Grace Living Center-Bethany

My mother was sent to Grace Living Center in Bethany (now known as the Grand) for skilled nursing following a stroke, which caused a severe vision impairment. From what she told me (since I couldn't visit), meal trays were simply placed in front of her, with no guidance as to where things were located on the plate. Also, the therapy she received did not seem to take the visual impairment into consideration. While some staff members were very helpful, others were abrupt. About half the time when we would call the main number, it would ring about 20 times with no answer - even during traditional working hours. The communication with family was sub-standard. They moved my mother to a different room twice without first notifying us. After the first time, I spoke to the administrator, who said that the admissions staff were supposed to have contacted family before EVERYONE ON THE WING was moved to a different room. We were not notified either time about the room move. There was no hot water in one of the shower rooms so my 86-year-old mother was expected to shower in cold water. She reported to me that there was no hot water in her bathroom either. Also, the TV in the first room did not work for the first day or two. Because she was in quarantine, she couldn't leave the room. Due to her vision issue, she couldn't read. When she ventured into the hallway, she said they yelled at her. The stroke impacted her cognition somewhat, yet the staff did not seem to recognize this. When my mom was discharged, some of her clothes were missing. We were given her prescriptions and some papers, but no one went over any discharge instructions with me. Also, staff members told my mom she was being released on a Friday when in reality her release date was set for Monday. This got her hopes up unnecessarily. I know with COVID-19, facilities like this are facing a lot of challenges. It was difficult not to be able to visit. I will say there were some staff members who got us on the phone for her, as she couldn't see to dial at first. She did speak highly of about four of the staff. Overall, I found the facility to be lacking in communication and from what I could tell based on my mother's feedback, somewhat understaffed. I would not recommend the Not-So-Grand as a first or second choice.

I was brought here for therapy. This facility is outstanding. Kind, caring people, My work outs are extremely helpful. The food is so good that I’ve gained some unwanted weight !!!! I give it a 5* review .. Thank you

This place is the pits. I have a friend there now for 1 week and 75% of her clothes and personal items have completely disappeared. They usually have 1 person there all night. People lay in there soiled clothes and sheets. They at times disobey doctors orders. They were bathing her and at shift change they just walked away. She said; "HEY" they said shift change gotta go & left her as she was. If you're looking for a home--Keep looking. They don't/won't care.

Grace Living Center in Bethany is nice. They've just undergone remodeling so it's pretty up to date. The staff that we met was very courteous, friendly, and welcoming. From the initial walk-through and from working with them to get my loved one admitted to the place, it's been a positive experience. They have a pretty nice restaurant-style dining area. What I found interesting is that they also have what they call a dignity dining facility where people who have physical issues and need assistance with dining can have a separate space where they can dine. The staff member who gave me the tour said one woman is teaching crochet classes to the residents, and another one will be starting a no-contact bridge class.