My brother got locked out of his apartment and Lisa interrupted her Friday night movies to assist him in re-orienting himself and getting settled back in his apartment. He may not be able to tell her how much he appreciates having caring people around him, but I certainly can.
Hidden Lakes
Offers Independent Living
53 Reviews
400 Madrona Ave SE, Salem, OR 97302
Call
(800) 385-2527
Reviews of Hidden Lakes
Independent Living Reviews for Hidden Lakes
March 02, 2022
I am a friend or relative of a current/past resident
March 02, 2022
I am a friend or relative of a current/past resident
Thank you for all you do for my dad to make his home happy and fun and safe. I appreciate you very much.
January 24, 2022
I am/was a resident of this facility
I have the freedom to do what I want, including having my girls with me. I really appreciate the dog treats the sales gal gives them.
January 06, 2022
I visited this facility
I visited Hidden Lakes and it was nice. The facility was nice, and the lady was very nice. I personally would like that, but Helen just didn't feel the same way. She liked the other place better.
We looked at two different studios, one was very small, and I couldn't picture fitting her pieces of furniture in there. Then we looked at a second studio, one that was a little bit larger. It would have worked. We also looked at a 1-bedroom, and they were doing some updating in there. It wasn't ready to be rented yet because of that. Lisa was very nice; she was the one that showed us around.
There was a group of ladies, they meet and knit together. It sounded like they were having a good time. The lake is beautiful there. It has its plus points, but it just wasn't one that Helen felt comfortable with.
They had a library. They had different planned activities, and we saw a menu there also. We've only met Lisa and the front office person; we didn't happen to meet anyone else. They were very personable and helped get what we needed.
September 23, 2021
I visited this facility
We like the person that gave us the tour at Hidden Lakes. She was excellent. It was beautiful, and the people were very nice. The staff was personable and they provide lots of opportunities for their residents. The upkeep and cleanliness were adequate, and the grounds were gorgeous. The place was well maintained, and located near restaurants, shopping, and everything.
September 02, 2021
I visited this facility
We toured Hidden Lakes for my grandfather and that would have been my first pick. It was absolutely beautiful. The lady that we dealt with was super kind and helpful. She was wonderful. She was the one that was trying to help us decide. We didn't get to go too far and did not get to meet a bunch of people, but we were just with her, the main lady there.
I think the whole facility was pretty beautiful. It was nothing to complain about. But the one thing that I would have liked to have is a full kitchen with a full-sized refrigerator. They had these little refrigerators that were down low. My grandpa would get dizzy and fall if he had to bend over like that, I think. So, I didn't love that. They had this very small kitchenette with a small fridge, and I would prefer a larger fridge.
August 14, 2021
I visited this facility
We toured Hidden Lakes Independent Living for my friends, and I think the facilities were excellent. It had a very open field because they have a lake there. It had a very nice atmosphere. The person who gave us the tour was excellent. The dining area is superb, but we didn't have any food there. I would say the apartment is very nice.
July 25, 2021
I visited this facility
Hidden Lakes was gorgeous. The staff was very friendly, and very knowledgeable. It was just way out of my price range. The lady that showed me around knew that their prices were more than $100 of my income, so she didn't show me anything (rightfully so because there's no way I can afford it). She was still very, very accommodating. I was very pleased with her.
I had a little bit of a late lunch there, and they brought me the meal they served for the day. The chicken was a little dry, but chicken is usually dry anyway when it gets to these places. Aside from that, it was very good. They told me they serve a three course meal. You just sit, and then they bring around appetizers, like salad, jello, chickpeas, and apples. Then you eat those and or eat what you pick. They come around and take their plates away, and then they ask you what you would like for lunch. Then they bring that to you. Once you're finished eating, they take those plates away again. Then they bring you dessert. It is a leisurely lunch, and it's nice.
They also had an exercise room and a room where they do all their activities. The whole place was beautiful.
July 16, 2021
I am/was a resident of this facility
I lived at Hidden Lakes for 90 days right after my husband's sudden death. The kindness, caring and competence of the staff allowed me a safe and supportive environment for my grieving. I am so glad I could live at Hidden Lakes during this difficult time.
