I visited Glen Mills and it seemed nice enough, but what put me off is that the person who was showing me around ignored all the residents, so I thought this would not be a good place. We walked by people in the hall sitting in wheelchairs, and she took me into the dining room where people were eating, and not only did she ignore those people, but she even ignored the waitress. She didn't say hello to any of the residents, not one. I was thinking to myself "Well, maybe she's new and she doesn't know their names. Maybe she feels awkward," so I asked her, "Do you know most of the residents here by name?" and she said "Oh yeah, we're like a big family," and I was thinking to myself "Whoa, really? You just always walk by your family and not ever say hello to them?" So, that place was a big no-no. I don't want my family to be in there and ignored all day. I saw the rooms, but I was just so put off. They're smaller apartments but nice enough. I really couldn't get past the woman who ignored everyone. The parking lot and the building were well maintained. I didn't get a tour of the outside areas. They had exercise and games. I think they had an area where residents can go anytime and get drinks and snacks. The rest of the staff could be wonderful, and it could just be that one lady. The place could be as beautiful as anything, but if the people don't have the right attitude, then you don't want your loved one in there.
Thank you so much for your input. Glen Mills Senior Living and all of Five Star Senior Living communities strive to deliver quality care to all of our residents and hold our staff only to the highest standards of hospitality and care. We would love to invite you over for another tour and chat about your concerns over exquisite lunch prepared by our fine dining team. We wish to showcase how striking, flourishing and thriving our community really is, please schedule it at https://www.fivestarseniorliving.com/communities