Chestnut Hill Senior Living

This is an absolutely beautiful community. Very spacious with open areas for activities and dining. Amazingly kind staff. I was happily greeted by receptionist which then offered me refreshments. Wait was not long to meet with sales manager. Prices are reasonable and you get a lot of bang for your buck. Everyone I met seemed to care. Rooms are very nice and they have a lot of activities and bus trips offered. Building looks clean...even the bathrooms. I met the Executive Director and she was nice and caring. I have chosen Brookdale Chestnut Hill for my loved Mom and you should too. Ask for Sophie she helped my family get through this tough decision. It was extremely hard but the staff at Brookdale made it bearable to get though. Thank you for your warm hospitality and your caring spirit.

Brookdale was nice, and the rooms were an appropriate size. They were large enough to fit a bed, a love seat, and a TV stand. They were in the dining hall, watching a movie, and some people were playing card games. The staff was very friendly, welcoming, showed us everything that was there, asked if we had questions, and provided a gift to my dad when we left. I thought they were accommodating.

The facility is beautiful. The daytime care was excellent. The night care is awful. They were supposed to check on mu mother every 2 hours and i am quite sure that did not happen. I n one month she had 4 falls which resulted into 3 trips to the hospital. The last one resulted in a broken hip. My sister would visit after work and stay until around 8:pm. On a several occasions she saw the aids sitting in the TV room playing or talking on their cell phones. A couple of times the did not even get up to enter the code to exit they just shouted out the code to her. i sure hope upper management reads this and corrects the problem.

Brookdale Chestnut Hill was a great place. They were remodeling everything, so it will be brand new inside -- paint, carpet, furniture; everything will be brand new. The grounds were very nice and very well-kept. I had my parents there at dinner time, and what they had that day for dinner looked good. The apartments were very nice, very roomy, and very big. They’re good-sized rooms. You get a lot for what you pay for. I would highly recommend it.

I visited Brookdale with a family member, and almost an entire shift went by with no one coming in the room to check on us. They had guaranteed me that there would be someone checking in every two hours. There was such a lack of communication, not only between the governing powers and myself, but even between the aides, the nurses, and people above them. My relative was placed in the memory care instead of assisted living. On the first day, they didn't even know there was someone in the room. I had another day where I had to go out and buy lunch because nobody checked in. It's a beautiful clean facility. They have interactive things that residents are interested in, but that is not the issue. They lack people skills. I would never recommend it to anybody. I sat there for seven hours just to watch and see what takes place. The workers are not mean; they're just obviously not being trained and taught to follow through. There are absolute jewels who have been there for a long time, and a lot of the aides are outstanding. That's why I'm going to rate them as a 2. The leadership gets a zero. They also do not give you a detailed bill. To this, their answer was that their software doesn't do that.

I liked Brookdale Chestnut Hill, it was very nice. The rooms were very nice, they had a very nice, open common area, and the dining area was very spacious. I loved their library, it was beautiful. They offer Bible study during the week.

Brookdale Chestnut Hill (formerly Emeritus at Chestnut Hill) is fine and clean. The food is good, and the room is nice, clean, and efficient. The caregivers are nice, and it seems to be a comfortable place. My mother seems to like it. That's all I care about.

Brookdale Chestnut Hill (formerly Emeritus at Chestnut Hill) was very nice, and the people were very nice too. They were so out and about and enjoying themselves. The staff spoke to everybody by name which was always very nice. The programs were at par and good with any other programs that I've seen. The place looked good, and it didn't smell. The rooms were big enough, not cluttered, and clean, and there were personal items around, which is always important.