Caring.com
Caring.com

(800) 558-0653

Brookdale Mentor

5700 Emerald Court, Mentor, OH 44060

(800) 558-0653

Verified Partner

3.52

(25 reviews)

Offers Assisted Living and Memory Care

Photos of Brookdale Mentor

Get Cost Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Get cost information
Find out availability
Ask about payment options

Reviews of Brookdale Mentor in Mentor, Ohio

3.52

(25 reviews)

  • Facility

    4.2

  • Staff

    4.4

  • Food

    2.8

  • Activities

    4.3

  • Value

    3.4

Darlene

3

May 12, 2023

I am a friend or relative of a current/past resident

My dad is staying in Brookdale Mentor. What I like the best about the place is that the people are so kind and work well with the family. What I like least is the cost; it's expensive. I would suggest that they improve the quality of the food and listen to the residents more about the food. There should be less salt because it's very salty. They don't have enough staff, but the ones that are there really do their best to provide the best care. They have music, people coming in and playing the piano or singing, and they have bingo, Wii bowling, trivia, and exercises in the morning. They really try to keep everybody engaged. It's a really nice building.

Provider Response

Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.

Deanna

4

May 10, 2023

I visited this facility

Brookdale Mentor was more homey. It seemed to be a smaller facility, so it appeared as though the residents may have gotten a bit more attention. The lady who was walking me through and talking with me was greeting all the residents and people. She seemed like she knew all of them. They had activities. They were really promoting moving people out to eat together and be social. You can have meals in your room. I know that for the safety of the residents, they don't put a lot of cooking supplies in the rooms. They offer three meals a day and snacks at night.

Disconcerting

2

February 12, 2023

I am a friend or relative of a current/past resident

Care and interactions by staff could be much better. Maybe it's because it is difficult to find staff and they will take a breathing body? There are a few caretakers that are good, but this is an area that can be greatly improved. Communication is an area of difficulty as well. Email returns and call returns or someone actually returning a call when they say they will doesn't happen consistently. Expect to have your fees jump after being their a while. The facility is nice, rooms are great, and the activities that are planned are wonderful. Food is good.

Provider Response

Thank you for choosing Brookdale and taking the time to provide us with your feedback. We would welcome an opportunity to discuss with you further and encourage you to reach out to our local management team.

Ronald

4

February 2, 2023

I visited this facility

Brookdale Mentor was adequate. It's clean and the lady who gave the tour was extremely helpful and nice. They had activities. Like they had four or five things going on every day. I just didn't care for the lack of closet space in the room and that the rooms were kind of small.

Bobbie

4

October 20, 2022

I visited this facility

The person that gave us the tour at Brookdale Mentor was very helpful. She took us into a private room before we even started walking around to explain their facility and what they have to offer, and then asked us if we had any questions before we took our tour, which I thought was very nice because we didn't know what we were looking for. Having a private conversation before we took the tour was very helpful. We were shown a couple of options as to different available rooms, the layout and the floor plan of the room, and what was available. That was very helpful to see exactly if it was going to be a good fit for my brother-in-law or not. I was impressed with Brookdale because they offered several options for that day for the residents to try. It was almost like going to a restaurant and picking out your food every day, so I thought that was very accommodating to the residents there also. The rooms were very clean, even the common rooms, the hallways, the dining rooms, and other gathering rooms. I was very impressed by how clean they were. I was very impressed with their facility.

Milton

4

April 13, 2022

I visited this facility

I will be moving into Brookdale Mentor. It's assisted living, and it's within my range of financial ability. The people are very cordial. They have nice programs; I stayed for one on St. Patty's Day. I like the people mainly. They have card playing and checkers. They have musical groups come in and all kinds of different entertainment. The facility was very nice.

