The Cottages at Brushy Creek

Stay away! My 84 year old mom was here for a week (March 16-23, 2019) after knee replacement surgery. I had to move her when I found out how they were treating her. She was supposed to get physical therapy twice a day and ice on her knee after. They only gave it once a day and not at all on weekends. No ice provided so her whole leg and foot stayed swollen. The nurses were mean to her. She would ask for help and they would ignore her or mock her. The manager there also is incompetent. When I called to make sure they had her medication prescription from the hospital they said it was going to take five hours before the meds were delivered to the facility. Instead of planning ahead to have her meds ready they waited until I complained. She was without a pain pill for that whole time and was miserable. That should have been my first clue, but I live 3 hours away so thought maybe a simple mistake. Oh no when I called to get her medical records for the new place the manager kept giving me the run around. She said I had to call another number, but it turned out to be wrong. Then had to call back and she gave me another wrong number. Finally the person at the wrong number returned my call and was able to get me to the right person to get the records. Also they only let my mom shower every other day since they did not have enough staff to supervise. Unacceptable! Please do not go here. I regret every second my mom had to be there. Her recovery is still delayed because of the poor care right after her surgery.

This place is under staffed and the CNAS sit on their butts and do nothing! It was a solid week before bed sheets were changed on my stepdad bed which had blood on it! If you have another choice of places for care, don't choose this place!

Understaffed or unorganized to the point that nurses have minimal contact with patients and have no idea of how they are or if they need medical attention. Delayed meals, no communication between doctor and family; case workers do not return calls. Doors are left unlocked in one of the cottages. No apparent concern by the staff that this is a safety issue. Quality of this facility has drastically declined in the last two-three years. If there are activities, they are not publicized in a manner that all patients are aware of them.

I blame adminstration for not monitoring/supervising/overseeing the CNA's and nurses. The CNA's/nurses are often at the desk on the computer or their phones. Basic care is lacking-yes, the meals are served late and attitudes are often sullen. Don't get me wrong-there are some wonderful, caring people, but I find those in the minority. One major problem is the 12 hours' shift they opt to work. Sure, they want to work only three days, but are they providing the best care possible in those 12 hours? No. Eight hour shifts would decrease fatigue and surliness. Yes, this place is also really understaffed-of course, that is the bottom line-for profit-and the fewer employees the more money they make. Running between two and three cottages is not a good plan. What about an emergency? What about the night shift? Who is supervising them? I don't see any supervision during the day, so I am guessing the night is the same. This place was great when the hospital system ran it. I pray Providence is going to do better, but so far, I don't see any proof. Mrs. Administrator, please do a better job of supervising your facility.

i spent 7 days in this place. the rooms were small. the tv was broke when i got there and the day i was leaving they came in to fix it. the toilet flooded the bathroom. the room was not cleaned until the day i was leaving left. i decided to leave the place and was told i could not leave so i left against their wishes. it was a bad dream. i would not send my worse enemy there.

Relationship: I am/was a resident of this facility Content: I was a resident of the Crepe Myrtle Cottage for 5 days in April 2018 after spinal fusion surgery. I did not research this facility prior to being placed there. Big mistake. The staff at Crepe Myrtle was great. It was obvious they were working short staffed and trying to do the best they could under less than optimal circumstances they had no control over. After I arrived, it took close to 24 hours to get my medicines delivered by the courier coming from Spartanburg. There were several nights when there was one RN in the Cottage and no other staff to assist her in meeting the needs of the 9-12 patients in the building. As a result of the short staffing, meals were late and meds came at inconsistent times.They do not have an EKG machine should a patient be experiencing heart related issues. I would not recommend this place unless the person admitted has a strong advocate to ensure his/her needs are being met. Overall, It was not a good experience for me and had it not been for a great OTA and PTA, I would have asked to go home even sooner than I did.

When this facility was run by Greenville Health Systems it was a high quality care place. This is no longer true since being taken over by Oriana. I have a relative that is a long term patient there that requires skilled nursing and I have watched that care slide dramatically. In the beginning while they still had adequate staff that were assigned to just one cottage and was familiar with the residents and their needs, the care was awesome. As those things changed the care changed with it. Long term quality care is now lacking. Per state codes, there should be 2 cna's, 1 lpn and 1 floating nurse for each cottage. What a joke!! There are huge staffing issues with this facility. Since Oriana took over they have lost the biggest majority of their high quality staff to other facilities. They are hiring just about anyone now and the quality of care shows. If you are not involved on a daily basis with the care of your loved one, then I can assure you, that most of them are not getting what they need. When there are, at times, only 1 cna for 12 rooms (9 being the state standard) how do they think that these people are being properly cared for?? Within the last week I went in at 10 AM and the residents were just being served breakfast, which is normally served around 8:30. Reason?, one CNA for all 12 rooms and not one nurse in sight. This is way too often the norm. They will tell you in the front office that the nurse is counted as a cna and should be helping. Ask a nurse and you will hear the opposite. The door to each cottage is like a revolving one. Staff changes more often that you can imagine. All the goods ones that were left over from the Greenville Health days are long gone, and the few decent ones that are left are overworked and underpaid and are slowly finding better opportunities, and none of the administrative staff seem to care. If I had a choice I would not put my loved one, that requires long term care and has special needs, in any Oriana facility. I'm sure the short term rehab reviews will be more positive, because they are not there long enough to find out differently.

This facility continues to be understaffed at the residents expense. When asking administration about staffing issues, the reply is that they meet DHEC regulations. The staff (CNA's and cottage nurses) also change constantly. The newer CNA's seem to be there for a paycheck and not for the well being of the residents. The family member will need to be constantly involved and be on top of their loved one's care. Food is less than adequate. I would not recommend this facility to anyone that has a family member that would be solely dependent on the CNA staff.