I cannot even express how disappointed I was by the care received by my father at West Hills. When my seventy year old father left OHSU, he could walk and feed himself and had full mental capacity but, after 20 days here, he was nearly dead. And in fact, 6 days after we removed him from their care, he died. The short version is that this place is terribly under-staffed and, while some are good-hearted, the staff that they do have is completely overwhelmed. Weekends here were especially terrible- they go down to bare bones staff, and thus every resident is ignored except for meds/food delivery. Examples of the lack of attention: my father spilled a drink on his sheets, and they did not change the sheets until FIVE DAYS later, when I literally chased a nurse down a hall and begged her. Also, while they offer a "menu," they consistently ignored my father's choices and brought him random meals. He didn't want to complain, so he wouldn't eat them, and I'd find out the next day when I would visit and see a full tray of food. Another thing: the place was infested with scabies while my dad was a resident, so that was just one more thing that kept the already overwhelmed nursing staff busy. And finally, one more insult to our family from this place: we paid upfront for my father's care because they told us that Medicare wouldn't cover it. I found out later that medicare DID cover part of it and, even though I called and emailed their business office 7 times, they will not return my calls or send me the itemized bill that I requested. The one last cherry on top? Even though we paid them 9 grand for 20 days of care, and then Medicare paid them an additional 2 grand, today my dead father received an additional bill in the mail from them... keep in mind that I informed them of his death 3 months ago. I strongly recommend that you avoid this place- it's clear that the management is only running this center to maximize profits. I feel terrible for trusting them with the care of my father.
Hello Melody, Thank you for taking the time to share your feedback with us. We welcome the opportunity to discuss these concerns with you directly. At your earliest convenience, please feel free to contact me. Sincerely, Nicole, Executive Director