Concordia of the South Hills
1300 Bower Hill Road, Pittsburgh, PA 15243
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Reviews of Concordia of the South Hills in Pittsburgh, Pennsylvania
2.48
(27 reviews)
Facility
3.1
Staff
2.2
Food
1.9
Activities
2.4
Value
2.1
son
4
|
December 10, 2023
My mom was there after a recent fall at home. she was there a little over 2 weeks. The physical and occupational therapists were out standing. Patty from PT. Loved her. Amenda was great. The Aids, well you'll know who the good ones are. Bonnie though, They need to Clone her. Very caring and goes above and beyond. All i can say it was a good overall visit was good but you need to be there and make yourself visible.
maddie.b
1
|
October 25, 2023
Buckle up, it’s a long one. Now I’m not one to complain to write negative reviews, but If I could give 0 stars I would. My grandma spent 21 days here following a fall resulting in her needing to be in a wheelchair until she can walk on her own again. From day 1, it was a nightmare. Staff leaving her to lay in her waste for a long time, a nurse being very rough with her and whipping her around her bed while moving her or dressing her, a nurse dropping a pill on the noticeably filthy floor IN FRONT OF ME and giving it to her, meds being left unattended, nurses telling her just to soil her bed instead of trying to walk to the bathroom (because one time when no one was coming to help , she decided to walk and ended up falling again.), nurses tampering with her Amazon Echo which is her ONLY form of communication to the outside world, nasty attitudes from staff(except activities directors- they’re too pure for this institution), nurses turning off or unplugging her Alexa, changing language settings to a language she doesn’t understand so she couldn’t use it, lack of communication with the family, never knowing what meds or vitamins she was taking upon being asked, nurses rolling their eyes at me and other family members when asked to assist my grandma, (they were busy on their cell phones and/or eating) and much more. I filed a complaint with the local ombudsman, filed a report with the state, and tried numerous times to get in touch with the CEO. If you hate your family member, send them to concordia’s “skilled nursing”.. What a joke. My grandma is not better. Her dementia has worsened significantly. When I would finally get in touch with staff for updates, they would blame her dementia to cover their behinds. “Oh she said we didn’t answer her call light and she was laying in her feces too long? Well you know, with dementia a minute could feel like an hour!” I’ve personally witnessed call lights being ignored while I was there. Residents being left in their wheel chairs in dimly lit hallways waiting for a nurse to come get them, residents in their hospital gowns roaming the halls looking for nurses to assist people IN OTHER ROOMS who’s call light was on for a significant time, but were bedridden. The list of gross negligence is long and exhausting. I advocated as best as I could for my grandma. But this hellacape has negatively impacted her mental health, significantly decreased her appetite due to depression and isolation, and has made her take 10 steps back from the progress I (her caregiver) made with her over the last year with her dementia. If you love your family member who needs skilled nursing, STAY FAR AWAY FROM HERE. 0/10 stars. And don’t bother trying to contact the director of nursing or the Administrator. The administrator is the daughter of the CEO and the company makes the most money from their skilled nursing floor. Keep people handicapped or sick? The longer they get a payout for it. The rooms are dingy, dirty, have scuff marks (and god knows what else) on the walls, the bathroom was filthy, and after one of my grandma’s accidents, I noticed the dirty mattress pad was sitting next to her closet with waste still on it. Talk about a health hazard. This pad sat there for 5 days. Every note we left for my grandma reminding her of how to use her Alexa, or when we were coming next, or notes to staff requesting that they do not tamper with her things, the nurses either threw out or hid in drawers that my grandma would never open. A wedding ring was taken by a relative in fear someone at the facility would steal it. If your loved one enjoys personal space or privacy, or right to self, this place does not offer it. Upon reviewing her discharge papers, I noticed a staff member had printed out information regarding ANOTHER PATIENT’S PERSONAL INFORMATION in her discharge packet! We moved my grandma to a much better facility to ride out the rest of her recovery, I just hope it’s not too late. She is half of the woman she was 21 days ago, and I blame Concordia of South Hills.
