one visited, his entire mouth was stained black because he had found and chewed on a black marker while unattended for a period of time. There was urine on his bathroom floor on more than one occasion, and his bathroom soap dispenser was empty for the first couple of weeks after he moved in. In addition to the incidents above, the medical team repeatedly messed up his medications. We spoke directly to the medical director each time this happened, and despite our repeated concerns, the errors continued. Alzheimer’s, especially in later stages, is known to cause behavior changes. HarborChase alleged that my father became “combative” as a result of the disease progression and repeatedly sent him to the emergency room. However, my family did not witness this behavior, and neither did the external hospital staff, hospice care, or other healthcare workers who treated him. When we shared our HarborChase experience with them, they were surprised that a memory care facility was unable to manage his care based on the behaviors they saw. They also expressed surprise at the amount and frequency of the injuries he experienced onsite. My father repeatedly suffered head injuries at HarborChase that sent him to the hospital. Hospital and medical staff expressed surprise that one patient had so many injuries in such a short amount of time. Our family understood that 24/7 supervision of all residents was unrealistic, but none of the HarborChase staff or management ever seemed to witness these injuries. After one of the last head injuries in his room at HarborChase, my family found bloody bed sheets on his bed nearly a week after the incident occurred; he had been sleeping on those sheets for days. While the staff generally seemed kind, they constantly appeared to be stressed and overworked. We believe this contributed to the issues my father/we experienced. When we shared our concerns with HarborChase of Rock Hill management, they were consistently condescending and dismissive. The executive director was especially difficult during these conversations. She raised her voice several times during discussions about my father’s care, at one point causing a family member to break down into tears. Following that exchange, the executive director called my mother to complain that she herself was the one who had been mistreated. Working in this environment cannot be easy, but we were appalled that this is the type of behavior that HarborChase considers leadership. Our experience with HarborChase of Rock Hill was worse than we could have imagined. The lack of care shown to my father was disheartening, and the lack of compassion from the management team made this very sad and challenging time even worse. On a tour of the community prior to my father’s move-in, a member of the management team member said that they would rather be allowed to wander off in the woods than be placed in memory care. We wanted to believe this was a poorly considered and insensitive joke, but looking back, this should have been a warning about the attitude of management and level of care provided at HarborChase of Rock Hill.

Randy

5

July 10, 2022

I visited this facility

I like Harbor Chase of Rock Hill. The tour was very thorough. I just got a good feeling about it, like everything from all the facilities to the location. The workers are extremely friendly. The person who took us around was knowledgeable, friendly, and caring. I've been to several events there where the food was presented. They have a small but functional outdoor space. It's well-kept and well groomed. They have a gazebo, a garden area, and a little sidewalk.

Rick

5

February 2, 2022

I visited this facility

We toured HarborChase of Rock Hill and thought it was great. They were very professional, they were very caring and they were very responsible for taking care of the people that were there. It felt very home-like, it was very comfortable, it was a very non-sterile environment. It felt more like you were in your own house than you were in a facility. The rooms are comparable to other places in the area there. They're small, but they do that on purpose because they want people out and about. They don't want them in their rooms. And they did a really good job of providing external activities for the people that live there. So they would be out and about rather than just sit in the room waiting around to educate. They go on field trips, they have activities in the morning and activities in the afternoon that change pretty much every day. They have dozens of things they do with them inside and out. They have food there, 24-7 they can get something to eat, and in addition to their breakfast, lunch, and dinner, snacks are available all the time. So they just kind of want you out and about with other people. It kind of makes it a very comfortable setting because everybody is kind of free to move around as they see fit. I want to live there someday. The people I met were good. They came across as very trustworthy and they did a great job. They have a New York City chef that worked there, that oversees the menu planning.