July 13, 2021
I visited this facility
I visited Hidden Lakes and was shown a very nice 2 bdrm apt. that I liked very much and was told I could have my dogs there. The employee said she would call me in a day or two but I haven’t heard back from anyone. I would have preferred a cottage but was told preference is given to current residents. My viewing was at 11am but I was not offered a meal.
June 25, 2021
I visited this facility
I was impressed by the sister facility, which is Hidden Lakes. They seemed to be at par. I had some difficulty in choosing between them; although I think the cottages at the other place are just a shade better than the ones at Hidden Lakes. I did not have much interaction with the staff, except one meal. The food was very equivalent to what's being served where I'm at.
June 12, 2021
I am a friend or relative of a current/past resident
I cane to have lunch with my father yesterday. Lunch was awesome and the service was fantastic. The food was flavorful and fresh. The coffee was wonderful too!
Thank you Hidden Lakes!!
June 12, 2021
I am/was a resident of this facility
I have met so many lovely people in this community.
I am retired, worked for 50 years as an RN and love how this management team runs the activities and offers so much to the senior needs.
June 04, 2021
I am a friend or relative of a current/past resident
My mom's apartment is perfect for her and she feels very safe here. Staff are warm and friendly.
May 18, 2021
I am/was a resident of this facility
Fountain apartments did not receive regular cleaning service. Employees were over worked or did not come to work so you were skipped for a week. (Paid for service in rent) The food at times was unrecognizable if it even showed up or what you ordered. Complained to asst Mgr Vicki that the senior male tenant next door was bringing in young woman & men who he supplied alcohol partying on a regular basis with several day sleep overs. I contacted her three times and she did nothing about the problem. I have pix of the terrible food and party goers. Housekeeper found a woman completely passed out on floor which she talked to me about because she was so upset. I told her to tell Vicki, again she did nothing. The ground upkeep went down hill during my time there. Finally my dog and I would walk in the evenings where we witnessed teenagers roaming the property. The security patrol told me that it was a problem and that his company had requested more lighting for over a year. The maintenance was very good and prompt. After two terrible months I moved out. I would not recommend this place at all.
Provider Response
Hello, thank you for your review. We regret to hear that you have not been completely satisfied with your experience and are confident this does not represent our community as a whole. We understand that the community team was able to connect with you on these issues and to the best they could to resolve the issues outlined. If you would like to discuss your concerns further, please feel free to reach out to the local team. Thank you
February 23, 2021
I am/was a resident of this facility
My favorite part about living here is walking around the lake. I enjoy lots of light and they take care of everything here.
February 23, 2021
I am/was a resident of this facility
It's like a family here. Everybody talks to everybody and people are so friendly. The staff is very helpful and the grounds are keep beautiful. When you have a problem, there is always someone to help you. Really feels like home.
February 17, 2021
I visited this facility
Hidden Lakes had a lot of steps. It had a nice view, but that's about the only thing I could say about them. It had grass, it was a very nice place, and it's quite as busy as the other place I went to. You couldn't go in there, so I met the lady in their little anteroom type thing. Then, we went into one apartment, and it was not acceptable to me. The staff who showed me around was very nice, and she followed up one time. I didn't like that you have to go up more than a dozen steps.
December 04, 2020
I visited this facility
I will be moving into Hidden Lakes. The large building in front is a place where we have friends from our church, so we've been there before. We're moving as soon as they have a vacancy because we're first on their list. The tour was good. We walked around the grounds, and their place was very level. You walk on sidewalks and you walk straight into apartments and garages. Behind the building is where the lakes are. The staff was so helpful and showed us around. They had an apartment that had just been emptied and was being cleaned. She said that was what most of the apartments looked like. We just fell in love with the green grass and the flatness. The staff was excellent. We had lunch there in the past, but we didn't this time because they were being very careful about that. Most of these places are not feeding people because some of their dining rooms are too small, and they have to separate people out and you wear masks. They paint the room and clean it in between clients.
