Crestview Center

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Crestview is a TERRIBLE place. My family member is in Crestview and because they are considered "self care", they are neglected. We are told, "They can dress themselves" yet they have on dirty clothes because they don't remember that they wore that for many days in a row, "They refuse to shower" yet they smell and would be devastated if they realized this. They are NOT complete self care in the sense that they cannot remember to change into clean clothes and to shower, if they are total self care, they would not be in a nursing home, I realize the center may be short staffed but these residents need better care. the employees are seen on their phones and ignoring people yelling for help. My person will go seeking someone to help a roommate because no one responds. It was a very hard decision to put our loved one into a nursing home but due to work schedules and the amount of travel that is done for work, this was the safest option. As much as we hate this place, it was the best option, all the nursing homes that we toured in the area are just as bad. The halls smell like urine and poop, and do NOT believe that photos on the website, they do not look like them in person, oh and the staff never change the sheets, we do it when we visit. I would really love to see this review posted, but I do not have any faith that it will be. Good Luck to you all and stay away from this place

Cheryle S

My Aunt was sent to Crestview in January/February for rehabilitation after a fall. The grounds are beautiful, and the facility was clean. There is a computerized system that takes your photograph and logs the person you are visiting. They had an appreciation wall for Veterans who lived there, which I found very nice. The rooms themselves are quite adequate, small but clean with closets, bedside tables, and chairs. The bathrooms are shared between two rooms. I found that they provided ample toiletries. My aunt always had everything she needed from toothpaste to lotion and body wash. There was plenty of food, and she particularly loved the waffles. The therapists are wonderful. Very responsive, very reassuring. Very good at the right mix of caring, humor and instruction. The daytime nurses are also fantastic. Very kind and willing to help. One of them really comforted me when I had a moment of panic over her condition. Other staff members during the day were very helpful and friendly. Social Services was always there to explain things to me and help with my questions. The problems seem to occur at night and weekends. I was personally witness to racial slurs yelled in the hallway between staff members on multiple occasions. Not in a mean vicious way, it was obviously in jest. But it was extremely uncomfortable and inappropriate. I was told by my aunt and her roommate of at least one incident of staff members hurling these slurs at each other in their room. Curse words, including the F word were also yelled in the hallway, with no concern for the residents or visitors. My Aunt had developed hospital acquired delirium, which is a condition elderly people can get after a trauma or hospital stay. She was very confused, and at night would think she was in a hotel or not know where she was. At one point a nurse actually laughed at my aunt when she said she was lost and needed help finding her room. Fortunately another patient was in the hall and escorted her back. On one day my aunt had slept in, and a staff member pulled the covers off of her then yelled into the hallway to someone that “SHES NAKED.” I had mentioned all of this to a daytime staff member and was told that night and weekends are usually registry, not actual employees. I understand that there’s a shortage of medical personnel, especially with Covid. This is happening everywhere, and there’s not much that can be done about it, which is unfortunate. I don’t think this is exclusive to this facility, this seems to be a systemic issue. Would I send her back to this facility? Absolutely, I would without hesitation. The care she received during the day was outstanding. The nights and weekends were very unfortunate, but it’s a systemic issue that hopefully balances out. I would just be more vigilant about what happens during those times.

BFeil

I'm writing this to share that Crestview's staff has been truly amazing during the COVID-19 pandemic. With all the negative stories coming out in the media and that have been felt firsthand, Crestview has gone above and beyond in their care, services, and especially their openness and transparency. Before the first case was reported, the Crestview management began twice daily Zoom meetings with family members of residents, with as many as 70 individuals on each video call. They shared data, procedures, and other information in an honest and forthright manor. They have become friends to all of the family members and we see how amazing they are with our loved ones. Trust me when I say that this is a great facility if you want a place where your loved ones will receive the care and loving support that you would want for them.

dotray

This is to worn everyone about the poor quality of care at Crestview Nursing Center Located on Toll Gate Rd in Langhorne, PA. My husband was taken to Crestview for rehab due to a broken hip. He also had other serious medical problems, which caused him to need assistance with everything, including bed pans. He needed to use the bed pan and we called for the aides help. No one came. After repeated calls and visits to the nurse’s station and complaining they if they didn’t come now they would have a bigger mess to clean someone finally came. This became the norm for the next few days we would call and no one would respond. Two days into his stay, I could tell by is cognitive skills that he was deteriorating and requested a doctor see him because I knew he was in need of medical care. No doctor came, next day no doctor. On this day he was given PT and left in the wheel chair with instructions to call for help when he needed to return to bed. We called and waited and waited. Finally I made a stick about things at the nurse’s station and with the P.A. and after many more minutes and poor attitudes towards me because I complained an aide was found to move him. Two people were required and needed to move my husband because of his broken hip and weakness a male nurse was asked to help out. This pissed him off (you could tell by his face and attitude). So he roughly picked up my husband by himself plopped him on the bed, grabbed his pants by the waist, front and back and pulled him up into the bed. At this my husband is screaming in pain and grabbing his groin. All in the room then left. Once I settled my husband down, I went and filed a grievance against this action. The next day my husband was bleeding from the area that was injured. This was a Sunday. I immediately asked for a doctor and was told there was not one available on the weekends. I was so upset that no one cared he was bleeding, nor would they call a doctor. I called my husband’s specialist at the hospital and asked him to intercede. He did and after much arguing with the nursing home they finally transferred him to the ER. He was transferred to a city hospital where he got wonderful care but unfortunately my husband died two weeks later. Although his death was not directly from the injury he sustained at Crestview, the injury was something that should have never happened to him or anyone else. All of these incidents happened in my presence, I witnessed them first hand. What happens to patients there when family is not present?

Jennie3

Right now I am in Crestview Center nursing home trying to get rehabilitated. So far, it has been good as they are pretty good and the food is also good. There are activities if I should want to join them. The people that are working here are very caring. They must improve in attention to timing like when you ring the bell, like how long it takes for them to get there, but overall, I am very comfortable. It is very clean; the floors are made of wood, so they could be cleaned easily. The only thing that would need improvement is that the rooms are small and if you have three people with wheelchairs in it, makes really difficult to get around. I am pretty satisfied -- part of what they do here is an aggressive track for rehabilitation to make me free, because I want to be able to jump out of bed and do what I want to do. They have quite a variety of people here, and they have people with strokes, with cancer, lung disease, so it’s not just like one group of people as I think they work in conjunction to do the best that they can, to outfit the specialized program for you to the best rehabilitation they can. It has been a good experience, especially because I was in one other facility for a while where they never came when you called them, and my roommate ended up in tears like for two hours. I would just say that this place is probably as good as it gets. The rooms are pretty; they have a closet for each person, a set of drawers and they also have a method of making sure they know exactly what you brought in, because they need to have exactly what you brought in. So, you are not missing things. You see a lot of activity up in the hallway, like people being visited by family, and it has a nicer feel.