Brighton Gardens of Westlake was not organized. I was supposed to have a meeting with them at a certain time, and the person I was supposed to meet with was not available, so they gave me somebody else to do a tour with, and she couldn't answer any of my questions. The person I was supposed to meet with called me the next day, and she answered a lot of my questions, but with a scheduled visit, and my name was on the board and everything and they couldn't get the person that was supposed to be giving me the information at the time. And I didn't speak with anybody else there. They weren't prepared. I didn't even walk out of there with paperwork, they didn't give me anything.
27819 Center Ridge Road, Westlake, OH 44145
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(800) 385-2527
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227 days
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Reviews of Brighton Gardens of Westlake
Assisted Living Reviews for Brighton Gardens of Westlake
September 18, 2021
I visited this facility
June 26, 2021
I visited this facility
Brighton Gardens of Westlake was kept up and staffed well. The individual units were really nice and everybody was friendly and nice. It's on the main road, so it's near the hospital and accessible to other things.
June 23, 2021
I am a friend or relative of a current/past resident
My mother is currently in an assisted living called Brighton Gardens of Westlake. It's a nice place. The apartments were a little small, though I have not been in her room because of Covid. Until I get my second shot, I'm not allowed in to her room. They're allowed pets which is great. They're allowed to bring a microwave and a mini-fridge, but there's no sink in the room. She has to use the sink in the bathroom, which I find a little cumbersome; so that bothers me and her. She doesn't have to have a kitchen, but a counter with a mini-fridge is not a kitchenette. It's really my only complaint.
They are very nice, very helpful, and accommodating, but right now my mother is wanting to do more things. She might find that easier when things open up a little more. I have not tried the food, though she doesn't complain that much yet. They could have more activities, but I think Covid limited things. She started living there in December, and everything was just closed down. She just got bored. They have a small library. When they finally opened up visits for the families to come in, they had us go into the library social distanced. They have a beauty shop, and my mom got her hair cut there; it turned out very nice. They saw a movie the other night in the dining room. The facility could be a little more updated, but I haven't been throughout the whole building yet.
June 03, 2021
I am a friend or relative of a current/past resident
I have my mother in Brighton Gardens of Westlake now. It's been a very good experience. They're just kind of opening back up in Ohio from COVID, so they are just now getting out and around a little bit within the last month. Some of those activities are maybe coming back, but nothing really soon. The staff we met was fine. I have no problems at all. I wasn't able to go through all of the facilities. She went in just before the outbreak, but she's getting the care she needs, and we're good with their response. Everything we've asked for, they provided. They've done OK.
January 27, 2021
I visited this facility
Brighton Gardens was fabulous. The people that were running it were very nice. I like the meal options and the dining. I like the facilitator who took me on a tour; she was really, really good. I wasn't able to try the food, but they had ala carte, so you can pick what you want and come and eat when you want. You can sleep as long as you want, too. They have flexibility. There were room options, and the layout and the shower were very nice. The facility was very, very nice.
October 03, 2020
I am a friend or relative of a current/past resident
We found Brighton Gardens of Westlake for my mother, and she's already there. We chose it because I think they had the best amenities, the people were very kind, and we had the opportunity to speak to someone whose father was there. They had good meals and classes are very good, they've been very good in keeping the residents engaged during the pandemic. The staff is usually very helpful, the room is small, but it's very nice. It's rather expensive.
October 01, 2020
I am a friend or relative of a current/past resident
My grandfather moved into Brighton Gardens of Westlake. They've been amazing, they were super helpful getting him moved in, and they had lots of people to give us a hand getting all his stuff in there. They made it very easy and very welcoming for him. The staff has been super great, they've checked in with us since he's been there, and they were really helpful getting the rate set up for him. They've been great. They've been awesome. He said the food is awesome, he really enjoys the macaroni salad, and he really likes the apple pie.
November 18, 2019
I visited this facility
We toured Brighton Gardens of Westlake and chose it for my parents. The staff who accommodated us was wonderful. The room was a 1-bedroom apartment, but they had other options. They had several group activities going on, and the facilities were nice, both dining rooms and common rooms. They had buses to appointments and tours.
March 20, 2019
I visited this facility
The apartments at Brighton Gardens of Westlake had no kitchens. It was just a room and a bed and I felt like my dad was in a hospital for that. While they had a big kitchen that they could go in and use, it did not feel like he had his own home. It felt like he was at a hotel. The staff was very kind, very personable, and trying to be accommodating. They had activities and the residents were happy, but it was way too sterile of an environment for my dad. The rooms were bright, but very small. You couldn't put a queen size bed in there. It's extremely clean, but it smelled, and the staff apologized to me because they had a resident that had a horrible incontinence problem.
June 06, 2018
I visited this facility
I visited Brighton Gardens of Westlake, and it was very nice, very well-kept, and decorated nicely. The staff member was very pleasant, he was very accommodating, and gave us a tour of the apartments. There's a choice of apartment sizes, you can choose a single room, or two-room units, which makes it feel a little homey. I liked it because they allow you to have a small pet. I felt like it was a very thorough tour. Basically, the 3rd floor was dedicated to memory care, everything was secure, and they had a sitting room with a big TV.
