National Health Care

Since my mother has been there she has not had a good experience at all. She has recently had 2 different cancers and is very weak and depressed. She really would like to get up to the bathroom herself and is very embarrassed if she has an accident. There have been many incidents she has called to get help on the bedpan and has had to wait 30,45 or even 60 minutes for help. They should try waiting that long when they really have to go! She has also had a nursing assistant be very rude to her. The excuse we keep getting is they are under staffed. Yet again this morning my mother calls me and I live in Florida and says she has been waiting 30 plus minutes to get help on the bedpan and she doesn't know what to do except use it in the bed. I called and got the same old excuse that they are under staffed and it may take a few minutes. Told her if they are that understaffed maybe the state could help them get better staffing if I file a complaint!

My Mother has been in NHC for just 3 weeks. I wish I could say this is pleasant but it's not. They admitted they are understaffed. Just this past week, I called for the nurse to assist Mama to the bathroom, she came in and said it would be a while because they're understaffed and they are feeding right now. Meanwhile (50 minutes later), one of the sweet nurses from the desk just happen to walk by and ask how we were and I told her the situation. She was upset and apologize for that other CNA and helped Mama. Then the day before that, Mama had to use the restroom, the CNA came in and said "You get to use the bedpan", I said "No, Mama uses the restroom (I didn't know if she was aware because some do not). She said "Well, tonight she is because I have a hurt knee".....

Both my parents were in NHC HealthCare, but then my mother passed away, so my father has continued to stay there, though he is, hopefully, transitioning back home very soon. So far, the staff has worked with us. The facility seems to be in good shape. There is carpeting. The food seems to be tasty and good. Most of the staff, at least the ones I’ve had interaction with, have been friendly and helpful. There had been a few minor concerns, but overall, it has been very positive and convenient. It is just off the interstate, and the grounds and everything seems to be well kept. The outside seems attractive and maintained.

Nurses could not handle my father who was on the dementia wing for a week, so they kicked him out,

For the most part the staff is not attentive. Getting an answer to a question is almost impossible. They tell you what the think they need to tell you to get you to go away. The facility is impressive but during the tour you probably won't be shown all of the wings. One of the wings smells like dirty diapers.

Very lax, unsafe and uncaring. The interaction between the staff and residents is almost nonexistent. They run out of food often. The portions are small and fruit and vegetables a luxury. Lots of starch and little nutrition.

My mom is in NHC Healthcare. The staff is okay but they’re understaffed. They’re not getting anybody to feed mom. They have activities but mom doesn’t participate. They’re one of the best nursing homes around here but they could still improve. They could improve on the care of the patients especially in helping the patients eat. They could learn teamwork.

My mother broke her ankle, so she's in NHC Healthcare for rehab. She was there before. I had no problem with their service. They're very caring and they take care of her needs. She's in a room with another patient, but she has her own bed, closet, and a nightstand. Mom said the food tastes good.