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The Bridge at Charleston

2590 Elms Plantation Boulevard, Charleston, SC 29406

(800) 558-0653 (Call a Family Advisor)

3.73

(15 reviews)

Offers Independent Living and Assisted Living

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Reviews of The Bridge at Charleston in Charleston, South Carolina

3.73

(15 reviews)

  • Facility

    3.9

  • Staff

    3.3

  • Food

    4.2

  • Activities

    3.5

  • Value

    3.2

Donna

1

October 13, 2022

I am a friend or relative of a current/past resident

My mom was at The Bridge at Charleston. It was assisted living, but they didn't do anything. They said they did care but they do not care. They did not clean. When they lost her clothes, they gave her other people's clothes, and she didn't get her clothes. She did not even get a bath. She was always dirty. The refrigerator that they gave them in that little room to share was always filthy dirty, and they said that they don't clean those and I'm like, 'Well, the older people can't clean them.' They did give my mom medication, but they did not inform the family that she was refusing to bathe or she wasn't getting baths. She walked around sometimes with her clothes inside out and with somebody else's clothes on. My mom was never treated very well in that facility. The only people that got treated well were the ones whose families go in there every single day and make sure they're getting cared for, but my mom did not get treated well. I walked in, and everybody is eating at the table, but her. They did not serve her any food because she could not circle what she wanted, so they didn't give her anything. She paid for three meals a day, but she wasn't getting fed. My mom went to the bathroom three days in a row with no lights working in the bathroom. She was going to the bathroom with her walker and a flashlight because they would not change the batteries in the bathroom after I reported it like four times. And then I had to go over there in the nighttime, and I went and bought light bulbs and I went and changed the light bulbs in the bathroom myself inside the facility. It was disgusting. I still have pictures of that place. It was a horrible place, and I would not put my dog in that place. I don't know if they had activities. If they did, they didn't include her in any of them, or she didn't get to do any of the activities. The only thing I think she did there that she liked there was when the hairdresser came in and she got her hair done and that was an outside thing. She went and did that, and we paid for that separately for the hairdresser. That was the only thing that she did. They didn't have a lot of family activities. They were not nice to her at all. They were very mean. I found my mom's roommate on the floor, and I reported it. And they just yanked her roommate up and threw her in the chair and told her not to get up. They didn't even check her for vital signs or to see if she was hurt or anything, they just threw her in the chair. It was horrible. I had to take my mom out of there. I said I can't come over here every day and make sure they do their job. So I got into it with the director and I pulled her out. I made her room in my house and I brought her over here and I put her on hospice. The building was nasty. The people were nasty. None of them were nice people. None of the workers were nice. They would be nice if you walked in the door. But I walked in one day and the employees were playing cornhole in the hallway, and my mom had the same clothes on for three days. I knew she had the same clothes on when I went in one day, then I skipped a day, and then went the next day, and she still had the same clothes on. She was soaking wet, her clothes were soaking wet, and all the employees were playing cornhole, not even with the patients, they were just playing by themselves. The walls were not plastered. It was just a horrible place. It was just nasty. The staff hated working there. They're non-skilled workers. The nurses were horrible. We tried to bring food in when we can because my mom didn't like the food there.

If you hate your parents

1

July 13, 2022

I am a friend or relative of a current/past resident

My mother lived here for over a year. We were told she was a good fit for what they provide. Well there was many incidents that were not addressed. Her bed linens were washed at my request and when I came the next day they had left them folded on the bed. She was in the same clothes for 3 days, I had to ask them to bath her. The shared kitchen area with her roommate had a refrigerator that was nasty and dishes in the sink. When asked I was told she has to wash her own private dishes. But they offer cleaning services at the facility, if she was able to wash dishes and make her bed and clean a small refrigerator she wouldn’t need to be in assisted living. I found her sitting in the dinning room and everyone eating but her, she didn’t circle what she wanted. I had to ask for her food that day. The staff were playing corn hole in the hall while my mom was needing help . Would not recommend this facility to my friends or family.

RayNay

5

March 21, 2021

I am a friend or relative of a current/past resident

I have a family member who is a resident. The staff is great with her!! They keep her entertained and busy so she is active throughout the day. The facility is clean and they did a nice job navigating through the pandemic! The current Director, Katie, is the best director they have had to date. She is very knowledgeable on how to run the assisted living. I would recommend this assisted living to others who are looking for a place for their loved ones.

betsyq

5

February 23, 2021

I visited this facility

I visited The Bridge at Charleston and it was such a lovely experience. The staff were so friendly and kind and it is clear that they have a heart for what they do. I was most impressed at the length of time that many of the staff have been working at the facility- some for over 18 years! I always think that is a good sign of a well-run facility when they can have stable caregivers and staff and create a continuity of care for the residents. The director is also wonderful. When I came, she was walking with one of her residents who was looking to lose weight so she could buy some new clothes and she said the director walks with her every day! Definitely, a thoughtful and caring facility that has their residents at the heart of what they do each day. I highly recommend it!

sassydenim

5

February 23, 2021

I am a friend or relative of a current/past resident

My parents love this place. Caring staff, good food, great care. Clean environment. Spacious rooms. After mom passed away the staff were very compassionate with dad. They spent lots of time talking to him and listening.