October 14, 2020
I visited this facility
I have had the opportunity to visit Hidden Lakes and had lunch with the residents. We also walked around the beautiful lake to take in the outdoors. The food was excellent, the staff was friendly and the residents were very friendly as well.
October 13, 2020
I visited this facility
Staff is friendly, lots of activities, love the grounds (especially the lake).
October 06, 2020
I am/was a resident of this facility
I love everything about Hidden Lakes. Like the people. I love living here.
May 16, 2019
I visited this facility
I had a nice experience with Hidden lakes. It was beautiful, they were very kind, they invited us to lunch, and they toured us. They have very nice people and a very nice place. My one complaint was the quality of the food, it was really horrible. The staff was very nice and very competent.
January 13, 2019
I am a friend or relative of a current/past resident
My brother has moved into Hidden Lakes, and he's doing really great. He likes the community, and it suits him. They have a stretching class, dance class, work out room, and a path to work on that faces off the street. They also have social activities like ice cream socials, movies, and gathering or kind of interest groups, they have a library as well. The staff has been wonderful. They're very friendly, uses his name all the time, helping him when he has a question, and they're very good about fixing things in his apartment. The cleanliness is excellent, and overall my brother is really pleased.
July 23, 2018
I visited this facility
Hidden Lakes was very attractive. It was a beautiful setting and they have a lake. We drove past the major streets that are on either side of this many times and had no idea that this community was there. It was kind of tucked away in a private, quiet area. The facility was clean, well maintained, and attractive. We stayed overnight in one of the apartments and we had a couple meals there, and we talked to the residents and the staff. The staff was very pleasant, very friendly, and very informative. The young man who showed us around around gave us all kind of good information. We were impressed. The food was not totally outstanding, but it was OK. The cottages were very nice. There were a lot of activities there. They had an exercise room, a movie theater, and groups.
August 21, 2017
I am a friend or relative of a current/past resident
My father moved into the Hidden Lakes, and he's enjoying it. The room he has seems fairly clean. There are activities, usually one in the morning and one in the evening. They were discussing the outing that they're having. However, people who are wheelchair-bound cannot participate. The meals seem pretty good, and he seems happy with it. The staff is pretty nice and helpful with the move-in. There's a small library and computer area, a large outdoor walking area that surrounds the lake, and a TV room.
February 26, 2017
I visited this facility
I looked at the cottages at Hidden Lakes. They had a nice layout, but they were pretty old. You could tell that there was a lot of wear and tear, and they quoted me a monthly rate of $4,000, which I thought was pretty outrageous for what I was getting. I am at the point of my life where I don’t really need any extra care and I can cook for myself, so I just didn’t really feel it was worth that much money for me. It was a very pleasant setting, the staff seemed to be nice, and the dining room was nice. The food was typical kind of bland retirement food, which I am not quite ready for yet. I wasn’t wildly impressed.
January 02, 2017
I visited this facility
Hidden Lakes was a little humid and crowded for my mom, and the dining room was very crowded and busy like a restaurant. It was a little overkill. Their food was very good. It just didn’t feel right for my mother. The place was big and felt more like a busy resort. It didn’t feel as personal or homey. They had a library, but no swimming pool. They have a beautiful lake with hiking trails around it. It was big.
November 14, 2016
I visited this facility
Hidden Lakes was very nice. They accept dogs, but you have to be able to walk them and pick up after them. The rooms are small, and you have to bring your own furniture. The price for 1-bedroom apartments is $2600. The place was beautiful.
October 27, 2016
I am a friend or relative of a current/past resident
The Hidden lakes is very nice, and my in-laws love it there. It was always really clean and nice. They had a really nice, big, corner unit, and they had their own furniture. The surroundings were beautiful, they had a lake, awalking path, and beautiful grass and flowers.
September 03, 2016
I visited this facility
Hidden Lakes has walking paths, a lake that you can sit by, and various types of accommodations. They have cottages that are independent of the main building. We don't really want that because I don't want to go from one building to another just to have dinner. The facility is within walking distance of a Fred Meyer store.
