Carriage Court of Hilliard

Cheryl

I found Carriage Court of Hilliard for mom. Its design is exactly like the building that she's in right now. When we walked up, there were rocking chairs on the porch. She has longed to have a rocking chair to sit in because they took them away from the place she's at now. It was inviting and clean, and the people were friendly. The layout is just like where she is. She's 92, and she's blind. I didn't want her to have to learn a new facility, and it just worked out perfect. The room was clean. There is carpeting in it now, but they were getting ready to remodel it and redo the carpeting. We talked to them, and they are putting down laminate floor; that was wonderful. She has a walker. She's 92 and carpet isn't always friendly. They're changing that for her. It has a cabinet and a countertop. She didn't have any storage like that before, so that'll be a nice thing for her. The bathroom was extremely clean. The whole room was clean. The dining area was like a restaurant, and it's very nice. The tables were spaced out. People were eating and visiting their loved ones, and it looked like Sunday dinner. They had a salon, a bistro where she can get coffee or juice 24/7 and snacks, and a craft room. They also have tables in there, and they do bingo and games. There were puzzles sitting out. It was very tastefully done. There were areas outside of her room where she could sit and entertain someone without having them in her room if she didn't want. There's a courtyard where there are plants and flowers and people sitting. I was very happy. It's the same thing she has now, but much nicer. The staff was very friendly.

Herb

My dad is now at Carriage Court of Hilliard. When we moved him in we weren't communicated with well and that has not changed. With the coronavirus going on it is hard to get a hold of somebody there. The place is clean. The staff member who assisted us was nice. Dad says the food is good. They have a nice dining area with a nice set up. His apartment is clean, spacious, and bright. There was some music and they were playing bingo when we visited, but when we got in there they went on lockdown. The cost was a little higher than I thought. They should also have a better welcoming committee. We sat in there for two hours before they came and talked to us.

SS

We had a very good tour at Carriage Court of Hilliard. They showed us the assisted living and memory care sites. I'm more impressed with this place than the other one we visited. I saw the aides in the memory care ward working at the table with activities. They had an exercise room, a library, puzzle room, and activities, like music every night. The dining area in the memory care was smaller maybe because a lot of the residents take their meals in their rooms; I was also shown the menu. The rooms were private but you could also share a room.

keely-wood

My mother was a resident of Carriage Court Memory Care for less than 3 weeks. During this time, she was dressed in someone else's too large sweats, partially dressed, (her arms were not pulled through arm hole), and completely dehydrated. We made sure our mother had very nice clothes that made it easy to take her to restroom and dress/undress, so there was no need for her to be in someone else's too large clothing. My mother has been gone for over a week. When we went to collect her things, her bed was soiled and had obviously been that way for over a week! There was also no reason for her to be completely depleted of fluids! Not happy at all!

Ellen833341

I was very impressed with Carriage Court of Hilliard. There was one lady in particular that was very over and above and beyond the normal concern for both of us. She did an outstanding job trying to help us at a time which was very difficult for me. I would consider them, but the cost is prohibitive. $5000 a month is just a lot of money.

Lindsey412875

What we did not like about Carriage of Court of Hillard was the fact that they were going to start a rebuild, and everything was going to be in a mess, so we did not like that. We talked to some of the residents. The staff seemed to be helpful. The rooms were small, but after the construction is done, I feel it’s going to be beautiful.

Evan6500

My wife was there for several months and she received excellent care. The staff is friendly and very compassionate. Her room was large and accommodating for her family members and grandkids to visit. She was able to join any activities she wanted and also have privacy when she didn't. I would recommend Carriage Court to anyone looking for Assisted Living.

Peggy24

I had a very bad experience at Carriage Court of Hilliard. I would not recommend that place to anyone. The only reason I picked it was that it was close to home. I actually admitted my husband there for a period of time, and they had not enough caregivers for the level of care these patients needed. They were understaffed. On top of me having him there as a resident, they wanted me to hire someone to be with him 24/7. The staff that I had there were wonderful, but there weren't enough of them. I couldn't find a nurse to help me. The bottom line was that this facility was not there for the residents; it was there for the owner. My husband's room was good. We brought a lot of our own furniture because I was trying to make it as homey as possible for Carl. However, the food was terrible. The aide who was on the floor had to go to the cafeteria or wherever they made their food and bring it in themselves. They just didn't have someone bring it to them. If I wasn't there to feed my husband, he didn't get fed.

LuAnn3

My mother in law received excellent care when she was at Carriage Court of Hilliard several years ago. She enjoyed participating in the activities. All of the employees were very pleasant and outgoing and really encouraged the residents to participate. They also do a lot in the social hall area for the residents to participate in. They even offered little trips during the day to get them out just to see the changing leaves and things like that. It is very well run, very clean, excellent facility.

Forever friend

This is a review of the Dementia Care Unit. This facility is comfortable, friendly, professional, home like ( private rooms), has a calm dog, activities, menu to resident's preference, available limited nursing care. Additional levels of care are adjusted according to ability/need and incur adjusted cost. It cannot accommodate aggressive/hostile residents. I can't say my friend knew where she was but she seemed happy. She enjoyed the dog and when I brought my pets to see her. Everyone enjoyed them too. She remained very calm so was able to spend her final time ther for which I am very grateful.

Marie J

I visited this location several times over several years. My aunt always seemed very comfortable and well cared for. Whenever we arrived, some residents would greet us from rocking chairs on the front porch, while others would be coming or going on the little bus to various outings. The decor, while not to my taste, was at least as pleasant and certainly as clean as mid-priced hotel chains. I spent time in my aunt's room and ate a meal or two in the dining room. While it is an institution, and so some organizational aspects reflected that, it made a good effort to feel more like a homey resort. I would suggest putting it on your list to visit.