We have used the services of this facility many times, it is my first choice of places to go. Our rooms have always been clean, the views magnificent. We found the staff members to be very helpful. They tend to be a bit short-handed so sometimes you might have to ask for things or remind them but they are good about it. They allowed me to stay past visiting hours to be with my husband and to help him, this was nice because he had dimentia and often had the most confusion at night. There were always a variety of activities to take part in; singing, games, exercises with balloons, art, etc., all sorts of fun things. The food was very good too. When there were things that we didn't like, most of the time we could ask for and get substitutions. For a small price I could eat with my husband. This is a really special place.

West Hills Health and Rehabilitation Center
Offers Nursing Homes
4 Reviews
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(800) 385-2527
Reviews of West Hills Health and Rehabilitation Center
Nursing Home Reviews for West Hills Health and Rehabilitation Center
October 08, 2020
I am a friend or relative of a current/past resident
January 07, 2017
I am a friend or relative of a current/past resident
I cannot even express how disappointed I was by the care received by my father at West Hills. When my seventy year old father left OHSU, he could walk and feed himself and had full mental capacity but, after 20 days here, he was nearly dead. And in fact, 6 days after we removed him from their care, he died. The short version is that this place is terribly under-staffed and, while some are good-hearted, the staff that they do have is completely overwhelmed. Weekends here were especially terrible- they go down to bare bones staff, and thus every resident is ignored except for meds/food delivery. Examples of the lack of attention: my father spilled a drink on his sheets, and they did not change the sheets until FIVE DAYS later, when I literally chased a nurse down a hall and begged her. Also, while they offer a "menu," they consistently ignored my father's choices and brought him random meals. He didn't want to complain, so he wouldn't eat them, and I'd find out the next day when I would visit and see a full tray of food. Another thing: the place was infested with scabies while my dad was a resident, so that was just one more thing that kept the already overwhelmed nursing staff busy. And finally, one more insult to our family from this place: we paid upfront for my father's care because they told us that Medicare wouldn't cover it. I found out later that medicare DID cover part of it and, even though I called and emailed their business office 7 times, they will not return my calls or send me the itemized bill that I requested. The one last cherry on top? Even though we paid them 9 grand for 20 days of care, and then Medicare paid them an additional 2 grand, today my dead father received an additional bill in the mail from them... keep in mind that I informed them of his death 3 months ago. I strongly recommend that you avoid this place- it's clear that the management is only running this center to maximize profits. I feel terrible for trusting them with the care of my father.
Provider Response
Hello Melody, Thank you for taking the time to share your feedback with us. We welcome the opportunity to discuss these concerns with you directly. At your earliest convenience, please feel free to contact me. Sincerely, Nicole, Executive Director
October 04, 2016
I am a friend or relative of a current/past resident
My father was a resident there for two years. It was a constant battleto keep him and his room clean. Always excuses.. Hundreds of dollars worth of clothing was always amiss and always it was blamed on laundry. After two years the stilled served him food he did not like and that was on his chart of "nots". I met the director one time. She never participated in the quarterly care conferences and I feel that should have been part of her job. After all it starts at the top. I felt her leadership role was definately lacking. There were a couple of good nurses and I felt sorry for them that they were trying and the others were such slackers. Again,, the head person was not showing leadership skills. They tell you what you want to hear at a difficult time. I lost my dad in May and I still feel strongly that their lack of care was his final demise.
August 31, 2015
I am a friend or relative of a resident
My husband was in West Hills Health & Rehabilitation Center. This was where he got a bone infection; they did not take care of him. A social worker told me, "If you do not want to stay, you can just leave." The room he was in was hot. They were not good. He had physical therapy, which was very good.
Services and Amenities of West Hills Health and Rehabilitation Center
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 385112
- Ownership Type: For Profit Partnership
- Date Certified: 10/01/2020
General
- Resident Capacity: 180
About West Hills Health and Rehabilitation Center
West Hills Health and Rehabilitation Center is a senior living provider in Portland, Oregon that offers residents Nursing Homes. Contact West Hills Health and Rehabilitation Center for more details on services and rates.
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West Hills Health and Rehabilitation Center 5701 SW Multnomah Boulevard, Portland, OR 97219
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