Heartland of Madeira
5970 Kenwood Road, Madeira, OH 45243
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Reviews of Heartland of Madeira in Madeira, Ohio
3.12
(16 reviews)
Facility
4.0
Staff
4.0
Food
3.5
Activities
5.0
Value
4.0
kjd2003
1
|
April 18, 2019
Please by any means do not send your loved one to this facility. My mother was transferred there early in the evening. We got to the place before my mom arrived and were not greeted by anyone. The transport people arrived with my mom and her bed or room was not even ready. They had to wait while we had to actually flag down one of the only nurses available. They knew absolutely nothing about the special care my mom needed because no one from that facility bothered to call and get an actual report for her. My mom had two wait over 4 hours to get a proper bed. She was given none of her meds when she was there 14 hours she was. Numerous oxygens machines they tried on my mom did not work and I had to flag down to nurse in the middle of the night for them to suction her trach. There was one nurse to 25 patients and one PCA. My mom was transferred to two different rooms neither room had gloves for the employees or soap or paper towels in the bathroom. This place was a complete dump and should not even be running. I wouldn’t wish this place on anyone. If i. Outdoor give this place zero stars I would. I will say the nurse and the pcas were very nice and most of the problems were out of their hands.
Della D.
5
|
June 23, 2018
I am well-pleased with the Heartland of Madeira. I communicated some concerns and those concerns were quickly address and resolved. I now have regular contact via phone and voicemail messages, I see the level of care greatly improved, and I feel a sincere desire from staff to deliver the best care to the residents. You are greeted with warm smiles and professional care no matter the time of day. There are many scheduled outings and a friendly, helpful transportation/recreation program. The temperature of the facility is inviting and comfortable. The menu options and food temperature is good. Attentive nursing staff. Aides have a pleasant attitude. Facility staff keeps the floors and rooms clean. I can honestly recommend Heartland of Madeira for a loved one.
Provider Response
Jeff Riede
3
|
December 27, 2017
The nursing care was great. My nurse's were Lucrecia,Traci,Agatha and Veronica. They did a great job taking care of me. My CNA's were Tiffany and Orlando, they were great. Tiffany did a awesome job helping me and always made sure I had fresh ice, she excels at her job. My injury was a bad one, two broken feet. A fall from a ladder. My thinking was get surgery and get to a skilled nursing home for healing and physical therapy. I found Heartland of Maderia on Google and the stay wasn't to bad at all. I chose this facility because they have an excellent physical therapy program. I started with Mary day 2, she was great and was very helpful in therapy.My other therapist were Pav,Joel,Debbie and Tim. They had me daily until my second surgery and then I came home from hospital.Occupation therapist were Julie and Erin, they showed me how to do transfers. The physical therapy was downstairs and it was well kept.My pathologist was Courtney and she did a outstanding job. The Activities specialist were Latoshia and Shahona they took us out to eat at Crackle Barrow, it was a good time. My first day there was a technical difficultie and Andre, Mike and Lydia assisted me to new room. That was a good feeling. They did a excellent job helping me with my stay.Bobby the housekeeper did a good job and would give snacks away, he would get from Sam's
Night Chair Rider
2
|
October 24, 2017
I brought my Mother here after suffering a stroke and so far, the staff has been very nice and personable. My only complaint about them and any other nursing/rehab facility that practices this is When family members come by to visit and stay the night, the people/staff should be able to fully accommodate their visiting guests with at the very least, a cot! It makes absolutely no right good, common sense to allow guests to stay the night only to have them sleep in two hard wood chairs, a pillow and some blankets and call that a bed with the staff saying "I thought they told you."
Provider Response
pgroh
1
|
September 27, 2017
good luck getting through to anyone at this facility by phone. I have called 5 times this morning and have been hung up on 4 times by the receptionist who answers the phone and the time I got through she transferred me to some voicemail instead of the 300 unit I was trying to contact.
Provider Response
Trudy Williams
5
|
August 31, 2017
My Partner was involved in an auto accident in July after a month in the hospital she was sent to Heartland of Madeira for further treatment and rehabilitation, the staff from management, nurses, aides and even housekeeping has been wonderful and very caring for her, they even assign two aides for her when I have to go home and take care of business. They have been excellent to me as well. They not only let me stay every night to see over her care they encourages it, they treat everyone like family. We both would recommend this facility to anyone
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Services and Amenities of Heartland of Madeira in Madeira, Ohio
General
- Resident Capacity: 150
Medicare
Health
1.0
Overall
1.0
Quality
4.0
Staff
1.0
About Heartland of Madeira in Madeira, Ohio
Heartland of Madeira is a Senior Living provider in Madeira, Ohio that offers residents Assisted Living, Memory Care, and Nursing Homes services. Contact Heartland of Madeira for more details on services and rates.
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