August 19, 2017
I am a friend or relative of a current/past resident
Terrible response time. Not a caring facility
Provider Response
We’re sorry to hear that you did not have a positive experience. Please contact us at information (at) sunriseseniorliving.com so we can better understand your concerns. –The Sunrise Team
June 07, 2017
I visited this facility
Brighton Gardens of Westlake had a picture of all the caretakers, and the lowest amount of time somebody had been there was 5 years, and they're assigned to the same person each day that they work. That was the number one thing we were looking for. The room that I saw was a small studio, but it was acceptable. The other rooms were absolutely beautiful, and they redo them quite often. It looked very home-like and very well done.
November 30, 2016
I visited this facility
Brighton Gardens was friendly, caring, and clean. The apartments were much bigger than any other assisted living I have seen, which is what I was looking for. They have shown to me compassion.
August 29, 2016
I am/was a resident of this facility
Gardens at Westlake is very satisfactory.
June 17, 2016
I visited this facility
Brighton Gardens of Westlake was absolutely beautiful with a bright atmosphere. The courtyard was great. Everybody was so friendly, and the staff was great and have been there for a long time. They have nurses on staff as well. Their manager knew all the residents by name. They also take the residents on field trips.
June 10, 2016
I visited this facility
I liked Brighton Gardens of Westlake. It was very nice and clean but too expensive for us. The amenities were wonderful. The residents looked happy and content. Somebody was singing when we visited, and the residents were all joining in. It was a very nice facility. The dining area was really nice, too. It was clean with tables of four or maybe six.
July 14, 2015
I am a friend or relative of a resident
My mom is at Brighton Gardens of Westlake. The staff is wonderful. They're excellent. The rooms are very good and very accommodating. They're big enough and very nice. My mom is in the memory ward section, but they try to get her out and about doing things. They have a little garden they can go outside, and they encourage them to go to the dining area to eat and things like that. Food is really good, I've eaten there a few times. My mom enjoys their food. There is excellent security there too. You have to be buzzed in and buzzed out. The facility is clean. It is really well maintained. The people are really friendly, and they really care. Brighton Gardens is excellent as far as if you have memory issues. If you need to be more guided, Brighton Gardens is a good place.
May 26, 2015
I am a friend or relative of a resident
Brighton Gardens of Westlake had a fair number of staff that handled the situation whatever may arise, and that is what we liked about it. They do have lots of activities. They have three different floors, and it separated by different levels of memory care. The meals are good. The facility was nice, and the grounds were nice as well. The room that my mom has is very nice as well. It is well kept.
August 17, 2014
I am a friend or relative of a resident
We chose Brighton Gardens of Westlake because they have a little more as far as nursing care. My mom is on an Alzheimer's ward and she gets a little more attention. Plus, it is just actually beautiful and the people are very nice. It is a really, really caring place. On my mom's floor, they have two dogs that live up there, and I think that's a nice touch. They also have a family room and a TV room with a kitchen next to it, so people can actually be looked after during the day -- it ihas a very homey feeling. The staff is just very caring and very open to suggestions and willing to do pretty much anything we want them to do. As for activities, they will have people come in and do music shows and magic shows. They have their own activities as well, where they have craft and movie time. My mom is always doing something. The food is five stars. Everything is made fresh. Some places will say, "We got a choice of this and this..." Well at Brighton Gardens, they actually put the food on the plate and they bring it around to the tables and say, "Which one do you want?" Isn't that neat? It is nice. You can read the menu, but it is different to see it on the plate. Overall, what I like best about this place is the atmosphere. People seem to be happy to be working there. I also like the respect and care that they give my mom.
October 28, 2013
I visited this facility
Both my wife and I like Brighton Gardens. The staff was very accommodating. They answered every question we had. We did see rooms that day and I thought they have a nice variety of different rooms, one-bedrooms, two-bedrooms, and suites. They did have a lot of different things. I would absolutely recommend that people visit this place.
April 30, 2013
I am a friend or relative of a resident
Brighton Gardens is a top rate place. They're taking excellent care of my aunt. She has two aides who help her and actually have to feed her now. They're doing an excellent job. I don't worry. If anything happens they call me and let me know. I'm very happy with that place. The food is excellent. They have three areas of living: independent, assisted and Alzheimer's care.
October 12, 2012
I am a friend or relative of a resident
My grandmother is happy with this place. She turned to look here after her husband died, and she had only a little bit of family to help out around the house. It soon became too much to bear, and we decided to let her choose an assisted living facility that she could move to. This is no ordinary assisted living facility. This place makes you feel at home all the time. The nurses, and staff are all happy to help however they can, and the people running this facility actually know what they are doing. With the amount of activities this place has for my grandmother, she will never have a bored day. She has already met so many friends that she says she feels like she has known forever. This facility is close to home and we can visit her anytime we please. Overall a very great place to send someone when the time is right.
July 02, 2012
I am a friend or relative of resident
Really the state-of-the-art in terms of Alzheimer's care. It's nice that each resident has their own room; however, the staff ensures that the residents don't sit in their rooms and instead are engaged in one activity or another in the common areas.