June 28, 2016
I visited this facility
Hidden Lakes's rooms were rather small. The staff was nice enough. I thought the food was fine, but the service was very slow. I don't want to wait that long every day to get my food. They had a very nice dining room, and the rooms were quite nice but not very big.
May 24, 2016
I visited this facility
Hidden Lakes is what my wife chose because she felt comfortable and had a good feeling about it. They have 58 cottages, which is what we're interested in. The grounds, the lake, everything about it is very homey. The other thing we were looking for is indepedent living, and they are just that. Their maintenance level is higher than most places we saw.
February 26, 2016
I am a friend or relative of a resident
Hidden Lakes is very clean, bright, and cheerful looking with good food and activities. The staff is very friendly. The rooms and apartments are very clean, bright, and sunny.
December 30, 2015
I visited this facility
We liked the cottages and the facility at Hidden Lakes. It was in a town that had a lot of entertainment and stores.
December 16, 2015
I am a friend or relative of a resident
The staff at Hidden Lakes were accommodating in finding out the best way to help my parents and make things work. We got a two-bedroom apartment. It was of nice size but a bit expensive. The dining facility itself is nice, but I think the food is not very good. I would definitely recommend this place.
September 16, 2015
I visited this facility
Hidden Lakes was strictly retirement. It doesn't have the assisted living connected to it, but it was our first choice. It had a lot of amenities, but the rooms were not that large. They also had cottages. We had eaten there three times because we knew somebody that lived there.
May 28, 2015
I visited this facility
Everything was great during my visit at Hidden Lakes. The staff seemed fine. They do have different kinds of activities like exercise and Bible study.
March 14, 2015
I visited this facility
Hidden Lakes is pretty good. The staff is very nice and very helpful. The room that we looked at is smaller. They only showed one, and it was not what we were looking for. It appears that they have a lot of activities and a lot of different stuff available. I was not impressed with their dining room. To some people it would be OK. The one thing I did not like about that is the meals are regimented. They only serve it at certain times and that just didn't go over well with us. If she missed it, then she missed it, and I didn't like that. The time frame should have more leniencies on the meals.
November 30, 2014
I am a friend or relative of a resident
Hidden Lakes is very attractive. It is well designed. The staff is great. The dining facility is outstanding, and they have a five-star chef in there. It is just very well done and very well thought out. They take good care of the people. They have entertainment. There are various groups in the community that come in. They have speakers that come in on various subjects. The residents can indicate an interest in certain areas, they'll find the speaker, and the speaker will come in. They have a library, a piano, and a small gym. They have somebody that works with the residents on flexibility. It is very good. It is called Hidden Lakes because it surrounds a small lake, so they can enjoy the lake out there. The combination of the setting, the amenities, and the design of the community itself all work together.
August 28, 2014
I visited this facility
The cottages at Hidden Lakes are very, very nice and more up to date. It's absolutely beautiful. They do have a whole lot of activity scheduled every single day and it's quite varied. They have various game activities as well. Their food is excellent and their staff is outstanding.
August 28, 2014
I visited this facility
Hidden Lakes is truly a lovely place. It has everything anyone could ever want. It was lovely and we had a wonderful day, but it was not for us. We did not see what's called the cottage while we were there because they didn't have any empty; however, the other facilities that we saw were delightful. We have relatives of good friends who are living there and they like it very much. The grounds were delightful. There was a wonderful walking path. There were lots of facilities for activities. They had wonderful food and great fellowship around the table. They had book clubs, Bible studies, and pool tables. They had all kinds of program. If you're looking for a place, it had everything. The staff was very delightful.
July 31, 2014
I am/was a resident of this facility
I choose Hidden Lakes because it is beautiful. It is in a beautiful setting with a beautiful lake and fountain. The apartment that I am renting is cheaper and it is great. I do not have a kitchen, but I have a counter top with a refrigerator underneath, my microwave and a small sink. The staff here is incredible. All of them are pretty young. Most of them are fresh out of high school and some are even still in high school. They are amazing. They clean the rooms once a week and change the bed linens and towels, which they furnish, but they don't do personal laundry, I do that myself. All the meals are in the dining room and the food is good. There are activities going on every day like games, bingo, card games, tile rummy and usually there is some sort of outing twice a week. We go out on a bus and take us to wherever. We are supposed to go out today but the bus break down. It feels like home and it is amazing here.
