Arden Courts of King of Prussia

Dirty, Residents were CRAMED into rooms for community time with ONE aide to 20 residents. No attention to individual care. Do not believe the website's claim to one on one time. Condescending attitude from SEVERAL AIDES AND STAFF. I feel bad for any resident there. I feel bad for any of the good aides that work there as well.

My husband, a nine-year stroke survivor with vascular dementia, has been a resident of Arden Courts in King of Prussia, PA for the past six months. When I knew that I could no longer safely care for him at home, I undertook a lengthy investigation into the facilities that claimed to be able to meet his needs. He had been in a memory care unit for two months previously; thus, I knew what questions to ask and what answers I needed to hear. The executive director, Nicole G., addressed each of my concerns and introduced me to many of the staff members who would ultimately be responsible for his care. Additionally, I learned that Arden Courts has a monthly fee that covered all aspects of my husband’s care. In many of the facilities that I visited, the price of care was determined according to a detailed checklist of services, and it was clear that the monthly fee was likely to change once he became a resident. Finally, Nicole made it clear that my husband’s behavior would NOT be a factor in the decision for him to remain in their care as was the case in most of the other facilities that I contacted. Simply put, Arden Courts “gets it” when it comes to dealing with all aspects of dementia. My husband was admitted to Arden Courts at 1:30 in the morning, straight from the local ER after a serious fall. His transition into the unit went as expected: a few good days and many not-so-good days. The well-trained staff solicited my input regarding his more troublesome behaviors, and he began to participate in some of the community activities – a great surprise and relief to me! Additionally, he was not allowed to lie in his bed all day as he was in his previous placement. At all times throughout this initial acclimation process, we were BOTH treated with utmost respect and caring by all members of the staff. I would be remiss in writing a review of Arden Courts in King of Prussia without specifically mentioning the multitude of caregivers – the dedicated individuals who provide the hands-on care around the clock. Each resident is truly unique in personality and behaviors. The caregivers quickly learn what brings out the best in each person as well as how to avoid some of the triggers that can initiate the behaviors to be avoided. They calmly, consistently and even lovingly interact with the residents under their care. Communication with individual members of my husband’s care team can be challenging at times; however, Nicole will always respond to a phone call, a text or an e-mail (even when sent at a less-than-reasonable hour) in a timely manner to find the answer to the specific question and/or to provide the staff with needed information. This is especially true in regards to critical medical questions. It should also be noted that Arden Courts hosts programs led by nationally-recognized authorities on dementia for professionals, caregivers, family members and the public. It also provides caregiver’s support groups for both the family members of residents and the general public. Finally, the path through dementia is long, cruel and increasingly solitary, for both the patient and the family. You are not alone, however, as the Arden Courts family becomes your family.

My friend and I visited this location in hopes of making it a new residence for his mother this place is horrible very unsanitary the food staff did not wear head gear or aprons the caregivers did not wear name tags or gloves to serve the food to residence and the place smelled of urine

My husband has been at Arden Courts in King of Prussia for over two months. Emily Bova, the marketing director, was incredibly kind and caring in helping us make this transition from the hospital. The executive director, Nicole Groff, is always available to help, support, and listen. She takes a hands-on approach in helping residents and is sensitive to what each resident needs. The nurses, aides, and staff have been so kind and caring. I have been very happy with the high level of care, which is greater than I even expected. The on-staff doctor and nurse who have seen my husband are superb. I feel very fortunate to have found such a good facility.

I have a family member who has been at Arden Courts for more than 2 years. He has had excellent care from all of his caregivers. Arden Courts is set up with 4 "houses" and he loves to walk freely from "home" to "home" as well as outside in the secure courtyard. All of the caregivers know the residents' names no matter which "house" they call home! He was in another personal care home before moving to Arden Courts and did not get the level of support he needed to manage activities of daily living. I recommend Arden Courts to anyone who has a family member who has been diagnosed with dementia. They also provide great support to the family.

My grandfather was a resident here. One night in February he wandered outside unnoticed and fell. He crawled around in the snow for 30 minutes. We were not told the truth initially what had happened to him. Five days later he was taken to the hospital with severe frostbite on his hands and feet. My grandfather was in the hospital and a rehab facility for almost 2 months. He also had lost a significant amount of weight in the 4 months he was a resident at Arden Courts (30 lbs.), which was never properly addressed.

Arden Courts was very clean, friendly and it had an open garden area. It just seemed very nice and comfortable. The staff is very professional. Each room had two or three people in it with a bathroom in each room. The dining area is fine, and everything is very clean.

My friend's family decided to place my friend at Arden Courts because it was convenient for her sister, but she died last February. The family liked it a little better than the other facility, but I wasn?t really thrilled with it. Her rooms was small, but it was OK though. The times that I went, I just felt it was not clean. I would say in general it was just average. This wouldn?t be some place that I would recommend.