Similarly, the resident rooms are around the periphery of the common areas, leading to a much more home-like and less institutional feeling of the facility. There's even a friendly dog!
The care managers are kind, patient, and attentive. The staffing ratio is excellent, and it helps that there are only 20-25 residents on the Reminiscence unit.
The LPNs are knowledgeable, accessible, and truly enjoy their jobs. They can spot a "good" facility, and this one of them.
Don't be surprised to see your loved one actually improve to some degree, being placed in the right type of environment, such as Brighton Gardens.
March 15, 2012
I visited this facility
Brighton Gardens was a great place, and I saw that the staff was very caring and competent. I remember thinking it looks like a 5-star hotel when I first saw it. A very clean and new facility, a place I would go to if I were in need of assistance. I volunteered there, and in particular remember an experience I had with a woman who had a stroke. Visitors were few and not frequent for this poor lady, and she needed some motivation to make strides in her rehabilitation goals. Her caregiver at the home was very kind and patient especially as the woman was prone to melancholy, which isn't surprising considering her health struggles and loneliness. But the caregiver would patiently sit with her, despite the repetitive stories. The woman constantly would wish she had her old dogs with her, her best friends. One day the caregiver brought pictures of her own dog, and the two bonded over their shared love of our canine friends. I learned incredible things from this caregiver: simply lending an ear and finding common ground can be so healing. Brighton Gardens takes care of its patrons with a humanistic touch.
February 16, 2012
I am a friend or relative of a resident
I was highly impressed with Brighton Gardens of Westlake assisted living home in Westlake, OH. My grandmother is a dementia resident here, and my family has been very satisfied with the level of care that she has received while at Brighton Gardens. This facility specializes in taking care of patients with dementia or Alzheimer's. They have very skilled, professional, and knowledgeable staff, who are well-equipped to take care of patients with memory disorders/diseases. The nurses are very caring and are highly trained, while the psychology staff is very friendly and helpful. My grandmother has her own room, and she is kept on a schedule which allows her to thrive given her current mental condition. They have good, nutritious meals, which we sometimes eat with her while visiting (they are very accommodating at this). They have many activities for the residents, many of which are aimed at helping those with memory disorders. Overall, my family and I would recommend Brighton Gardens to anyone looking for highly skilled staff able to take care of their loved ones with dementia or Alzheimer's.
Memory Care Reviews for Brighton Gardens of Westlake
August 07, 2021
I visited this facility
We went to Brighton Gardens of Westlake and saw both assisted and memory care. We would be probably looking at the assisted care, but we wanted to just see the memory care because my mother might need that down the road. It's very, very nice and the security was wonderful. The people's attitudes were great. They were very, very friendly and super polite, and it looked like the residents were enjoying themselves, even during COVID. I talked to two individuals who were waiting for a bus to come and take them somewhere, and they were very, very nice.
We got to see where the dining room was, as well as the library. They have a beauty salon, which was nice, because she likes to get her hair done. They had walking areas, too, and seats if you needed to stop and take a rest. We got to see a studio and a one-bedroom, and they were both wonderful. The studios were huge and totally adequate for my mother's needs. You could fit your couch, your bed, and your chair. It was kind of the same way also in the memory care: there was a lot of space. Everything was clean and there wasn't any trash around. The residents were allowed to have their doors open, so we saw people inside. They were watching TV and some waved hello. There were nurses on every floor. I saw a physical therapist in the memory unit, and she was engaging and playing ball catch with them. It was a very upbeat and very personable setting.
Their menu had a wide variety of things, and there was an area for snacks with cookies and juice. Usually fruits are available but right now, they have to ask for them, so that was kind of a nice added touch.
Services and Amenities of Brighton Gardens of Westlake
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
- Dining Extra: All Day Dining
Features
- Beauty Barber Shop
- Resident Transportation
- Garden And Patio
- Resident Parking
- Security Gate
- Spa
Cleaning services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
Health services
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Religious Services
Guest services
- Guests At Mealtime
Languages
- English
General
- Resident Capacity: 150
- Pets: All Pets
About Brighton Gardens of Westlake
Focusing on your unique needs and preferences, Sunrise Senior Living takes a holistic approach to senior care. With us, you can expect consistent yet individualized care rooted in evidence based research and theories of aging. From personalized programming to quality dining, we concentrate on your individual wellness and well-being so you can live life exactly how you please.
We remain firmly focused on promoting the safety of our residents, and are taking rigorous measures to help maintain their health during this time. Sunrise CareConnect, our electronic health record system, allows physicians to track residents' care, medication protocol, and progress notes remotely. In addition, we are facilitating telehealth visits with health care providers, minimizing the need for external office visits.At Sunrise, championing quality of life for all seniors is our mission and is carried out by every Sunrise team member. Based on resident surveys, consumer insights, and industry metrics, national programs have recognized Sunrise's efforts and our commitment to quality care.Sunrise communities have earned more than 280 National Quality Awards - more than any other assisted living provider. To learn more about our award winning communities, a full listing of the company's recipients can be found on Sunrise's National Quality Award page.
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