May 29, 2014
I am/was a resident of this facility
I've been at Hidden Lakes for several months. I think the workers do the best they can. We have a big mess hall. I'd say the food is mediocre. They have all kinds of activities. They play cards and they do all sorts of things. I've gotten accustomed to it by now. For me, it was the lake that sold me. It's a very beautiful lake. We have geese, ducks, and all kinds of wildlife.
May 20, 2014
I visited this facility
I thought Hidden Lakes was just beautiful. The landscaping is fantastic. It has a beautiful, big lake that you can walk around and nice paths that are convenient. Three times around the lake is a mile, which is good to know when you're trying to keep active. It's also a Holiday, so they play all the same games and have the same type of food. Their food was excellent, and I really like that.
And because my dog barks non-stop when I leave her alone in a room, the manager allowed me to take her into the dining room because she is a service dog. The staff is very pleasant, as are all of the Holiday places. Everybody went out of their way to make you feel at home and comfortable. I like the beauty of the place itself, the lake, and the masses of rhododendrons were just very lovely.
December 01, 2013
I am a friend or relative of a resident
My mother likes Hidden Lakes and she didn't really have any specific reasons. It's fine for me because they give her meals and she likes the environment. The staff is super good.
November 21, 2013
I visited this facility
Hidden Lakes was a nice facility. The rooms were adequate and well maintained. The residents looked clean and cared for but I don't think anyone is happy there. This facility is not one of my favorites.
September 23, 2013
I am/was a resident of this facility
I am staying at Hidden Lakes and it is a really nice and quiet place. They make everything handy for old people. They make the bed and clean the room once a week. They provide three meals a day. Everybody is nice to each other. There is a lake here with a walking ground. A bus that takes us out to places we want to go. I am recommending this place others.
September 13, 2013
I visited this facility
We are moving in about a week to Hidden Lakes. It's a very nice place with a very nice lake. The people that worked there are all nice people. When you sit in the dining room you look out over the lake. It's really a beautiful place and the price is very reasonable.
June 25, 2013
I visited this facility
It was beautiful. The staff was nice and they have activities there. But personally, I wouldn't want to live there because the people who lived there didn't seem to be quite happy and they would need to improve on their communications.
April 16, 2013
I am a friend or relative of a resident
Hidden Lakes in Salem, OR was nice. It has a really nice landscaping. It was very nice looking inside and outside. They had a bunch of little cottages out there for independent living and my mom was thinking she could live there. She really liked that one and it's probably one of the nicest ones here in town at that time.
March 26, 2013
I am a friend or relative of a resident
Mom enjoyed living at Hidden Lakes. She stayed there for five years, so she made lots of friends. She really liked the food. The facility is very elegant and has a very, well-manicured grounds around. However, I think they are a little too concerned with appearance. They tend to spend money on the first things that people see when they come in for their tour, when there are probably other things they should be fixing instead.
June 28, 2012
I visited this facility
Overall, I think everyone in the family thinks that Hidden Lakes is an outstanding Assisted Living Home. It is not as intrusive as some homes, and affords my grandmother a lot of freedom while still checking in daily to make sure everything is ok. All of the staff that I have encountered have been friendly and familiar enough with my grandma to refer to her by her name. My grandma has many friends at Hidden Lakes, as it places a high emphasis on being social through communal lunches and activities tailored to seniors like taking walks and bean bag tossing. The only drawback is that a small minority of the people at Hidden Lakes are cranky/have some racially inappropriate things to say. However, this is to be expected at any home for the elderly. The scenery at Hidden Lakes is nice, as it has its own pond with a trail around it. Overall, Hidden Lakes is an excellent assisted living facility and well worth the premium that it costs.
Questions about Hidden Lakes
Describe the overall population of independent living residents at Hidden Lakes. What is their average age? What are their favorite things to do?