DS Ricci
1
|
December 21, 2022
My mother became a resident of Concordia of the South Hills after a fall and hospital stay where she was treated for pneumonia. She was discharged with a fractured back and a hernia. Upon consult with the back surgeon, my mother was advised to gain 30 pounds and to have the hernia repaired first. During her stay at Concordia of the South Hills, she was seen by a nutritionist who recommended “magic cups” for weight gain. We needed to request these on multiple occasions to have them provided. She was given Ensure energy drinks as well, however, she didn’t care to drink them. We were concerned that no other advice or solutions were provided for my mother’s lack of appetite and weight loss of six additional pounds during her stay. My mother also had many prescriptions controlled and distributed by staff at Concordia of South Hills. Being a skilled nursing facility, you would expect that staff ensure the patients are taking their medications properly, however, we found pills numerous times on my mother’s tray or in drawers. We alerted the staff about finding the pills and expected that they would observe her taking the pills. However, we continued to find pills in her purse and drawer indicating a lack of attention by staff to this important detail. We were overly concerned about my mother’s lack of eating and discussed this with staff. Additionally, my mother fell out of bed and sent a text that may have been due to hallucinations from lack of eating. Upon our request, she was scheduled to see the visiting doctor following her fall. He failed to see her on two scheduled occasions. We were concerned that she was considered ok to be transferred to assisted living when in this condition. We took her to her GI appointment, which took a long time to schedule through the UPMC system, and wonder if it could have been expedited with a request from that visiting doctor. At any rate, she was unable to undergo the procedure and was hospitalized then passed away. This was only nine days from her time of discharge from Concordia of the South Hills. We wonder if her decline was unnecessarily quick due to the lack of attention by the nutritionist and the doctor. Additionally, it was suspected that she had a blood clot in her lung leading to low oxygen levels and one of the medications that she was on was a blood thinner. We somewhat disagree with the 2.5/5 rating in public reviews and fully disagree with the 5/5 rating found on the Medicare website. The nursing staff, for the most part were kind and caring, however, they should be trained on the proper care of residents with different health problems. The other professional staff should be reviewed and should potentially have to update their credentials as the care received was very suboptimal.
Jean
4
|
October 5, 2022
I was in Concordia of the South Hills as a patient for three months. I enjoyed the staff. The personnel were very friendly and very helpful. It's a very nice facility. My family was always able to get a latte or do something like that. Of course, COVID was around, so it was sometimes difficult to move around in the facility. I had some friends in another part that I couldn't go see because of COVID, but that was not the facility's fault. That was just a safety measure. I was not crazy about the food; it was not that good. The staff was very personable and very prompt to take care of my needs. They never seemed to be impatient with me. They were very nice. I cook a lot of Italian food and when they would bring something Italian, it was not the recipe. It was not to my liking most of the time. They should concentrate on making breakfast a little more interesting. It was almost scrambled eggs every morning. In comparison with the other places that my kids checked on, the value for money here is pretty average.
FrancineS
1
|
September 27, 2021
If I could give a ZERO I would for the care my mom Shirley received!!! **This is a lengthy review - but important for others considering putting a loved one here for care during physical therapy rehabilitation ...** After arriving for physical therapy the day after she was in a tragic car accident. Mercy hospital admitted her to check for a concussion and scan for broken bones. The scan showed clear - she was discharged and sent to Concordia of the Southhills for rehabilitation - physical therapy. She arrived in a ton of pain, her left leg was 4x the normal size and in a highly confused state. (Totally uncharacteristic of my mom). She had to request pain meds or Tylenol. Visiting hours were very limited and strict. She was left alone. Not monitored. Her leg wasn't getting better so they X-rayed her foot and her ankle (why not do the whole leg I'll never know) - we later found out that was actually broken!!!! .... They didn't care that she wasn't remembering to ask for pain meds. They didn't care if she ate or drank. They made her walk on her leg. --- We made sure a family member was in everyday to monitor and visit for the limited 2 hours we were allowed. I arrived to find my mom shaking. Very confused. I requested a nurse. Nurse M was rude, yelled at me that my mom doesn't listen - she needs to stay in bed and walked out