After careful review and several visits, we moved my mother from Michigan to be near us in Ohio in the middle of December 2017. Doverwood is less than 5 miles from our home and seemed a good fit. My mom had a stroke many years ago and then several hip surgeries last year that left her memory and abilities severely affected. She needs help for every aspect of daily living except feeding herself. She is wheelchair bound and only has use of her right arm and hand. When we toured Doverwood during our nursing home search, we saw the coded-access to the interior doorways and alarms on the exits. Their representative proudly walked us through the unit pointing out the secure access and we saw residents similarly affected and some less mobile than my mother. We liked the common areas at Doverwood and spent the holidays with my mom there making every attempt to help her settle in to her new home. After just three weeks at Doverwood, my mom was declared a 'flight risk' when she overheard the staff shout out the door access code, remember the code, and use it to open one of the doors. Because of her other disabilities, she was unable to go anywhere and did not leave the unit. However, we were called in to a meeting late on a Friday afternoon and told because of her attempt to leave the unit, she needed a round-the-clock 'sitter' to ensure she was not successful. This Company Policy was effective immediately. The staff gave us pamphlets for groups that could provide that service (at over $20/hour). So in addition to the daily rate we were privately paying to Doverwood, we now had to employ someone to sit outside of her door and make sure she did not escape--even while she was sleeping. Instead of hiring a costly sitter, my husband and I, our children, and a neighbor spent over a week there-- providing over 120 hours of additional care while she was in a skilled nursing facility. Subsequent meetings with management were of no use and there was no attempt to change the access codes or work with us in any way to help mom feel like Doverwood was her home and a place where she would want to stay. The 'company policy' was never provided an no alternative care plan offered. Mom is now at another facility (with coded access and alarmed doors) starting all over again. We were very disappointed in the way Doverwood was represented to us and way this situation was handled.
Doverwood Village
Offers Assisted Living and Memory Care
14 Reviews
4195 Hamilton-Mason Road, Hamilton, OH 45011
Call
(800) 385-2527
Reviews of Doverwood Village
Assisted Living Reviews for Doverwood Village
February 15, 2018
I am a friend or relative of a current/past resident
September 13, 2017
I am a friend or relative of a current/past resident
My father was a patient on the SNF. Although the therapy department does a great job, the nursing care is almost nonexistent. The family arrived early and stayed most of the day to ensure he got any care. Due to his injury, my dad required a lift to transfer for a few weeks. It was VERY obvious that the staff did not want to care for him. It was not uncommon to wait 45minutes for a bedpan and often, a nurse would come into the room, turn off the light and tell us,"the NA will be in". I finally figured out that standing in the doorway would get staff attention, but was told I had to shut the door as it was a HIPPA violation. The nursing staff obviously does not communicate with therapy as my dad was placed on a bedpan and given a bed bath when he was supposed to be walking with his walker to the bathroom and showering per PT! My dad tried to tell the staff, but said they would not listen, The nurses will NOT participate in personal care, but will sit at the desk. I will say that my dad had one very attentive NA, but the family had to update her as to his progressive care. All of this is after speaking with the nurse manager and administration. From what I understand, the quality of care has changed markedly over the last year. If your loved one is older and requires assistance with care, run don't walk to another facility.
August 23, 2017
I am a friend or relative of a current/past resident
The care in this facility is substandard. You have to constantly be present and stay on nursing staff to provide the care that is needed. My dad was here for rehab and was basically left in the room to fend for himself. He often had to tell them how to help him get up because they were lifting him wrong. The facility is clean but has a funky smell. It's a shame that the care is not better because it's a beautiful facility and the rooms are nice. I would not recommend this facility.
July 11, 2017
I am a friend or relative of a current/past resident
Our relative recently passed away at Doverwood. His care was mediocre - huge improvement when Hospice was added. My reason for writing this review is that Doverwood forced us to pay one month in advance when we admitted our relative. He passed away well before the month ended, and we've spent months attempting to get the credit due his estate. We've had to pay legal fees and, if we ever get the credit, we will have to have the amount probated - yet another expense. Just be careful what you agree to financially if you decide to sign a contract with this facility. I can't even get their billing department to call me back. There ought to be some type of advisory board where consumers can report this type of situation. I'm guessing people usually just give up and Doverwood/Hillendale profits. Today my husband went all the way to the CFO of the parent company - not that we expect that to really make any difference.
March 27, 2017
I am/was a resident of this facility
I was a patient at Doverwood and received the best care ever. I stayed on and off for 4 months and can honestly say there was never a time that I did not receive the care I needed. Like many nursing homes they get very busy and yes from time to time are a little short handed, but they never fail to get to you for treatment. I owe my recovery of my wounds to their exceptional care! I would highly recommend this facility to get care.
November 02, 2016
I am/was a resident of this facility
I have been in Doverwood Village for rehab. They let me lay there several days with pneumonia when I kept begging for someone to get me a doctor and an antibiotic. I was very unhappy there. Finally I grabbed a nurse, coughed, and showed her green stuff. They called the doctor, and she had to do an in-bed x-ray which wasn't a good way to check for pneumonia. They got the head of the medical department, and he came in. Sure enough, I had pneumonia. I was unhappy that they let me lay there. My second time there, I had the misfortune of needing the same doctor, she was the only one on-call, and I had to put up with her. Everybody was wonderful but I did not like the doctor because she was NOT good.
May 12, 2016
I am a friend or relative of resident
Please if you want good care for your family memeber or loved one, this is not the place to go. Under staffed, hygiene of the residents is very poor. The attitude of the aides is very bad and I really don't think they care about their jobs at all. My father was finally transferred to a better facility and its like a breath of fresh air. It doesnt stink like Doverwood did and we are happy we finally got him into a place that truely cares and will work with us on all bases.
