Given to me by the staff were the visiting hours ( technically none) so upon arrival at the Elizabethan Manor at approximately 7:30 pm the doors were locked. So, okay I figured I will ring the doorbell and someone will come to the door...NOPE. I rang and rang the bell and still not a sole arrived. Finally I walked around the facility until I had found a women in her room and asked "how do I visit someone?" She politely held her hand up as to say one second. About 5 more minutes go by again still waiting at the door for someone to arrive and they finally do. I was then informed that all the doors are locked at 7pm and so I would just need to ring the bell..okay I said, I'm guessing that the bell ringing must carry on for an astounding amount of time in order to get your attention because I then recanted everything I just went through in order to be allowed to enter the facility. That aside, my next visit two days later, my friend had an accident with his catheter bag spilling out as he was trying to open his window curtains and made a big mess on the rug. He told me about it and was embarrassed so he did not want to inform housekeeping etc. Well, while my husband and he played a couple games of pool before lunch, I proceeded to locate those in charge and inform them of the situation and they assured me that it would be handled directly after lunch. The end of my visit with my friend ended with my husband telling him that his room would be cleaned and to let them do it and that it was no big deal...I said brother leaving it there is a health hazard and risk, as well as other reasons so please let them into your room. Today I am writing this review because THEY NEVER WENT TO CLEAN IT UP, THEY NEVER EVEN WENT TO HIS ROOM TO INQUIRE ABOUT THE URINE SPILL AND/OR DISCUSS IT WITH HIM...ZERO-ZIP-NADA! Just because the majority of the staff seem to be nice and such, does not mean that they do their job taking care of the residents. Just because his room and board is partially provided and the reminder must be provided by him doesn't mean that they provide what they are required to or what they say they do. There HAS TO BE better residential care facilities in or just outside the city of Pendleton...but unfortunately, no there isn't. Unless you can afford a $5000 a month facility, you are stuck living and dieing in a place like this.
Provider Response
At Elizabethan Manor the safety and security of our residents is of the utmost importance. As the reviewer noted we do lock our doors in the evenings due to our country setting. We have a system that the entry bell rings through our phone system. We always try to be prompt and responsive to late evening visitors. There are times we may be assisting our residents and the wait could be a few minutes. All of our care and services are based on the needs and preferences of our residents. We appreciate the concerns stated by the reviewer and follow up with our independent residents to provide the additional support they desire. Delores Mclaren, RN, Executive Director