without ever asking if this confused state was normal. NO IT WASN'T!! No one listened. I requested to see a doctor. The Physician Assistant I'll note that his first initial is "J". He arrived "looked" at my mom and said she was shaking from being in pain!!! Seriously. Her body was shaking because she as in PAIN - I requested pain meds. Shaking didn't stop. I was told I had to leave visiting hours were over. Next day I arrived to find my mom in a worsen state of confusion. No longer shaking - but full fledge Tremors throughout her whole body. I REQUESTED loudly for help. Nurse "M" arrived again yelling at me, saying "that the Physician Assistant "J" told you she is shaking from being in pain!!!" A new Physician Assistant "A" arrived. He checked out my Mom, did vitals and was going to order blood and fluids - he was the first person to show any real concern and care. I ended up demanding she be transported to the Jefferson Hospital ER after I watched my mom turn gray, was hallucinating and was in massive pain. The ER doctor said she would have died that night. There was NO FLUID in her bladder. - cells were actually breaking away from her bladder wall. She was dangerously dehydrated. There was no food in her stomach. Her blood pulse was 60 when it should have been 95 or higher. Her kidneys were shutting down. She was septic. She had multiple blood clots. Her leg was actually broken below the knee AND the lists goes on. It is now 8 weeks from the car accident and her stay at Concordia - she has finally been discharged and is home. She is in a wheelchair. Needs a lot of Physical and Occasional Therapy. If you have a family member is healthy and needs physical therapy only. I think they would be good. BUT if you have a family member that needs aid and medical monitoring or care. RUNNNNN!!! I PRAY the Directors, Physicians Assistance, Nurses, Case Managers. Therapists and Aides of Concordia of the Southhills read this... I pray that you do not allow this to happen to another of your patients!!! The only peace I have is that my mom does not remember her stay for Rehabilitation at Concordia of the South Hills. I PRAY you will all start listening to family members when they say something is not normal. I PRAY you educate your staff that if patients are not eating or drinking, if they are confused, having difficulty communicating -- that this is NO normal.
Bettismom
2
|
February 1, 2021
The rooms are large with large windows. The occupational and physical therapy people are great. Sabine and Christine ❤️ A few of the aids are great Von was exceptional. For the most part the aids were robotic. Never a hello, how are you today, NEVER address you by your name tho it is written in big letters on your door. I have been here 2 weeks and it is like a bad sit com. Someone walks in on bath days and ask me do I want a shower and I give them a very enthusiastic YES! Then they say oh well can’t do it now we will do it after dinner and of course they never come back after dinner. It is like a bad joke. I have had one shower in 2 weeks and one shampoo . As for housekeeping there is crumbs and dirt all over the floors. Don’t understand why they have not been written up by the health department. There are basically 3 kinds of aids, nurses, therapists here. Some are just great and I look foreword to seeing them, the robotic ones who come in don’t say a word deliver or pick up and leave. (These are the vast majority) And then the just plain nasty ones. These are in the minority but do not belong in health care. They need to find a job where they do not have to interact with any other humans. The middle group needs better training and the first group needs recognition. This facility does not offer any activities and try and keep you isolated snd in your room as much as possible. Bottom line is it’s not horrible but there has to be better alternatives .
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Services and Amenities of Concordia of the South Hills in Pittsburgh, Pennsylvania
Costs
- Entry Fee
- Entry Fee Cost: 94000
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
Dining options
- In Room Kitchens
- Dining Room Shared Meals
- Room Service For Meals
Medicare
Health
4.0
Overall
4.0
Quality
3.0
Staff
3.0
About Concordia of the South Hills in Pittsburgh, Pennsylvania
Concordia of the South Hills, located on 19 acres on Bower Hill Road in Mt. Lebanon, offers a beautiful environment situated just a few minutes from shopping, cultural events, and downtown Pittsburgh. This continuing care retirement community consists of retirement living apartments, personal care suites, memory support personal care suites, and skilled nursing - which means those in our care have the opportunity to age in place. For many people, that's a pretty comforting thought. At Concordia of the South Hills, financial security is a prime concern; we take our commitment to preserving your assets seriously and hold all refundable fees in a reserve account. As a nonprofit organization that believes in good stewardship, Concordia has thrived for over a century. We're sure you won't find a better retirement living value in the region.
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