Terwilliger Plaza
2545 Sw Terwilliger Blvd, Portland, OR 97201
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Reviews of Terwilliger Plaza in Portland, Oregon
2.76
(13 reviews)
Facility
3.2
Staff
2.7
Food
2.3
Activities
3.0
Value
2.3
Schmooper
1
|
May 8, 2023
My mother and father in law moved to Oregon in 2007 and spent considerable time vetting potential assisted living facilities. They settled on Terwilliger Plaza given its proximity to OHSU as well as the beautiful view and comfortable amenities. We have to say that everything was fine for them UNTIL my mother in law started showing signs of dementia. Once that happened, the facility could not get rid of her quick enough. She suffered an episode of confusion and they quickly sent her to the ER. Once she was stable, the hospital care coordinator contacted the Terwilliger Plaza nurse, repeatedly, asking for direction on her release. The nurse hung up on the care coordinator and would not return the calls. They offered no assistance in possible options for this woman who resided in their facility for 15 years. When asked if there was any possible option for her to remain in her home, they were very vague in response and only stated what services the DID provide. What if our mother didn't have family to help guide her during this heart breaking phase of life? We understand that our parents didn't do their due diligence in researching options should they eventually be faced with memory care issues. How many people do? They paid the hefty 100K buy-in fee (assuming this would be their forever home) only to be kicked out in the end. IF there is a remote chance you could develop memory issues in the future, STEER CLEAR OF THIS FACILITY!
grms
5
|
June 29, 2021
My new apartment is actually 25% bigger than the ample downtown condo I'd previously lived in. Everything new and update. There are services offered here for many things I never found a 'handiperson' for in my own condo; cleaning of my balcony especially after fall forest-fire particulates, someone to hang art and drapes now that I'm getting more ladder reluctant, an IT person to connect my cable, wifi box, and printer. The exercise and aquafit classes are frequent, not crowded and appropriate for what helps me and my arthritic joints. Also you can swim on your own schedule when classes aren't in session. The staff and residents are quite friendly. I enjoy a science group, online course, and an Inquiring Minds discussion group currently reading the Federalist papers. But there are less challenging social activities too, like a public jigsaw puzzles, billiards/pool, table tennis, movie night, music night, up to date library, and Saturday morning guest lecture. As my mate is fading with dementia, there's a social worker and understanding residents, fellow residents. Van rides to supermarkets, group walks, rides to medical appointments. I haven't been able to think of anything missing yet after 2 months, and many things I never expected.
Niece Mary B
2
|
September 2, 2020
My aunt moved into the Independent Living section of Terwilliger Plaza in 2013 and for the most part, her experience living in the Tower was good. She was excited to be a part of the community and took part in many of the activities they offered. When she was questioned about the sizable, non-refundable investment she had to make initially, she was proud to tell us that she would be "taken care of for life" even if her money ran out. It made her feel good to be part of an organization that was socially responsible. Fast forward to 2019. Her mind started to deteriorate and she got to the point where she needed assisted living. She was promised many things that were not delivered on, such as "someone will always be right outside your door if you need anything". This was not the case. Many times I visited her and could not find a staff member. She was concerned about the quality of the food served at the Terrace and was told "she could order anything she wanted from the main dining room". That didn't happen either, even after multiple requests from family members. The quality of basic apartment cleaning and maintenance was not good either. Ultimately, though it was their inability to care for her with advanced dementia that was the most disappointing. We thus felt compelled to move her to a memory care facility. So much for them being able to care for her for life.
indy1
3
|
January 24, 2020
The location, the members, and the original mission statement are 5 star. However many of the things I was told by marketing turned out not to be true. Many of the really good staff have been fired or forced to leave. Those remaining are now overworked and do not have time for the little extras that make for pleasant living. One must be a squeaky wheel in order to get serious issues taken care of. We had a real gardener when I came, now there is institutional gardening rather than a homelike atmosphere. Promises are made and blueprints approved and then not honored. Food quality is inconsistent and the attitude is much more institutional and less personal. Member input is through a representative government which has power only to recommend, not change things. A governing board is elected by members, but the administrative staff provides or withholds financial information from them when major decisions are made. A few years back a thoughtful process of discussion with residents about a salon resulted in a wonderful facility we are very happy with. But, that process is not followed for other major decisions. All in all Terwilliger Plaza has the potential to be a 5 star CCRC, but because of broken promises and administrative decisions which do not involve meaningful member input it is a 3 star, heading towards 2 star facility.
senior89
1
|
October 24, 2019
I question the business plan behind this facility. The buy in is high, the food is awful, the income care is irresponsibly inadequate, the level of medical is woefully overlooked, the structure needs so much care and attention. They decided they needed a true memory care facility. OK. It should be one where couples can be together. OK. But now let's make it 8 stories (or more?), with a $650k buyin, $5k/month, and serving the general population. And we keep having in house fund raisers. For what? For a new building we won't use? Instead, why not fix the existing facility, hire proper staff and enough of them, hire a proper chef, expand the kitchen and make it function properly. Where are all the outings? More and more the voices of the residents are silenced.
Don't Choose This Place
1
|
September 11, 2018
When our mother developed Alzheimer's my family toured several care facilities in Portland to see which would be best for her. Terwilliger Plaza seemed like a good place but during their "courtship" of my family false and misleading statements were made to us intended to induce us to choose Terwilliger instead of another place. Terwilliger represented to us that there was a continuum of care that would provide for residents whose conditions worsened over time. In fact this is not true and when our Mother's condition progressed to Dementia requiring memory care services she was forced out of Terwilliger Plaza. A "non-refundable "Membership Fee" in the neighborhood of $60,000 that was entrusted to Terwilliger Plaza was demanded up front when she began her residence there and even though our Mother was forced to surrender her 'membership' at Terwilliger Plaza management there has refused to refund this fee. STEER WELL CLEAR OF THIS FACILITY. They care about your money and not about the well-being of your elder relative.
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About Terwilliger Plaza in Portland, Oregon
Refund Plan: Declining Balance over 40 mos. to 0%; 90% refund (Price: 63% of Entrance Fee). Assisted Living and Nursing Care on discounted Fee-For-Service basis.
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