Ann

5

July 1, 2021

I am a friend or relative of a current/past resident

My sister-in-law lives at HarborChase of Rock Hill. They're all excellent. Everyone we've met so far has been excellent. They're in the process of updating everything. It is a very nice setting, and it sets back off of the highway. It's very shaded, and they have lots of flowers planted. They have a beautiful front porch for the residents. She seems to be doing activities all the time. They have bingo, singing, and games for them to play. They had a party forum yesterday. They're very active people. The food is very good. The chef does an excellent job. Just like any other assisted living facility, I'm sure the value for money are all high. It's comparable to other places, and I feel like that she's getting good care there.

Provider Response

Thank you Ann for the kind words! We appreciate you taking the time to review our community. We strive to make everyday our residents "Best Day Ever"! We look forward to seeing you visiting our community.

Steve

4

February 23, 2021

I am a friend or relative of a current/past resident

My mother has just moved into HarborChase of Rock Hill. It has been fantastic. The staff is very professional and very caring. The apartment is perfectly fine for her needs. I know she was playing bingo and was doing arts and crafts yesterday.

GL

5

December 6, 2020

I am a friend or relative of a current/past resident

My wife was at HarborChase of Rock Hill. She was only there a short time when she was active and conscious. The staff seemed to be concerned about what was going on and tried to accommodate as best as they could. The masks were required anytime we came in, but my wife wasn't there long enough for me to go in. I don't have any clues about the meals, nor about the amenities. The facility looked fairly decent. It looked nice, and it looked well kept. My wife had a studio. She had a bedroom, a little bit of a small sitting area, and then a bathroom. They had an outside courtyard that they could go out into. They had physical therapy available if you needed it. They had a nurse on staff. Everything was fairly decent. The only thing I could find fault with it was the floors in the rooms, they were laminated type floors. Their floors were sleek, so if you're not steady in your balance, you could slip on their floors pretty easily. One of the suggestions I would have is that they could use carpet tiles.

Debbi

4

February 19, 2020

I am a friend or relative of a current/past resident

My father moved into HarborChase of Rock Hill. The staff and the food are good. The staff interacts with them more than the other place I've been in. His room is not really large, the food seems to be pretty good, and the dining area is nice and small. They sing, do trivia, and they try and keep their minds active.

Provider Response

Thanks for taking the time to share your experience, Debbi! We are very happy that you and your loved ones chose HarborChase for your father. We sincerely appreciate your kind words about our compassionate associates, delicious dining and daily schedule of activities. Thanks again for your review! We look forward to serving you and your family for years to come.

Frances

5

July 31, 2018

I am a friend or relative of a current/past resident

HarborChase of Rock Hill is a very nice place. The staff is great, and the dining setup is fine. They keep the residents busy all day long and don't like them to stay in their rooms. I have friends who are residents. The rooms are large and have individual bathrooms. The grounds are very pretty, and some rooms have a double window that faces the gardens. My friend has a sitting area where she could look out into the garden. The food is excellent; my friend also said it's really good.

Provider Response

Thank you so much for your five-star review, Frances! We sincerely appreciate your strong recommendation and kind words about our excellent dining services, beautiful surroundings, spacious apartments, friendly associates and wealth of activities and experiences available every day. We strive to provide our residents and guests with an unparalleled level of hospitality. Again, we thank you for taking the time to share your thoughts on HarborChase. Please feel free to come by for a visit anytime!

Van

5

April 3, 2018

I am a friend or relative of a current/past resident

My mom is a resident at HarborChase of Rock Hill. The community is inviting, clean, and interactive. They have various workstations, interactive activity stations, a library, crafting area, and game area. The activities include scrapbooking, games, and interactive things. The staff is courteous and professional.

Provider Response

Thank you so much for your five-star review, Van! We’re very glad that you and your family chose HarborChase for your mom. We sincerely appreciate your kind words about our clean and inviting atmosphere, dedicated associates and wide variety of activities available daily through our Life Enrichment program. We work hard to ensure that there is something fun and stimulating for our residents to look forward to and enjoy every day. Thanks again for taking the time to review us. We look forward to serving you and your mom for years to come!

