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Twin Towers

5343 Hamilton Ave, Cincinnati, OH 45224

(800) 558-0653 (Call a Family Advisor)

3.25

(16 reviews)

Offers Continuing Care Communities, Assisted Living, Memory Care, and Nursing Homes

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Reviews of Twin Towers in Cincinnati, Ohio

3.25

(16 reviews)

  • Facility

    2.7

  • Staff

    2.4

  • Food

    1.5

  • Activities

    1.5

  • Value

    1.0

Mary

1

December 16, 2023

I am a friend or relative of a current/past resident

Promise the Moon when my husband and I arrived our Dishwasher did not work, our A/C was broken, internet for TV not hooked up. We were very disappointed

daughter to resident

1

August 26, 2021

I am a friend or relative of a current/past resident

Care is very very poor overall. My mother needed a breathing treatment she called the nurse but no one responded so after 20 minutes she had to finally call the front desk to get some help!! In addition the rooms are not kept clean! They do her laundry and it looks like it laid in the dryer for hours most of her clothes are so wrinkled I need to often iron them for her to look nice! The food is also a disappointment she seldom gets fresh fruit when she orders each time it’s an option. One good thing she gets fabulous care from the therapy department they go over and beyond to help my Mom!! This had been extremely disappointing as Mom loved when she lived in independent living but each change we have made to assisted living, rehab and now long term care has cause us to question if this was such a good choice. If I could change things I would of kept her in independent living and hired full time care by an agency!

Amy

5

March 5, 2021

I visited this facility

I believe we have found a spot for my father at Twin Towers. I visited the outside of it. I did not really go inside because they don't allow it, but the staff has done everything possible to help me. I have no problems with her. She bent over backwards because of all the Covid stuff. I have no qualms at this point. The thing that scares me more is if you can only see things virtual and you won't know what you're walking into. The people at Twin Towers have done a very good job in answering my questions. As far as I know, they have a huge parking lot and they have the independent living where they have houses behind the big building. The building I only walked into is a very, very old building, and it looked like a castle that you would walk into like in Cinderella. As an architecture, it was absolutely beautiful. They added on, so there were also newer parts next to it. I know they have a beauty salon, a full size gym, a swimming pool, a gift shop, and a barbershop/hair salon.

Julie Stone

1

November 27, 2020

I am a friend or relative of a current/past resident

I got the following text from my father after he had been transferred from the hospital after battling COVID for 10 days where he almost went on a ventilator. He recovered well enough to be transferred to a skilled nursing facility for PT to get his strength up to return home. Calls I made to the facility were answered by voicemail (Welcome Desk and the unit where he was to be cared for). No calls were returned for over three hours. This is the text after he had been there for an hour and a half: ***“Landed safely in room at Twin Towers in College Hill. I need your help. I got put in a bed about 4:30 pm. Have not met ANYONE here - no nurse, no nothing. What I think was a nurse was a uniformed woman in my room when ambulance folks moved me from gurney to the bed. They had asked her or someone which of two beds in this apparently semiprivate room to put me in. I asked her if she was "my boss" but she simply said "no." I have a bed adjustment, but no "call nurse" or "help" button. A TV is on, but I have no TV remote. No urinal to pee in. Was peeing about 6-8 ounces every 3 hours or so at hospital. I am on oxygen as I was at the hospital and in the ambulance. Was 3 liters per minute. No oximeter on finger since I left hospital that gave my oxygen level on a monitor. 92% or above in hospital for days. Welcome to the deep black hole. “ ****

Sue

5

October 2, 2020

I visited this facility

Our tour with Twin Towers has been great. We like it very much. The staff has been incredibly helpful and very nice. Everything that we saw, we like, the apartments, the garden homes. I have nothing negative to say. Everything was clean and nice. We were offered meals but we declined that. We didn't have a meal there. Their dining area was still closed because of the COVID precautions. We were not able to tour the whole facility, just the individual apartments, like the model apartment and the model home. It's beautiful. I have nothing bad to say. Everything is very positive, very nice, and very clean.

pej

1

May 30, 2018

I am a friend or relative of a current/past resident

Several members of my family have lived at Twin Towers. If the resident is part of independent living, there are few issues. I agree with the reviews that the facilities are adequate, reasonably maintained and some activities are available to residents. Most of my family members were able to live independently until their death. We were a family that was very involved and often on site. We noticed a drastic difference once a resident moved from independent living to continuing care. For over a week after a fall, hospitalization and surgery, no one from the facility contacted us or our family member regarding the accident, his status, or follow-up care, even though our family member had lived there many years and they knew him quite well. So, we finally called a meeting to get an explanation about why he wasn't monitored in assisted living, as agreed upon, since he was a fall risk and to determine the next steps for his care. While recovering at the on site rehab unit, it required daily intervention by us to advocate for our family member. Physical therapy services were excellent but there was little to no communication between the physical therapy staff and rehab employees, so our family member did not have opportunities to practice the skills. I would not recommend Twin Towers to anyone. On the surface, things look fine, and the marketing of the facility assures that. But once behind the scenes, beware. The care deteriorates significantly.

