Parkside Villa

Offers Assisted Living and Nursing Homes

20 Reviews
7040 Hepburn Road, Cleveland, OH 44130
Call (844) 334-3818
Parkside Villa (844) 334-3818

Reviews of Parkside Villa

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Assisted Living Reviews for Parkside Villa

Nursing Home Reviews for Parkside Villa

April 14, 2017

By Kitntolki

I am a friend or relative of a current/past resident

The good points are that most of the nurses are caring and responsive and do the best they can, with the exception of one head nurse who seemed constantly crabby and should probably retire. She brushed off my mother's pain and mentioned how all the residents complain and it's just arthritis and they always want to lie down. It was said with a snarky tone. The staff there seemed to resent my mother wanting to lie down after sitting up for a while as that required some work on their part. She was nicknamed "The Up and Down Girl". I guess they thought this was cute, but I found it condescending. I found my mother sitting in a wheelchair, more than once, in tears, because she was in pain but was made to sit for extended periods of time. Once I found her sitting, and in tears again, in the dining room right next to an activities person (I believe that's what her title was) who completely ignored my mother, which makes me think that brushing off how the residents feel is the norm there. I also did not care for the way the residents seemed to be treated as though they were toddlers--the language and tone used by many, but not all, of the staff was condescending. An elderly person is mentally the same person they were when they were vibrant and healthy--they do not deserve to be treated like little children because they are physically needy. I found it very demeaning. Although I tried to be open-minded and understanding about the call button, it is true that it often took a long time to get an aide to help. That said, many times the aides responded quickly, within a few minutes, and I always found them to be polite and competent. But there were too many times we were told "there is a shift change" or right after lunch is not a good time to get help. It did often take over ten minutes (once we waited 40 minutes) to get an aide to assist. This is not acceptable. The call button is a resident's emergency line for help--if a resident feels he or she is having a medical emergency or needs to use the bathroom NOW, then waiting more than five minutes is inexcusable and a "shift change" is not an excuse. There should be at least one or two aides floating, or some kind of arrangement made so no resident has to wait up to 40 minutes to get back in bed, use the bathroom, or be tended to in case of an emergency health issue. Families pay for 24-hour care and that's what they should get for their loved one. I also found the place very noisy with constant, loud beeping noises that never seemed to stop and some residents calling out things out of control. I know they can't help it, but they should be moved either to their rooms, or to a space where they aren't bothering other people; or those with dementia who are very vocal should be in a separate wing--it was that bad. I do not recommend this nursing home.

March 23, 2017

By PeteyB

I am a friend or relative of a current/past resident

I had a family member at Parkside Villa for more than two years. Overall it was a much better experience than I went in expecting. No one wants a family member in a nursing home, but our family just couldn't work it any other way. Initially it was rough. He didn't want to be in a home. can't say I blame him. There were things everyone had to adjust to...but with the help of the staff we did. We'd been in other homes, and I didn't get the same feeling that they were as willing to work with us as the staff at parkside Villa did. good luck to you if you have to put a family member in a nursing home. I hope this review helps as there homes out there that aren't as good.

February 13, 2017

By not happpy

I am a friend or relative of a current/past resident

My sister had the misfortune to be sent to Parkside Villa in Middleburg Heights for rehab. I have never seen such a poorly run and uncaring place. If you have a loved one who is need of care and understanding this is not the place to send him or her. She arrived for rehab. She had special needs. She waited sometimes an hour after using her nurse button for an aide to come and help. Well guess what no one can wait that long. I found her soiled several times. This is just unacceptable. She rang the nurse button, I rang the nurse button and had to actually find someone to help. I was told we are short handed. I was told the aide was on break. A person in need should not ever need to go through this type if treatment . This facility, in my book, should be closed. It is the most uncaring group of short handed people I ever saw. My sister ended up in the hospital after an aide accidently pulled a feeding tube out when moving her. They do not know what they are doing. The sad result for my sister was hospice and then death.

February 05, 2017

By MJC123

I am a friend or relative of a current/past resident

My mother in law spent 28 Days at Parkside Villa. It was deplorable, substandard and unexcusable the way she was treated. She was not treated with dignity, being left for hours laying in her own urine with only a heet over her.. The heating system was broken, and time we were there we had to turn it off completely to stop the blarring heat. When my wife started to report , things like urine soaked clothing in the drawers and a plate of spinach for food , or unexplained bruises., the adminastrator cut short therapy and sent mom home. They even drugged her with Lexapro, without consent, she was not taking that drug, it was not on her list of drugs,

January 22, 2017

By Momof3kiddos

I am a friend or relative of a current/past resident

My father in law was there in 2007, my mother in 2012, and my mother in law in 2016. Wonderful experience all 3 times. Wouldn't go anywhere else!