Chris

4

February 10, 2022

I visited this facility

I toured Brookdale Mentor. It was a nice facility and seemed to be well-kept. The two folks that I met were extremely nice and very helpful and the rooms were nice. We looked at two rooms and a single 1-bedroom and they were both nice with a small kitchenette, a refrigerator, sink, and stuff that were very nice. They have a physical training lady, who is one of those two people I met, she did daily exercises with them. They had a large game room, they had a large cafeteria for them to eat. It's just a nice facility, with a nice courtyard in the middle of it. It's just their location, they're in a busy area and I'm afraid that if my mom were to get forgetful and try to wander away, it's by a busy highway. There's a lot of traffic in that area.

Sharon

4

August 15, 2021

I visited this facility

The people at Brookdale Mentor were very, very friendly. The lobby area was spacious and there were lots of little areas for the residents to gather and have activities. I loved the bright yellow wall color and the wider hallways didn't seem confusing. Brennan walked me through and then I had the opportunity to speak with Courtney, the activities director, and Heather. Another thing is, they have this health plus program that they just started, which I think sounds good. I enjoyed chatting with all the people that I've had the opportunity to meet. I also thought it was in a nice location since it's close to my brother who lives out in that area. So, I thought it was probably one of the best locations of the several places that I looked at.

Michelle

5

December 21, 2020

I am a friend or relative of a current/past resident

My mom is a resident of Brookdale Mentor. One of the big draws was that they have zero Covid cases so far. They also had immediate availability of a 1-bedroom which is what she wanted and needed. Maybe all of them have this, but she has this thing that she wears around her neck, that gives her immediate, like if she just wants a snack, it's not even an emergency thing. And she actually had a medical guardian thing when she was at home, but this is just to talk to people. I didn't talk to any other places because I was so happy with them, and they are one mile from my home. And my brother lives a mile from me so very, very close to him. And my sister lives a couple miles from me. So it was crazy, crazy convenient for us. This is during Covid, I've seen pictures. She has big huge windows with her room, it seems very, very sunny. Very friendly. Good accommodations, her living room area is very big, and it's homey, I guess. And the staff, she knows them all by name. It's only been a few weeks, she calls them and they come running. And they call me when the nurse examined her and talked to her the first time, she called me and said am I getting a good portrait of her, and they call me and they talked to me, and they text me. They seemed accommodating, they seemed aware, this nurse that talked to her seem to have a really good grip on her. My mom even though she is 92, she doesn't take any medication. And, she's pretty on top of things, so she's pretty easy. They gave me my own personal video tour; they actually made a video just for me. And then, the minute she moved in, they took a picture of her in there sitting at her little table and everything. Like they sent it the day they moved her in. They're very friendly and accommodating. For activities, all I know about is bingo. My mom has lived alone for long time. She just likes having someone outside her door. She's joining along little bit, but not a ton yet. They check on her every 2 hours, and they check on her in the middle of the night to make sure she hasn't fallen. And she can get in and out of the shower alone. The first week they made sure of that, they were there every time. And she doesn't have any medications. She can walk, she's gotta walker, so, she really doesn't have a higher level of care. She doesn't have any physical therapy or anything. She's 92, so they keep a close eye on her. She loves the food and they told me they haven't done it yet, but if the residents have like a favorite recipe, they will make sure that they get it on the menu within 3 weeks. They're actually gonna take more pictures of her room, because she said, ''Well I told them that there were only 2 pictures, and you couldn't see it very well''. So they're gonna take more pictures for me, I can see her room better.

Carl

5

July 16, 2019

I am a friend or relative of a current/past resident

Brookdale Mentor is a magnificent facility, and I would rate it a ten out of ten. It's very well-kept up, very clean, very nice to the eyes, the decor is very pleasant, and it's a very classy place. The price is reasonable. My father is there in the assisted living.