Jan

3

January 18, 2021

I am a friend or relative of a current/past resident

My mother was a past resident of The Bridge at Charleston. She was there twice, the first time she stayed there I would have given them a 5, she went back again 'cause I thought it was so good, and I wanted her to go back. But the second time, they had a large turnover in staff, and the night shift was not good, they were terrible, they did not give her meds on time, and we just had all kinds of problems. My mom complained about the food. I thought the facilities were good. They would do the balloons, and they'd also play bingo which my mom loved. They go out sightseeing, they would go out on the bus, and go out to lunch on certain days.

concerned2020

5

December 3, 2020

I am a friend or relative of a current/past resident

The Bridge had just hired new management/Directors by the time I contacted them at the end of October. I moved my parents into The Bridge because they were very unhappy at another assistant living place. They are much happier now. The staff are more attentive. More food choices and the food looks and tastes good. Their medications, care, house keeping etc., Are all managed much better. Family feels more at ease with The Bridge taking care of them.

Dr. Patricia Campbell

2

May 1, 2018

Other

As a family practice physician, I found the Bridge's policies regarding medication were difficult to navigate and the staff was not helpful .As a consequence , my patient did not receive medication as ordered and suffered undue pain. The nursing staff , including the nursing supervisor , were inflexible and were unwilling to work with me and were dismissive of my concerns and the patient's pain.

Barbara785518

5

July 20, 2016

I visited this facility

The experience at The Bridge At Charleston was very good. Everything was very nice, and they had a lot of amenities, too. The food looked good. The staff was very nice. The dining area was good and clean and smelled good. The price was a little more than the other community we saw. It’s still affordable but not as reasonable. They have bingo and different community churches come in with services and singing. They have big cookout on holidays and have lots of things to do. I would think the services were comparable to most of the facilities in this area. Security seemed to be good.

Dawn33

5

November 16, 2015

I visited this facility

We checked out The Bridge. It was really homey, more like living in an apartment complex than an assisted living facility. It did not look so much like a hospital. The staff was wonderful. The coordinator-in-charge constantly communicated with us until we made a final decision on where we were going to put my father. Today, he continues to communicate with us to make sure that he has what he needs. If my father needs any help, he would be more than happy to lend a helping hand even though we were not going there. He is a caring person, as is the nursing staff that we met briefly when we were checking the facility out. They had activities like bingo, movies, and different entertainment periodically. They had a library and stuff like that.

John103641550

5

June 20, 2015

I visited this facility

We have been living in the Elms Plantation for the past eleven years, and The Bridge is just outside our gate. It is handy, and it is close to people we have known and friends with all those years. It is convenient. The rooms at The Bridge were a little bit smaller. The entrance fee was less, but the cost per month was about the same or a little bit more than the other community. The gentleman took us around the facility and spent 45 minutes to an hour with us. He answered all our questions, and he was very nice. I could almost move in there tomorrow. In all honesty, I was not there long enough to see any bad things. They show you all the nice things, and you almost have to live there for a week or two before you find out anything wrong.

Judi10

4

April 19, 2015

I visited this facility

The Bridge at Charleston was a nice clean place. They had security necklaces. I just didn't have a comfortable feeling there. My mom is 91, and she uses a walker. If she was on the second floor, she would have to go down the stairs. That was the main reason we didn't go in there; it was also a little bigger than what she wanted.

Sharon86231950

3

June 30, 2014

I visited this facility

The Bridge has quite an active social calendar for the residents. They take them out on a bus and have lots of activities.

granddaughterofEVE

4

May 18, 2012

I am a friend or relative of a resident

It was a very clean nice place with a nice apartment style living structure , and nice dining hall and common area . Wonderful for the person who wants to maintain some independence and still have the medical staff on hand . I would not recommend it for those who need very stringent medical care. this is a good place if you want to stay semi active and be close to the local hospitals as well. ...

Max2

3

November 23, 2011

I am a friend or relative of a resident

The facility is beautiful and well maintained. Our experience was that they did not watch our parent well enough and the medical aspects were lacking. If the resident is truly independent and can take care of themselves completely, it is likely a good place. If the resident needs help integrating socially or a lot of medical assistance, I would not recommend this facility.

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Services and Amenities of The Bridge at Charleston in Charleston, South Carolina

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchens
  • Dining Room Shared Meals

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Party Space

About The Bridge at Charleston in Charleston, South Carolina

At The Bridge at Charleston, our passion is to provide residents with opportunities for continued independence, dignity and an active lifestyle that seniors have come to expect. The Bridge at Charleston is specifically designed to enhance our residents' quality of life as they enjoy our beautiful grounds, elegant facilities, caring, professional staff and all the comforts of home.

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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