Kathleen123889650

5

May 11, 2016

I visited this facility

I would highly rate Twin Towers. I loved how they treated their residents and the activities they had for them to do. Their quality and rooms were far superior. It’s so nice, and the staff was very nice, as well. I would absolutely recommend them.

Jim124809450

2

February 29, 2016

I am a friend or relative of a resident

Mom has been in Twin Towers since 2014. It could be better, but it's fine. The rooms are well appointed. They have frequent activities. They have entertainment comes in, different board games and card games, and movie nights. Mom is in a 2-bedroom apartment. Although, they could improve on their cost and dining cuisine.

Henry22

4

October 29, 2015

I am a friend or relative of a resident

We’ve been to Twin Towers, but we cannot afford it, according to them. They are remodeling their two-bedroom apartments. They’re very nice and we would be interested in them. The apartments have very nice closet space, balconies or walkouts, and nice kitchens with stainless steel. The ones that were remodeled were very nice. They also have patio homes. They have a lot of things and cover people's interests from one end to the other. They have so much physical therapy, go on trips, tours and out to certain events. We had lunch there. It was very nice. They have a very nice setup for dinners, too. What is bothering us is that we’re still independent, and everything there is regimented.

Anonymous102391850

3

April 27, 2015

I am a friend or relative of a resident

My father is at Twin Towers. Some of them are good, and some of them are bad. The apartments are very nice. His apartment has two bedrooms, two bathrooms, a living room, a kitchen, and a patio. The food is institutional and bland. They have three very large dining rooms. They have a pool and a large auditorium where they have concerts and lectures. They do crafts, and they have many activities.

Caring104692850

4

March 31, 2015

I am a friend or relative of a resident

We did find Twin Towers for my parents. In the assisted living, they have studios, one-bedrooms and two-bedrooms. They don't really have floor plans because all of the rooms are just slightly different. When an individual leaves there, they go in and re-do everything, e.g., put new carpeting, new flooring and new countertops and cabinets. They have a robust activity department. They have transportation available. The staff actually has been very accommodating. I have not tried the food but my parents seem to think the food is fine. Security and safety is fine. They have a security officer on campus and my parent does have an alert, like they wear around their necks that has GPS tracking in it. My mom moved in three weeks ago and Dad will be moving in today.

Underthebus

1

August 17, 2013

I am a friend or relative of resident

Twin Towers primary focus is a glorious campus presentation to generate profit. Providing a true quality care environment for residents is a low priority. The marketing staff promise great things and deliver little. If you are considering a move to TT for any level of care, make sure you get everything in writing before you sign up.. I would suggest you eat several meals (including on a weekend) as an unscheduled guest before you sign up for the meal plan as an Independent resident. . If you are considering Assisted Living or Memory Care, be aware that most of the caregivers are uneducated about the complex issues of dementia and memory care. If the managers promise you any supportive or special services, make sure you get it in writing before you sign the contract. Administrative managers and clinical staff are not interested in addressing any problems you experience after you move in. Phone calls regarding care issues do not get answered in a timely manner and return calls are promised but rarely happen even after multiple requests and persistence. TT may be a "life enriching community " if you do not need much help.

Gracey1

4

June 19, 2013

I am a friend or relative of a resident

Twin Towers was very nice. My mom was in a two-bed room. She had her own bathroom. They took care of everything and they have a hospice person who came in to check on my mom.

phennard

5

August 8, 2012

I visited this facility

When touring a facility I look for cleanliness,friendly employees, happy residents, beautiful Ground. I found all of this and more. Every employee we ran across greeted me and mother-in-law. Even the residents talked to us and looked at home. There are tons do activities for my mother in law to enjoy, hopefully soon. To me this is like a Cadillac model.

duheman14

5

August 1, 2011

I am a friend or relative of a resident

OUTSTANDING

RillJo

5

June 5, 2011

Other

My mother used to be the Director Of Health Services at the Twin Towers Retirement Community In Cincinnati, OH. I used to go there in the summer and put in some community service hours for school. I would play bingo with the residents as well as help some of the nurses fill the residents cups with ice. I very much enjoyed the time I spent at this nursing home working with the seniors. The facility overall is beautiful. It is a very well kept place. The first floor has great rooms filled with various artwork and one room has an old and very rare Hammond Organ. I've spent a lot of time in nursing homes growing up and without a doubt I can say Twin Towers was my favorite place to visit. The nurses were very friendly and outgoing. My Mother doesn't work for this retirement community anymore so what I'm describing are my own personal feelings. I am In no shape or form trying to boost the reputation of this facility. If it were my Grandparents or Parents living at this facility I could sleep soundly and know that they are In good care and a great relaxing atmosphere.

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Services and Amenities of Twin Towers in Cincinnati, Ohio

General

  • Resident Capacity: 277

Medicare

  • Health

    4.0

  • Overall

    5.0

  • Quality

    5.0

  • Staff

    4.0

Medicare Provider Number: 366023
    Ownership Type: Non profit - Corporation
    Rating Date: 9/1/2023

About Twin Towers in Cincinnati, Ohio

Refund Plan: Entrance Fee amortizes over 100 mos. Balance refunded when residence vacated. Assisted Living and Nursing on Fee-For-Service basis.

Map of Twin Towers

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