Dan

3

September 30, 2017

I visited this facility

HarborChase of Rock Hill has good amenities and the people were nice. However, it wasn't as good a value as the community we chose. We also felt that this place was a little too fancy for our mother's preference. It's a good community, but they were doing things that wouldn't be of interest to her.

Provider Response

Thank you very much for taking the time to review us, Dan! We’re happy to hear that you had a great tour and we very much appreciate your kind words about our generous amenities and friendly associates. One of the features we’re proud of at HarborChase is the tremendous value our residents and their family members receive. Every day, our residents enjoy innovative health services, delicious dining options, housekeeping services and much, much more. We’re sorry to hear, however, that you decided on another community. If your circumstances happen to change, please do let us know if we may be of service to you in the future. Again, we thank you for taking the time to rate us.

Joy674353

4

April 13, 2017

I visited this facility

HarborChase of Rock Hill is clean. Everything is OK. The staff is very accommodating. It's not the top of the line, but it is in Rock Hill, and I didn't want to move to Rock Hill. The layout is OK though.

Provider Response

Thank you very much for taking the time to rate us, Joy. We appreciate the four-star review and the kind words about our clean community, convenient layout and our friendly and hard-working associates. We’re sorry to hear that our location doesn’t fit your needs, but we like to think that our excellent services and innovative care may help to overcome your reservations. Regardless, we’re glad you came by for a visit and we hope you’ll come back again for another visit. We’d love another chance to get to know you.

Penny731108

4

August 2, 2016

I visited this facility

HarborChase of Rock Hill's rooms were very nice. You had to have your own furniture, and I thought that was a nice touch in a way. Everybody seemed to be very cheerful. If I had to go somewhere, I wouldn't mind being there. They had a beautiful dining room with tablecloths and a menu like you were really out dining somewhere, and I thought that was really nice.

Provider Response

Thank you so much for taking the time to rate us, Penny. We sincerely appreciate the wonderful review and we’re so happy that you had a good visit with us at HarborChase. We thank you for your kind words about our spacious apartments, cheerful residents and our beautiful dining venues. Every day, our residents enjoy wonderful chef-prepared meals through our Chef’s Fare Dining Program. We thank you again for your review and we hope you’ll come by again for another visit soon.

Curious Customer

4

May 11, 2016

I visited this facility

HarborChase of Rock Hill is sufficient. The staff are pretty good; I have nothing bad to say about them. They post a month-long activity schedule for their residents.

Provider Response

Thank you so much for taking the time to rate us. We sincerely appreciate the kind words about our Care Partners and the wealth of activities available every day through our Life Enrichment program. We try very hard to make sure that there is something for everyone. All of our associates strive to make a difference in the lives of our residents by providing nurturing care that truly transcends the expected. Again, we thank you for your review and hope you’ll come by again soon for another visit. We’d love another chance to get to know you!

Charles117609050

4

December 17, 2015

I visited this facility

The staff at Harbor Chase was fine and helpful. The rooms were fine, as well as the dining area. I would recommend this to the others.

Beth B.

5

October 30, 2015

I visited this facility

I like HarborChase of Rock Hill because it was clean. The patients are well-attended and cared for. They exhibited emotions of happiness and comfort. They seemed to be very alert. It seemed to be a happy place, and they have a very happy environment feel when you walk in. They have an outside garden, and they seem to have activities for all the individuals. They have rooms where it's quiet, and you can read books; and there are rooms with TVs in it whenever you want to watch TV with others.

Caring101036150

5

February 27, 2015

I visited this facility

I liked Harbor Chase of Rock Hill very much. I spoke to Jane Smith -- the director of sales -- and probably spent 2 to 2 1/2 hours with the facility. She did an excellent job. When we walked through, there was a gentleman playing some games on the TV, and the people were getting ready for lunch. There were some activities there, but I didn't pay close enough attention to it. The rooms that I saw were fine. It was definitely clean. If it wasn't clean and decent, I would have left immediately.