September 02, 2015
I am a friend or relative of resident
Long term care in need of some remodel, not enough help, the place need better kept clean, odor hits you in the face when you walk in. Do not recommend this kind term care facility.
August 30, 2015
I visited this facility
Please if your loved one can't get around well on his/her own do NOT go here. I observed on many occassions the patients being ignored. The nursing staff is way undermanned. I went to the main desk several times and nobody was there. The family member or friend can go and ask for the patient to be helped or changed and still have to wait way too long. More than once something that was ordered for a meal was not delivered because it was unavailable (nothing was substituted).
There was one very caring, helpful STNA. Yes just one that I happen to see.
The facility is beautiful, but if you need care and attention this is NOT the place to go.
April 28, 2015
I am a friend or relative of resident
Staff is extremely inattentive. The rehab staff is great, but the nursing staff is neglectful. Pushing the call button is at least a one-hour wait, which can make for an uncomfortable situation. The facility is nice, but it's only as good as the care received.
April 05, 2014
I am a friend or relative of resident
The rehab facility is spacious. If you or your loved one cannot move around on your own this probably isn't the place for you. Rehab was just ok. They have events but no one would take my spouse even after being asked. The billing office contact was uncooperative, not willing to listen on how my insurance company said to do some billing.
June 30, 2013
I am a friend or relative of a resident
I'm really pleased with Doverwood Village that my mom is currently in. She is perfectly happy. The care is wonderful. The food is great. The facility is beautiful. She likes everything about it and so does the family.
Memory Care Reviews for Doverwood Village
July 17, 2019
I am a friend or relative of a current/past resident
Doverwood's Memory Care is a beautiful, intimate environment. My grandmother loved the apartment and the views from the community. The Main Street gave her the opportunity to enjoy entertainment and fun times. The staff was caring and really showed love for her.
July 31, 2013
I am/was a resident of this facility
I was in rehab in Doverwood and I like that facility. I was in there for only three months. I was there for walking exercises. It was a good place. You have your own room, which was spacious and it was just nice. The food was excellent. The people were friendly. It was excellent facility.
Costs for Doverwood Village
Services and Amenities of Doverwood Village
Costs
- Rent Plus Care Fees
- Entry Fee
- Assisted Living Starting At: $4115/month
- Memory Care Starting At: $6120/month
Room and housing options
- 1-bedroom apartments
- Studio Apartments
General
- Resident Capacity: 21
- Minimum Age: 55
- Pets: Small Pets Allowed
Licenses
- State Licenses: Lic 2608R
About Doverwood Village
Assisted Living Care
Our Assisted Living Care facilities are called Ashley Place and they feature an independent environment, with assurance that help is nearby. Individualized care is designed with concern and compassion to promote the highest level of physical, spiritual and cognitive functioning.
Ashley Place Assisted Living Care is currently available at our Chesterwood VIllage and Doverwood Village locations. It’s the ideal solution for residents who value their independence yet require assistance with daily activities such as bathing, dressing and medication
Just the Right Amount of Support
Everyone wants to live as enjoyably as possible. Give your loved one the comfort of his or her own daily routine along with the safety and support of assisted living care.
There’s no one-size-fits-all program or environment when it comes to real people in real life. You are an individual and so are the people you care about. That means that your situation, while it may have similarities to others, is bound to be unique.
This is why each Hillandale resident receives personalized care suited to his or her individual wants and needs. While all of our family members deserve the same love and respect, they also deserve a special collection of personal care options that fits the way they want to live.
From keeping things clean and serving nutritious meals to helping organize medications and maintain good hygiene, we care about the same things that you do. Plus we have the benefit of a direct connection to doctors, specialists, and other healthcare professionals that may be needed.
Moving to a Hillandale Community can be the beginning of a new season in life filled with friendships and fun. It’s the kind of place where loving hands take care of the mundane, burdensome aspects of life, so that all that’s left to do is live the way you please.
Both Chesterwood Village and Doverwood Village are conveniently located near restaurants, parks, shopping, hospitals, churches and more with transportation and assistance available.
Memory Care Assisted Living
Our memories can be some of the most personal and precious things we carry with us. And when they begin to fade, the effects can be devastating. Unfortunately science is still wrestling with Alzheimer’s Disease and other forms of dementia. So, while we eagerly await a cure, there are things we can do to bring comfort in the meantime.
Our Memory Care Assisted Living facilities are called Chelsea Place and they feature Memory Care in an Assisted Living environment. This approach creates a peaceful setting with the assurance that help is nearby.
What Makes Us Special
Doverwood Village, is conveniently located at 4195 Hamilton-Mason Road in Fairfield Township, Ohio, between Bypass 4 and Ohio State Route 747. This location features a variety of living solutions with NO ENTRANCE FEES and easy access from Interstate 75 via the Butler County Regional Highway 129. Doverwood Village originated in 1962 and has grown to include Post-Hospital Rehabilitation Care, Apartment-Style Memory Care, Assisted Living and Long Term Nursing services. For four generations the local community has been able to look to our family-owned and operated village as a highly rated provider of healthcare and retirement living. Doverwood is one of the three Hillandale Family of Communities and includes the signature entertainment boulevard of Main Street. Main Street is not only fascinating and innovative, it offers abundant opportunities for residents to add to their active lifestyle. Stop by anytime and visit O’Smyley’s Pub, Monarch Cinema, Belle Chapel, Maddy’s Salon and much more. “We care like family, because we are.”
Map of Doverwood Village
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