The Highlands at Owasso
10098 N 123rd E Ave, Owasso, OK 74055
(833) 656-1635
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Reviews of The Highlands at Owasso in Owasso, Oklahoma
2.91
(12 reviews)
Facility
2.9
Staff
2.4
Food
2.2
Activities
2.3
Value
2.3
Riley - 123
5
|
April 1, 2022
The staff here is wonderful! They take the time to get to know everyone. The therapy works so hard to get the skilled back to 100% They do Bingo often , Live music , Coloring, Arts and crafts. Just over all wonderful.
Carol
3
|
February 3, 2022
My father was in The Highlands At Owasso Nursing Homes. He started in rehab and then he could not be rehabbed any further, they transitioned him to long-term care. He was in the same room, basically the same care. They just stopped rehabbing him to try to get him home because we knew that wasn't going to work. He was there for a couple of months. It looks like a three- star hotel from the front and in the lobby, and the rooms were fine, It just that the care wasn't up to our expectations for what we were paying, you couldn't always get a hold of someone on the phone, you couldn't find anyone when you needed help with something. The staff was very limited and a lot of people would just drop their jobs and walk out. So I don't know what caused that, but our most difficult problem was staffing issues. No activities, except when he was in rehab, they did do some occupational and physical therapy, but that stopped when they transitioned him to long-term. He could either eat in his room or eat in the dining room, and the dining room was down a long hallway. And my dad can't put himself in a wheelchair. They would push him down there, but then they refused to push him back. He had to get back on his own, and that was a real problem. So he had very little interaction outside of his room. The dining room area was fine. My dad complained about the food a lot, that most of the time his food would come cold. When a hot meal was supposed to come, it would come cold. One time he even got a meal that was supposed to be hot, that was frozen. So his biggest complaint was the food, it just was not up to par for what we were paying. We never met a doctor while we were there. They need to work on their staffing issues and pay more attention to the people that live there.
ALB111
1
|
February 4, 2021
My mother went to Highlands for skill rehab. We were told they didn't have any Covid cases and were being very cautions and careful with their staff to ensure everyone's safety. The family was not allowed into the facility to ensure safety guidelines so we depended on the staff to care for our mother. After many times of speaking with our Mother and finding out what horrible care that she was receiving we complained to the Director of the facility. We couldn't get a call back from any nurses or staff to find out what was happening with our Mother's rehab. We were getting ready to move her out of Highlands only to find out that she was very sick and contracted Covid from the Highlands staff and they were sending her to the hospital where she passed away. After further investigation Highlands had several Covid cases before and ongoing in their facility when they told us they hadn't had any cases. They were just trying to make a profit and it ended up costing my mothers life. Each time we spoke to our Mother on the phone she just cried about how horrible it was at the Highlands. Considering we were not allowed in the building and couldn't ever get a call back from anyone until many escalated calls to the Director I believe they are not caring for the patients like they say they are doing. Based off what our Mother was saying they just left her in the bed day in and day out without trying to help her regain her strength from a hospital visit. It was a horrible way for my Mother to spend the last two weeks of her life at the Highlands facility. I would not recommend this facility to anyone.
coc
1
|
January 4, 2020
They are very bad takes them over 30 mins to check on the people let's them sit in dirty diapers for hours food is bad wouldn't give to my dog.they are rude and never talk to you about what is happening or going on.seen doctor 1 time in 2 months.the dog pound would take better care of these people.
Alaska 44
5
|
December 9, 2019
I have never seen so many rude arrogant people in one place. Especially employee by the name of Robin H. She was with out of doubt rudest person I've ever met I would not want her caring for anybody I love or care for. I hope someday she has to live in the same environment that she has created working here
kelli85
1
|
October 21, 2019
This by far is one of the worst facilities I have ever seen. Yes it’s beautiful but that’s all it is. Very disorganized and no one that really wants to help you. My aunt went into the skilled nursing. I could go on and on but I won’t just please don’t put a loved one in this facility!😡
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Costs for The Highlands at Owasso in Owasso, Oklahoma
Nursing Homes
Nursing homes, also called skilled nursing facilities or convalescent homes, serve anyone who requires preventive, therapeutic and/or rehabilitative nursing care. Nursing homes provide residential care for people who don't require hospitalization but need 24-hour care they can't get at home. Some nursing homes are set up like a hospital with staff members providing medical care. Nursing homes also provide a wide range of other services.
$5,550
Starting Price
Services and Amenities of The Highlands at Owasso in Owasso, Oklahoma
Dining options
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Resident Transportation
- General Store
Cleaning services
- Laundry For Clothing
Medicare
Health
3.0
Overall
3.0
Quality
2.0
Staff
3.0
About The Highlands at Owasso in Owasso, Oklahoma
The Highlands is a post-hospital rehab and long term living facility located in Owasso. We take pride in offering the highest level of care. At the Highlands, you will have access to a staff who is dedicated to service, wellness, and health. Our skilled certified nursing staff is ready to assist with any of your needs. We want to make sure our patients are able to maintain as much independence as possible.
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