Old Orchard Health Care Center

My mom is a amputee and 83. And I cannot take care of her till she gets her prosthetic leg. But I cannot say enough about Nurse CeCelia and aide Emily there are not enough words I can express towards them both❤️ They both go beyond their jobs to accommodate my mom. They both need a big Thank you. So far I’m satisfied with the facility considering the circumstances of COVID /

I ended up putting him into Old Orchard Health Care Center -- which was a great place. The staff was very caring. They heard my concerns. The only complaint I had about them was we were a late night admittance, and there was nobody at the door. I had to figure out how to get in the front door myself. There was staff leaving, but there was no way they were helping me because they were in a hurry to leave. He was there for 5 weeks. As long as I was a continuing visitor daily and I could see there were concerns and I could report them, his care was good. He said the food was very good. I filled out a menu and told them what his dislikes were, and he never saw them on his plate.

I spend a lot of time visiting and maybe they have had some bad days. I watched family members correct nurses because of inaccurate medications. I have listened to that loud, caustic sounding bell for 15 minutes before a nurse checks on the patient. I have watched and heard hospice women convincing patients and their family to Join hospice. Nobody walks either and I've been there late at night and have seen a lot of elderly people asleep in the hallway. Seems strange to me.

I feel that the staff was wonderful, friendly, efficient, and knowledgable. The facility itself, appeared run down, dirty and cold. The nurses and aids who worked with my family member were all very compassionate which meant a lot in that time. There were many times the staff seemed rushed, understaffed. Although they took excellent care of my family member I feel that there is always room for improvement.