The Haven in the Village at Chanticleer

My mother has been at the Haven for almost 7 months now. I was hesitant to place my mother anywhere but I was at the place where I could just not take care of her at home anymore. She wanders and had walked away from home during the night. The staff have been wonderful and helped me to calm my fears overtime. I can relax knowing she is cared for and someone is looking out for her. Although no one can ever care for mom like I do, I can honestly say they try. The building is clean, the food is good, the laundry is done and there is always something going on. I would recommend the Haven to anyone who finds themselves needing a place for their love one. Blessings.

The Haven in the Village at Chanticleer was very nice. I was impressed. I would jump at this one too except that it is 25 miles from my house. Nevertheless, it is like a little town. They have different sections for different levels of care. They have a common dining area. They have a little hairdresser shop, laundry, a soda shop, and an ice cream shop. I thought that was really neat. I like it. The staff seemed very nice and very open. They were willing to answer any questions you might have.

I investigated 7 memory care facilities in Greenville before selecting The Haven for my stepmom, and I have not regretted my choice. The staff is wonderful, the residents well cared for, and the facility spotlessly and lovely. My stepmom always looks lovely when I visit, which is daily. She likes her room, the staff, the food and the attention she gets. The staff knows precisely how to deal kindly with dementia patients. The Haven has been a godsend for our family.

My grandmother was at the Haven for the past two years. Our family would visit her atleast every day. She was not wanting to go into her room at night, so we place a hidden camera in her room to see what was going on. We saw where she had fallen going to the bathroom but the staff that found her, because of her bed alarm, did not check her out before putting her to bed. We have on video the nurse coming in when she got up to go in the bathroom detaching the alarm and leaving the room. She did not turn the light on for her and let her go back to a soaked wet bed with no clothes on. After letting the "Director" know of the videos and what when on, two of the night staff would turn the video around so we could not see what they did to my grandmother. I only told the "Director", and she had to tell them about the recorder. They never have enough staff. The roof has leaked in the area where they eat since she came in there. The food is just plain nasty. The place is not clean. We took my grandmother out of there to a much better place. I would not let them take care of my animals.

Mom was at The Haven and it has been great at the beginning and they changed ownership probably two or three times in a year and a half. I found out that she was not getting the attention she needed. I decided to bring her home because I wasn't so happy in the end. They were not able to offer many activities as they said they would. They said that they would take her out on a weekly basis but she never ever went out in a year and a half. They do have some people come in to sing, but basically they just sit on their own and sleep. The only way they could go outside is when someone would take them out, but nobody would hardly took her out. My mom was stuck inside her room for six days until I came to take her outside. And they told me that she had access to go outside which she doesn't as she needs to know the pass code. Everything is locked and gated so they can't leave the premises. They were dependent totally on somebody taking them out which rarely happen and I was very disappointed.

The Haven in the Village is an all-inclusive Alzheimer's unit. I went back with my husband and they gave us a tour. All employees would say "Welcome to the Haven" whenever they saw someone walking in the hallway that they didn't recognize. I'm in healthcare myself and I know how important to make people feel like they're welcome when they come into a facility. And they did that very well. I saw people exercising, and there are also activity rooms where people could go in to have different things that they can tinker with. They have three different sections of the facility depending on which level of the disease you're in. They're not locked down. They have 2 different menus for each meal and the residents are shown the meal before they order it so they can see what they're getting. It was just really nice. They have walking trails and even an ice cream shop. They have snacks set up all the time for the residents; a full coffee pot and a juice dispenser. Each apartment is good-sized with its own bath. You can bring your own furniture or they will provide it for you. Hopefully I would never ever have Alzheimer's, but should I develop it or dementia that's where I'm going to tell my children to send me. It seems very nice.

I visited this assisted living home several times to see my grandmother, and I must say, I was very impressed with how nice the facilities were. I have been to several other places similar to this but none were as nicely furnished or as clean as The Haven. I would be happy to have any of my other family members, or myself stay here. I spoke with my grandmother about here experiences while staying there and she couldn't have been more complementary. She told me how The Haven was much more social than the other places we visited and that she got to play games and mingle. She also said the food was actually great, which was a big surprise to me. I would recommend this facility to anyone wishing to give their friend or family member a good, clean, fun place to stay when they can no longer stay by themselves.