Emerald Square Senior Living

My uncle stayed at Emerald Square Assisted Living. He's diabetic, but they were offering him "sugar" food, and I was not too keen on that. He was not getting the care that he needed there. The rooms seemed smaller, and not as nice as where he is currently. They had an activities director for a while until new people took over. Some of the residents were friendly and some were not. Some of the staff members seemed to go out of their way and there were some that had the, "I don't care" attitude.

My sister stayed at Emerald Square. Overall, it was a good place and the cheapest one we could get in Oklahoma City. My sister has been there for almost three years. We had a good experience with them. They kept me informed and always called me when they were supposed to. They kept me up to date and let me know what was going on with my sister. My sister had a private room with a bathroom, refrigerator and microwave, but no cooking facilities. Two or three times a week, they would have groups to come in to entertain and birthday parties. I was just a little disappointed that they didn't push her a little more to do the activities.

My mother lived here. The first thing I noticed was that the atmosphere was VIBRANT---folks were still LIVING here and that showed. Many veterans live here, and all the residents were friendly and welcoming; the ladies asked me about my mom and seemed genuinely glad to welcome her to the group. The staff was overwhelmingly friendly and helpful. Stormy, the head nurse, went above and beyond to work with my mom; she was readily available when I had questions. The aides were easily available and glad to help. My mom could not dress herself, but the aides would take care to coordinate her clothes. Laundry was done regularly, and she (and her room) smelled fresh. The rooms are generously sized and open to one of two enclosed courtyards. When I ate with her, the food was well prepared and delicious. I would definitely choose Emerald Square (which was recommended by a senior living advisor when I had difficulties with OK Medicaid) again for a loved one. They offer many activities at the facility plus a van to go on shopping trips, etc.

Executive director and director of wellness seems to be a joke they are rude and extremely ignorant when it comes to care of the residents in this facility they give you nothing but excuses and blame others for problems that they as managers should make sure care is provided properly! The value of care and food is definitely not worth the price! I can never get through to the executive director or Director of wellness anymore they seem to be avoiding me which is a major problem!

My mother has lived here for 1 1/2 years. If you or your loved one doesn't have any major health issues this community could be fine for you. But if you have or develop health issues, in my opinion, you will not be well cared for. Especially if you have mental issues also. They have not stayed on top of my mother's health problems. One of the problems is that they are understaffed and unqualified to assess health problems. They have a huge staff turnover also and the care is not consistent when the shift changes. The residents do get a medical alert pendant but it takes the staff forever to come to their room and then the staff member takes a very long time to come back with whatever the resident is needing. This has caused my mother to use her walker to go down the long halls to hunt a staff member down for her needs and not use her pendant. Recently she developed an infection in her skin that was spreading rapidly, her skin broke down and was leaking. They did not call me to let me know how bad it was getting and she was miserable. I took her to the hospital to get it under control and since she has been back I have gone up there everyday to observe if they are caring for her correctly. Some nurses are and some are not, some are qualified, others are not. To me the quality of care that they give is much more important than how well the place is decorated or their activities because what it boils down to is that you or your loved one is getting older and your health will eventually deteriorate and you will need to be cared for well at some point. Most residents don't care about parties, decorations, loud music etc. they just want people to really, genuinely care about and for them. Also the food was good at first but has really gone down hill. The rate is less than most places. I wish I had searched for a smaller facility that was easier to get around in, this place is huge and built like a maze.

Emerald Square was OK, but they were a little bit cold. We didn’t feel comfortable during the visit, and they were a little bit pushy. I believe they were recommended to us by a relative; that’s why we visited them. The room was really nice, but the people there not friendly. They just didn’t feel warm and cozy.

Everybody seemed friendly at Emerald Square. They had a good organization going on. The only thing that we were concerned about was that it was outside our price range. They had activities, like bingo and card games. They would drive you to your doctor's appointment, but they also had an in-house doctor, if you chose to use him.