Caring101429250

5

January 26, 2015

I am a friend or relative of a resident

My mother has moved in to HarborChase of Rock Hill, and I was very impressed with how helpful the staff were, and the price was something that I could afford. The rooms were very spacious, and I liked the bathroom especially because it is handicap accessible. They have exercise, bingo, movie nights, devotions, and ice cream socials.

Peg3

4

March 27, 2014

I am a friend or relative of a resident

We visited about eight places, and we put Mom in HarborChase because it seems to have the most caring caregivers. It is spotless. It has a lot of activities like exercise programs, bingo, poker, scrabble, and meetings, and they have outside activities where they go away on a bus and have lunch and things like that. We had lunch there, and the food is very good. The rooms are extremely large. Each room has a window, and outside the windows are bird feeders and a nice area to look at outside. What I like the best are the people because they really have a passion for their work. The director and the sales director are both passionate. They love what they do, and it comes out. However, I think they need to have more activities for the higher-functioning residents.

MacH

5

February 11, 2013

I visited this facility

My sister and I went on an unscheduled visit to HarborChase of Rock Hill. We were very impressed with the facility. We didn't have any complaints or saw anything we didn't like.

BigJames

2

September 4, 2012

I am a friend or relative of resident

Be very cautious while dealing with The management team including Director/Head Nurse/Memory Care unit manager. If your family member is active this isn't the place for them! Very disappointed with this facility. Also be very careful about the prices they give, they will increase the level of care price.

Provider Response

BigJames,

We regret to hear about this experience with HarborChase. We place priority on communication with all of our family members, and hold regular care plans to discuss resident care and any level of care changes. We have many active residents and encourage our seniors to maintain their independence while being available to assist when needed. Whether this concern is current or in the past, we would encourage you to contact any members if our management team. We value our relationship with you.

Sincerely, HarborChase Management Team

Beverly Gray

5

May 22, 2012

I am a friend or relative of a resident

My mom has been a resident of HarborChase of Rock Hill for one year. The Associates treat my mom with much care and respect. The inside of the Memory Care Community is kept clean and odor free. The food is delicious and prepared to the needs of each Resident. The Life Enrichment Team presents activities suited to needs of the Resident. The Associates get to know each Resident and their needs. I believe my decision to move my mom to HarborChase of Rock Hill was the best decision that I could have made for her. Thank you.

janeball58

5

May 16, 2012

I am a friend or relative of resident

My mother was a resident at HarborChase's assisted living for 2 years and then later in their memory care unit. My family was always pleased with the communication on behalf of the staff and administration. Any issues that arose with my mother's care were welcomed and resolved. The care staff as a whole were generous and truly cared for mother. I would recommend this community to anyone seeking an assisted living or memory care community for their loved one.

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Costs for HarborChase of Rock Hill in Rock Hill, South Carolina

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$5,595

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,195

Starting Price

Services and Amenities of HarborChase of Rock Hill in Rock Hill, South Carolina

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We offer a month-to-month rental

Room and housing options

  • Companion Suites: We offer companion suites
  • Studio Apartments

Dining options

  • Dining Room Shared Meals
  • Room Service For Meals
  • Dining Extra: Snacks are available all day.

About HarborChase of Rock Hill in Rock Hill, South Carolina

HarborChase of Rock Hill is located about three miles south of the Piedmont Medical Center. Residents appreciate the staff members who engage with them and keep them busy throughout the day. There is a range of activities, including scrapbooking, arts and crafts, board games and interactive social time. Residents have several available amenities, including a library, a game room, a garden and a television area. The facility receives praise for its dining room area, which residents describe as having a restaurant feel and high-quality food.

Map of HarborChase of Rock Hill

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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