Connie Former resident

5

December 6, 2018

I am/was a resident of this facility

Upon arrival to the community I was welcomed with smiling faces and warm greetings. Kailyn took me under her wing and made sure I was comfortable with my room and surroundings. She made me feel safe when I had to shower and only was able to put weight on one leg. The nurses were very compassionate and caring and it showed every time they spoke to me in regards to medications or my wound. The nursing staff took the time out of there day no matter how busy they were to address my needs and concerns promptly. The RCA were all A+ in my book and all my needs meet, they kept my laundry done, bed made and room picked up. They always stopped in to check on me and make sure I was ok and having a good day. The dinning staff was amazing and very welcoming they got to know me and new what I liked. The staff made me feel like I was extended family. Therapy were wonderful and very skilled and I went from non-weight bearing to full weight bearing and walking around the building. Maintenance addressed any concern I had promptly without a delay. The residents were all welcoming and found a place for me at their table as well as their hearts.

Connie_1

5

December 6, 2018

I am/was a resident of this facility

Upon arrival to the community I was welcomed with smiling faces and warm greetings. Kailyn took me under her wing and made sure I was comfortable with my room and surroundings. She made me feel safe when I had to shower and only was able to put weight on one leg. The nurses were very compassionate and caring and it showed every time they spoke to me in regards to medications or my wound. The nursing staff took the time out of there day no matter how busy they were to address my needs and concerns promptly. The RCA were all A+ in my book and all my needs meet, they kept my laundry done, bed made and room picked up. They always stopped in to check on me and make sure I was ok and having a good day. The dinning staff was amazing and very welcoming they got to know me and new what I liked. The staff made me feel like I was extended family. Therapy were wonderful and very skilled and I went from non-weight bearing to full weight bearing and walking around the building. Maintenance addressed any concern I had promptly without a delay. The residents were all welcoming and found a place for me at their table as well as their hearts.

Teryan

5

November 14, 2018

I am a friend or relative of a current/past resident

My Uncle was a long term resident in this facility. He started in the Assisted Living section and as his dementia progressed he eventually moved to Memory Care. I visited him several times a week over the years that he lived there. This was an Emeritus facility when he moved in , and there were problems with keeping him clean and with theft. When Brookdale assumed ownership there was great improvement. His room was spacious and clean, he was engaged in activities and he was content. Staff was very caring. They informed me always when he had an incident and had him checked over by a nurse, and also by hospice staff. As time went on he refused food, but they kept ensure on hand for him and enjoyed his "chocolate milk." He felt secure and safe there. He must have been difficult at times as he would walk the halls at night, sometimes all night, and could get very stubborn and feisty. As a family member I felt that I was listened to, and most of the "problems" did not impact his overall care. There were some issues about laundry but those were resolved. He enjoyed the musical programs and later, just bouncing balloons around the living area with other residents. He also enjoyed visits with family and on occasion would sit and reminisce about the theater, or other places he'd been.

Mark

4

August 1, 2018

I visited this facility

The rooms at Brookdale Mentor weren't quite as nice as the other place. The staff was very nice. The place was very clean and very nice. It was very appealing from the curb, but it seemed the other community was more well-suited for my parents' current state of health and their age. The dining area was nice. It felt like a comfortable setting, but it was not what I would call a formal eating area.

NicoleH

5

October 18, 2017

I am a friend or relative of a current/past resident

Our family experience with our loved one living in memory care at Brookdale Mentor has been very positive. It makes me very sad to see the negative reviews on here. I could not imagine our loved one being anywhere else because the care is wonderful and any concerns are addressed quickly. I think if the negative reviewer would talk to the community they would find that the concern is addressed and the communication would make a big difference. I also think we need to accept that the community can't change the disease which causes us all as loved ones so much pain that is sometimes directed in the wrong direction. Our family is very happy and hope you all can find peace.

kellym58

5

September 27, 2017

I am a friend or relative of a current/past resident

Our mom has been living in the memory care for over a year. We are so happy with the care and compassion she is shown daily. We visit two to three times daily and are always happy with the associates, managers and most of all the wonderful care mom receives. The memory care staff at Brookdale Mentor are the best, we can't thank them enough for the love and compassion they show mom every day.