Our residents range from 55 to early 100s and everything in between! Their favorite activities are as different as their personalities! By using our Holiday 365 app each resident is able to view the daily calendar and sign up for events that interest them. If they are unable to find something that peaks their interest on the calendar they can simply message a friend to join them for a game of cards or to enjoy a walk around the community.
What transportation services does Hidden Lakes offer to independent living residents?
Our residents can take advantage of the complimentary transportation to help them get around town. The scheduled shuttle can take residents to stores, doctor appointments, dining, or group outings.
What makes the chef or dining program at Hidden Lakes exceptional? What kind of menu can independent living residents expect?
Our community has an Executive Chef and Sous Chef who care about providing residents not only delicious but also nutritious meals, 3 times a day. Our menus are changed seasonally to ensure the freshest products and flavors and we offer over 150 different entrees with each season. Residents can select a la carte items for breakfast, lunch, and dinner. Entrees at each service include specials like our Holiday Fresh option or Resident’s Choice. All meals are served in our restaurant-style dining rooms with friends and neighbors, allowing everyone to enjoy good food and good conversation.
What common areas are available for independent living residents?
Residents are able to socialize in our game room or activity room, sit back with a good book at our library, get physical at our fitness room or just catch up with some friends in the atrium.
What safety features or security measures does Hidden Lakes offer to independent living residents?
Our residents can feel safe 24/7 knowing that they can access help with just a push of a button. Each resident receives their own Lively Mobile Plus emergency device that goes anywhere they do. The device, which is included in monthly rent, can be activated for a variety of reasons, including emergencies, directions, health concerns, or to just speak to a friendly voice. The community is also only accessible to residents from 7:30 a.m. to 7:30 p.m. so you can rest easy knowing that there will not be unwanted late-night visitors.
If Hidden Lakes accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We love our residents and we love their pets! Our community is pet friendly so you can bring your furry friend with you to your new home. There are green spaces and courtyards as well as walking paths where you can enjoy nice long walks.
Does Hidden Lakes work with an agency or registry to provide nursing and medical assistance as needed?
Our community provides the option to each resident to choose their own third party care provider. This allows the freedom of choice and flexibility for each resident to determine how much, or how little, support they need.
Costs for Hidden Lakes
Services and Amenities of Hidden Lakes
Costs
- Fee Structure Extra: Included In Rent: Basic Cable, Electric, Gas, Sewer, Water
- Independent Living Starting At: $2454/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
- Housing Extra: Cottages, Handicap Barrier Free Units Available, Individual Climate Control, Safety Rails In Bathroom, Telephone Hookup, Walk In Tub, Washer Dryer Hookups
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Dining Extra: Private Dining Room, Resident Kitchen
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Hiking Trails
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Laundry Room For Use, Library, Locked Mailboxes, Elevator
Cleaning services
- Laundry For Linens
- Housekeeping
Technology and entertainment
- Cable In Rooms
- Technology Extra: Business Center, Wi Fi In Common Areas
Activities
- Offsite Activities
- Fitness Room
- Activities Extra: Billiard Lounge, Clubhouse, Game Room, Activity Room
Financial guidance
- Va Benefits Consultation
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
General
- Minimum Age: 55
- Pets: Most Pets Allowed
About Hidden Lakes
Hidden Lakes is located in Salem, OR, providing a vibrant backdrop for your new life as a valued member of our caring community.
From pleasant housekeepers, to attentive servers at mealtime and helpful maintenance technicians who are there when you need them, this community is the new extension of your family. We take pleasure in getting to know each of our residents and look out for their comfort and happiness. Our chefs prepare three delicious meals each day, served in our beautiful dining room. We provide housekeeping, linen services, fun and stimulating activities, off-site excursions, transportation to your personal appointments and a variety of classes and programs. Our warm, comfortable community and our friendly staff and residents will welcome you. We look forward to making your life easier any way we can.
So come to Hidden Lakes for a visit...and stay!
*We understand that each individual is unique and that needs may change over time. Holiday Retirement does not provide any health care services. However, residents are welcome to receive services from any outside home health care provider of their choice to help them continue enjoying life at our community.
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