October 20, 2016

By Factotum

I am a friend or relative of a current/past resident

Moved mom in to assisted living. Was fooled by administrator this was a perfect solution for her. Since first day there it has been a complete joke. First day was confusing to everyone. No communication. Nursing staff for the most part are rude and treat the caregiver/family and resident as if their concerns do not matter. Have only seen a few aides who seem to really move and react quickly when mom hits her call light. Takes in average about 20 minutes before a call light is answered and another 20 minutes to get what was asked for. Who can wait 40 minutes to use the bathroom. First day there mom was left on a bed pan for over an hour. Numerous times I'm there to find they have not changed her or even checked to see if her depends need changed. Nursing staff and aides are full of more excuses and if you push the care is worse. They seem to be short staffed since I moved her there and have had some aides tell me how crazy it is there with being constantly short staffed. Been telling everyone daily they are doing mom's laundry and every day they ask me if I am doing it. Not one nurse seems to know or care anything about her medical history and each new person is clueless to mom and her needs. Moving mom out asap and would not recommend this facility to anyone. Also they are clueless to dementia/Alzheimer's patients. Heaven help anyone there.

August 15, 2016

By Annamarie700604

I am a friend or relative of a resident

Mom was at Parkside Villa for a week and a half for rehab just to get her keep going again. For me it was fine. She wasn't too happy with it. She doesn't like bars that are hard like a rock, which they have for their safety to help pull them up when they're laying down. She's a very picky eater, so it's hard for me to say good, bad, or indifferent. Overall, I thought it was fine. It was clean and the staff was very nice.

August 21, 2015

By Ann112280150

I am a friend or relative of a resident

The residents we saw at Parkside Villa were playing bingo and were at meals. The people who were doing the activities seemed fine. They might be on walkers, but they were otherwise alert and active. However, we weren't happy with the care that was given. The care was not what you expected. My uncle's feet were swollen, which they didn't even know, and he was supposed to have 24-hour care. There was nobody doing follow-up. They didn't even realize until we came that his chart from his hospital admission wasn't even there. He is in a cervical collar, and when we asked how long does he have to wear that, nobody knew, and it wasn't written in the chart because he didn't have a chart. He has been there for two months, and they didn't even know that. He has more of a hospital style room, and there's one or two persons to the room. There were several TV areas. There were activities going on when we were there. The dining room was fine, but not as elaborate as some of the other ones. It had just a regular table. The food looked fine. The staff was very friendly, but we felt that they weren't aware of a lot of things. If we asked questions, we were not really satisfied at all.

April 07, 2015

By Tuckersdad

I am a friend or relative of resident

Mom was there after stay at swgh. for fractured hip. At first ok then therapists got pushy and demanding her to get of bed by herself. They moved her to second floor. after 2 weeks . Short staffed constantly, call offs. In 5 weeks on second floor, I moved mom elsewhere because 1st shift nurse ran out of moms anxiety meds 3times in 5 weeks. Talked to manager and her answer was it happens get use to it. 6 weeks after I moved Mom found out manager was fired. every meal I had to be there to reheat Moms meals because most were cold.. Nurses and most aides worked there tails off.

December 19, 2012

By Kathy Meadows

I am a friend or relative of resident

My mother had a great experience at Parkside Villa. She was there for rehab, and the staff did a wonderful job with her. Their therapists are the best, and it is a beautiful place.

September 27, 2012

By Carolbrown

I am a friend or relative of a resident

My mother in law was in Park Side villa, nursing home was very clean and the staff were great. They took wonderful care of her. She had dementia. She passed away 2 years ago.

May 19, 2012

By Petrd

I am a friend or relative of a resident

The place was a very comforting environment. My grandfather had his own room, with competent friendly nurses. He had to go to rehab and was making good progress with the rehab nurses there. I would rate the rehab nurses 5 stars, the regular nurses 4 stars, and the overall atmosphere 4 stars.
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About Parkside Villa

Parkside Villa is a senior living provider in Cleveland, Ohio that offers residents Assisted Living and Nursing Homes. Contact Parkside Villa for more details on services and rates.


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