loveforothers

1

September 23, 2017

I am a friend or relative of a current/past resident

I would not recommend Brookdale of Mentor. I visited there on a regular basis of 2/3 times a week. The staff on the memory care unit is not trained properly to handle active dementia patients. They are better with non-ambulatory patients. Redirecting skills are extremely poor. Cleanliness is at a bear minimum. They have one full time janitor/maintenance person who is responsible for the whole building. The aides who are responsible for caring for your loved one are responsible for cleaning the unit also. There are two per shift except for 3rd shift. Feeding, changing diapers, washing and giving showers, doing laundry, setting up for meals, feeding some patients, cleaning up after meals, rounding up and watching patients, dressing, helping in and out of bed and cleaning the unit are just a few of tasks the 2 aides are responsible for on a unit that holds 15 patients. The heath and wellness administrator is very inexperienced in dealing with family members or loved ones. Attitude and defensiveness does not work in this setting. Please consider another memory care unit.

Provider Response

We deeply regret that we were unable to meet all of your expectations. We want to thank you for your feedback and please know it will be reviewed and used to better serve our residents and their families in the future.

Frustrated in OH

2

September 14, 2017

I am a friend or relative of a current/past resident

My mother was a resident in the assisted living area at Brookdale Mentor and, in general, it is a nice facility. However, when she started to exhibit signs of dementia, it was clear that she needed additional care. Unfortunately, this transition was not handled well by the staff at Brookdale Mentor. Administration and staff did not seem trained to handle a high-functioning resident with dementia, even giving her an antipsychotic medication to reduce her agitation instead of addressing the fundamental issue of her illness. Furthermore, as it is first and foremost a business, the cost of her care went up every month.

Provider Response

We deeply regret that we were unable to meet all of your expectations. We want to thank you for your feedback and please know it will be reviewed and used to better serve our residents and their families in the future.

Anonymous for Mom

3

September 8, 2017

I am a friend or relative of a current/past resident

I would not recommend this location if you have a 'high-functioning' Alzheimer's family member!! They are more equipped to handle mobility issues, but not so equipped for the dementia patient. They did not do a good job at 'customer service'!!

Provider Response

We are sorry to hear that your experience with us did not meet you and your loved one’s expectations. Please be assured the safety and well-being of our residents is our first priority, and we have shared your feedback with our management team.

Roger D

1

August 16, 2017

I am a friend or relative of a current/past resident

My wife was in the memory care unit for about 5 months. There were many unresolved problems with her medications not being given when ordered. She was sent to the ER three times in the first three weeks due to medication problems. The place has very few activities for the patients. Most of the time they just sit in front of a TV. Clothing is lost, rooms are not cleaned and beds are not changed regularly. This is a locked unit but my wife got out and was found approximately 1/4-1/2 Mile away. I have moved my wife to another memory care facility. She has been there about 1 month with no problems. The new place knows how to take care of the patients. I regret the day I entrusted my wife's care to Brookdale Mentor. I would not put anyone that you love and care for in this place.

Provider Response

We appreciate you taking the time to share your feedback. The health and well-being of our residents is our top priority and we have shared your concerns with our management team for review.

Uprin2002

1

August 31, 2015

I visited this facility

I would give this facility a 0 if I could. This place is dangerous and dirty. The memory care unit is a disaster!!!! Since brookdale has taken over the ride has been continuously DOWN. The residents do nothing but watch tv. In the old days there were crafts, cards and games. Each time I visit they are doing nothing but watching the tube. No one there wants to talk to you. Many, almost all, of the former employees that we came to know and trust have been fired or have left. PLEASE do not subject your loved one to this facility.

Provider Response

We are sorry to hear that your experience with us is not meeting you and your loved one’s expectations. Please be assured the safety and well-being of our residents is our first priority and we share their concerns as well as the concerns of their loved ones. We would welcome an opportunity to discuss it with you personally and hope you will call us at 877-400-5296.

Cheryl103254450

5

March 23, 2015

I visited this facility

I visited Brookdale and it would be easier to say what I didn't like; that was nothing. I liked the rooms. The dining area was nice. It was clean, neat, and had a homey atmosphere. They had services that they gave the residents to go shopping and stuff like that. They do a lot of activities.

