After careful review and several visits, we moved my mother from Michigan to be near us in Ohio in the middle of December 2017. Doverwood is less than 5 miles from our home and seemed a good fit. My mom had a stroke many years ago and then several hip surgeries last year that left her memory and abilities severely affected. She needs help for every aspect of daily living except feeding herself. She is wheelchair bound and only has use of her right arm and hand. When we toured Doverwood during our nursing home search, we saw the coded-access to the interior doorways and alarms on the exits. Their representative proudly walked us through the unit pointing out the secure access and we saw residents similarly affected and some less mobile than my mother. We liked the common areas at Doverwood and spent the holidays with my mom there making every attempt to help her settle in to her new home. After just three weeks at Doverwood, my mom was declared a 'flight risk' when she overheard the staff shout out the door access code, remember the code, and use it to open one of the doors. Because of her other disabilities, she was unable to go anywhere and did not leave the unit. However, we were called in to a meeting late on a Friday afternoon and told because of her attempt to leave the unit, she needed a round-the-clock 'sitter' to ensure she was not successful. This Company Policy was effective immediately. The staff gave us pamphlets for groups that could provide that service (at over $20/hour). So in addition to the daily rate we were privately paying to Doverwood, we now had to employ someone to sit outside of her door and make sure she did not escape--even while she was sleeping. Instead of hiring a costly sitter, my husband and I, our children, and a neighbor spent over a week there-- providing over 120 hours of additional care while she was in a skilled nursing facility. Subsequent meetings with management were of no use and there was no attempt to change the access codes or work with us in any way to help mom feel like Doverwood was her home and a place where she would want to stay. The 'company policy' was never provided an no alternative care plan offered. Mom is now at another facility (with coded access and alarmed doors) starting all over again. We were very disappointed in the way Doverwood was represented to us and way this situation was handled.