New Friends & Residential Care of Florence

Reviews of New Friends & Residential Care of Florence

Questions about New Friends & Residential Care of Florence

What ongoing training does the staff receive in dementia care?

We have mandatory training that the staff will receive before they are allowed to work on the floor. We have continuing training each month at our all staff meetings.

Describe the overall population of assisted living residents at New Friends & Residential Care of Florence. What is their average age? What are their favorite things to do?

The population at New Friends is very diverse. We have people of all ages who enjoy to interact with each other. Play a plethora of activities including listening to live "Elvis" almost weekly and of course the bingo :)

What programs or activities does New Friends & Residential Care of Florence offer to enrich residents' well-being?

We offer multiple live performances, manicures, and foot care. We offer tons of sensory and aroma items, arts and crafts, and even reminiscing about the "good years."

What safety features or security measures does New Friends & Residential Care of Florence offer to assisted living residents?

We offer 24 hours of awake staff and someone to be there at all times.

How does New Friends & Residential Care of Florence keep residents' families informed about their loved ones?

We offer care conferences monthly after move in and quarterly after that. We have an open door policy to ensure no communication goes missed.

What is the care staff-to-resident ratio at New Friends & Residential Care of Florence during daytime and nighttime hours?

We base our ratio off of acuity of the residents needs.

If New Friends & Residential Care of Florence accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We do accept dogs and cats, the resident would be in charge of ensuring the care needs are meet. We have patios at each house that allows for the animals to go outside with their loved ones.

How many staffers are on duty in the daytime and overnight?

We based our staffing ratio on the acuity needs of the residents.

What safety features or security measures does New Friends & Residential Care of Florence provide to protect residents who wander?

We have locked memory care that allows for the residents to wander within the building and locked gates outside that would allow the residents to wander outside during nice weather.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

We have RN and LPN who are on shift. They do it a month after move in and than quarterly after that. Of course if needed sooner or if cognition needs assessed before that we can accommodate for that.

What techniques does New Friends & Residential Care of Florence use to support memory care residents during mealtimes?

Interaction during dinning room including the staff eating the meal with them. We also provide person centered care and allow them to eat when they want to eat. This allows them to maintain their schedule.

Is New Friends & Residential Care of Florence affiliated with a hospital if more care is needed?

We have a hospital that is 2 blocks away, and if they are on palliative services we have a in house doctor that would see them within a couple of days to prevent having to go to the hospital.

Services and Amenities of New Friends & Residential Care of Florence

About New Friends & Residential Care of Florence

Care offers the personalized balance of assistance and independence for our residents. Provided with the option of different service plans your loved one will be able to receive the specific care they need. A residential care lifestyle offers a personalized balance of assistance and independence. Residents enjoy the privacy of their own apartment and the support of our caring staff for anything they may need - from personal care and transportation, to medication and continence management, or even just a friend to check in and chat.

Residential Care Services Available:

• Restaurant-style dining
• Assistance with daily tasks
• 24-hour care staff
• Medication management
• Continence management
• Weekly apartment cleaning and linen services
• Local transportation services
• Full calendar of activities

Memory Care Services:

• Three meals per day featuring Resident Choice Dining and Dining with Dignity
• A neighborhood that provides a safe, pleasant, comfortable setting
• Enclosed courtyards
• Specially designed memory programs
• Activities that encourage activity and engagement
• Specially trained 24-hour staffing
• Light housekeeping services
• Laundering of linens and personal laundry
• Assistance with medication management
• Regular safety checks
• Scheduled transportation
• Personal care
• Mealtime monitoring and staffing
• Escorts for meals and services
• Designated program coordinators
• Brain exercise programs
• Support groups for caregivers
• Utilities

What Makes Us Special

We offer different residential care service plans, ensuring residents receive the care they need to fit their lifestyle. Residents enjoy great service delivered by caring, compassionate professionals and families will enjoy peace of mind knowing that their loved one is living well with the assistance they need.