Sadfaced

1

December 1, 2014

I visited this facility

I have a relative living there at the moment and highly agree with one of the August reviews I just read. The aides are not properly trained and there are few of them available. They do not help bathe the resident even though that is part of the care we are paying for. Items are always missing from the laundry and things have disappeared from my relatives room. Narcotics are one thing that was stolen and nothing was done about it. The food is consistently bad and the rent continues to increase. The cleaning is insufficient and complaints get you absolutely no where. The residents rooms do not get cleaned and the bathrooms never seem to get cleaned. I requested the shower be cleaned and all they did was rinse it with water. Very unsanitary. Carpet is rarely vacuumed in the halls and never in the residents rooms. As far as ringing for help the wait is a good 30 minutes. If it was a serious call the resident could die in that time. Highly unsatisfied and would not recommend to anyone.

Provider Response

We appreciate you taking the time to share your concerns and hope you will call us at 877-400-5296 or email us at familyconnection@brookdale.com to discuss your experience in greater detail.

seniors1

1

August 4, 2014

I visited this facility

We are currently in process of locating another facility for our parent. The management at this location seems to be more concerned about the bottom dollar rather than a residents needs and their dignity. Continuously understaffed. Long wait times for assistance (over 30 minutes or more with no response), do not clean residents perineal area well, when at all, leaving them vulnerable to UTI's. Have witnessed aides taking incontinence products from our parent's room to use on other residents, although we pay extra charge monthly for this. Have notified management on numerous occasions. Missing articles of clothing, 8 at last count. Management keeps saying they will search and locate. 3 months later never found and returned. Rooms rarely cleaned and when it is, inadequate to say the least. Have no complaints with activity director. Most nursing staff seems capable. Aides are NOT trained well at all. Management here unresponsive. MANY broken promises. Do not get the care we are paying for. Very disappointed. Look elsewhere.

Provider Response

We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.

Fallenrocker

5

May 29, 2013

I visited this facility

Very clean, like a luxury hotel and the staff seemed very caring and attentive

What you can do with Caring

  • Search the Caring database

    Quickly search the largest online senior living and senior care directory

  • Read reviews and expert guidance

    Read our authentic consumer reviews and content by experts

  • Speak to a Family Advisor for free

    Guided, expert advice to find the best community or agency for you

  • Take a tour to decide yourself

    We’ll help you book tours or get in touch with local agencies

Costs for Brookdale Mentor in Mentor, Ohio

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$3,770

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$7,005

Starting Price

Services and Amenities of Brookdale Mentor in Mentor, Ohio

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We offer companion suites

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Garden And Patio

About Brookdale Mentor in Mentor, Ohio

Brookdale Mentor is located in Mentor, Ohio, near Lake Erie, stores, restaurants and hospitals and offers assisted living, Alzheimer’s and dementia care services. The community receives high marks from residents and their loved ones for its clean, neat and homey atmosphere. Residents also give accolades to the friendly and helpful staff and the attractive dining area with delicious menu choices. This pet-friendly facility offers amenities including a beauty salon, library and activities center. Off-site excursions are also available to nearby destinations and special events. Residents and their families appreciate the facility's secure environment.

Map of Brookdale Mentor

Help seniors by writing a review


If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.

Request Pricing Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

mother and daughter online shopping

Compare costs, photos & reviews of senior living and care options near you.

 

Questions?

Call to speak to one of Caring’s Family Advisors, or submit a request for more information here.

(800) 558-0653

Didn't find what you were looking for?

Caring's Family Advisors can help answer your questions, schedule tours, and more.

Call us at (855) 948-3865

Helpful Articles

Senior Living Communities near Lake County, OH

  • Geauga County
  • Cuyahoga County
  • Portage County
  • Ashtabula County
  • Trumbull County
  • Summit County

Senior Living Communities near Mentor, OH

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Our Services

  • Senior Living Directory

  • Senior Care Directory

  • Caregiving Resources

  • Sitemap

  • Terms of Use

  • Privacy Policy


© 2024 Caring, LLC. All rights reserved.